Solstice was a GREAT place for my mother-in-law until it was time to move her to full memory care…read more9/2024. I can't say enough good things about ALL of the staff. From the Director Joyce Perkins all the way to the maintenance and housekeepers, everyone one truly cares about the residents (at least this was our experience while mom was there). We visited the facility at least 3 times a week and at all hours of the day and night so we feel we had a good idea of what goes on there. We constantly participated in resident activities of which there were many. We even started a Kummikub group on Sunday afternoons which was a big hit with the residents and mom got to play the game she loved. It also helped residents keep their minds sharp. Kathleen, Activity Director is also a rockstar as is Paula and the other ladies that staff the front desk. Everyone keeps an eye on residents as if they were their own family members and communicated to us any issues they felt were important for us to know in our mom's senior living journey. When mom started having memory issues Joyce was there to help guide us and give us support in making the decision to move mom to a memory care facility. My husband and I both cried the day mom moved from Solstice as we felt we were leaving our family. I encourage anyone with a family member in ANY type of senior facility or memory care facility to visit your loved one (or have someone you trust visit them) at bare minimum once a week. It doesn't have to be a long visit - just show up!

This community is gorgeous. I know a few residents that lives at this community. I have always been…read moreimpressed with amenities, decor, and cleanliness. Joyce Perkins, Executive Director and Paula Sellars, Director of Sales and Marketing is attentive and pleasant, ensuring your visit or stay is as comfortable as possible.

i have so much to say i dont even know how. to sum it up dont go here. dont work here cus they will…read morelie about you, lie to you, leave you alone, with no supplies, with no answer, no help. if your grandpa dies? they demand a death certificate or u cant get time off for his funeral next week. if ur pregnant and ur baby dies while ur at work and u need to go to the dr? nope u dont get to cus 24hrs is apparently short notice even tho its short notice to u too. somehow only you and one other person are scheduled for the shift?? goodluck you MIGHT get ONE person MAYBE to help take care of 60 ppl but they come in during the last 4 hours of the shift. you see a caregiver repeatedly neglecting their residents so you tell the boss? well too bad the boss doesnt care, doesnt do anything about it, and continues to be problematic with the staff that actually do their job. oh maybe u speak spanish or have an accent that isnt white? oh yeah well some staff will be racist to u and say racist things but if u tell the boss the boss only says "i cant do anything about it if its only two people reporting me". so how many people does it take to stand up for someone for them to be properly defended? dont put ur family here either. do they always seem to get into something? well its too short staffed your family wont be checked on for a while. does ur family forget where they are on the way to? yeah well they accidentally went down the hall instead of the other hall so now they dont get to eat that meal. does your family wear briefs and use wipes? well if u buy them expect them to be used on all other residents because they dont want to buy enough supplies to last til the next shipement. oh you want to make sure ur staff knows what their are doing cus they r taking care of ur family? yeah well too bad most are under trained, and the ones that are good at their job are busy with the endless tasks and demands of their job and everyone elses but its impossible to get to everything and everyone. oh we are completely out of wipes? most people dont even bother to grab toilet paper they just dont wipe at all. does ur family get agressive? yeah for some staff first sign of this they take it as a refuse and dont try again to change them. does ur family need help eating and also cant leave their bed? well they get a room tray but it gets left far away from them and they have to reach for it themselves (they cant. so they dont get to eat). SO many people have moved out because of terrible management. SO many people have quit or have been wrongfully fired because of terrible management. i would never want to work for someone with such little care for other people, staff AND residents. how selfish and disgusting. there ARE some staff who are amazing and go above and beyond for every resident but they can only do so much as an individual. so if ur family is there just hope the good ones are on shift today. i dont even know how to call state tbh but alyssa this is for u. all this and MORE happened under yours and tonys care and you guyes knew and didnt care. and yet ur still here and he isnt, how does that make sense?

Workers on the floor were better than good. Management seems to suffer from a turnover problem…read more They don't communicate well. They had problems with long term insurance. They found ways to increase price. Made promises they never kept. Don't sent your parents in with any valuables. Kept calling widow , even after family requested multiple times to stop. I would consider taking parents somewhere else. I regret not taking them to court. Still, unlike management, workers on the floor seemed to go extra mile

The head of administration, Eric came and spoke with me regarding my previous negative review. I'm…read moreblown away by the level of commitment and concern for my comfort and satisfaction. This isn't an easy position to satisfy people who are in pain, but I am much relieved to know that I'm not just a number but a real person. Thank you.

Mouthy, inconsiderate nurses and physical therapists. Slow…read moreto respond to call lights.40 to 6o minutes once for my catheter to get flushed due to clog.

Outstanding establishment with excellent caregiving on every level. From assisted living to senior…read moreliving their facility is top of the line. Very friendly and caring staff, clean and positive environment and the food that their kitchen staff prepared and served is comparable to an actual restaurant!! Very impressed at the quality of this facility and wound recommend to anyone looking for all types of assisted living. 10/10

I was very selective where I plaaced my lovely Mother and Auburn Ravine Terrace has taken excellent…read morecare of her for the past 5 years! She is clean, warm, fed and involved in all activities. They also employee enough staff that she is never truly alone. This was one of my primary concerns and Auburn Ravine does exactly that! All the staff are kind and courteous. I have never had to worry about her being here. Such a true piece of mind having her here. I recommend this Skilled Nursing Facility highly! Take a visit and see for yourself!

The place is very tired looking. Could use paint and a facelift so it doesn't look so depressing…read more Staff seems nice but very chaotic with people trying to get help to someone and saying others had been waiting for help etc while I was being toured thorugh. Not impressed but I know it is probably hard controlling that amount of people that all have health issues.

Don't put your family here and don't let them work here. Patient care is NOT the priority for…read moremanagement. Management doesn't communicate with families I have actually visualized them talking bad to staff Care staff is completely overwhelmed because of lack of support from mgmt and high turnover because of staff mistreatment from the management. I have felt so bad for staff running ragged to provide care to their patients while mgmt is in their office, obviously, door open, laughing loudly. So disrespectful!!

Anyone interested in this or other Emeritus facilities should watch the PBS Frontline documentary…read morecalled "Life and Death in Assisted Living," available on YouTube. This is big business. Buyer beware.

Please review this video before committing your senior to any "assisted living" or "memory care"…read moreplace. It is an eye opener. PBS / Frontline documentary, Life and Death in Assisted Living https://www.youtube.com/watch?v=j5wxhOslUfE

I have been working for chateau seniors living for 9 years and I love what I do I love making a…read moredeference in peoples lives the owners of my company are awesome there's no place I rather be this company is my second family

I moved my mother inlaw to this place towards the end of her Alzheimer's because she was entering…read moreinto a stage of needing more care and they other larger facility she was in was not staying on top of her care as prescribed by Hospice. We actually tried to place my mother inlaw here first but it was full. Most of the time there is a waiting list I get in. I absolutely loved this place & their caring staff & the director (Wilma). My mother inlaw would comment on how nice it was. They are kind and patient and treat their residents with respect and dignity. My mother inlaw would comment on how nice it was. It feels more like home & family than a care home. It houses a small group of residents. Staff cooks them breakfast in the mornings, make their snacks and treats. A lot of home baking. Lunch and dinner come from The Villa (one of their care homes near by). Residents can participate in the crafts they do or watch. They have a couple of Canaries the residence enjoy. There is TV in the open living space with recliners for them to enjoy. Some rooms are small (perfect size for twin bed) others are a little bigger. There are private and shared rooms. They like to encourage residents to be out and socializing. They have a lovely patio outside. The facility is nestled in a nice quiet neighborhood. My mother inlaw passed away here and staff and hospice we very kind and compassionate to the very end. I can't express how thankful we were to find this place. I could sleep at night knowing she was being well cared for.

I really enjoy the people that work at rock creek. Everyone is really personable and willing to…read moreanswer questions. The atmosphere is light and the staff relationships with patients is truly heart warming. I would definitely recommend my family members to go there 1000%

Upon arrival my husband was left in bed unattended and uncomfortable in a back brace after Sutter…read morerepaired his L4 Vert. He was there for rehab of his back. I spent 6 hours a day with him and nothing was done the first week. He wasn't moved, wheelchaired, taken to restroom or PT. Within a week he had compression ulcers (bed sores) on both heels. They put blue booties on him and left him. They did not perform any wound care or keep his heels off loaded. At 7 days in and discovery of the wounds, Management couldn't discharge him fast enough. Management was rude to me, wouldn't answer my questions and told me that a Case Manager RN with Kaiser was making all the decisions. That RN would not return my calls and lied when he said he did (I have the phone record). When my husband got out on the 20th day he had untreated compression ulcers that took Kaiser wound care to pop and 12 months to heal. I have kept him compression ulcer free the last 11 months. In short, I will never recommend Rock Creek to anyone mainly because of the poor care and managements rudeness. Ask for a different Kaiser RN Case Mgr if yours will not talk to you. Many times patients are not given many options because of bed space availability but what I've found is that compression ulcers are very preventable but are highly likely in most facilities. Most facilities will let them happen and that imposes unnecessary costs to our health care system. If you have a loved one who isn't not very mobile going into a SNF or any home, make sure they are sitting on presser ulcer preventing cushions, appropriate bed mattress or cover that prevents ulcers and heels are elevated off the mattress and they are re-positioned often during the day.