This review is for the sales department. My husband and I recently purchased a Q7 from this dealership. What a great customer experience! We drove from Sacramento and from the first interaction the whole process felt easy and relaxed.Tom was very friendly and continued to make the complete experience smooth and easy.We didn't spend hours going back and forth trying to negotiate a price. This was the BEST automotive purchase we have ever made we never felt pressured. We will make all of our future Audi purchases at this location. Hope this helps!!! read more

My wife noticed a used Highlander (a target vehicle for us) on their lot while servicing her Q5, which brought us to their lot a few weeks ago. Our sales guy Ken Suel greeted us with bottled water and listened to our needs and made great recommendations. We ended up not buying anything that day but Ken sent a very professional follow up message... A week went by and our needs changed, so we contacted Ken about one of the older Highlander's we test drove. He answered my calls (several of them) on the first try, and if needed responded timely. We negotiated the price over the phone and within a couple hours we drove our Nanny car off the lot... I highly recommend this dealer. They take great care of the Q5, and our experience buying a car exceeded our expectations. Can't say that about too many car dealers... read more

Wow, this dealership went above and beyond in the re-pair of my faulty fuel gauge. I drive a 2006 Audi A6 and the fuel gauge was acting up. After the initial fix didn't work, my service advisor Mike Allan told me to bring the car in again. The team did a superb job with the fix and he explained to me what the root cause of the issue was. He also arranged for a full detail of my car because they were not able to diagnose the fix correctly the first time around. Mike's service was exceptional and I recommend him to anyone that goes to Audi Concord for their service needs. The Sales manager Tim Lofano was also a pleasure to talk to. He would always greet me with a nice friendly handshake and we would discuss new Audi cars. I'd also likme to thank the service manager, Alto, for allowing the fixes to my vehicle to manifest. I am hoping to purchase an S5 at the end of the year. Audo Concord will definitely be my place to go! read more

After driving couple of BMW in the past I decided to check out Audi. Popular car to drive in Europe by the way. I was very impressed with Griffin. Not only was he able to guide me successfully through the purchase nuances, but he also had a good sense of humor. We chatted about travels in Europe, italian shoes and such. He made me feel very comfortable and at ease. Next time you are in market for car look for Griffin in Audi Concord-:) read more

These guys are freaking awesome! I am not one for writing positive reviews but these guys made me. I bought a car about half a year ago. The price that I got was superb, compared to all other Audi dealers I contacted. The level of personal attention and politeness was phenomenal. But if you think the goodness stopped right after I bought the car, No Senor. I had a problem (probably assembly time) in my car after a couple of months. I inquired about this with Audi Stevens Creek and got a cold response. With Audi Concord (which is about an hour drive for me), the eagerness to make things right was appreciable. I took my car there and they sure found the problem was a deeper analysis. If I can afford it again, I am buying my next car from here. PS: Not gonna thank any one person because everybody was extremely nice! read more

Great experience buying my CPO A3 Quattro. Both my sales advisor Sergey, and the sales manager Jon were an absolute pleasure to deal with. Very low pressure yet knowledgeable and informative. The facility is great, the price was great, no regrets at all that I drove over an hour, and passed at least 3 other Audi dealerships, to do business there. Hell, I'll probably do it again next time I buy an Audi. Well done Audi Concord! read more

Audi Concord - Out with the old and in with the new! Thanks Audi Concord! - Auto Repair Near Me - Concord, California

So I originally had a bad review up but honestly I was mad more at AUDI and not audi Concord! I had an issue and a huge expense which auto Concord fought to help me with. I know it was a team effort but I give all the credit to LARRY not only did he save my savings account but he saved me from having to sell my car. My stress level is way down and I am so happy that they went to bat for me. There isn't an option for 10 stars but if I could I'd give it to LARRY, he deserves a raise $$$!!! Thank you for all your help and patience with me! Thank you thank you LARRY again! I'm super happy with my car! read more

We worked with Howard and could not be happier. He provided excellent service, follow-up, and was professional throughout the process. Thank you Howard! read more

Great experience with Steve - we got a new A4 and the entire buying process was very quick, efficient and (most importantly) enjoyable. Thank you Audi Concord! read more

This is my second time leasing at Audi Concord. Couldn't be more pleased with the experience. Go see Brent Atkinson, he's super friendly, extremely attentive,knowledgeable, and makes you feel comfortable when buying a car. read more

I had a great experience buying a certified pre-owned A3. They had a COVID-safe test drive policy and were able to sign documents electronically. I worked with Tim Tyler, who was very responsive even on his off-days and stayed late to accommodate me. read more

This dealership is incredible! We have worked with Audi Concord for a few years now and will not bring our business anywhere else. This place really makes you feel like family, and will get you a great deal on a new/used car. Most recently, I worked with Daniel Keating and can honestly say that he has already become a great friend. He makes sure his customers are fully satisfied and happy with their purchase, and there is absolutely no pressure EVER. He also got us a fantastic deal on a car. I have already referred several friends and family to this dealership over the years and will continue doing so as their sales/service/staff speaks for itself. A shoutout to Eddie and Leo as well, who are both sales managers here. They are just as personable and fun to work with and again ensure customers leave happy. Amber in finance was also great! This place is AMAZING. read more

I've not had a great experience at this dealership. I purchased my new Audi in March, just before COVID restrictions. The purchase included having me wait in the "lounge area" in front of a tv with Fox News on, the remote was broken and I couldn't turn the power off. (For me, that was torture!) Robert kept having to talk to different folks in order to sell me the car (this is after I have already agreed to buy it). I finally ended up in the finance guys office where when arriving home, I realize he changed my interest rate to a higher rate than I was quoted. I took it back the next day and he said his finger slipped and had someone else fix it. I still do not have an owner's manual, it's on order apparently. I have called several times on this, I can't believe I spent that much on a car that did not come with directions. read more

Howard and Daniel really helped me out today. Their professionalism and excellent service must not go unnoticed. A car purchase should be an enjoyable experience and I must say it was nothing short of that today. I had a great time meeting the Audi Concord Family and especially enjoyed my time working with Howard. I'm happy to say I'm now a part of the Audi family. Thank you! read more

I recently leased my Audi A4 from Audi Concord. I had seen the commercials and read the reviews of their great customer service, so I had a feeling it would be better than average. But I must say, the Audi Concord team far surpassed my expectations. I dealt mostly with salesman Howard Levinson. He is down to earth and I felt comfortable with him right away. Unlike other salespeople I have worked with, Howard is patient, easy going and has a great sense of humor. He was not pushy at all and I really appreciated that. I worked with Jonathan Bruckman for the finance portion and he was just as awesome. And, as if that weren't enough, their cappuccino is bomb. I felt I was treated like a total VIP and you don't get that just anywhere. read more

Awful-- the salesperson was fine, but the finance people were rude and condescending. I was dissatisfied with my purchase and asked to talk to someone about it and was treated poorly-- "too bad, your mistake, nothing we can do" They screwed me out of over $7000 -- I will never return--avoid Kris Marmol-- read more

A 2009 BMW M3 trade in was out for sale. I immediately contact Audi of Concord for pictures and a price so I could make the purchase. The salesman told me it was being conditioned and he would notify me once it was done so we could follow through. I got a call a few days later saying he would contact me in a few days with pictures and reassure me he would contact me. Well what do you know, no call or contact and the ad went down meaning the car sold! What a bunch of shady sales people, I don't know how people do business these days but reassurance means nothing but I guess a quick sale does. Talk about great customer service. I have the name of the salesman if anyone would like to know. read more

If you want a SWEET deal, Kyle Sweet is your guy. My husband and I were in the market for a new car but we weren't sure which route to go... Q5 vs Q3? Buy or lease? New or preowned? Kyle was extremely patient with us and walked us through all of our options until we settled on one we were most comfortable with. With the help of Manager Leo, we left the dealership happy and confident that we were taken care of! Thank you Kyle, Leo and Audi Concord! read more

I had an excellent experience with Daniel Keating. He is one of the most knowledgable sales managers i have come across. Along with great knowledge, he also brings in courtesy, politeness and big smile. He gives great prices too :) Thanks Daniel, It was a great experience. You ROCK !!! read more

Wow, what a great experience, Howard Levinson is one of those rare salesmen who, as well as being very knowledgeable about the product gives you lots of information without pushing a hard sell. Entertaining and a real genuine person. We ended up buying 2 cars from him! Linda and Mark O read more

This, by far, has been the best car-shopping experience I've ever had. Their staff are highly attentive, informative and responsive. Competitively priced compared to other dealerships. Our salesman, Jackie Smith, made purchasing a pleasure. Highly recommend this dealership to anyone considering an Audi. read more

Glowing review for Kyle and Leo at Audi Concord!! Kyle was super patient and took his time to go over my needs and was careful not to sway me with his own opinions/insights initially, until he felt I needed some help making my decision. He and Leo worked with me when it came to the financial portion and got me to a comfortable enough place for me to make a decision on actually getting a much more expensive (but much better + safer) car. Highly recommended! These guys are awesome. read more

I recently bought an Audi sport car here, the sales is Baigal, she is really good and kind. She was very patient on all my questions and like to help, with out all her help she we cannot make this happen. She also worked very hard and spend a long time for giving me the best options and offer, which is really a good offer, I enjoy the car and also the good experience buying a car from Audi Concord. Baigal started to helping me and follow up on time even they just got the car and before they put it online, send me many pictures and details to me before I go, so it made me very confident to drive 1.5 hours from southbay to Audi Concord to buy the car, for their kindness and top quality of service, they are also good at getting rare and valuable cars, so always check with them if you need some sport options and looking for a special car. I also traded in my old car, they work out their best and gave me a good offer, also on the financing rate. They let me test drive the car before I made the decision and at the time they give me the new car it is well cleaned. Very good dealership and sales, I highly recommended Audi Concord. Thanks. read more

We bought our second A4 Wagon at this dealership last week. George Gonsalves made it simple and painless. Lot's off good information & help, without any pressure. Honestly, I thought we would not be satisfied with a 2.0T Allroad, but it has amazing power! No need to step up to the V6 engine. read more

Looking for a new car? Wait, stupid question, of course you are. Audi Concord doesn't pop up when you search for burritos. Or maybe it does? Whatever. If you want to purchase an Audi (or a burrito) -- talk to Sean. Both he and Robert in Finance are consummate professionals, and will get you a deal (and a burrito) that you will be more than happy with. Highly burritommended. Damn it, maybe I should eat before buying a car next time. read more

Been trying to order a new 2018 rs3 from them but I've had 2 sales tell me we don't take orders here at our store... first of all what!?!? Your selling cars for s franchise! I sell cars for a living and that's not good business, I also know how much a negative yelp review will effect but this needs to be addressed! So if your trying to order a new car.....then you need to shop somewhere else such bad business! read more

We had great experience buying an used Toyota crossover SUV at Audi, Concord last weekend. I found this car through Carguru and signed up online to see the car. Brent Atkinson responded promptly and arranged us to inspect and test drive the car the next day. From the time we walked into the dealership to handing of the car key, the whole experience was pleasant due to Brent's low-key and friendly demeanor. He explained and answered all our questions with patience and great knowledge. He gave us as much time test driving the car without him due to Vivid-19 precautions. We were able to examine the car with privacy without feeling rushed, thinking Brent can trust us with the car. It took another visit to finalize the sale because we wanted to finance the car loan with our credit union, which is outside their network. Brent worked seamlessly with our credit union and we were able to take our dream car on the second visit. We would like to thank Brent for his stellar job making this car purchase a pleasant experience. read more

I had a great experience here with Tim Tyler. I was pretty specific in what I was looking for but had a hard time making a final decision on which car I wanted to buy. Tim was helpful without being a "pushy car salesman" which I appreciate. His follow up after my purchase was great as well. read more

The employees at Audi Concord are genuine and professionals! They make buying a new car simple and short! Adrian is a great sales rep and did not put any pressure on me to buy a car! General sales manager Eddie Martz is the best! He makes sure your comfortable and welcomes you into the Audi fam with open arms. Plus he will make sure the customer is satisfied and will go above and beyond even after you bought your car! I encourage all to visit Audi Concord and shop for your new Audi! You will be taken care of!! Thanks guys! read more

Audi Concord made my first car purchase amazingly unforgettable! The service has been amazing every step of the way! Adrian de Jesus was a straight shooter and showed me the full capability of what an Audi can truly perform. The one thing that truly stood out from Audi Concord was this... I was in a loaner vehicle because my car was getting service done. I was rear ended in the loaner and had no idea what to do during one of the scariest moments I've ever experienced. Alex Martinez was available 24/7, even on his days off, to talk me through the entire process. I received many phone calls from the amazing Audi Concord team, making sure I was okay and uninjured. The truth is, if I was in any other car that was not an Audi, I don't think I would have been okay. The Audi emergency system blew my mind! Going back to the service on my car, Edwin Maza did an exceptional job at making sure my Audi was nothing but perfect. Thank you Audi Concord, especially Adrian, Alex, and Edwin, for treating me like family! read more

My wife and I purchased a preowned Audi Q7 in January 2018 from Audi of Concord. Unfortunately for us this dealership had one of the last 2017 models with all the bells and whistles that we were interested in buying. We love the vehicle however; the transaction and experience has bothered us ever since. We had the misfortune of having to interact throughout the purchasing process with Joe McCool. He was more interested in living up to his last name rather than customer service and was awkward in reading social cues and body language from his customers. We did eventually close the deal and he wanted to be rid of us just as much as us him. His closing comment to us was "I guess you want to go" and our response was "we sure do". The problem with that is that the salesperson is supposed to demonstrate how to use all the bells and whistles of the vehicle.. A huge detail he also left out was that we would need a specific access code from the dealership in order to access some features of the vehicle. When I realized we needed help I called and asked for the Sales Manager so as not to have to deal with McCool. I was referred to Leo Hsiao. I asked if he was the Sales Manager and he told me that he was one of them. I told him we didn't get the access code when we purchased the car and weren't able to access some of the features of the Q7. Initially he seemed helpful and knew all of the typical sales jargon as "is this a convenient time for you" and "I'm here to help etc.. That was on March 14th. He advised me that he would order the access code and have it sent via Fed Ex because we had no interest in returning to that dealer shop. AT that point he offered me his direct line for any future calls. On April 5 I phoned to advise him that I had not received the package. He stated that he would check on the status. I didn't receive any update from him. I phoned again on April 11 and left a message asking again for the status. I never received a return call so it gave me the impression that he was screening my calls and had no interest in following up on this in order to solve the problem. I also have to wonder what happened to the original access code! I was so frustrated by this point that I decided to turn to YELP to see if other people had encountered any problems with this dealership. I found a name and sent an e-mail. I was contacted by Cody Lawrence the next day. As far as I know he is truly the Sales Manager. He took the time to assist me in attempting to gain access to the features of the Q7. However it was not that easy and he ended up calling the help desk on my behalf. They advised him that I would personally need ot contact that department. Cody also advised me that he'd be going on vacation but he did call me before he left to see if any headway had been made. Unfortunately; the help desk had to escalate the issue to the next level. I hold no animosity with Cody Lawrence as he did attempt to assist me with this problem. However, we do have issues with the sales staff. As a side note when Cody contacted me I received the access code in maybe two days (wonder how long it had been there). Bottom line, I was finally able to resolve the issue with the Audi of Marin dealership and the problem was solved. They are and would've been our destination for service due to it's proximity to us. The customer service was top notch and will be the beneficiary of a very positive review. read more

Update: Audi sucks, Audi service sucks more. There's a recall notice and since I have received the letter back in November 2018, I have been calling to schedule an appointment and it's practically unavailable. Audi Concord didn't offer online appointments (at the time) so I had to call, I have called 3 times, gotten voicemail, left voicemail asking for call back so we can schedule and no one has ever called me back. It's still on my to do list so 5 months later, I'm on their website and trying to schedule appointment for the recall and nothing is new, it's still infuriating. Apparently, having a ride, waiting at the dealership, getting a shuttle service affects the appointment. Well I'm flexible so first, I pick having a ride option. There are 6 advisors I can pick from, Damon Kent, Marty Boisvert, Marina Felix, Michael Forney, Manny Gomez, and Patty Hudec. Guess what? NONE OF THEM ARE AVAILABLE. I chose different selections and went all the way up to January of 2020. Zero appointments available. Did Audi service center go out of business? Where is everyone?? I keep getting notices in the mail that Audi America has noticed I have yet to take in my vehicle for the recall. I bought my car here at Audi Concord, and I live in Pleasant Hill and work in Concord, do I need to go to Oakland or Livermore to fix the recall issue?? I discourage anyone from buying Audi's. Between my family, we own BMW, Mercedes and Porsche and Audi really is the lowest of the bunch, car wise and service wise. read more

Few are shopping at Audi of Concord for last 5 years, One of the Awesome dealership in the Bay Area hands down! Eddie and Chris are really honest and awesome people to work with! Service department is among one of the best! They treat us like a family!! read more

Dan was tremendous. And amazingly, able to work with our budget. Thanks to him, I drove my first new car off a lot. Love my '18 SQ5.

Awesome first class operation at Concord Audi! Thanks Sergey for being great to work with throughout my purchase! read more

Knowledgeable no pressure sales. Beautiful vehicles and competitive pricing. We were surprised it was within our budget. Thank you for all your help in finding a car. Highly recommend them for the excellent customer service. read more

I checked their inventory on their web site and found a 2017 CPO Audi Q5 that was midnight blue not as may of this color around. The car had very low millage at 24,017 which was in the ball park of what I was looking for I called the dealer on the 13th spoke to Jim and set up an appointment for the 14th I also filled out the credit application on line to help speed up the process. I met Jim at the appointed time they had the car detailed and a full tank of gas ready for my test drive. I purchased the car. All the staff Concord Audi were very professional had answers to my questions and made my buying experience a pleasant one. The time I arrived and out the door with my new car was about 2 hours and 20 minutes. read more

Best time at a car dealership ever! My 2013 A4 had an unexpected issue with a timing belt. Talk about fear, financially I was not in the market. My service rep pointed me to Erin in Sales. Erin gave up her day off and headed into the dealership to personally help me. She did everything to help me get into a new vehicle all without me even being present. It took less than an hour once I got there to complete the Sale. Thanks Erin for making an experience that has typically been a lot of waiting on pins and needles to something most enjoyable. Everyone there was totally cool. Great atmosphere. read more

I recently purchased a 2018 Audi Q5 from Audi Concord, and I am absolutely thrilled! From my first contact I have been treated like royalty by everybody in every department. They bend over backwards to make me feel welcome and part of the "Audi family." I should mention that this vehicle is incredibly fun to drive, handles like a dream, and easily and comfortably seats five adults without being a huge SUV. I would like to extend special thanks to Kaye, who sold me the car, and Adrian, who along with Kaye took quite a bit of time with me explaining the many bells and whistles the car has to offer. I am a very happy customer! read more

Amazing experience here a few months ago! Staff was incredibly helpful and on point with all of my questions. The continuous service I receive on my vehicle is very rewarding and everyone always greets you warmly and with a smile. I highly recommend this dealership if you are looking into Audi. They are superior cars that demand superior service. read more