I was looking for a A8 L TDI and they had one on the lot and I bought it! Sean Marconett was really easy to work with and I was outa there in a little over 2 hours. Everyone at the dealership was excellent and friendly. read more

Best experience I've had with any dealership. Not only did they give me the car for the price I wanted, but the customer service is outstanding. Chris(salesman) was very welcoming and responsiveness to meeting all my needs in order to get me the car. Definitely a good dealership to do business with again. read more

Incredible customer service! Every time I go in these people treat me like I am royalty!

Brought the Q5 in today for service. Mike Forney is my service adviser and boy, he's awesome. He hooked me up with an awesome loaner! He even took his time explaining to me what's going to happen with my car today. He told me about a part of the front grill( I didn't even notice it) that will be replaced and informed me that the warranty will cover it. I'm very pleased with his service. Audi of Concord is awesome. From sales to service. Highly recommended. Still very happy to give them business. read more

Audi of Concord is awesome! They treat you like family and really set the bar high for other luxury dealers. Kyle Sweets and team took really good care of us today with our trade-in. Low pressure and you don't get this kind of feeling at any other luxury dealer. I definitely recommend coming to see them if you're in the market. read more

We didn't buy our car from Audi Concord, but they were very professional and I enjoyed my interactions with them. A special shout-out to Paul Rodriguez, who was very honest and transparent. When we told him that we had purchased from another dealership, he sent us an incredibly gracious and thoughtful email thanking us for our time. Excellent customer service! read more

I just bought a certified pre-owned Audi Q5. Howard and Ryan on Eddie's Sales team have done an amazing job and this was an amazingly positive experience! Kudos to these guys for having done a fantastic job. I can highly recommend this dealership and the team that I interacted with there. read more

Once again had a fantastic experience in service. Alex is my service advisor and a great guy to work with.

Purchased a used Allroad with my wife this weekend after a horrendous experience with Shift. Austin was amazing on the phone and in-person. The whole team was extremely kind and helpful and walked away with the car the very same day. Thank you for the stellar service folks, keep it up! read more

So far, five stars! I been a Lexus person for 25 years, but felt it was time for a change. I went to Audi Concord because of the yelp reviews, and I was not disappointed. I first contacted Chris Montoya by phone as a cold call to ask questions, and made an appointment to come out. When I got there, he was busy so he connected me with Jeffrey who proceeded to help with the process. Both were awesome! I still cant believe that I spent more than 6 hours there trying to find the right car for me, and Jeffrey was there for me all the way. I have bought many cars in my life, and in the later years, it went well because I had connections with Lexus people. Here, I walked in cold. Being cynical, I entered with trepidation, but soon felt this was unnecessary. Negotiations, sadly always a part of buying a new car, felt fair and no BS. I didn't walk out feeling screwed. I hope my service experience will be better than others reviewed! Looking forward to my Audi experience! read more

What a wonderful experience. Jackie Smith was a gentleman and a great partner when I leased my new car. He and they made me feel like I was a guest and did everything they could to share options, pricing and financing choices. I found the right one and could not be happier. I grew up hating buying a car. Not anymore. I love my car and will be a customer for life. Thank you Jackie and Audi Concord. read more

This rating is for the service department not sales. I have had a higher end audi for 7 years and had been getting it serviced regularly at the dealership as I purchased the 50k maintenance plan and kept using their service department after the 5 years expired. I started to notice when I took the car in that the suggested repairs and the costs of the suggested repairs were increasing in quantity and cost. At first I just thought this was due to the aging of the car but then I had an experience that changed my outlook considerably. I took the car in for a regular service and had a few other items I wanted them to look at. One was a small plastic part underneath the car that had come loose. The service coordinator told me it would cost $2,000 to replace the part. I was absolutely shocked and challenged the 2k estimate. The plastic couldn't be worth more than 5 bucks--more in a minute. They also said to fix the ashtray that was messed up would cost $500. Once again, I was shocked. I said dont fix anything and went to get my car. On the way back from the dealer I went to a local repair shop and was able to get the plastic part fixed for $28 and the ashtray for $45. I actually have a few other stories now that i reviewed prior repair bills but I'll leave it there as I believe I made my point. I am hugely disappointed by the way they treated me as I purchased the car at that dealer and had been getting it serviced regularly for 7 years--when I tried to follow up with the service manager to question the 2500 estimate vs the $100 I paid I was given the runaround and he stopped returning my calls. So, be warned... read more

Just got our new Audi Q5 from Concord Audi and was lucky enough to work with Kyle Sweet. He had great customer service and was super helpful throughout the whole process. He was in touch with my husband prior to us coming in, and he had the car all ready to go once we pulled up. He made the whole process super painless and quick. He even spent about an hour of his time when the dealership was about to close to show me all of the super cool tech features of the car. It was a great pleasure working with Kyle and the rest of the Audi Concord team. read more

I had recently leased my 2nd A3 from Audi Concord. Brent Atkinson was my sales person. He was very professional and courteous. I was very delighted how smooth the transition was from my first leased car to the 2nd leased car. I just want to thank the team that made my experience truly wonderful. read more

A very special thanks to Chris Montoya and Leo Hsiao. They were friendly and extremely helpful. I didn't plan on going home with a new car today, but now I'm going home with an A4. I had a great buying experience! They provided awesome customer service. Love Audi Concord! Many, many thanks. read more

Concord Audi had the A6 model and color I was looking for. Certified Used, low miles, competitive price. I hate car shopping but Paul Rodriguez and the staff there made buying this car easy. No pressure test drive. Even a pickup from my home in Fremont! Everything was painless and I'd definitely recommend shopping for a car here. Thanks Paul! read more

My Husband and I met with Devin Bratset on the first day of our Audi hunt. He answered all of our many questions and made helpful cost saving suggestions. Devin spent a great deal of time with us test driving cars without so much as sigh. What a good and helpful salesperson with great communication skills. We highly recommend him if you are interested in an Audi purchase. read more

If I had to characterize my whole buying experience here in a word, it would be "misunderstanding." Don't get me wrong. I really feel like Tim - the GM and everyone here genuinely does care about earning your business not once, but for life. You definitely wont find the stereotypical high pressure, devious type of salespeople here. Everyone here was friendly and professional. However there were a few major surprises during my purchase process that kept me from giving the full 5 stars. I sent out several e-mails one Saturday morning looking for a particular A5 configuration. I heard back from several dealers who would agree to my absolute minimum baseline price (Audi Supplier Program price). With several dealers promising to offer me the same price, I needed something to set the deal over the edge to commit. As I was waiting for several responses, Alex was the first to ask me what he could do in order to close the deal (instead of me asking the dealers to offer something). I asked, I received, and the deal was done in all of about a 3 minute conversation. The first "misunderstanding" came when I was asked on the phone how I'd be making my down payment. I asked if I could do so by credit card and was told that it would be no problem. Woohoo CC bonus points! Or so I thought. When I actually went in to sign the papers, I was told I could only put a max of 3k down by credit, as they get charged too much otherwise. =( Luckily I had my checkbook on hand. The second "misunderstanding" came about when I received the incentives we agreed on to close the deal. I asked two things to be thrown in the deal: the A5 sunshade and all weather floormats. If you go to the Audi website, the sunshade is a $500 configurable option on the A5, which is a powered sunshade that goes in the back. The all weather floormats are self explanatory. When I took delivery of the car, I was given a rolled up sunshade (probably cost $5 to produce, but goes for $36 retail) and only the front set of floormats. When I tried to bring their attention to the sunshade issue, they first had to check if such a thing was promised to me in the first place. Thankfully at paper signing I explicitly asked for this to be put in writing. After it was confirmed that it was actually on the due bill of sale, they seemed unaware that a power rear sunshade was even an option on the A5. After some book checking and phone calls, they determined it was indeed an option on the A5, but could not be installed outside of factory. So I asked if they could compensate for the misunderstanding by some other means. Their response was that since the sunshade couldn't even be added after the car was built, they didn't promise a power sunshade, so there was nothing to compensate. I found that a little frustrating considering a few minutes ago they weren't even sure if it was an option. They gave me the opportunity to back out of the deal, but really at that point the down payment had already been made, my credit pulled and papers signed. I was there to take delivery of vehicle (papers and payment had been done 3 days prior). I didn't want to cause any fuss, so I continued as originally intended. I just didn't get as good of a deal as I initially thought. So why the 4 stars? Alex did not waste my time with any sales tactics. He was very straightforward to work with, and quick to respond with any inquiries I had. He even took my calls on his day off. Everyone else here was generally courteous and professional and seemed eager to earn my business. At no point did I ever receive any pressure to purchase any add-ons. I was given the option, and left to decide at my own leisure if I needed them. I would probably still recommended them as a first or last stop in your car purchasing process. If you know what you want, and know what you need to close the deal and want to waste little time, I think they're worth giving a call. read more

My service rep (Patty) was great! She offered to have my car washed after my service recall was completed. I actually had a previous post before this one regarding a bad experience after leaving Audi Concord, when I got home I had found 3 dings/blemishes and a paint chip touch-up which I hadn't had before dropping my car off for service. I was furious because I just had a body shop remove all my door dings, paint chips, rock chips, and custom painted areas done only less than a month ago on my 2012 Audi A7. Once I posted a bad review (1 star) on Yelp! The Audi Service Manager (Alto) had reached out to me and offered to fix the problem. Today I had dropped off my car to Alto and he kindly insured me everything will be ok since I was hesitant to even come back and trusting them to even leave my car there. He had an employee drop me off at a local movie theater to kill time. Once the movie was over, I called Alto and it was like perfect timing, my car was done. After being picked up, I inspected the work with Alto and man! He regained my trust at this dealership and most of all he has my upmost respect. He is a world-class gentleman that honestly knows how customer service should be. Thank you Alto and the Audi of Concord staff in showing how you take care of your customers. read more

My daughter just purchased her first car at Audi in Concord. David Lewis helped us make this purchase such a wonderful experience. He was super helpful, super knowledgeable about the cars. He was not your pushy sales person, very friendly. Would highly recommend going there and working with David for your future car!! read more

Recently in the market for a new Audi A5 convertible, I met Kaye via an online price quote request. She was very responsive and answered all of my questions. We went back and forth for about a week over the pricing. Each time, she went to bat for me at the dealership getting me a better deal on each iteration. In the end, I found a car with the exact options I wanted at my local dealership in Marin. All in all, I so appreciated everything Kaye did in working with me and treating me respectively and honestly. If the time comes for me to replace my new car, I would certainly give Kaye a call. First class all the way! read more

Just recently leased a new A4 and couldn't be more pleased with the entire process. After an online inquiry, I received an immediate call from Paul Rodriguez- who was professional and knowledgeable. I went to the dealer the next day and the process could not have been easier. Transparent and efficient - a great experience start to finish. Highly recommend Paul and the Audi Concord team. read more

We reached out electronically to the dealer Friday night and were contacted right away on Saturday morning. Evelynn from the sales department was very pleasant to work with. Everyone at the dealer was very professional, helpful and a joy to work with. We were extremely happy overall and felt welcomed into their Audi family. My wife now owns a beautiful A4 that was well priced! read more

Leased a new Audi from Audi Concord, and we are so happy with the entire process!! There are a gang of Audi dealerships in the Bay Area, but the positive reviews for Audi Concord made it a sure thing for us to go here. We were able to set up an appointment easily for a weekend visit and were set up with Bernard and Evelyn. At first things were a little off with the appointment... we weren't sure who we were seeing and it almost felt like the appointment we made wasn't even needed. After things got sorted, we were well taken care of! From ordering our car to being able to contact Bernard for updates, Audi Concord does an excellent job of communicating information to us. Picking up the car was streamlined as well. Overall, very positive experiences with Audi Concord and would recommend them to anyone looking to buy a beautiful car from them! read more

From the porter, to Service Manager, Rolando Vaquerano, to the girl who handled loaner vehicles, all did a great job. I live in San Francisco and work in Walnut Creek, due to their amazing service I didn't mind driving further out to get my car serviced. read more

We recently leased a Q5 from Audi Concord. Our Sales Specialist Erin Scordelis did an amazing job. She listened very carefully to what our requirements were and delivered a sales experience beyond expectation with absolutely no pressure at any time. Erin is an awesome professional, with great knowledge about Audi cars, very courteous, polite and patient. At the time we came to pickup the car, Erin was prepared with paperwork ready to be signed and car waiting in the lot. Before driving off Erin also took time to walk us through the electronic features of the new car which was very, very helpful. THANK YOU Erin. We love our new Audi :-) read more

Great dealership! I started the process with Kyle Sweet, who responded to my internet inquiry. He answered all of the questions related to my unique situation and found the exact car I wanted. The process took about 3 weeks and Kyle was patient, kind and responsive during the entire time. Made the experience as smooth as it could be and I really appreciate him. read more

I had a terrific experience at Audi Concord. I was shopping around the Bay Area for an Audi A3 to lease. Spoke with 6 dealers and visited 3. Audi concord was by far the best experience (and by far the best deal). Specifically, Leo and Kaye were great. Very accommodating, transparent and honest. They weren't aggressive and didn't try all the sales tactics the industry is known for. I got a great deal and had a great time. They knew I did my homework and respected that. Highly recommend! read more

Just got my new 2013 Audi A5 from Anthony at Audi of Concord. I had an amazing experience. Anthony and Eddie gave me a great overview of my lease vs finance options, and helped me make an educated decision based on my preferences. Katrina the finance manger was awesome to work with. The whole process was a breeze and there was no pressure from anyone. There's a reason why this dealership is so highly rated. They deserve all of their 5 star reviews! If you are looking for an Audi, this is the dealership to go to. Ask for Anthony and he'll definitely take care of you! read more

Just picked up my 2014 Q7 and I am beyond happy with my purchase and my experience at this dealership. The transaction was quick and handled professionally. The staff here is friendly and made the process of purchasing a car easy. I highly recommend this Audi dealership. read more

I just recently purchased an A6 3.0T. I went in just to test drive and ended up walking away with a new car. I have to say that Daniel's help with the process was smooth and I didn't feel like I was being pressured to buy. He gave me his personal # in case I had any questions. I ended up going back and buying it the next day. Thanks for the help! read more

Today I purchased my 1st Audi (an awesome Q5!) and hopefully not my last from Cody Lawrence @ Audi Concord! From the moment I walked into the dealership on Friday to walking out of the dealership on Sat with keys in hand, I received EXCELLENT customer service. Thank you Cody for taking the time (& staying late on a Friday night) to explain in detail all of the features of the Q5. The test drive really put the vehicles capabilities in perspective for me. Starting the test drive by showing how the vehicle handles corners, gremlin dodging, and the brakes really gives a buyer a GREAT feel for this SOLID SUV. I recommend anyone interested in an Audi to head over to Concord Audi and see Cody Lawrence, you'll be happy you did :) read more

Seriously a great experience here! No shadiness, everyone was friendly and up front. In and out in less than 3 hours with a new S4. Sergey, Evelyn and Dan showed great customer service, and made the whole process fun and educational! read more

Just got my new A3 here and I am so happy with the car and of course the overall service and care I've received from Dan! He's the best. He was incredibly helpful in finding exactly the best option I was looking for, for a great deal! He's super friendly and he really makes it his goal to find you the perfect car. All in all, very happy! read more

Amazing service and care by the audi brand specialist, Paul. He has super great customer service and helped me to find the car that I really wanted. He explained a lot to me and being so patient. It was super great for your respectful and I had a great car shopping experience yesterday. Thank you so much Paul!! read more

Just recently came into Audi of Concord to find a new car. Chris Montoya and Alex Kludt were very helpful. Because of their great service, we now own a A4. I would highly recommend Audi of Concord to anyone who is in the market for a car. read more

It my pleasure having business with audi concord. I believe this was so far thr best dealership i met. I bought a 2017 audi Q5 . The process went through smoothly also they waited till late for me so that i cAn have the car the same day itself. They have huge amount of deals and offer going on. The people working are always ready for help and i belive makes customer happy. read more

I bought s4 from this dealership a month ago. Can only talk abot sales, have no experience with service. I highly recommend this place over Sonnen, Stevens creek and Oakland. I was treated fairly and with enthusiasm. This place is small compared to the other three but this is their strength, things happen efficient without the corporate bs. I highly recommend Tom, he was great. If place won't get corrupt (almost immenent with growth) I will definitely come again for a buy. read more

We purchased a car from Audi of Concord last weekend. I wanted to thank Douglas Linden, Eddie Martz and the very kind young lady who helped us finance the car. Audi of Concord has a every changing selection of cars so if they don't have what you are looking for, chances are they can get one soon. We now have a great Q5 and are ready to go to Tahoe! Many thanks! read more

I delt with two sales people here first i talked to Alex and later came back and closed my sale with Douglas Linden. They were both very knowlegdeable and helpful as was the rest of the staff at Concord Audi they did whatever possible to make sure i was happy and was where i wanted to be be at payment wise. i would highly reccommend this dealership and either of these sales persons to anyone looking to purchase or lease a new Audi! read more