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    Audi Downtown LA

    3.8 (852 reviews)
    Open 9:00 am - 8:00 pm

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    Look how dirty I got my car back

    Went for a check on my clutch, they charged me close to $5,000 and two days after engine light went on. Took it again just to be lied that it was my fuel pump when they really didn't even check, how do I know the tech sent me a video of what he did and recommended an oil change. How is that so, but when I took it the first time they did an oil change. I waited 4 days for them to diagnose the car and got tired of chasing them for answers. Went to the dealer today and got my car back with no diagnose and the car was so filthy it was amazing. Will never go to this dealership again, save your money.

    2021 Audi Q5 after an amazing service by Val.
    Roy B.

    GO SEE VAL !!! This is my first time bringing my car to AUDI of Downtown LA for service. Our 2021 AUDI Q5 check engine light came on recently after 4 years and then my wife and I were very surprised when couple of days later it's gone. I have so much expectation because VAL's name at YELP and Google had a lot of 5 stars excellent reviews and did not know he was there for couple of decades already. I was lucky enough to meet Valentin Rautescu in person and was there waiting for me and very welcoming when I came in. He's very detailed taking care fixing the check engine light by doing preventative measure of going through multi point inspection and preventing the issue not to happen again in the future. He also found out after the thorough inspection that my four year old AUDI Q5 Upper control arm Bushings on driver and passenger side wheels are separating already and needs to get fixed right away. And, HE DID successfully !!! From the beginning VAL was very welcoming, attentive and knowledgeable. His customer service is exceptional and his ability to keep consistent communication is amazing. I couldn't be more happy with our service!!! VAL went above and beyond to make sure we are fully satisfied with our AUDI Q5 mechanical and engine issues. Finally, Thank You to everyone at AUDI of Downtown LA Service Department for their level of professionalism, friendliness and Superb customer service. Looking forward to doing business with him again in the near future. We will definitely recommend to family & friends!!!

    Cool Audi R8
    Regis K.

    I brought my car to Audi Downtown LA for service, and it was a breeze. Daryl took good care of me, getting the service done quick and smooth. Since I had a meeting downtown, he even set up an Uber to drop me off and pick me up afterward. No stress at all. The whole process was painless, and I left totally satisfied. Daryl's attention to detail made a difference, and I'd highly recommend them. Plus, they've got some killer service deals for Audi cars right now--worth checking out!

    E-tron SUV center console
    Kevin C.

    Had a very polite and professional experience interacting with Jonathan when I was browsing between a used e-tron and the Q5e. He was on top of most of the knowledge interacting with the Audi user interface and spent the right amount of time with me going through the interiors. I made a note to him that I was perturbed by some superficial issues (white stains) on the e-tron I was looking at as well as a random candy wrapper tucked away in a storage bin that appears to have missed their intake inspections. The Q5e available that day was new and in good condition, and I was pleasantly satisfied with the opportunity to inspect the interface differences and the spaciousness of this SUV. Jonathan was professional and I had no concerns interacting with him. I was irked being introduced to their finance manager Ayman because he began explaining it cost them a fee to participate in the soon-to-expire used EV tax credit program that were not in line with the very clear instructions for dealers on the IRS website, and that none of their used inventory would be eligible for such a program (several vehicles in stock appeared to qualify at the time within the constraints of the IRS rules). This was merely a walk in visit as I was passing by that day and wanting to continue my research and explore the Audi brand. I appreciate Jonathan for the time spent.

    Beto C.

    I bought a used Audi with 30,000 miles on it. They did not give me the accident report up front and waited right before I had to sign. Car had been rear ended and looked like a good repair. After owning it for a few months turns out half the car had been repainted with cheap paint. Inside door panel was loose due to accident and a few hidden surprises. Never buying a car from Audi of Downtown LA again.

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    7 months ago

    Avoid at all costs. Unqualified staff, extremely long waits and will not honor warranty/coverage/etc.

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    Page 1 of 22

    Audi Downtown LA Reviews in Other Languages

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    Review Highlights - Audi Downtown LA

    Kit Chieng has been tremendous help in making sure I found the right car.

    Mentioned in 62 reviews

    Read more highlights

    Volkswagen of Downtown LA

    Volkswagen of Downtown LA

    4.1
    (1.5k reviews)

    Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

    Where do I even begin. After servicing our cars here multiple times, this will absolutely be our…read morelast visit thanks to Martin Alvarez and this service department. We were first quoted $2,991.85, which we paid, only to later be told there was a "mistake" and they refused to release our car unless we paid an additional balance. After speaking with the actual manager, Danny Chavarria, the amount was suddenly negotiated down, which made the entire situation even more frustrating and questionable. They also claim every vehicle receives a courtesy multipoint inspection, yet our rear brakes were never properly documented even though they were dangerously low. We had to take the car elsewhere for repairs. To make matters worse, our Disneyland annual pass magnets went missing while the car was in their care, and despite multiple calls, emails, and texts, nobody has responded. We also discovered a large bolt stuck in the front passenger tire immediately after getting the car back. The lack of honesty, accountability, and communication is unacceptable. I would strongly recommend others avoid this service department.

    Los Angeles Chrysler Dodge Jeep Ram

    Los Angeles Chrysler Dodge Jeep Ram

    3.4
    (1.4k reviews)

    I have been researching the BMW X6 for a while because of its body style and performance. We…read moreinitially visited our local dealer, and while the sales rep was very friendly, the deal just didn't come together. This past Friday night, I was browsing online and must have clicked on a vehicle because around 7 p.m. I received a call from John Morovitz at LACDJR regarding a car I had inquired about. Since they're located in Los Angeles and we're in Bakersfield, I was hesitant to make the drive without knowing a deal was solid. John and the team went above and beyond, working overtime that Friday night. By Saturday afternoon, we were there picking up my new car! We definitely recommend this dealership, they will make it happen. One very satisfied customer!!!!!!!!!!!

    Huge shoutout to Preston, Curtis, Erick and Devonte at LA Chrysler Dodge Jeep Ram for an amazing…read morecar-buying experience! From start to finish, they were professional, straightforward, and genuinely helpful. There was zero pressure, no runaround, and everything was explained clearly. They truly go above and beyond to make things happen- even with credit challenges or roadblocks, they don't give up and work hard to get you into a car. I felt supported the entire time and truly felt I was in great hands. If you're looking for a team that's honest, hardworking, and actually cares about helping you drive off the lot, I highly recommend asking for Preston, Curtis, and Devonte. For financing, Erick was the best! Great people. I absolutely love my new Jeep and couldn't be happier with the experience!

    Felix Chevrolet

    Felix Chevrolet

    3.2
    (838 reviews)

    Thank you Agustin!…read more My 2019 Chev Colorado Z71's air conditioner had stopped blowing cold air so I took it in to get it looked at. Turns out the AC Compressor was failing and needed replacing. Luckily it was covered through my third party insurance/warranty policy. Agustin took care of everything. Seamless hand off of my truck, quick availability of a rental, communication with my third party insurance, and a freshly car-washed pick up of my truck with ice cold AC blowing. I don't think my experience could have been any better, and it's really thanks to the trustworthy and transparent experience Agustin Milan and his team gave me. Even with all of my questions, he kept me feeling calm and confident about the process. Thank you Agustin and team!

    Hello Julio R. (Service Advisor),…read more I wanted to take a moment to express my gratitude for your help in facilitating the repairs on my Chevrolet Volt. Your professionalism, communication, and willingness to stay on top of the process made a big difference. I'll be honest it was frustrating not knowing the cause of my vehicle needing repairs and things didn't start off smoothly, but the way you handled everything and ensured the repairs were completed the right way truly stood out. I appreciate your follow through and the effort you put into making sure my vehicle was taken care of. This was my first experience bringing my car to this location for repairs, and because of the service you provided, I will definitely be returning for future service needs. Thank you again for everything.

    Audi Downtown LA - car_dealers - Updated June 2026

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