Manny the manager and Bryan the car salesman gave me a uber good deal. 2025 RST Z71 5.3L Bryan answered all my calls before and after buying my truck on or off the clock! Work with them and they will work for you. read more

Community Chevrolet - Auto Repair Near Me - Burbank, California

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THE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD I took my $140,000 Corvette Z06 in for its very first oil change and got the car back with a cracked side skirt. Apparently, whoever worked on the car had little to no experience servicing low sports cars. At first, Carlos (with quite an attitude) acknowledged responsibility and ordered a replacement part. Once the side skirt arrived, I asked if I could simply install it myself since it's literally a 7-bolt installation. I was told no, that I had to bring the car back in and let them handle it. Carlos then scheduled me for an appointment the following morning at 8:30 AM. Later that same day, around 4 PM, I received a call telling me to just come pick up the part and install it myself because Mauricio, the service manager, no longer wanted the dealership to work on my car and essentially told me not to come back. When I arrived to pick up the part, Carlos repeatedly implied that I "didn't catch the damage during inspection," basically accusing me of trying to blame the dealership for pre-existing damage just to get a free $400 part. That accusation was insulting and completely unprofessional. I am financially capable and do not need to scam anyone for a side skirt. What makes this even worse is that Carlos has been my service advisor for years. I brought both my previous 2023 Corvette and now my 2025 Z06 here for dealer service work. This experience showed me exactly how this dealership handles situations when THEIR staff damages a customer's vehicle: deny responsibility, treat the customer like a liar, and then throw them out. As a business owner myself, I found Carlos's behavior and Mauricio's handling of the situation classless, disrespectful, and unacceptable. I have already filed a formal complaint with GM Corporate because no customer should be treated this way. If you value your vehicle, especially a Corvette or any performance Chevy, avoid this dealership. Based on my experience, they will damage your car and then try to blame you for it. read more

The receptionist was okay with letting prioritizing other people. They "fixed" my car only for me to get stranded in the desert a month later. Do not patronize this place. read more

I purchased a vehicle with Nancy, and she was awesome--very knowledgeable about the cars and genuinely passionate about what she sells. She even drives a Chevy herself, which you don't see often with salespeople who don't use the products they promote. I'm very happy with my purchase. At first, I was leaning toward settling for something else, but she helped guide me toward the car I actually wanted. She didn't push me at all--she only stepped in when she saw I was struggling to decide, which I really appreciated. Nancy was extremely helpful, and the rest of the staff was great as well. The financing process was smooth and not stressful like at other dealerships, and no one tried to push unnecessary add-ons. Overall, I'm very happy with the experience. Now I'm just hoping the Replace Your Ride program does its part so I can pick up my car! I highly recommend giving them a chance at selling you a car. read more

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My husband wanted to bring me here after looking at cars and talking to a helpful associate. The experience I had endured was not as pleasing as my husband had. My husband was talking and texting with someone who was as helpful and informed us he would be present on the day he told us to show up. Guess what...he wasn't present at all. In fact his manager told me that he attended a wedding the night before and was too hungover to come into work .... The associate who has decided to take us on a test drive was in training which means he should have a manager with him on the test drive. I guess the manager decided he could go out on his own which made the experience lass than pleasant While my husband test drove the car I had a couple questions such as what's the difference in costs between the basic model vs others, how much would it be to install a charger and would Chevy do it for us and other simple questions. The associate could not give any descriptive details and was on his phone the whole time while we were driving. Then the finance manager came out to greet and I shared my experience with him disappointed that my first time at the dealership wasn't pleasing. Always ask for an associate who can answer your questions. That's my advice. read more

4 stars. Not a completely honest, "straight shooter" dealership, but also not so shady that I wouldn't do business with them. I had been tracking used C8 Corvettes prices on multiple car websites for about a year, trying to find that perfect combo of the right sub-model, right trim level, all the options I want, low milage, clean CarFax and a price that was lower than what Kelly Blue Book said I should be paying for it. I found my dream car in a GarGurus ad listing for Community Chevrolet. So I went to the dealership and told the salesman that I would buy the car at their asking price if they agreed to not tack on any "dealer add-ons", like "paint protection", "service package", "anti-theft device", "extended warranty", etc. The Salesman says, "Well, all of our vehicles already come with a paint protection package applied and an added GPS tracking device". So I say, "You know Corvettes have built in GPS tracking in the MyChevy app, right?" And he says, "yeah, we can get all of those fees waived". So I said, "Ok, I'll buy it". Then he comes back with preliminary numbers for downpament, monthly payment, etc and the vehicle sales price he uses is $2,000 higher than what was advertised on Car Gurus and on the Community Chevrolet website. I point this out and he says, "Oh, they must have just lowered the internet price on the car and we didn't know about it at the dealership yet". So he goes and reworks the numbers. A few hours later, after all of the paperwork had been written up, I go to sign the paperwork in the finance manager's office and all of these "dealer add-on" fees are there in the paperwork, totaling around $5,000 higher than the agreed upon price. I tell the finance manager that the salesman said there would be no additional fees. She said the saleman didn't have the authority to waive those fees. So she calls the salesman into her office. He acts dumb, like he never said the fees would be waived. Blah, blah blah, back and forth, wasting more time, more pressure to sign the paperwork. So finally I said, "Sell me the car at the advertised priced, without any tacked on fees, or I won't buy the car." The finance manager left her office for a while, came back and reworked the paperwork. In the end, they did sell me the car at the advertised price, but they also made me waste a few extra hours at the dealership -I was at the dealership for more than 4 hours- and they forced it to become an uncomfortable, aversarial business relationship to make the deal work. It was not a horrible experience, but you have to keep an eye on them, because they will try shady tactics on you, if you let them. read more

I worked with Byron to negotiate, purchase, and set up my new EV. He was efficient and easy to work with, as was the entire team at Community Chevrolet. After some discussion over the phone, I came in and the entire process of finalizing the deal, finishing the financing process, getting the new EV set up, and driving off the lot took about an hour and a half. Appreciate everyone at CC. read more

After a disappointing experience at another dealership, we walked into Community Chevrolet of Burbank and were immediately greeted with professionalism, honesty, and a no-nonsense approach -- all thanks to Moises. From the start, Moises treated us with genuine respect. He listened carefully to what we wanted, didn't play games, and never pressured us. Instead of trying to upsell us or talk in circles, he focused on making the numbers work. He went to bat for us with his manager, made sure we were comfortable every step of the way, and ultimately helped us secure a fully loaded Tahoe High Country at a fair price -- MSRP $84K , and discount of $4500 with 6.47% financing and our $10K down payment. The entire process was smooth, transparent, and efficient. We walked out not just with an amazing SUV, but with complete peace of mind knowing we were taken care of by someone who takes pride in helping his customers win. If you're shopping for a car and want to work with someone who values your time, money, and trust go see Moises at Community Chevrolet Burbank. Best decision we made! read more

Community Chevrolet - Our new SUV! - Auto Repair Near Me - Burbank, California

I would not recommend this dealership. I do not recall the salesman, though he was definitely new because of his lack of knowledge of the car, but the General Sales Manager we worked with was Jason Higgins. Our experience there was not the greatest. Aside from the salesman being uneducated on the car, we had other complaints. First was when we had our truck evaluated for a possible trade in. When we denied the trade in, it took a long time to just get my keys back. From my truck. That I own. It was ridiculous to have to continuously ask for my keys back. Aside from that, the financial lady we worked with, was not friendly at all. She seemed to have an absolute attitude the entire time. Seemed to give us attitude when we took our time, asked questions, and even asked for a print out of everything we signed. Unfortunately, we did not receive all the paperwork that we initialed/or signed. As we drove off the lot, the car was fine. Of course it is a 9yr old car, understandably there will be a couple small issues to be noticed by anyone. But the major issue was when at around 80 miles, my engine coolant thermostat fan went off randomly at the signal, on a cold morning. Then about 100 miles in, the check engine light went off. Now that is very suspicious, how it went off at exactly 100 miles. Our only assumption is that the company illegally and absolutely unethically cleared a check engine light and did not disclose this information to us. When we tried to work with them to get the issue resolved, their only thing was they would fix it, but of course we would have to pay for it. We ended up deciding to cut all ties with the dealership and deal with the issues ourselves. We went against the extended warranty because we figured if they screwed us once, they will do it again. I even went so far as changing out my license plate frame, removing their name off my name. Caution if you go. I am disappointed because they are family owned and I want to support that, but dont let that fool you. read more

Needed a wheel sensor for my Camaro. Jose ,at the service department ,was very professional and had my issue fixed promptly. I highly recommend this dealership for their honesty and customer service.They even offered me lyft to and from home. ‼ Check them out next time .You wont be disappointed... read more

Community Chevrolet - 2010 ss camaro - Auto Repair Near Me - Burbank, California

I have purchased two vehicles from Oscar Gutierrez at Community Chevrolet within the last three years. Oscar is a knowledgeable professional who offers a low-pressure buying experience. He has expert knowledge of the product, acquired over years of selling quality vehicles. It is unusual to feel that a salesperson is "on your side," but that is exactly the feeling you get when you deal with him. My family owns a Chevy Corvette, a Cruze hatchback and three Equinox EV's. When I need my next car, it will likely be a Chevy and Oscar will be the first person I call. You should do the same. read more

No honest people , try hard not to give me my gift card for test driving a car. Very dishonest, sales and managers . I have up and just left without the gift card . It was a way to get you to the dealer and try to persuade you to buy car . read more

Their leasing prices are outrageous! I can easily compare them with other local Chevy dealers, and I've even tried looking at dealers further away. It seems like all the nearby options are just a rip-off. It's an American car, so you have to keep that in mind--you really don't want to overpay for a vehicle that depreciates significantly, not just with EVs but across all of GM's brands. Do your research, shop around, and call brokers; they won't charge you a penny. read more

I purchased my convertible stingray Corvette from Community Chevrolet in Burbank. The general manager., Jorge Ramirez and his entire staff, finance manager and my personal sales person, Arabo Minasi have been amazing to work with. They worked with me on my trade and gave me on the high range of expected value. They discounted they asking price for their corvette, below what the competition was selling the same car for and best of all, the entire process was enjoyable. I will definitely recommend and do business with Community Chevrolet and a client for life when it comes to future Chevy products. If you are in the market for a Chevrolet, and you don't make a point off speaking with Jorge, the GM before you finalize your purchase, I can guarantee that you will have paid more than you could have otherwise! read more

Community Chevrolet - The new purchase from community Chevrolet - Auto Repair Near Me - Burbank, California

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I just finished helping my mother purchase a car here through the replace your ride program. First the good, our initial salesman Daniel was a wonderful fellow. He seemed committed to the customer experience and apologetic about the unpleasant parts of the purchasing experience. He was helpful in scheduling and test drives with a good attitude. Now the bad, this place is fully committed to the legacy model of how to sell cars where margin is extracted through the traditional sales process. It was made clear that participating in the replace your ride program was onerous for them and that they were not likely to make any concessions on price. We agreed to pay the advertised price. When we sat down to go over the final numbers we were told that it was advertised below what they needed to sell it, at so they had added more than 10% of the purchase price of car in miscellaneous high margin add-ons. These were mandatory and not advertised or explained during the test drive process. They fully leveraged their position as one of the few dealers participating in the RYR program to get us to agree to pay for them after a marginal discount. Two hours after this we were taken to work with another finance manager who offered additional high margin options that we were able to decline. Having to wait 2 hours to sign a few forms was disrespectful of the customers time. The dealer holds onto your car as it works through final RYR approval which was to be expected. The disappointing part is how ignored you felt as a customer asking questions during this period. We needed a copy of the temporary registration so my mother could file for her utility rebate but there was no urgency and this took weeks to procure delaying her receipt of the rebate unnecessarily. Daniel did eventually follow up with the needed documentation but management routinely ignored any questions. Gate keeping assets and milking you as you work through the winding road of completing the sale is depressing and stressful. It's a feature not a bug that we had to pay more than advertised to get a car using the program. This was made worse considering the participants in the replace your ride program(like my mother) are of limited means where thousands of dollars are material in their well being. This program sends significant revenue to this dealer yet the participants are treated like a burden and seemingly preyed upon by management. If you must use a legacy dealer, I'd recommend negotiating the out the door price on any cars that you're interested in prior to arrival so you're aware of the true price of the car prior to walking in. read more

Typical car selling tactics Bytton switch telling you they can do but they can promising you things they can do and tell you if you get this price would you buy (even if you say yes they dwindle and Dile and dingy and Bing you and then eventually give you the different price because they really cannot or not want to give you the price I promised)) beware beware beware. Also, the place needs a major renovation. The room will be at the trailer park where they try to make a deal with you so I would dated an old and the sales people are standing over there like wolves, looking for sheep. It's really disgusting to be honest with you. read more

Vic M. from the service department is without a doubt the best Service Manager I have come across. He is responsive, respectful, and honest. He provides updates and really listens to customer concerns about their vehicles. If your GM needs service, go through Vic at Community Chevrolet. Take my word for it. read more

Dishonest and Unprofessional Service - Beware of Community Chevrolet in Burbank I took my Chevy Tahoe to Community Chevrolet in Burbank for a transmission service, oil change, and other maintenance work. They kept my car for almost a month, and when I finally got it back, I thought everything was done properly. Less than a month later, my car started leaking oil. When I brought it back, they claimed it was a "separate issue" with the oil pan gasket and wanted to go through my drivetrain warranty to do the repair. That didn't sound right to me, so I told them to stop the work and decided to get a second opinion. I took my Tahoe to a local independent shop, and they immediately found the real problem -- a loose oil pan plug, not a gasket issue like the dealer said. Even worse, they showed me that the transmission oil pan, which the dealer claimed to have replaced with a new one, was damaged and clearly not new. This is dishonest and unacceptable. It's obvious that Community Chevrolet either did incomplete or deceptive work. I'm very disappointed and concerned about their lack of integrity and accountability. I strongly recommend avoiding this dealership. The service representative Luis Angel Serrato and his manager should be reported to the Better Business Bureau and held responsible for their shady business practices. read more

I don't usually write reviews, but if you want to buy a car, go to another dealership. My partner and I had a very unpleasant experience purchasing a car at this dealership. The one person who showed us the car was pleasant and tried to be helpful, but he didn't know the car or how the buying process works. His managers were arrogant and unhelpful. To top it off, they sent me home with a bad set of keys. I had to return to the dealership, and they kept my new car overnight to fix the keys, telling me I was lucky that they had a rental car to offer me until they could fix the problem. read more

My husband brought my car in for scheduled oil change (first time here because the dealership we bought the car from is booked till october). He was told the car needed new wipers and some filters to which he declined. So why was I charged over $100 for wipers? When he mentioned it to Carlos he was told the work was already done and there was nothing they could do. Had i had a good experience here, I would have returned for all the maintainence and a new vehicle but I wont be back. People are shady here read more

Community Chevrolet - Auto Repair Near Me - Burbank, California

poor customer service. Service department talk to me very entitled; quick to add warranted or unwarranted services; but little to justify why. Talking to the manager- does not help- keeps telling you the same thing; customer does not feel heard. Systemic problem. thankyou. It's been a good 3 years but will use Chevy van nuys location. read more

My parents bought a 2022 Equinox in November. From the beginning the two front tires were leaking air and my dad went back to them. They flat out said "too bad". As far as I recall, California law requires all cars sold at dealerships to have tires that are serviceable and they should not need to be replaced as soon as you drive them off the lot. This is the wrong way to conduct business. Also, my parents are elderly And I feel that this place took advantage of them. read more

Whether your looking for a Corvette, Silverado Truck, or SUV. This is the Place to go! We have been purchasing vehicles there since the 80s no matter how many miles from home its Community Chevrolet! Ask for Arbo the Best Salesman that will help with the purchasing of a new vehicle he is professional & will go out of his way to put a vehicle together for you! Makes you feel at home. Also his manager Jorge. All the staff is great Don't hesitate... we are happy with our new 2025 zR2 Silverado crew cab truck the Ultimate! If we win the lottery my dream car in the showroom the Corvette I will get! Thank you! COMMUNITY CHEVROLET in beautiful BURBANK, CA read more

I've been a loyal Chevy customer for over 35 years--ever since I got my first Chevy at age 16. In all that time, I've never had an experience as frustrating and unprofessional as the one I recently had at this particular dealership. I brought my vehicle in for a routine oil change and brake service. While that part went smoothly, something clearly went wrong during the visit. My vehicle's alignment and tire sensors were knocked out, though I didn't notice until later. When I returned to address the issue, I was met with the worst customer service I've ever encountered. Carlos, the service representative, was incredibly rude from the moment we began speaking. He interrupted me repeatedly, showed no interest in hearing my concerns, and responded with heavy sighs and dismissive behavior. It was immediately clear that he had no intention of helping me. When I asked how the damage might have happened, he aggressively insisted--using the phrase "no way in hell"--that nothing the team did could have caused the issue. That turned out to be false. After speaking with a more reputable Chevy dealership, I was informed that the issue was absolutely caused by something during the service visit. Despite this, I was forced to pay an additional fee to fix what should have been a quick, simple correction--something that would've taken them five minutes to resolve if they had owned up to their mistake. Carlos also tried to upsell me services I didn't need, and once I declined, he completely shut down, handed me my keys, and walked away without addressing any of my remaining concerns. I left the dealership feeling offended, upset, and genuinely shocked. I've never been treated this way in any dealership, let alone a Chevy one. Although this location is conveniently close to where I live and work, I will now go out of my way to avoid it--specifically to avoid dealing with Carlos again. In my opinion, he should not be the face of your customer service team, as he reflects poorly on the brand and damages customer trust. read more

I'm a little sad to have to leave this review but I've been getting bounced back and forth all week between this dealership and Portfolio (the warranty we purchased at Community). With it now being Friday and because I still have no resolution, I feel like I don't have any other option. We have purchased 3 vehicles now from this dealership and have always had a good experience until our most recent purchase. I have called and tried to talk to multiple people, no one ever calls back, the only one that has wasn't much help at all and of course called back at the end of the day (7:59pm) so that the warranty placed was already closed and left me unable to call and verify the information she gave me until the next business day. She then said she was off the next 2 days ( Wednesday and Thursday) and stated she would call me back Friday to follow up with this issue. Well, it's now Friday and I'm still waiting for a callback from about three different people so I'm not going to hold my breath on that. Do yourself a favor and avoid this dealership! read more

Six days and $1,000 later went to finally pick up my vehicle. After paying the cashier, waited 30 minutes in their empty valet or pick up and drop off area for my car. These folks don't return calls and are robotic or oblivious to the world around them. No conception that the customer has many choices for auto repair, I guess they don't mind losing clients as I will never be back. read more

So just an update. I gave this place a 2nd chance. 1st experience was a 1 star 2nd was a 5 star so I'm in the middle at 3 stars now. Brian ( our new sales person ) was a lot more informative and went above and beyond to help us out. At the end of the day the lease program was not for us but still considering a used Chevy. I guess your experience here can be bad or great depending on who your salesperson is. I'd recommend Brian if you are heading to this location. He was awesome. Thanks again Brian read more

I recently brought my car to Community Chevrolet in Burbank for a service estimate. They quoted me $1,072, and noted that the final cost could be higher once the work began! Given the high estimate, I decided to seek a second opinion and took the vehicle to Rydell Chevrolet in Northridge. Rydell completed their assessment and provided an estimate of $225. This is approximately 376% lower than the estimate I received from Community Chevrolet. Naturally, I chose to proceed with Rydell, and they successfully resolved the issue at that price within less than 8 hours. While Community Chevrolet is conveniently located near my home, the significant difference in price was concerning. Additionally, my interaction with their service representative, Carlos was less than satisfactory; both my husband and I felt his attitude was unprofessional. Based on this experience, I recommend that others seek multiple dealer estimates before authorizing any repairs. In particular, I advise exercising caution when dealing with Community Chevrolet in Burbank. The service representative I interacted with--Carlos communicated in a rigid, overly assertive manner that came across as inflexible and unnecessarily black and white in his thinking. Carlos, I encourage you to be a bit more flexible in your thinking and avoid approaching situations in such a rigid, black-and-white way. Try to focus on finding solutions that prioritize customer satisfaction without immediately jumping to extreme and judgemental measures. In this case, the issue was resolved very effectively--and at a high level--without needing to charge an excessive amount. It's a good reminder that sometimes a thoughtful, balanced approach can go a long way. read more

Left black oil marks all over the interior of my car, natural tan interior suffered the most. Very disappointing. Slobs.

Had a good experience at Community Chevrolet. Arby, Manny, and Nadia were very nice. They gave me a fair deal on a 2023 Chevy Bolt lt1. read more

What a nightmare. Loyal GM customer here -- have a 2024 Equinox. The CarPlay hasn't worked since I got the vehicle a year ago. The service dept at Community told me it's due to dispute between GM and Apple. Too bad! Nothing they can do. Now the check engine light is on and Community told me it could be up to a week before they can diagnose, Reached out to Chad the GM TWICE via email -- no response. Now I'm calling GM Corporate. read more

We have used Community Chevrolet for many years and will continue to make them our first stop for all our automotive needs. Our previous sales advisor had moved elsewhere, I contacted him before visiting Community Chevrolet, and he suggested we speak with sales advisor, Daniel Del Real. Daniel took excellent care of us, and we appreciated all his efforts over our purchase. A big thank you to manager Manny Diaz, who approved our counteroffer and just went out of his way to make us feel valued and appreciated. Jason Higgins in finance was also very kind and juggled the numbers enough to allow us to keep within budget. This purchase was tailored to our daughter, who is off to college and needs a car. It was Community Chevrolet that let us know about some special offers for college students, and they put her in a nice new Trax, which she loves. Shopping for a car, make sure to visit Community Chevrolet, and be confident these great people really have a heart to offer up the best deals and financing options. We remain very thankful and hope others have a similar wonderful experience! read more

As this was our third lease in an 8 month period with Community Chevrolet, I couldn't be happier with our experience working with Daniel Del Real. From our first car lease experience, we have been able to keep in contact with Daniel and informed him when we were needing to look at more vehicles, both a 2025 Equinox and Traverse. As we had had such great service and experience, we made sure to schedule our appointments with him. Daniel's dedication to making sure we got everything we wanted, from test driving to the leasing process with Finance, made the entire process stress-free and simple. I highly recommend working with Daniel Del Real to anyone who is in the need of a new vehicle. read more

Had a terrible experience at community chevrolet service. I had previously called and spoken to lady who scheduled an appointment for me. I explained all the issues the truck was having (AC not working, fog light malfunction, backup camera malfunction) and it also needed an oil change. She scheduled an appointment for me. I asked if a loaner or rental will be provided, she said "absolutely we'll provide a loaner if its available. If its not, we'll definitely get you into a rental". Pulled into service today, male service writer approached me and said he doesn't have time for my truck today. Told him I have an appointment. He said doesn't matter, they're backed up until next week. I started telling him the issues with the truck and he said I would need to re-schedule for next week. At this point I had no choice but to re-schedule. As he's rescheduling he started moving some wires under front foot area of the truck and said that my truck is modified. Its a brand new truck that only has 3,000 miles. I drove it off the dealer's lot with 5 miles on the odometer and it hasn't been driven by anyone else since then. The truck was never modified. He then proceeds to tell me that they can't provide a loaner or rental for the issues that I mentioned. He also said they will charge me a diagnostic fee. This is absolutely absurd. Brand new $80k truck having issues with only 3,000 miles on the odometer and the dealer's service writer trying to tell me they're going to charge a diagnostic fee and that the truck is supposedly modified and on top of all that, they won't provide a loaner or even a rental car. read more

I've been shopping for a new Chevrolet Bolt since late March this year. Several dealerships never responded to my request, another sold the only one in stock before my appointment, and another tried to order one for me but couldn't get it. Then I received an email about a program Community Chevrolet had that I had expressed interest in several months ago. **Update-I took a star off for apparently losing my Capital One pre-approval through their admittedly troublesome website during another inquiry about a 2025 Chevrolet Equinox EV to replace a fleet vehicle for my business that was just written off by my insurance due to theft. ***There goes that other star for not even reading my review. (To everyone else, he mentions some "frustration" of shopping for a Chevrolet Bolt which a capital one pre-qualification. I already OWN a 2023 Chevrolet Bolt I purchased new from this dealership, and I was looking into a 2025 Chevrolet Equinox to replace a vehicle stolen from my business and written off by my insurance.) read more

Oscar and Arabo made buying my car an awesome experience. Oscar was on top of everything from the start. He helped me get the car I wanted, answered every question, and even made selling my old car simple and painless. When I came in for delivery, Arabo took over and was just as helpful. He explained everything clearly, made sure I felt comfortable, and really went the extra mile. It is rare to find salespeople this professional and easy to work with. Highly recommend both of them. read more

appreciate they took care of the car problem with the used car i bought from them at no charge

SCAM ARTISTS - STAY AWAY I leased a brand new (faulty) car from Community less than a month ago, and already it has been in the shop twice, with no fixes. On day 1 of my lease I began experiencing serious issues with my car. Problems that would make the car's front camera and sensors disable. Problems with the battery and regenerative braking of my EV. In addition to a few other, less serious issues like the steering wheel smelling like burning plastic when I use the heated steering wheel, and a Bluetooth issue which the dealership claims Chevy is going to put out an update to fix. I brought my car in the first time, and the dealership said they "could not recreate the problems I described". I went and picked up my car, and what do you know, those exact same issues appeared as soon as I got my car back. I brought my car back to the dealership a second time, and again, the service team said that they could not recreate the issues. I'm not sure how they expect to recreate the problems with the car just sitting there on their lot, when they are problems with how the car runs/drives. In addition to having physical evidence (photo, video, etc) of my issues occurring, none of my loaners (both EV's), nor my previous Bolt EV that I drove for 3 years ever experienced these issues. Yet they kept appearing on my new Equinox EV. The Managment at Community routinely ignored my calls and emails. Both Manny in Sales and Mauricio in Service. The Sales team wiped their hands of the problem as soon as I signed the lease and they just kept referring me to their unhelpful Service department. At one point I was told that as an apology, to try and make it up to me having to bring my brand new (faulty) car in, the dealership would put in all weather mats into the car. I followed up a week after they said that to check in on the status of the weather mats, and was told the Managment ended up denying that promise and that they won't be giving them to me after all. I have escalated the issue to GM / Chevrolet Customer Care, and when I told them which dealership I got my car from, they groaned and told me they have had a lot of customers with problems from them. I would recommend going to ANY OTHER Chevy dealership than Community. Unless you want to be leased a brand new car with issues on Day 1 and ignored and dismissed when you try to have them fixed. read more

Well, after reading the response from Chad (the manager) I thought that maybe we can have a discussion with someone that can actually assist us with the situation. Sadley, after leaving two messages for Chad and not hearing back from him, I realized that the bad service begins at the top and Trinkle down to the rest of the staff. That's how companies go out of business!!!! read more

Amazing service department! This dealership is not the closest to me but I wanted to give them a try. I made an appointment for a simple oil change thinking it was gonna take 2-3 hours like at my local dealership in Glendale. I was immediately greeted by Carlos the service advisor. He went over my car service history and thoroughly explained pricing and everything my car needed. He never pressured me into making any decisions. The oil change only took 30 minutes! Once it was time to pay for the service, the cashier lady was warm and kind. I will be returning to this dealership for service from now on. Excellent customer service! read more