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    Audi Escondido

    4.2 (295 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

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    My 2022 Audi Q7 at its second home.  The horrible Audi Escondido.

    I have been taking my 2022 Audi Q7 here for 10 months for repair. It has been there for 2 months solid and they could not repair the car. I picked it up for a weekend out of town to avoid their travel fees. When I returned I received a call from the general manager stating I should take my car to a different dealership. Stay clear of this place. They will sit on your car and feed you a BS story's they are waiting for a TSM to come out. I don't trust this shop to tune a rake. If you have electrical problems with your car, start calling VW and Audi Corp asap. They will offer you money or repurchase if it's a certified pre owned or new purchase. Thank you for the automated answer Dhruv. But you are the one that called me and told me to take my car to another dealership because you couldn't repair it. Quality general manager. We can't fix it. Take it somewhere else. Noted.

    The free wash, included w/service, included a tire treatment.  I thought they did a good job all the way around.
    Brad W.

    I was a longtime customer of Audi San Diego, but unfortunately, they raised the prices of some of their services to the moon. Audi Escondido offered a synthetic oil change at a much better price. While there was some minor miscommunication as to when to bring the car in (scheduler told me I could bring it in Thursday afternoon & they'd provide Lyft home), that wasn't an option once I arrived, likely due to the low price point of the service. Fortunately, they were able to accommodate me while I waited, and fortunately I had the time to wait. They said the service would take about 1.5 hours, and that was roughly accurate. The dealership is clean and modern. They have a comfortable waiting area. One of the newer sales guys chatted with me for a bit, and he seemed like a good guy. They also have pretty decent snacks in the waiting area. Overall, my experience with Audi Escondido was very good. Their pricing was good (granted, it's a minor maintenance), they accommodated me, despite a minor scheduling miscommunication, and they did a complementary wash, with tire dressing, that exceeded my expectations.

    Great coffee machine
    Mary K.

    There's only 2 Audi dealerships in SD, Audi San Diego and Audi Escondido. Helping purchase a new Audi from here, this was my first time coming here and contacting this Audi dealership. This location had the exact model and color that we were interested in. After what seemed like 100 phone calls back and forth, negotiating, videos of the car and details, we drove down to take a look. Confirming this was exactly what was wanted, the purchase was made. Todd, Tim, Bianca and Guy, you were all awesome. Thank you guys for making this an easy experience.

    Rando on LinkedIn.
    April H.

    Tl;dr - I have had two terrible experiences with Audi Escondido, one back in October 2021, and again today. Especially if you are affiliated with the military I would not come here to purchase a vehicle. Back in October, I reached out to purchase an RS Q8 for myself and completed a credit application and had productive conversations with Alex throughout the approval process. Then I get this weird message from a rando on LinkedIn asking about my application to purchase an Audi. Immediately I reach out to Alex at Audi who says my app triggered fraud flags so they gave my information to this rando to try to confirm my identity, see screenshot. No heads up, or even an offer to come into the dealership to complete the purchase instead they hand off my info. I reach out to Matt Crandall the GM who tried to explain this away, but the damage was done. Shaken and concerned about identity theft, I purchase a vehicle the next day from a different dealership that treats me like family. Fast forward - husband is deployed and he wants to trade in a vehicle for an Audi EV. The exact one he wants, color and everything is at Audi Escondido...surely they can't be bad twice? He hits a port completes the financing app and Alex (again) texts him and they worked everything through to approval. With financing in place, he lets Alex know he's deployed and that serving as his power of attorney (POA), I would be making the trade, executing the agreement on his behalf and taking possession. I arrive with said notarized POA documentation and Eddie tells me that sure I can buy it, but they will KEEP the car until they are able to see my husband on zoom to confirm he is ok with the purchase. That's not how that works...he's deployed, that's no longer a possibility hence why military personnel have legally designated representatives with POA to take care of their affairs when they are...deployed. I ask for this policy - no policy; I ask for the GM - it's his day off but Eddie assures me his GM told him that. I leave and go to Audi San Diego explained my experience at Escondido and they were DUMBFOUNDED, the collective WTF face would have been hilarious if I wasn't so irritated. In order to complete a purchase with a POA, the dealership simply must submit the POA with the completed finance application to the bank. That's it. How do I know? Because I've purchased two vehicles and a house in my 18 years as my husbands POA when he's deployed - and just did it again today. Audi Escondido's loss is Audi of Mission Viejo's gain - I purchased a vehicle with the POA a day later.

    2021 Audi Q5

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    Review Highlights - Audi Escondido

    My husband and I were so impressed by Max Blomgren, who was extremely knowledgeable yet gentle in his approach.

    Mentioned in 61 reviews

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    Toyota Escondido - Check list

    Toyota Escondido

    (1.3k reviews)

    SERVICE DEPARTMENT REVIEW - This isn't meant to blast the good folks in service, more of a…read moresuggestion. Clearly someone needs to be in charge of greeting customers as they pull into the drive and wait to be assisted. Unfortunately, not one person made eye contact or even acknowledged that I was there. It's awkward just standing there feeling ignored while waiting for help. The valet guys were mostly standing around looking at their phones. A simple "Hello, someone will be right with you" would have gone a long way. Once I was finally assisted, the staff was great and very professional, so this really comes down to first impressions. Customer service starts the moment a customer arrives. Hiring a greeter -- or simply encouraging staff to acknowledge customers and SMILE -- would make a huge difference.

    TLDR: Went in for a simple oil change (with an appointment) in the morning, left 5 hours later and…read moresat in rush hour traffic. If I could leave a 0 star review I would. Went in with an a 10AM appointment for just an oil change. I specifically told them I just needed the oil as I mainly do things at another shop but needed to get in sooner. I show up at 930, didn't get approached by any service advisors till 1015. Told them I just needed an oil change and everything else I would do elsewhere. They seem to understand and gave me an estimate of about 2 to 2 1/2 hour wait (which is already crazy for an oil change). 12PM goes by, 1PM flies by and at this point I'm trying to call and text my advisor to get a status update. Nothing. Then he calls me and asks me to fill out the online form for the maintenance. I fill it out and see they want to change my air filters for both cabin and engine. I said "meh might as well while I'm here", I approve the actions via the online form, then I get another call. He informs me that the prices he gave me did not reflect any of the service hours that were required to install those parts. Fun fact if we change your air filter out yourself, it takes maybe 2 1/2 minutes and the cabin filters just the same. So I said " you know what never mind I'll just do it myself" which seemed to stun the advisor as if he had never heard that before in his life. Another hour goes by and then another hour goes by at this point I'm extremely irritated because I have my toddler with me and at this point, I've exhausted all my resources for him as I didn't realize I was gonna be at the dealership for five hours for a simple oil change. I try to find my service advisor and he's nowhere to be found. I find another service advisor and ask if he can look the status up for my vehicle. He acted as if I was trying to have him part the seas. I finally see my truck come around the corner and they park it. I ask who do I pay to get out of here? They direct me inside to the parts desk. So I go to the parts desk and ask, can I pay for my vehicle? The parked desk, then pointed me back outside. Then I find my service advisor and ask him if I could pay so I can get out as I have been there almost 5 hours. He says he's waiting for someone else to finish the paperwork and finalize it so that I could be charged. At this point, I'm livid. I see my truck I wanna get out. I had been there all day. I made a morning appointment because I had things to do that day. It was just an oil change. I've never had an oil change take five hours. I don't know what games this dealership plays, but I'm not about it and I will never go back. No one seems to know what's going on. No one can give you a full answer and if you ask questions, they just play the runaround game with you and send you anywhere else but the correct person you need to see. My wife had an appointment the same day at 2:30 so I called her and had her cancel as I didn't want her to be here till 12AM getting her oil changed as well. This is by far the worst dealership experience I've ever had. I could tell I wasn't the only one there that was upset by this as I was walking around the waiting area and everyone else seem to be irritated and on the phone talking with people about how long they had been waiting there for simple routine maintenance. We were actually in the market to buy a new Toyota as well, but after this experience throughout the entire dealership, I will never come back, and I will recommend that nobody goes to this dealership for any type of service. I wish there was another word stronger than atrocious to describe this dealership.

    Escondido Auto Super Center

    Escondido Auto Super Center

    (322 reviews)

    Best Car Buying Experience I've Ever Had - Hands Down!…read more I can honestly say this was the best car-buying experience I've ever had. Escondido Auto went completely above and beyond from the moment I walked in. Cisco was the sales professional who helped me, and he was incredible. No pressure, no gimmicks, no wasted time -- just straightforward, honest service. He made buying my Tesla unbelievably easy. The entire process took about 45 minutes, and I was driving off feeling confident and excited. They truly had the best prices around, and everything was transparent and smooth. Cisco answered every question, explained everything clearly, and made sure the whole transaction was stress-free. You don't find service like this very often. If you're looking for a dealership that values your time and treats you right, Escondido Auto is the place to go -- ask for Cisco! I'm already planning to come back for a truck in the near future. That's how good the experience was. Highly, highly recommend!

    My family (my dad pictured) recently bought a 2019 Toyota Sienna from Escondido Auto Super Center…read moreand we couldn't be more pleased with our experience. Cisco in sales was honest and straightforward, while also being extremely warm & friendly. When our personal mechanic found a few things wrong with the van, Bernie & the workers in the service center made it priority to fix them all (& kept up communication with us along the way). We could tell that the people at EASC weren't concerned only with making a sale, but with making sure we felt satisfied and secure with our purchase. We'd recommend them to anyone looking to purchase a used car, and will be our first stop in the future.

    Acura Of Escondido - Samantha, my new gal is locked and loaded.

    Acura Of Escondido

    (453 reviews)

    Had such a great experience! I worked with Zhou who was very…read morestraight forward, attentive, and genuine. The process was quick from getting a trade in value to signing the deal and leaving in a new vehicle. The rest of the staff were kind and were not pushy at all. I would highly recommend checking out Acura of Escondido and working with Zhou to find your dream car.

    The first time I came here was in January after being referred by Mossy Honda because this is an…read moreofficial Acura dealership, and I am genuinely glad they sent me. The staff here are all respectful and considerate I came in for warranty work on my Integra, and everything was fully covered. The Acura lounge is beautiful, peaceful, and truly feels luxurious. I was able to get a significant amount of work done while I waited, which turned what could have been a stressful situation into a productive and comfortable experience. Vehicle maintenance can often feel overwhelming, but I felt completely taken care of from start to finish. Jose is the best service advisor I have ever worked with. During an all day service appointment, he arranged an Uber for me so I could grab breakfast after I realized I had not eaten. On another occasion, when I had a broken left foot and my manual vehicle was going to be in service for several days, he ensured that I had a loaner vehicle so I could continue managing my daily responsibilities. His attentiveness and professionalism made a meaningful difference, and I truly felt supported by Acura throughout the entire process. They also offer competitive pricing for non maintenance related work, which makes it possible to pursue desired upgrades while still receiving high quality, reliable service.

    Quality Chevrolet - Anthony was a amazing person to work with he was very quick to get us out the door with a vehicle same day! Very appreciative

    Quality Chevrolet

    (658 reviews)

    We just purchased our 5th vehicle from Quality Chevrolet, and after more than 10 years of doing…read morebusiness with them, we can honestly say they continue to exceed our expectations every time! (And no, we don't actually have five cars sitting in our driveway... lol!) For our new 2026 Chevy Colorado, we had the pleasure of working with Yadhira Sejas, who also helped us last year when we purchased our 2025 Chevy Blazer EV. Yadhira went above and beyond for us during that purchase, and her outstanding customer service made it an easy decision to work with her again this year. She is knowledgeable, professional, attentive, and truly cares about making sure her customers have the best possible experience. It's rare to find someone so dedicated and passionate about helping people find the right vehicle. If you're in the market for a new vehicle, I highly recommend Quality Chevrolet--and make sure you ask for Yadhira Sejas. You'll be glad you did! Tell her Bryan McCarthy sent you!

    I had an excellent experience during my recent visit to the Chevrolet showroom. From the moment I…read morewalked in, the atmosphere felt welcoming and well‑organized, setting a positive tone for the entire visit. I was assisted by Imran Shahid, the Product Specialist, whose support was truly exceptional. He demonstrated an impressive level of knowledge about the vehicles and took the time to walk me through every feature, option, and detail with remarkable clarity. His patience and willingness to answer all my questions made the decision‑making process both comfortable and enjoyable. The showroom itself was spotless and thoughtfully arranged, reflecting the dealership's commitment to quality and professionalism. Every staff member I interacted with carried the same high standard of courtesy and expertise, which further elevated the experience. Overall, this visit not only exceeded my expectations but also significantly strengthened my confidence in choosing Chevrolet. It's reassuring to see such dedication to customer care, and it left me with a lasting positive impression.

    Quantum Auto Sales - Dodge Challenger

    Quantum Auto Sales

    (64 reviews)

    I referred one of my friend to buy a car from this dealership. She bought a good car with…read moreaffordable price. Although She had a bad credit , she could buy a car. She said that when she got there, everyone (Adel, Eddie, Horardo, Richard & Esidro)was welcoming her with smiley face and offering her a help. Adel kindly approaches her and asked to help her. He went above and beyond to work with her bad credit to have her buy a car. She was so grateful to Adel for his kindness, trustfulness and honesty. Thank you Adel for helping my friend to buy a car, and for making me look good in front of her, otherwise she will be nagging in my face . You , guys never disappoint me. I highly recommend this dealership to everyone. Thank you all

    PLEASE DO NOT BUY A VEHICLE HERE. When I first purchased the vehicle I pointed out a couple issues…read morethe mechanic mentioned it was "normal" well it's not 3 months in I have to have an engine tear down with possible diagnosis of : ON COLD START UP . INTERNAL ENGINE NOISE HEARD. POSSIBLE FAILED TIMING CHAIN TENSIONER OR BROKEN CHAIN GUIDE CAUSING CHAIN SLACK. RECOMMEND TEAR DOWN FOR INSPECTION" just the tear down is 2300$ I put 4500$ down to get this vehicle. contacted the salesman and of course have not heard back and doubt they will. The lack of empathy knowing families need a car and to sell a s***** car is so disappointing, I'll definitely let every single person how s***** of a place this is!

    CarMax

    CarMax

    (458 reviews)

    First and foremost, I wasn't looking for a car myself. I came to CarMax to assist a friend and…read morebrowse cars with her at this location. Even though we didn't stay long, the lady at the front desk was helpful and eager to assist us. She reminded us that all new and used cars are mixed together. My friend and I like how convenient it is to come to a CarMax dealership and have plenty of options to look at--and to NOT be approached or pestered by annoying salespeople! We left earlier than expected since my friend disliked most of the "cars' makes." She was really hoping there was going to be other affordable certified used BMW's. We left earlier than expected since my friend disliked most of the car makes. She was really hoping there would be more affordable certified used BMWs.

    I had a bit of a "tale of two experiences" at this location. I recently purchased a 2019 Lexus RX…read more350, and initially, I was ready to give a 5-star review. The sales process was incredibly smooth--no pressure, the paperwork was efficient, and the staff at the Dan Way location were professional and welcoming. However, the "after-care" has been a different story. Shortly after the purchase, a mechanical issue arose that was clearly covered under the 30-day limited warranty. While I expected a quick fix, the service department has made it incredibly difficult to actually get the car in. When there the team could not diagnose the issue and asked to have me return if the issue persists. However; The Challenges: * Scheduling: Trying to get an appointment was a headache. I was told they were "extremely busy" and couldn't see the car for over a week, despite it being a warranty issue on a car they just sold me. * Resolution: While the issue is technically "covered," the hurdle of getting it diagnosed and repaired has turned an "easy" buying experience into a stressful ownership experience. I love the Lexus, but the service side of this CarMax needs a major overhaul in terms of accessibility and customer support. If you buy here, just be prepared for a potential fight if anything goes wrong during your warranty period

    Audi Escondido - car_dealers - Updated June 2026

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