It would be the worst car dealer I've ever had. Been looking for a new Corolla 2016 with their 0% interest from begining of October. I look around price from other dealers like Escondido, Mission Bay, etc. and Kearny Mesa so far gave me good price but not really much the color and service I like. So I gave a chance to contact Poway. First one I contact is Chris Mitchell. He gave me the price of about $17300. We have a call and I ask for lower price. He said if he could beat with Kearny Mesa, will I go to get a car. I said yes. Then he ask me will I pay cash or finance. I said no matter, I want to know oit of door price after all the fees, but still more likely finance. Then I ask if the price is different when I finance? He said it doesn't matter, no different. So I said great, i will more likely to do finance with 72 months of 0% interest as they have in their promotion. He said he will discuss with manager and guve me a final price to see if they can beat the price for me. Waiting for 2 days with no response from him. I called again and met Tom- which he said he is a sale manager there. He looked again our conversation with Chris and said he can give me the out-of-door car of $16829. I said ok, I will discuss with family to see if we could come and get a car. It's was yesterday- Sunday. Today is Monday- Halloween. My family and I got off work early to go and get a car since we thought we already done all the price dealing and we dont want to deal anymore. When we got there, neither Chris nor Tom there. They sent us a girl named Valerie. She print out the email I talked with Tom with the out of door price Tom wrote on it. She gave me the paper to fill in for application form and said she will have to get a car out while I fill in. We ask her the price again to make sure but we still thought it is the final price. She said we can talk about that later after she get the car out. When she back, she got my car insurance, the paper and go directly to the room as she said her it is her manager. We waiting outside and wait for awhile a have no idea what they are doing. After themat she went out and said I was not qualified for 0% as my credit is not good and said I have to paid 5.09%. Then I said I have my aunt co-sign. She asked my aunt sign the paper and ran inside again. We not even had time to talk much to her about the price or anything else. Then she came out and she we got approved, the price is $18329, which is $2000 different than what Tom told me. They said because I finance so they cannot give me $1500 rebate. I never ask for rebate and they never mention it in email they sent me. I told them I don't want any surprised and just want final price right at the beginning. Then she said if I do 0% Apr, my aunt had to be a owner of a car and a loan, not me. Wth? If like that why do I need a co-signer? After a while cannot talk to her, I asked to talk with manager. She brought me to the room. There is an old man not American or Asian. He telling the same things and we said the same thing that we already got the final price confirm in email. Then he said we are totally wrong. And nothing wrong to them. And they not have any mistake. I said we want to ask for price and they ran credit before we buy. It was not acceptable to do that. His voice this time very loud and he even stand out of his place to argue with us. He said he has to leave at 6pm with his kids for Halloween but still have to be here to deal. Damn it, if you dont need customer, then just go. We don't a bad and rude manager to be there and talk with us like that. So terrible attitude. He not even want to talk with us. He keep telling us that we are wrong. That there is no misleading information. That they always tell the lower price with rebate so customers come in to their dealer. That they had the best price ever that why we came to them. Wth, you just wasting our time. I would rather pay a higher price with good customer service than get a car with an unhappy face. Kearny Mesa gave me price lower than here, but one of the time I don't like what their process so I walk away. He said he is a junior manager. I don't care if he is a manager. Even you are director but have a rude attitude to talk with customers you are still no qualified for your position. Number 1 rule in sale is never said customers are wrong. The whole night made me feel like everyone of them just want to get home early for Halloween.(We got there at 6:15pm and we left at 7:30pm, and we know they closed at 8:30pm but they all ready close when we out and everything they did were very rushing to us). I never feel like I hate this place so bad. It is even worse than Kearny Mesa. I never wrote any complain on Yelp about any business but this dealer will be my first one ever. And I will have to tell my family, friends and all my customers in my business not to go with them unless they have improvement or have any acceptable responsibility to this situation we had today. read more

Let me start of by saying that I am not one to take the time to write reviews. If i could rate the higher then 5 stars I would. I was looking for a new car a few months ago and found myself in Poway looking at dealerships based off word of mouth "reviews" from family, friends, coworkers and Toyota of Poway was mentioned quite a bit so i figured why not check them out. I went on yelp and saw the reviews posted and thought how can people i know refer me to this place while people on yelp were saying otherwise. OK, so enough about how i wound up here let me get on with this review. I drive onto the lot and much to my surprise there isn't a bunch of salesmen running to greet me as soon as the car is in park. I'm allowed to browse the lot for a good 10 minutes before I'm approached by Christian (oh boy here comes the speech) much to my surprise i get "hello my name is Christian let me know if you need any help" he backs off and lets me continue browsing. I think to myself how odd this is for a dealership. anyhow I have my mind made up and want to look at a Rav4 and wind up walking in to the showroom to see about a test drive. I'm approached by Bernard and asked if I have been helped, I say not really and he says "let me get someone to help you out" I damn near dreaded hearing those words thinking i was going to get mobbed by all the available salesmen,I say is Christian available? he pages Christian and next thing i know I'm off on a test drive. (by the way I rally liked the car and everything about it) We're back to dealership and we all know what comes next. the pressure to buy and the credit check followed by tons of paperwork right....NOT here! This is where and why they EARNED the 5 star review. I knew my credit was uhh...BAD, I told Christian all about and he said "no worries I know someone who can help you out, I'll be right back" I start thinking this is when the crap is gonna hit the fan. Christian leaves and comes back with JR. and he gives me the well you know... (I start thinking this cant be good) "I deal with this stuff all the time and lets see where you're at credit wise and we'll explore our options". I relentlessly fill out the credit application and dreaded the (there is no way anyone will finance you speech unless you do this...) JR. stepped away and went into his office and I thought this cant be good cause he was gone a while. He then called me in his office and said this what i can offer you in terms of payments are you interested? I looked at the numbers and was quite shocked. I knew i had "not so great credit" and was expecting far worse then what he showed me. needless to say I agreed to the terms and walked how feeling good about myself. I've been in the Rav4 for just under 3 months now and I'm EXTREMELY HAPPY!!! So now onto the reason of why I spent some time to write this review. I woke up this morning to go to work and notice a light on the dashboard. I noticed the TPMS light was on and for those that don't know TPMS is Tire Pressure Management System. I filled the tire up with air at the gas station by my house, working in Rancho Bernardo I figured now is the time to see what their service department is about. I pulled in to the Service Drive and was greeted by Jeff, I got the "Good Morning how may I help you, what seems to be giving you trouble spiel" I explained what happened and he said he'd get right on it. he took the mileage some basic info from me and wrote up the service order. he told me it shouldn't take long but we all know what that means. much to my surprise I was and out in less then 60 minutes with a patched tire and still to work on time. THANK YOU Jeff. Would I recommend Toyota of Poway to anyone? DAMN RIGHT I WOULD! read more

I have been there a few times to get minor service (oil change) with a coupon. The cost is quite cheap compared to normal price. I could use other store with the coupon but my car is made by Toyota so I wanted Toyota qualified mechanic to fix my car. One day, when I visited store for chaining oil, as others experienced, it took almost 2 hours with an appointment. They say that's a system. What could I say? After changing oil, one guy came to me and explained about my car. There were a few problems. I asked him to tell me only about serious problems that need to be fixed right away. He told two problems and the cost was about $1000. I came here to change oil with $10 coupon but had to pay $1000 more to fix the car. I didn't let them do it. Then I have had no problem with my car so far (1.5 years since then). I recently visited the store again to change oil with a groupon coupon. It costs $30 for 3 oil changes. I recalled the previous visit but this time I chose a different guy. I waited about 2 hours. But it was not problem because I planned to buy a new car from Toyota so I did testing drive. When my car was ready, the guy explained about diagnosis results of my car. He told the car had a few problem but there was overheating issue so it needed to be checked to find a part that caused overheating. I asked very carefully again because I had never found overheating issue in my car until I visited the store. But he told that it happened when a guy drove my car to the service station. How could I believe that? He drove less than 200 feet and overheating issue happened in my car. I kept asking him if it was very serious. He answered that if I don't believe, I could ask for diagnosis. It costs $100. I met a supervisor in the service department. He said the same thing. I finally decided not to get diagnosis there because I couldn't believe those guys. It was a good decision. My car status was exactly same as before. Since then I haven't had any problem with the overheating issue. By the way, I found one thing. I normally set AC temperature quite high(about 70). When I drove my car, it was set to cold(lowest temp). You should know that if AC temp was set to lowest and the car was still status, then engine temperature increases temporarily because AC system emits a lot of heat. I didn't test my car but it might go higher than normal momentarily. They should have known it. I don't think they did it to cause overheating on purpose but I can't tell whether it was true or not. Anyway I have not had any problem since then. Normally my wife used to visit service center to get minor service. If she were there instead of myself, I would tell her to get diagnosis. Then she would spend about $1000 for diagnosis and changing suspicious parts (even though the parts were fair status). I don't want to say or believe that this happens always. Maybe they are correct and I should get service for preventive purpose. However, my question was if the problem were serious or not. I also understand that there is no such a free lunch but $1000 each visit was too much. In fact, before I met the guy in the service department, I had a good mood with a car-sales person. I mean that if it didn't happen, I might have a new car from that company for now. By the way, it was the first visit of 3 oil changes. What should I do? (In the previous post, I said I will not go this place any more but I did, so in the future I may go here again because of remained coupons. I hope I get better service then.) read more

I would give this place 0 stars if I could. We had Art Valera as our service advisor which was very unfortunate because he must have been the WORST service advisor there. I went in for an inspection on my car and was told by Art that the inspection itself was free of charge. Art went ahead to give me forms to sign, and said not to worry about the dollar amount of which that I was signing for... and made it clear that I would not be paying a dime unless I took their service. He went ahead and took my car for inspection, and less than 30 minutes later, he came back saying that the repairs on my car would cost me a ridiculous $600!! Are you freaking kidding me?!?!? Then, when I said I needed time to think about the repair, he pressured me into doing it right then and there by saying "What if your car breaks right now!?! You can't take it back out on the road?!?!?" even though this was a very minor issue that I have been driving on for months with no problems. A ridiculous, typical sleazy salesperson tactic. When I reiterated that I needed more time to think about the repair, he said "Fine but I am going to charge you the $90 for the inspection today." Appalled, I said "Didn't you say it was free before?!?" He said "Yes the inspection is free as the $90 will go towards your repair." That's funny. Because not once did I ever mention that I was going to do the repair right then and there, I simply asked for an inspection which I was told it would be free. After Art said that I would have to pay the $90 for the lousy, quick inspection no matter what, I reluctantly paid and said that we were loyal Toyota customers for many years. That's when Art turned around and said, "Doesn't seem like you are very loyal when all you have done over the past 15 years are routine oil changes on all your Toyota's" ARE YOU KIDDING ME ART?!?!? What kind of service advisor would make such a rude and offensive remark... truly unprofessional. He went on to say "Well I'm not going to give you a free inspection so that you can shop our prices and take your car elsewhere." ...And that sparked an idea for me! The next day, I took Art's advice and went elsewhere, to which I found the car repair could only be done for $300, HALF of the price that Art and Poway Toyota quoted me for. My car is now fixed and in excellent shape from another auto repair shop. So thank you Art for being a rude, ill-mannered, and downright unprofessional service advisor. I don't why Toyota would employ people like this. My whole extended family and friends drive Toyota's, and I will be telling them all about the horror stories of Poway Toyota, to make sure that they will stay away from this place and not subject themselves to sleazy salespeople that overprice all their services hoping that some innocent person would fall victim to their tactics. Needless to say, Toyota has just lost the business of myself, my family, and my friends. To everyone reading this, please do yourself a favor and never go here. read more

I wish they could split the reviews of this dealer into 3 categories: service (which seems to be very poorly reviewed), new car sales (a bit better) and used car sales (my experience). The large number of negative reviews for the service dept. doesn't seem to fairly reflect the pleasant sales experience I had. I knew up front the model of used car I was looking for. Toyota of Poway had one in stock that was in particularly good shape, so I made the ~30 minute drive from La Jolla, confident that the trip would be productive. As an aside, I would say that any review of a dealership based on phone or internet contact is worthless. Anyone who is serious about buying a car needs to pound the pavement and press the flesh. When I came on the lot, I was met by Mayer Latifi, a very friendly and sharply-dressed Iranian gentleman. I immediately did a walk-around on the car and checked everything out, and found a few things that would need to be fixed. Mayer assured me that they would be fixed to my satisfaction. We drove the car (which was in fantastic condition) and headed back inside to work out the price. Negotiation went very quickly; both I and they showed flexibility. I had my own financing, which made things slightly more complicated since I couldn't drive away in the car until the deal had been funded, but the finance department (Suzy and Susan) was very efficient and did a great job getting all the paperwork ironed out. I think it was only about 2 hours from the moment I walked on the lot until I had completed the paperwork in finance (and believe me, as a former car salesman myself, that is quite fast). A few days later I picked up the car, and just as Mayer had promised, all the repairs that I had stipulated during negotiation had been taken care of in a clearly professional and conscientious way. I can't personally vouch for the service department or new car sales since I don't have any personal experience with them, but I am very satisfied with my used car purchasing experience and would recommend them to a friend or family member. One final note: this dealership is a little "out of the way", meaning that it's not right off the freeway and you'll have to drive a ways through town to get to it. The upside to this is that it's quite close to a winding mountain road where if you take a test drive, you can really see how the car handles through curves at relatively high speeds. read more

Worst customer service ever . From the finance department . Sales person Ricardo or Ricky he was great very knowledgeable and helpful. But when it came down to the finance department They dropped the ball . I came on the 10 th to purchase a vehicle we had seen Craigslist Ricky helped us and we drove the van 2016 sienna . We have other vehicles we are paying for already but we needed a third we were pre approve for 9.9 interest and 450. As our payment 6000.00 cash deposit but they were still checking for better deals . we left without the vehicle but for us seemed to be a done deal . Well 2 days go bye and no call or email . I called on 3 rd day and they wanted a trade I said no Ivan said let me work a little more and I'll call you in 30 min i wait and no call . I call next day and again have to explain everything to another person Susan or Patricia and she said let me take a closer look at what is going on and i will call you back , again no call nothing . Finally I head out there and waiting for 30 min for someone to show up to talk to me and find out the van was already sold . I was upset some receptionist asks me if she can help and I explain again the whole ordeal and told her I was upset and all I wanted was my money back . She talks to Patricia I think and she ask for the bank card I had used to debit the money I did not have it with me and she says well you have to come back with the card . I almost lost it . I told her nope you will either put the money back to the bank card or give me a check I am not driving 35 min again for you to give me my money back . I finally talk to Patricia and told her I did not have my card but I had the card pic and gave her the info. I never han apology from any of them or anything this is the worst dealer I have been at . They should appreciate their customers specially in this hard times people are not too comfortable buying expensive things now and days and this how they treat them . What a shame . Go somewhere else where they will take care of the customer and treat you with appreciation. Worst customer service ever. Well the manager can say what ever he wants but truth be told I never received an apology or even a meeting with the manager or supervisor. If like he says they tried I would have at least received a call back the first time around or even the 2nd time . I still say that actions say more than words , and your staff dropped the ball . read more

Hello fellow Yelp members, It's ChokeDog Bi#@?!!!!!!!!! Today I like to reffer to Mr. Jon N and his review of Toyota and his Very bad experience.... I learned long time ago that there are always two sides to a story.. I was thinking of calling the sales person Mr. Jon N. was referring to and ask what happen and ask him if he is familiar with Yelp.com As I said before I worked in the car business, for several years in fact. Here in San Diego and as everyone knows car salesmen jump around.... In this case I have no need to car and ask the sales person (Mr. Garcia) what was his side of the story was. Because it turns out an old friend of mine happens to work at Toyota. I wont say who my friend is or what department he works in. But lets say this, as and outstanding citizen, which is what my friend happen to be. His word is as good as Gold. I here this young man Mr.Garcia is new to the car business. And he him self was a previous business owner for several years some where in northern California and chose to move his family here because he got wind of how good the Poway school district was. In reference to the incident my friend was very well aware of that particular incident as word gets around quickly, and Mr. Garcia was as respectful as could be accepted as was Mr Bartolo. And in deed, Mr Garcia was doing only what his manager instructed. But what Mr Jon N. does not mention. Is how once Mr. Garcia came out to give him the cash price. It was not a new price. It was just that the TOTAL out the door price with and anti-theft system which was on this car. I was also told me that Mr. Jon N. started to yell at Mr.Garcia and quit frankly started being belligerent towards him and that is was when Mr Bartolo intervened and then asked Mr. Jon N. to leave the premises. And in fact Mr. Bartolo expresses that he no longer wanted to do business with him because of that. As for Mr.Garcia I understand that he is not a pushy or rude. In fact he is a very honest and truthful gentlemen and sells his fare share of car because of his character. MESSAGE TO: Mr. Jon N. The next time you want to slam someone do your self a favor and tell the truth. It's small world in the car business you never now. Consider me the TRUTH POLICE. (Apu says: thank you for coming.) read more

CAUTION!!!! BEWARE!!!! SALESMANSHIP IN QUESTION!!! My experience with this dealership was not good to say the least. Extremely unprofessional. I called in to one of their ads regarding a truck, this add was posted on Craig List and had no mention that it was a Toyota dealership. I spoke to a man name Kevin with an accent, he assure me the truck was for sale and that he worked at Toyota of Poway. I made an appointment the day before to come and buy the truck the next morning, a lady called me the following morning to verify our appointment to which I said yes, "we are coming in at noon". My girlfriend took the day off from work which cost her a few $$$$$$$ hundred dollars to go buy the truck because it was such a good deal, almost too good to be true. Well, it was not true. One hour before our appointment as I was on my way to the dealer I got a call from a lady at the dealership and was told that the truck had just been sold!! What a coincidence!! I called Kevin who pleaded with me to come in and he would find me another truck, of course, I saw that one coming. Was this real or is this a normal practice to lure customers in promising something and then going back on their promise at the last minute, I really don't know but the whole thing sounds pretty shady to me. If you look at the other reviews you will find another one very similar to mine, coincidence, I DON'T THINK SO!!!. It seems to me this dealership integrity is in question in a BIG!!! way. If this is the way they conduct their business at the start, I can just imagine what comes later. THERE ARE PLENTY OF TOYOTA DEALERS OUT THERE, SKIP THIS ONE!!!!! I plan to sue for the money my girlfriend lost due to the fact that she took off from work to buy this truck since it was going in her name. These people have complete disregard for the impact to others with their shady practices. This is just my opinion as it would be difficult to prove intent, but I do assure you that two people with the same complain is no coincidence. read more

I had a coupon for a brake job for my Tundra, which I've had a brake job before at Toyota of Poway, and the service writer didn't know who gave me the appointment so he wrote it up. Told me the coupon was good and I dropped the truck off. They called me about an hour latter and told me that my coupon offers only a very cheap type of brake and they don't make them for the Tundra. Shouldn't the service writer know this? The last time I had a complete brake job it cost me about $200 and today I received an email from Toyota of Poway and a complete brake job for my Tundra is advertised at $209.95. When they called me they told me it would be $240 for the front and $269 for the read. I told them I just wanted the fronts done at this time and never asked about the rears. I felt they were taking advantage of me by advertising a low ball price and then telling me they don't make brakes for my truck. I told them I would come pick up the truck and don't do anything. When I got to the dealer the person who wrote me up told me they know that the brakes are cheap, squeak and they always come back for repair and I don't know why we advertise then. When my truck was done they told me the bill was $29.95. I know I signed for this but I was not told there would be a charge to not do the brake job..Toyota of Poway has been the only dealer where I get all my work done. Now that you have a new building, it seems you are wanting your customers to pay for it up front. They are convincing me to take my business to after market shops. **************************************************************************** After talking with the Service Operations Director, Dan, he has assured me that they are looking into the problem and has offered me several alternatives to correcting the problem. We will both work together to make this into a positive situation and move forward. Dan has reached out and gave me the confidence that this problem will be corrected and we will continue to do our service there.. read more

In today's economy, it's getting so difficult to find a company that truly exemplifies outstanding customer service. This week, my daughter and I personally experienced PHENOMENAL CUSTOMER SERVICE at Toyota of Poway. Tuesday, May 26th, 2015 was my daughter's Sweet 16th Birthday. She was so excited to take her DMV Drive Test that morning. As she anxiously awaited her turn, the DMV official told her that she would be unable to test due to a "mechanical failure." The left tail light was out and she would have to reschedule for another day. Needless to say, she was devastated. I knew for sure this was going to be an epic "mom fail." After a few seconds, I realized that Toyota of Poway was literally just around the corner. When we pulled up, we were instantly greeted by Trevor Sodia and he could tell she was so distraught. He promised her they could get it done quickly. THEY DELIVERED!!!!! The tail light was repaired in less than 10 minutes, the bill paid and the car brought around to her almost immediately. We were offered bottled water and encouraged to have a great day by the nicest greeter as we left. We drove immediately back to DMV and asked for another opportunity for her. The stars must have been aligned because they took her right back in line. I hope you can see the true joy in my daughter's eyes and realize this moment would have been impossible without the incredible teamwork, empathy and encouragement of the staff at Toyota of Poway. I can't thank you enough for helping make her dream come true. Trevor Sodia helped her regain her composure. He was professional, calm and extremely supportive of my daughter. I can't say enough positive things about our experience. I would've paid a million dollars (if I had it) to anyone to help us. Little did I know that the professionals were conveniently located just around the corner. From the bottom of our hearts, THANK YOU!!!! Sincerely, Darby & Julie read more

I called in and spoke to a manager because I was very frustrated at other dealerships. When I arrived to Poway I was introduced to Fernando Rivera who was the teddy bear of the dealership as the manager said? I thought to myself the teddy bear?! As I started working with Fernando on my car needs he showed me both the Corolla and Camry!! He took his time going over the differences between both and all the different trim levels, he let me drive both cars! No frustration shown up to this point. Then we went inside and went over numbers on both lease and financing and I had so many questions as to what was my best deal I could receive, Fernando was more than excellent!! Answered all my questions while laughing and showing great customer service! No sales pressure shown at any point, we felt like we were family rather than some simple customers!! My parents have bought many cars from different dealerships with huge markups and not have been treated as amazing as Fernando treated us!! We got the best discount and a low payment and Fernando treated up like he just sold us a 200k car on a 20k Corolla! We have found our go to guy whenever we want a new Toyota! Fernando has earned our business for life! As we were leaving my dad mentioned to Fernando that he has a friend that is a manager at a Mercedes if he ever needed a reference and Fernando so humbly said this is his Family and he loves it here. Amazing how someone my age is so professional and better than most people who have been in sales for years! Thank you Fernando for your amazing work! You are a true asset to this business! I hope the owner sees this because Fernando treats his customers with lots of care and a lot of love! Come see Fernando for a great car buying experience read more

I'll be honest. I am usually wary of going to dealerships. I feel they just sell, have ridiculous pricing, and never care about the customer. But, I get it, too. A lot of people and corporations are struggling financially, and so everyone's pressured to make a sale. I was pleased that I had a complete customer-serviced experience this time, and this review is specifically for my service advisor, J.D. Loving. I went in last Thursday with a coupon for a free oil change. My household had purchased the three-months up-front oil service twice before, and we got a survey, and the reward was a free oil change. Nice. I ran out of my turns, and I needed to change my oil. Coupon expired on Halloween 2015, so I decided to get it done. I went in with an appointment, and the first thing I noticed was J.D.'s ability to make eye contact with me. He also shook my hand firmly. Already these are the bare essentials of good business dealings probably since the beginning of time. He was soft-spoken, caring, and also delighted to take care of my transaction. I honestly felt a little guilt. I was going in for a FREE service. How many people want to deal with that? It was their own coupon, but hey it was what it was. Kinda awkward but totally legit. I hope you get what I mean. However, J.D. took care of it with a smile, offered me a free car wash, and he gave me a time-estimate that was spot on. I stayed in the customer lounge and got some job applications done. He personally came to find me, and didn't use the loudspeaker to call me. I also appreciated that a lot. All in all, he is one of the best service advisors I've worked with, and I would not hesitate to return after this. Thanks for caring! read more

Exceptional Service at Toyota of Poway - A 5-Star Experience! From the moment I stepped into Toyota of Poway, I was greeted with professionalism and warmth that immediately made me feel valued. The standout of my visit, however, was the exceptional service provided by Art Valera. As a service advisor, Art demonstrated unparalleled dedication to ensuring my needs were met comprehensively and respectfully. Art's knowledge about the services and his ability to explain them in a clear and concise manner was impressive. He listened attentively to my concerns, answered all my questions with patience, and offered solutions that were tailored to my specific situation. His friendly demeanor and genuine care for customers shone through, making the entire service experience seamless and stress-free. What truly sets Art apart is his commitment to excellence. He went above and beyond to ensure that my vehicle received the best possible care, keeping me informed every step of the way. The transparency and honesty displayed by Art were refreshing, giving me complete confidence in the services provided. I left Toyota of Poway feeling thoroughly satisfied with the level of service received. Art Valera's outstanding customer service has not only earned my trust but has also guaranteed my return for future service needs. It's clear that Toyota of Poway values customer satisfaction, and with employees like Art, they are setting a high standard for excellence in the automotive service industry. I highly recommend Toyota of Poway to anyone in need of vehicle services. Make sure to ask for Art Valera; his expertise and attentive care will ensure you have a 5-star experience, just like I did! read more

I have been a Ford, Chevy, Dodge owner since I started driving 25 years ago. Never would I think that I would be driving a Toyota. But after some major disappointments with my Chevy Silverado, I thought that I would see what else was out there that could give me the reliability I was looking for. So I shot Toyota Of Poway an email requesting info on a specific truck I found online and an explanation of my situation. Specially stating what another dealer had given me as a trade in value, which was a very generous offer. Valeri emailed me back in just matter of minutes, introducing herself and telling she could make it happen and to bring that offer in. I arrived at the dealer and the truck I was look at was parked right out front and waiting for me to take a test drive. Valeri was very careful about the "social distancing", she answered all my questions, and I had a lot of dumb ones, never owning or even driving a Tundra before. She was extremely knowledgeable and had an explanation for everything and made me feel comfortable with no pressure. I could go on all day about how positive this experience was, but it was no big deal. So I am now a proud owner on a 2018 Tundra with all the extras that I wanted at a great price!! . So to Valeri, boss man Ivan in the corner, to Toby in Finance, all 3 of you contributed to this great experience, and helped make this stressful experience of buying a new truck super easy. So if your looking for a new-used Toyota... give Valeri a call!! read more

I bought a used car from here. My sale rep was named Miguel. He was a nice guy and not pushy at all. I purchases a 03 expedition that I thought was in good shape but without a warranty due to milage . When I was talking to the used car sales manager named Bill Clark he said that the vehical went through a complete check out and was in good condition. He told me he would not sell something unless he would back it up. Normally the first thing that comes to your mind is, He is just saying that. Well I was driving the vehicle 4 days after buying it and it started cutting out while driving. In my mind I thought, I bought a car with problems. I stopped by my mechanic and he looked at it and read the codes. Told me it was in the secondary fuel area which could be 3 or 4 things that are expensive to fix. So I went to toyota and talked to Bill Clark. He immediately took the vehicle in back and had his mechanic check it. They came up with the same codes but could not pinpoint the problem so he sent it to the ford dealer to have it looked at. In the mean time he gave me a free rental. After the car was at ford for days they finally found the problem and replace the fuel relay and the whole fuse box. When I went to pick up the vehicle Chein, my service advisor ( who kept me up to date on the problem daily) told me to see the cashier. When I signed I was told everything was at no charge. That is what I call service and standing behind what you sell and say. Thank you to Bill Clark read more