I had the best car buying experience ever here. Again, I was trying to narrow my car wish list between a used Acura TL, Nissan Maxima, or a brand new Altima. Fort Worth Audi listed a black Acura TL the year I wanted, and under the mileage I wanted. The sticker price wasn't bad either, though totally negotiable. The other Acura TLs that were comparably listed were the invisible ones at Vandergriff Acura, or all the way out in Dallas/Mesquite (and they were silver and red). I did not find Don Davis Nissan in Arlington helpful so before we trekked all the way out to Trophy Nissan in Dallas, I wanted to check out the Acura TL these guys had. I've been looking at that car for a couple weeks now and gave them a call just to make sure it was still available. Johnnie B answered the phone and assured me it was there. I told him I was on my way! My poor little Altima limped into the Audi dealership. Johnnie B already pulled the car out of inventory and was ready for me to go. I really appreciated that he let me take it for a fairly long test drive, longer than any other dealership has allowed (and I've been looking for about 3 years now). I took it all the way from University, White Settlement, around Ridgmar Mall, and then took it on the highway back to the dealership. It was so lithe and strong, I knew that I really wanted that car. There were some cosmetic dings and stains on the leather, and he knocked down the price about five hundred dollars and then offered to rye-dye the leather for me for free. They appraised my terminally ill Altima for a couple hundred less than Carmax did, but quickly matched it when I showed them the appraisal. They also were able to get me better financing than my credit union offered. A few people cracked some jokes about my poor old Altima (something I don't think they would have ever done at Carma), but hey, I joined in too. It made a lot of noise, shuddered, needed new doors, bumpers, etc. It was time to put it to pasture. I doubt it would have lasted another Texas summer. Even though the car I bought was worth less (A LOT less) than the $80-$100k Audis in the showroom, not once did I feel brushed off. Johnnie B was very knowledgeable, and also knew a lot about Acuras and Hondas since he used to sell them too. I was also really happy with their finance guy. I felt that he was up front and honest, and told me to talk to an Acura dealer about an extended warranty, but specifically not Vandergriff (I cracked up at that). He also pointed out that Acuras are actually very reliable cars and that I probably would not need it anyways. He also told me to call my insurance company later and see if they would offer me a discount if I got Lojack installed. There were more little tidbits, but not once did I feel pressured and he did not try to push anything on me. He was actually quite helpful! I emailed Johnny B on Sunday and he responded promptly on his phone. As promised, he called me Monday morning about scheduling my leather being re-dyed. They've been pulling through which was both impressive and a relief. It's not over just because I already bought the car. The service here is stellar. My one complaint, my ONE is that they only had the one finance guy there on Saturdays, even though Saturday is the busiest day of the week. We had to wait forever, but they were super apologetic for it. I expected a wait anyways, so no star lost. I would feel more than confident about giving these guys my business in the future. read more

We have tried to contact you several times but your voicemail is full. Now we have had more issues with the vehicle so maybe my wife's messages she has left with your dealership will make its way to your desk! read more

I have only brought my car to the Fort Worth location. I scheduled an appointment for maintenance, but in my last maintenance, I had a couple services done from both the 35k and 45k. This would be in the system. I have written Tie Johnson 2 times (2 weeks ago), as well as the GM Pedro Palenzuela and no one will write me back. Before going in, I would like to know an estimate of the costs for my next service. I wrote the customer service department and a manager wrote that it would be $202, but I do not think that is accurate. I am surprised by their disregard of professional customer service and simply showing their lack of care in my concern. We are needing a larger family car later this year and this definitely turned me off from wanting to continue giving them my business. At first I thought it was the attitude of only the service advisor, but when the GM of the store also does not respond, then I realize that he has set the tone for a severe lack of customer service from employees. This is so disappointing because they are very close to my home. Now I will have to drive to Grapevine to experience better customer service. I really wanted to give them a chance and thought maybe they missed my email, but since o First wrote two weeks ago, I now realize it is on purpose that they will not respond to me. read more

Came in for an issue with my anti-theft. They ran a bunch of tests, had my car for well over a week to diagnose the issue. Once they figured out what was wrong, they tried to see if the extended warrant I have would cover it. They tried to go to bat for me, but then they just stopped returning my messages and calls. Even got the service manager involved, and now she won't even return my calls or messages. It takes just a few minutes to call and update a customer, but they just took my money and dropped me like a hot potato. read more

Can never get anyone at the service department and when you get someone they pick up the phone and hang up so they won't have to take the call read more

I ended up with an oil leak and needing to return to the dealer. They were able to prioritize and fix my car within 24 hours and kept clear communication on timelines. Thank you, Jose, for taking care of me! read more

UPDATE: 10/7 spoke with Service Manager and everything is being resolved. Service department lacks communication, always feel like I'm getting the runaround. I'm on my 3rd Audi from the Fort Worth location and this will be the last. Jonathan Top is an amazing salesman but the service department is horrible. I've been without my car for over 2 months, requested a loaner and still haven't been placed in one. Service department said they have been working with my insurance company and already replaced one part, now waiting on approval for the 2nd part.. I called my insurance company and there is nothing on file about a claim even being made from Audi. read more

I went to the Audi Fort Worth on a Saturday to take a test drive of the Audi Q8. At the time of my visit, I let the Salesperson know that I would also be going to BMW for a Test drive of the X7. I informed the Salesperson that I would let her know if I wanted to move forward with the purchase/Lease of the Audi. I followed up the same day that I had submitted the required application and did not hear back from the salesperson until Monday.....OK I get it, maybe she was off Sunday.... She followed up and told me that she did not have a vehicle for the Lease promotion that they were running, but she could offer an alternative. OK...wait, this is Audi's lease promotion, not one that I made up. Can you get that LEASE option from another dealership or make an attempt to try? She wanted to know if I could come in to discuss other options. I responded to the email to see when she would be working, so I could come in. Never heard back from her until Weds. She said she was off work......... Keep in mind I called the dealership Monday after no response to the email. I asked to speak with Sales Manager, the receptionist transfers me without making sure someone is avialable to receive the call.....Really, but you want 70k from me for a car? I called again on Tuesday and my last attempt was on Weds. I received a text from Salesperson on Weds evening asking could they communicate with me via text message........UMMMM NO!!!!! I went to Autobahn and picked up my BMW Z7 on Tuesday...I read the reviews for Audi of Fort Worth and I was not going to shop at the dealership, but I gave them a chance. The lack of response and follow through was horrible.....Hey I wanted to give you my MONEY....... . I know they will respond with a canned response of We are sorry......That response would be correct, your dealership is....Sorry!!!!! read more

Awesome buying experience ! Had been searching for a car for months. I called and talked to the manager Ivan who was more than helpful and stuck to his word. I will definitely be a repeat customer ! read more

My daughter was buying her first car on her own and was in the dealership with the wonderful salesman and then came the finance guy BILL (Manager) to repeat what our salesman already told us. BILL(Manager) was talking down to us as if we had never bought a car. Also kept pushing the lease option on my daughter who already said no multiple times to him. Buying a car can be an easy enjoyable process and he really destroyed it. BILL(Manager) needs to go back to customer service training and learn to be polite and know that everyone's time is valuable maybe he just wants to fill his day with pressuring folks but all of us value our time and have things to do and he needs to realize that. PLEASE IF YOU BUY AT AUDI AT THE FT WORTH LOCATION STAY AWAY FROM BILL!!!!!! read more

15,000 mile service took 5 hours. I had to reset my clock and window settings. Car was not washed. Actually car had grease by my radio which was blasting music when I turned car on. I spend nearly $500 and I don't feel like they even changed my oil!! The service girl was nice or I would give a zero rating. I feel like I spent all day and $500 for them to test my blinkers to make sure they work properly. ***update*** tried one more time to service my car here. Same thing. Car came back this time making strange road sounds from wheel and steering wheel now shakes when I drive. Place is horrible! read more

I own a Audi A8 Quadruple had to get another key made ordered the key dealership never call to tell me the key was in, when I find out the key in I set up a tow service based on how my drive way set up the guy advised no way to tow vehicle without damaging both front and back of vehicle, so I call Audi Fort Worth same place I paid to have key made, if my vehicle is at the Audi dealership it's only $100 to program I stay 10 miles from the dealership 15 mins drive well I was told in order for them to come to the house it would be $499 so they charging 400 to drive 30 mins round trip to program a key I paid $562 to have remade, I am going to sale my Audi this was my first Audi but I don't want to have to deal with Audi Fort Worth and if only Audi dealerships can work on Audi cars then I'm going to get another jaguar where the customer service is better, I have told the Audi Fort Worth they have my names misspelled 3x and they still send emails with the wrong named attached. read more

Had my A6 in for routine service and to fix a few things. It was a same day appt... I called on a Wednesday and they said I could come in. They took me to the local Starbucks where I was productive until the gave me a "heads up call" letting me know my car was being courtesy washed and they were on their way to pick me up. Upon arrival, promptly cleared the paperwork and jumped into a pristinely clean (inside and out) car. Due to the short notice appt they didn't have time to fully diagnose the two intermittent rattles, but promised to arrange for a loaner to further diagnose and remedy at my convenience. Kudos to Kyle and Chad. Very professional, courteous... kept me apprised. Both drivers were competent, prompt and friendly as well. I've just moved to Ft Worth. I'll be back. Thank you !! read more

Last Friday (April 16, 2016), my best friend Kevin Watson let me drive his Audi A3 since and I needed to run errands for both of us while he was at work. So I drove his Audi A3 after he just got it out of the Audi Dealer Service Department on University Drive. He had just had the 2 right passenger tires (from the Audi Dealership) replaced. The person who installed the new Audi tires forgot to put the center Audi logo cars back on and the car and Kevin noticed the Audi was pulling to the left when he drove it. After they installed the caps back and checked the rotation and assured him that everything was fine with the balance and alignment. As I drive away and head back to Dallas in morning traffic going 60 mph, the right front tire light comes on and says it is low tire pressure and I signal to pull over immediately and check the tire pressure so I feel the car dragging slightly and I begin a frightening effort to signal with hazards to let me in on the furthest right lane and shoulder for safety. I slow traffic down through my frantic signaling and honking when all of a sudden I no longer hear tread and I hear metal (the rim of the front tire) is now hitting the pavement and I'm finally at the right shoulder. I look up to see the that the middle section of my Audi tire rolling at a fast speed towards a White Camry that was pulling in front of me about 100 yards and I notice she had to pull over as I lose sight of my tire which has ripped into three pieces after it blew out while I was driving 60 mph earlier. I changed the tire and put the spare from the trunk on and take it back to the dealership for repair to both the tire and the wheel which had been damaged since the tire had split in three parts when it blew out. I took pictures of the rim and the remainder of the new tire that blew which was missing the center portion of the tire. Two Dallas Police Department Vehicles and Officer Boyet started to assist in changing the flat tire and I asked if he could find out why the lady in from of me was pulled over since I saw my tire head in her direction when I heard the wheel rims hitting the road seconds to me pulling unto the shoulder. The lady had more issues with her right front tire than I did because according to Officer Boyet from the DPD the middle portion of my blown tire had shot forward and wrapped around her right front tire in one piece and locked in her wheel and tire horizontally and immediately stopped along with causing her to have to pull over because of the tire obstruction from my tire. It took me to come over with my tire rod to help Officer Boyet to muscle the center part of my tire off of her front flat tire that she received as a result of my flat tire wrapping onto her wheel horizontally. Tie the service agent arranged for a loaner so they could replace the tire and check on the remaining tires and there was a possibility that they would have to order a new wheel since it was not repairable. Today Tuesday (April 19,2016), Kevin receives call from the dealership to tell him they would replace the tire that blew on the front right but He would have to pay $500.00 to replace the wheel that was damaged as a result of their new tire blowing out. I'm trying to find the logic as to why he has to pay to replace the wheel when a brand new acquisitioned Audi Tire blew. I'm not the owner but I was the driver and I certainly won't let this poor service management decision go unnoticed and undocumented. April 25 Update: Kevin decided last week to buy a 4th tire to make sure all tires are new and they give him an estimate of $900 and some change to include the fourth replacement tire and replacement wheel. We both go to make sure the car is alright when we get a text from the service department that the price for all repairs had changed and we call back but no response. We hoped they would be reducing the price of the new wheel as a courtesy since he has bought 4 new tires from them. To our surprise the price of the wheel went up to $918 and the full repair amount of this bill went up to over $1300.00. The service manager has changed the price to full price of the wheel even after we purchased another tire. He was not able to explain and answer the increase in price prior to us picking up the repaired Audi 3. Both Kevin and I are convinced since I wrote a negative Yelp review this was his way of getting back at us. Well it's one star service to 0 stars Audi of University. I'm definitely going to make sure your poor business practices aren't unnoticed. As far as the service manager goes he had no reasonable explanation as to why he raised the price of the wheel with no estimate given but an invoice only after we arrived to pick up the vehicle. This was definitely an experience so all I can say is Consumers Beware. read more

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Not quite sure why my review won't show on google But. I'm definitely a bit disappointed in Audi. I came over from being a customer with Mercedes for almost ten years due to repair issues. I've always heard good things about Audi so I gave it a shot. 2021 I purchased at 2021 Q5 sportsback prestige. Everything was great until right before a year I started noticing it drive very odd I'd brought it to the dealership attention I believe twice during maintenance appointments each time it was nothing found. Literally this time last year July I was driving on the freeway going over 60mph and my car completely stalled out on me, thankfully after the cockpit told me to pull the vehicle over to a safe location I was able to. I contacted the dealer immediately and had it put in the shop to figure out the issue. It took days to figure it out which wasn't an issue, however if it wasn't for me calling every other day for updates I barely received communication. They finally came back to tell me a component on the transmission had gone out. Shift board or something.The part that tells the car to shift gears is how it was explained. That's alarming for a car 1 year old. However it was in warranty so they went ahead to fix it. During this time I'd be told it was going to be fixed one day or another to again hearing nothing and having to call for updates. It wasn't until this happen twice and being hung up on by their receptionist Kim when calling for a update I began to get frustrated. 13 days without a vehicle paying a rental car after spending 65k+ on a brand new car with no loaner availability was shocking. So I called back and informed a gentleman I was preparing to contact Audi USA with a complaint. I did just that they were very helpful and asked what outcome would be best and to send them documents of everything so they could investigate the matter and resolve it. By the time I'd hung up the phone Audi Fort Worth was calling me back it was Alex the GM, he was very nice and caring he'd helped me with the sale and held the vehicle for me to purchase so he stated he was displeased with how his team had dropped the ball on his customer. He'd then asked if I could hold off on my review and he'd take over the request with Audi USA if I'd allow them to make it right. So I did, I never responded to Audi's request. At this point they worked to get my vehicle completed. Finally when it was done I'd arrived to the dealership(they knew I was coming that evening) as I began to put my belongings in the trunk I opened it to find a huge part inside. So I proceeded to go inside to inform them, I believe Veronica the service manager was her name came out and was apologetic because it turned out to be the undercarriage cover to my car they'd forgot to put back on. She had to take the car back across the street (old location) to get it installed. When she arrived back she informed me she filled the gas tank for me and stated if I wanted to get the dent in my door fixed they would do it on the house. I thanked her and proceeded home. I still continued communicating with Alex briefly as he stated he was working with Audi to see what they could do about the matter. Ultimately I was worried coming from Mercedes having to replace a engine turbo, a full engine, two starters and 4 failing batteries on three different models the last thing I wanted was another faulty luxury vehicle. Basically the last text I received from Alex stated he was going to get more information and get back with me on how to proceed with my situation and I never heard from him again.Stuck with the car. I still refrained from placing a review and give them the benefit because errors happen but the communication not the best. Mark my service advisor is usually very helpful he has impeccable customer service and any concern he always communicates. And now here I am attempting to purchase a secondary vehicle. I've reached out three times to three different people and can't get a returned phone call. If this is what's to look forward to it maybe best to look at another make and trade out of my first. I'm extremely disappointed. read more

I am highly dissatisfied with my car buying experience at Audi Fort Worth. I verbally agreed to the purchase on a Friday, signed paperwork on a Saturday, and the dealership committed to having the aftermarket work completed on the vehicle by Wednesday. The car was already on the showroom floor, but sixteen (16) days after I purchased the vehicle, it was delivered to my home. If this wasn't frustrating enough, there were very visible flaws and imperfections with the vehicle. For example - the aftermarket blackout work had several razor blade marks and a few small bubbles! There were pieces of scrap blackout vinyl on the body of the car. There was visible paint damage where it appears the detailing team tried to buff out a scratch, but went too deep and damaged the paint and finish (the vehicle is black, but the section above the doors on the driver's side, front and rear, appears silver due to over-buffing of the finish. On top of all of that, I still have no idea how to use the endless technology in the car and there has been no discussion of an overview being provided to me. Five days after delivery, I have not heard from the sales manager, and the salesperson has never called me to discuss the final delivery, countless delays, or visible imperfections (100% of our communication has taken place via text message; he's never called me!!!). Apparently I was not important enough for him to pick up the phone and make a phone call. Before the car was delivered, I called the dealership to share my dissatisfaction with a manager. Ironically, the manager knew my name and my situation, yet I did not receive a phone call from him. In order to speak to someone, I had to be the one to make the call(s). I can tell you one thing - I would not recommend Audi Fort Worth to a single person!!! I intend to warn family, friends and professional colleagues by sharing my experience. The team at Audi Fort Worth does not value customers - regardless of the size of your transaction, you're simply just another sale. It's clear that they don't take pride in what they sell, otherwise they'd do business in a more clear, upfront and honest manner. They would take their time to ensure that each new car driven off their lot delivered on the "promise" of quality and luxury that is associated with the Audi brand. If they wanted to be better, they would proactively seek out and listen to customer feedback in the wake of mistakes and delays. Sadly, I had a more pleasant car-buying experience when I purchased vehicles from a Kia dealership!!! Audi should be ashamed of this dealership. Audi Fort Worth tarnishes the brand and detracts from the reputation that Audi should otherwise proudly boast. DO NOT DO BUSINESS HERE! There are plenty of other Audi dealerships in the DFW Metro-Plex! read more

This was my first time to purchase a vehicle on my own. Audi of Fort Worth made the process exceedingly easy. From previous experience of being in other car dealerships I thought that the process of buying a car was going to take hours upon hours. That is not the case with this dealership. My sales guy was Julio and the manager was Murad (aka George). Not once were they pushy, they made me and my daughter so comfortable while we were there. They handled all of the financials and everything. I would highly recommend this dealership to anyone who is looking for a car. The service was outstanding. Thank you Audi of Fort Worth for making my first purchase enjoyable. read more

This is only a review about the Sales department since I have not yet used their Service Department yet. I have been to or spoken with Salesmen(Audi Brand Specialists as they like to call themselves) from 4 Audi Dealers in the DFW area and Ft.Worth Audi appears to have the most knowledgable people. One of the other dealers tells me the only difference between the Q5 2.0 and the Q5 3.2 is that it says 2.0 instead of 3.2 on the back... duh! My experience was painless. Ordering the car took me 45 minutes including a test drive and explanation of all the features. Then the 2 month wait began to get the car from Germany. The salesman kept me informed of the status. The delivery was delayed by a couple of days due to the Thanksgiving break. Picking up the car and signing the paperwork and loans was painless. Everything was clearly explained and I drove of in my shiny new Audi Q5. Send me a message if you need the name of the Saleman I worked with read more

I REALLY wanted to like Fort Worth Audi service department and REALLY wanted them to be thorough regarding my car. I had been taking my 2013 A6 here since I got it last year and had a few things done on it here and there along with oil changes. They seemed to treat my baby well at first... Then the shuddering started early this year ... which, granted it could be a number of things, I just feel like the mechanics did not dive deep enough to be "experts." I just had a fuel injectors replaced last week which should have been discovered and covered under 120k due to known faulty injectors... they did a tune up, fuel injector service, throttle service, etc. and had to have seen the injectors needed replacements before I reached 120k... especially after communicating the shuddering issue. And yeah... I had to replace my brand new spark plugs all over again due to the injectors leaking oil all over them due to the oversight. But, I paid less for my entire service at Zinkwerks for the new spark plugs, carbon cleaning, all 4 fuel injector replacements, and oil change. Oh yeah... and I got an oil change here and after pulling onto the Highway my oil light came on... due to them forgetting to put oil in my car. I mean, I know how dealerships work... but, come on... it's Audi. Three stars because they are friendly and seem to attempt to stay calm while being extremely busy. The service advisors try to do their best to help everyone. Tyler, Kurt, and Tie are super helpful as they can be. I would recommend for basic services, tires, and maintenance... but, for extensive service, they are just too swamped like all the time... read more

I've bought multiple high end cars, but this was my first purchase of an Audi. I really value a professional, fair and easy transaction. Fort Worth Audi met and actually exceeded my expectations. I bought a 2017 A-8 and Kyle, Alex, DJ and Tonya made it a great experience. In addition, I decided to have the PermaGuard finish with a polish added after researching the benefits and cost. It was done timely and the finished product is absolutely first class. The black finish is spectacular. I would highly recommend not only the Audi car, but the sales and service experience to anyone looking to either purchase or have their car detailed. I also purchased a new 2017 Tahoe from another dealer, but found they will apply the PermaGuard/polish with warranty on my Tahoe so I'm having it applied also. Professional staff and great products. Very pleased with my decision. read more

I inquired about an Audi on Wednesday by text and email. JONATHAN TOP got my deal done smoothly. I have been shopping for a months and got so many dishonest answers. He was honest and listened to my needs on my lease. Do not hesitate to buy at AUDI FORT WORTH. There is good. Some hard to find stuff like RS lines... read more

General Sales manager rude and disrepectful. His name is chris. I will never buy a car from this dealership ever.

Terrible Service. Twice I have called to make an appointment for service. The first time it took 3 days for a call back. I called a week ago and left a message and have not heard back from them. Also, I bought my A4 a year ago and the value of it today is $10k less. My salesman, Johnny B, tried to tell me this is due to "depriciation". Obviously I overpaid. I would not buy a car here again. read more

Bought a 2011 A5 from here years ago and had a great salesman assist me with the sale. Over the years, my car had high oil consumption and my salesman forgot to mention that my model car tends to have that problem and to just come in and they'll top it off. Downside to getting service done at this dealership is, simple things that should take a few mins, ie free car wash, oil top off, will set you back anywhere from 30 mins when it's seems to be a slow day in there. I had some warning lights come on another time, and took it up to Audi to repair. Since I was out of town, I told them to go ahead and move forward with the repair which consisted of replacing ignition coils and was charged $450. After I got home and looked up how easy it was to replace, I asked them why they charged me so much time for labor and unfortunately they said they have to go by the book. 10 mins worth of work equals hours of labor. ::Sigh:: I had written a formal complaint however, never heard back from anyone in regards to my experience and what could be done to improve service. Recently service has gotten a little better but not by much. Tie, service consultant, is really nice but Kyle, the asst service manager, seems like he's having a bad day 90% of the time and almost makes it feel like you're more of a burden. I had a better customer service experience at DFW Audi in Euless. Just sayin' Heck, I had better customer service at the Honda dealership when I used to own an Accord. read more

Audi Fort Worth continues to provide high-quality service in a family-driven environment. The sales department is driven towards the customer, and providing them with a quality and knowledgable experience all while showing off the remarkable product. Audi's new innovations are remarkable, and exciting to hear about from the sales staff as well as all the other employees- you can truly sense product-pride in everyone you come across. Service makes getting work done on your car fast and easy. Never once did I feel lost in the process, and the quality of work done by the technicians showed a true love of their work and drive to keep the customer happy. No other dealership I have ever been to will ever come close to the quality that Audi Fort Worth provides. read more

Audi Fort Worth - Car Dealers Near Me - Benbrook, Texas

I just left the Audi dealership after being told I could not test drive ANY of their cars unless I committed to buying one beforehand. I have shopped and purchased from countless other luxury and non-luxury brands and have never been denied a test drive or basically been asked to leave if I was not intenidnpurchasing day of. Quite frankly, the service and attitude was appalling. I will be taking my business to any other brand besides Audi in the future based off this extremely short and abrupt experience. Update: I emailed both the GM and the service manager (who actually responded saying she would talk to the sales manager), but no correspondence was had after that to address how the sales staff conduct themselves toward customers. These "follow-ups" from the managers on these platforms seem to be for show. Glad I chose another brand read more

I purchased my Audi Q7 earlier this year and as much as I love the actual car, the service at this Audi dealership is terrible. I traded in my Mercedes ML350 and miss the service at Mercedes. It was truly fantastic. I really don't write negative reviews but I feel like Audi needs to get their life together because it has not been a good experience for me. It started about 2 or 3 months into having my new car. There was initially an issue with the warning light for the airbag that was stuck on. I took the car in 3 different times to get this fixed. Each time I did get a loner but the third time they game me a beat up A6 that had rust all over the rims with the emblems missing. Not to mention LOANER CAR written in huge letters on the back that made me look super professional pulling up to client meetings. I had a loner for nearly 2 months combined with all the times I took it in. It was ridiculous. There was little communication and I mostly had to reach out for updates. Each time I pull up for service, it's dreaded. Just dropped it for the 20k service and I literally have to pay to get my tires rotated. Maybe that's normal but like seriously, you're going to charge me $35. I mean, I feel like they should do that on the most basic level of service. Also, I dropped my car at 3:30 and I'm calling the next day to check - since they don't give loaners for service - and I get a voicemail. Not even a human can give me an update? Again, love the car in general but my experience with Audi has been enough to make me never want to buy another. UPDATE: Bart replied and I called him just after his post and have never been called back. Not to my surprise. read more

While I love Audi vehicles, the people who run dealerships and service departments in the USA leave a lot to be desired. My 2014 allroad required two recall repairs. While I appreciate Audi's corporate responsibility to protect its consumers, their entitlement and lack of attention to detail leave another sore spot after a difficult purchase of this certified, pre-owned vehicle. It's been one week since I called to leave comments and two complaints with Veronica Zamora, a customer service manager. She, nor anyone at Audi Fort Worth, has not replied to my voice mail. The first comment was to thank them for fixing the recalls and the courtesy car wash and vacuum. My first complaint regarding the latter stemmed from my almost OCD-like tendency to put things back in their place. When I found my Maui Jim sunglass case in the backseat, I thought it odd. Then I noticed the microfiber cleaning cloth/soft case was missing. A small thing, yes. But something of which an employer should be aware. Secondly, I was forced to miss my father-in-law's birthday because of poor scheduling on Audi Fort Worth's part. I was called the day before my recall service by Tie Johnson, a service advisor, about rescheduling the recall work. Because it was originally scheduled for Saturday, Dec. 30, 2017, it forced me to miss my father-in-law's 65th birthday and to celebrate New Year's Day with my family. I mentioned to Miss Johnson my disappointment. She failed to offer an apology. Systematically, Audi Fort Worth does not express regret for their shortcomings. The only merits of this dealership/service was the gratis work because of Audi USA's failure to safely protect its consumers. If you need work completed on your Audi or VW, I strongly recommend ZinkWerks in Euless. 1118 S Airport Cir, Ste 120, Euless, Texas 76040 (817) 864-9448. Call, email, Facebook message the fine mechanics here and your German auto will be in fine hands. FOLLOW UP 1/17/2017 -- I immediately called the number GM Bart posted. Unfortunately, it's his previous dealership in Indianapolis. I forgot to mention this to him. I called Audi Fort Worth's main number. I asked to speak with Bart. It took the receptionist two minutes to finally say he wasn't there. I had to prod her to forward me to his voice mail. Bart called back Monday shortly before lunch. He wanted some background information. He called back again Tuesday morning. I understand time can slip away. He gave me the run down. First, a Houston-based company handles the scheduling for a handful of auto dealers. So, they were ignorant about an individual dealer's service-department schedule. Second, Audi Fort Worth contracts out their car washing/cleaning/detailing. Bart mentioned my episode would be a learning moment for them and their contractors. He was the first person from Audi I have ever heard apologize. Bart asked I consider returning for service needs. But I'll be sticking with ZinkWerks. read more

If i could give it half a star would first of all i was notified about a promotion a oil change and car cleaning including a vacuum over the phone and by email and i get in my car no vacuuming was done and my water pump is leaking 1400$ but i just couldnt fix it today but i feel like they didnt vacuum my car was because i didnt want to pay for this service today why would i my car barley has 65k miles i shouldnt have to be paying go fix this already read more

The service department had no more loaners, but they drove me to work, fixed my flat, cleaned my dirty car, took my payment over the phone, and the best part was that two beautiful ladies came to my office one in my car and one in the return vehicle which was some futuristic new model suv they have . Anyways it was a pleasant experience and my service advisor Ethan was patient and nice. read more

I cannot say enough wonderful things about the customer service I received here when looking to buy a new car. Luis and Jonathan, the salesmen, went above and beyond to make sure I ended up with exactly what I wanted in a pre-owned vehicle without making me feel pressured. Ivan was an incredible resource for pricing and vehicle comparisons. David, in Finance, made my experience actually paying for the car (and extended warranty) surprisingly stress free. He took the time to get to know me which I really appreciated because I don't make big purchases often. These guys made me feel very welcome while maintaining the level of professionalism expected from a luxury car dealership. I went to another dealership in Ft. Worth where that was not the case. I back to Audi and said "I want to buy a car from you." The price was fair, the experience was smooth, and I'm going to encourage my family to shop here first. In addition to free car washes, car pickup and loaner cars provided, I look forward to visiting Audi FW again! read more

I have had my Audi serviced here since I bought it. Tie Johnson has always been my service advisor and she is the reason I will remain a loyal Audi Fort Worth customer! She is a gem of a person and a huge asset to the Audi team! read more

UPDATE: Here we are once again 5 months later and now I'm having A/C issues again!! I reached out to Audi ft worth when this initially started again and again I was ignored. I finally got ahold of someone and I was able to get my car looked at. After looking at it they told me that the compressor was bad that they needed to replaced it. After they ordered a new one and they replaced it they called me and told me that the cars A/C was still not working. They said they looked at everything and they couldn't figure out what was wrong... but they said it was the compressor when I first took it in.... now I'm being told to take it to a Honda dealership to get it looked at because they don't specialize on Honda's.. which I agree. I'm also being told it's my responsibility now to repair it. I disagree! I have had nothing but problems since I bought this car from them. I took the car last month to my local Honda dealership to get an oil change and I was told that the car had major A/C issues prior to my purchase. They were able to pull up a report from the last owner. The car was traded in right after that and then I purchased the car for over $8000 cash. unbeknownst to me the car was sold with these issues after I was told they went thru a multi point inspection and the car was good. I was lied to! This has been the worst car buying experience ever. I will once again file a complaint with Audi and the BBB. I work 6 days a week in a hospital emergency room to provide for my family and I can't afford to get the car repaired. I understand at some point I'm responsible for repairs but again this was an on going issue from the beginning. I know they will respond to my review to make it look good but at this point I'm going to do what I have to do to get it fixed even if I have to seek legal advice because I was sold a lemon! They should stick to selling only Audi new and used and not any other brand of car since they don't know what to do if it's not an Audi. Don't waist your time, I've been told by several co workers that even if you buy an Audi there customer service is poor. https://www.dmv.org/tx-texas/automotive-law/lemon-law.php?fromNav=110 UPDATE: This has been a long exhausting experience that I wish upon no one!! I'm updating my review to reflect on the outcome of my negative review and consumer complaints. The GM at Audi ft worth finally got in contact with me. During our conversation communication was poor and he was rude. He put me in contact with his service manager Tyler to have my car looked and to see what the problem is with the A/C. I called Tyler and I took the car in the next day. Upon there inspection they were able to find out that the cars a/c system had a small leak in the expansion valve. Tyler called me back the same day and told me that Audi ft worth would be paying for all necessary repairs. Tyler has been honesty and transparent since our initial conversation. He set up for me to drop the car off the car that same week. He called me later that evening to let me know that the leak was fixed but that they also found out the compressor was going bad and that they would also have to replace it at there expense. Since it's my only means of transportation to work I picked up the car and dropped it off the next morning. They kept the car for 1 day and made all necessary repairs. The cars A/C compressor, A/C condenser and expansion valve were all replace and they recharged system. Cars A/C is working flawlessly. A leak in the radiator hose was also found and it was replaced a few days later. I will leave the rest of my review as it is. I want people to know what to expect at this dealership. The GM needs to work on his customer service skills. It doesn't matter if you have been doing this for 40 years people and times change and you always keep learning new ways on how to handle yourself and certain situations. I hope they will take this as a learning experience and make it a priority to better there customer service. I stand by my decision and will never do business with this dealership again. Tyler has given me 100% the best customer service since I've been in contact with him. He has been honest and transparent unlike other employees at the dealer read more

Let me preface this by saying I work at Audi Fort Worth..so you think...SURE...the review will be good! Well, I have a 44 year background with Audi from every aspect...owning..driving..racing (yes, I race Audis professionally) and having an Audi repair shop since 1978. I have seen mechanics and salespeople come and go. There has been bitter, there has been sweet. My wife and I purchased a 2018 SQ5, and she loves it. It recently developed a tire out of balance problem. Well, it only had about 3800 miles, so that is unusual. The problem turned out to be a defective Pirelli PNCS tire (Pirelli Noise Cancelling System). They have two liners of foam rubber to dampen out noise. Well...it failed and the foam had come loose....creating severe vibrations. Well, Audi does not warrant the tires...it states it very plainly in our paperwork. The Service manager...Veronica...came to the rescue. Audi Fort Worth replaced all 4 tires at their expense, including mounting and balancing. That is a hefty chunk! Veronica said she would go to bat with us with Pirelli and get the vehicle repairs covered. Cost me...zero! Another salesman at another Audi dealer had the same issue with a customers SQ5. Their response...too bad, we don't cover tires. To sweeten this a little...yes, I work here. But...a week later, we had a customer with the exact same issue...and Veronica did the exact same thing...replaced all 4 at no charge. Hats off to Veronica and Audi Fort Worth in taking care of customers with Audi Service the way it should be!! read more

I am surprised by the negative reviews- my experience was absolutely incredible! Great staff- honest, straightforward, and easy to work with. read more

Just had over $2000 worth of repairs done on my 2013 Audi A6 and not a damn thing was fixed!

I had a wonderful experience with Audi Ft. Worth... We purchased a pre-owned vehicle back in December from Mike. We have always been hesitant to buy directly from a dealer, but this was top notch. Mike was kind and professional and we felt that he did great job! The process was smooth... & I love my car still 8 months later! Solid experience & A+ service! Super pleased!! I'd return to buy another vehicle from them anytime! read more

This place was amazing to work with. I put in an order at night online when they were closed. Angel Guerrero call me first thing the next morning, pulled my credit and had everything ready for me when we showed up at noon. Was in and out by 2. From Angel, my sales guy, to the finance manager it was by far the smoothest car buying experience I have ever had. HIGHLY recommend this place. read more

Absolutely worst service I've ever received at a dealership. It started several weeks ago when I contacted Audi Fort Worth to replace the turbo in my Audi A4. When I was contemplating ordered the part, I was told it would be $4000 to fix. I then called another mechanic that specialized in German cars and they quoted me $2700. I called Audi back and they said they could price match. I spoke with a service advisor (Kirks) and he informed me that the part needed to be ordered from out of state and it would take around a week. Towards the end of the wait time I called the service advisor for an update and was told it should be here within a day or two. I then called again in two days and the advisor didn't pick up and I couldn't leave a message. I called every other day over the next week trying to get a hold of the service advisor for an update and he never picked up or returned my call. I also tried emailing but never received a reply. I was annoyed at this time and called the service department. I spoke with someone else who told me they didn't even see a turbo ordered. I informed them I was told it had been ordered and they were going to look into it. I then spoke to someone else a day or two later trying to get an update and I got the same response. They said it didn't show the turbo had been ordered. After still waiting for confirmation on the part status, I decided to call the parts department. Omar answered and was the only person who actually helped me and followed through with any promised actions. He informed me that the part came in and failed quality inspection and another part was ordered from Sacramento. He said he would let me know when the part came in and he called me a few days later and left a VM that the part had arrived. I then called to drop off the vehicle that following Monday. I requested Ethan because I had dealt with him in the past and had not had any problems with him. I showed up Monday and walked into the service department and walked up the Ethan. He was polite but acted like he didn't know I was his customer. He asked what I was there for and I told him I had an appointment. He looked me up and only referenced the 60,000 mile maintenance. I mentioned the turbo and he said it didn't look like the turbo was in. I informed him it should be because Omar said it was. He said he would look into it and left to go to work. During the time I waited I never got a status update other than an automated text message from the mechanic commenting on the job. My wife called Ethan because we hadn't heard anything and he seemed confused. He asked if they had the car. My wife said yes so he put her on hold and transferred her to Kirks. I asked for Ethan due to Kirks unresponsiveness and he still transfers me to Kirks. My wife finally talks to Kirks and he didn't have much of an update. That was the last time we heard from Kirks on the phone. My wife emailed him and asked for the itemized bill and it appeared too high. We were being charged for a brake flush I didn't authorize. I emailed Kirks to provide a bill so I could see parts and labor. The next day, we decided to go to the dealership after work. Still never received a status update but figured it was ready. We showed up and spoke to a different service advisor and he informed us that Kirks had left for the day. Upon checking out, we saw the bill and explained we didn't authorize the brake flush. I explained that we were not told about this service and he explained they usually perform it every 20K miles but he took it off the bill. We then agreed with the total cost and paid and left. When we got home, we noticed their was a toll charge. I know they needed to test drive the car to make sure the turbo worked but did they need to use the toll road? They didn't even tell me about the $7 toll charge. Will be calling for a toll tag refund. read more

The service department is either completely inept or just want to take your money. When you talk about STEALERSHIP, this is what customers are talking about. I was sold a "Service package" and none of the work was done. I had to come back twice to this place to pick up the car after just routine service and i had to ask over and over regarding the "work" that was performed. Basically what I paid for was never done and despite of filling out 2 online reviews that were sent by them and Audi, no one has attempted to contact me. If I never have to go here again to either purchase or service, I will be happy. But alas, I have pre paid for my next service and I KNOW for a fact that it will be an issue and they will most likely try and charge me for it. read more