We just bought a used Toyota Camry from Rockland Motors. It was a great experience. Everything went…read moresmoothly, thanks to Diane and Marlon. They explained everything in detail and answered all of our questions. When we discovered that the car didn't have a user manual, he immediately ordered one to be sent to our home. We were satisfied with every aspect of our purchase and would not hesitate to buy our next car from them.

At the end of November my Audi died on the Jersey Turnpike. It was a terrible ordeal and when I…read morefinally was able to make it home I knew I had the daunting task of having to find a new car. While I thought there would be many places open on Black Friday, I was wrong and I ended up stumbling upon Rockland Motors after two failed attempts at locating an open dealership. Either way, it worked out exactly how it should! This is a family owned business, and the people here treat you like it. Marlon was so kind and helpful and really made this stressful situation, so much less of a pain! I got an amazing car and couldn't be happier that I found this place. Thanks again!!

The turbo charger went bad on my 2019 Santa Fe. They told me it was part of the drivetrain which…read morewas guaranteed for 100,000 miles and did not charge me a penny. The staff was professional and friendly and the job was well done

Went last Sunday, which is great cause I live in Bergan County. I had an Audi 2018 w 59k miles, so…read moreI needed to act fast to get a car. I liked the Tucson and the salesperson Erik and sales manager were nice. I left a 500 deposit and said I'd decide by weds, had to settle w the insurance company. I called weds to say I was not getting the car, because of the insurance company and I wanted my deposit back. Well yesterday, Erick was as on the phone and said he'd call back and I'd need to give him my cc # When I called today the sales manager was so pissed I wasn't buying the car, he said I need to drive up there, 30 minutes away, to get deposit back to break my chops. I was writing a great review , but didn't send it waiting for my deposit to be returned. Just a warning, stay away

Kia of West Nyack always has impeccable service. I walked into the establishment on 5/15/26 with an…read moreappointment to review car selections. I was immediately greeted by the front desk attendant Wendy who then introduced me to the Senior Sales Team Member Reggie Watson. I explained my situation to him regarding my car troubles and he then eased my worries by showing me a selection of vehicles online and in the showroom. I also had the pleasure of meeting with Chris Wilson who came over and introduced himself as well as Leslie Rodriguez who worked through her lunch to help get me the best finance deal. Overall the Team at Kia of West Nyack was marvelou!!

I scheduled a 9:30 AM appointment online for a simple oil change for my Kia Telluride. I arrived at…read more9:25 AM, checked in, and was told my vehicle would be ready between 10:30-10:45 AM. After waiting until around 11:30 AM to 12 PM with no updates, I went to ask about my car. The employee I spoke with was on the phone, barely acknowledged me, and told me the car was "in the shop" even though I could clearly see it was still sitting where I had originally parked it. Nobody came to update me or explain the delay. I continued waiting until 1:15 PM nearly 4 hours later for what should have been a quick oil change. When I finally walked up to the desk again, my service advisor wasn't even there, but I could see my paperwork sitting ready on the desk and my car parked outside already finished. I even declined the car wash because I had already wasted enough time. Then I had to wait another 30 minutes just to get my paperwork and keys back. Thankfully, another employee walking by noticed I needed help and stepped in to assist me. The most frustrating part wasn't even the wait itself, it was the complete lack of communication, updates, and customer service throughout the entire visit. Spending over 4 hours at a dealership for an oil change is unacceptable. Unfortunately, this will be my last time visiting this dealership. I was also told there was a software update recall that would be taken care of during my visit, but when I reviewed the paperwork afterward, there was no mention of it being completed. I don't even know if that's done or not. I'm a patient person and don't mind waiting when necessary, but communication is key. Keeping customers informed should be a major part of the service experience.

Arrived at this dealership to pick up a car I had been discussing with Adel Brea, one of their…read moresales associates, via phone and email. She answered all of my questions, called me back when she said she would, and even sent me everything we discussed in writing along with an attached offer. Adel connected me with Nikki Barboni, who is one of their sales and leasing consultants. Nikki was a consummate professional, which allowed us to get through all the paperwork quickly. I've heard horror stories of people spending all day at the dealership but this was not the case. She really made my family and I feel at home. When it came time to pay for the vehicle and we couldn't make the payment the way we wanted to, she offered nothing but solutions, which I really appreciated. Lastly, the service I received from the business manager Luis Olivier was awesome as well. He was very precise and made sure all the I's were dotted and T's were crossed. He made sure we understood all the financing for the vehicle by going through the contract page-by-page. He never rushed us, and only asked for signatures once we were comfortable enough to do so. Because of these three individuals, I will be referring as many people as possible to this dealership. Thank you for doing right by us!

My go-to sales consultant is Ed Grayson. Professional, straightforward, pressure free experience…read more Just purchased my fourth lease with Ed and Palisades Mazda. Pleased again.

Randomly drove in with a bum tire/dashboard warning light, and these guys checked everything out…read morewithout delay. They were really friendly and patient, explaining what was happening and what to do in detail. Ultimately they recommended that we take it to the dealer, but we left knowing how to deal with a problem that would have otherwise worried us all day. Best part, they didn't charge us a dime to check things out. Five star service!

"I had a disappointing experience with J&L Auto and Tire Center. Communication was poor -- I was…read morenot notified when my vehicle was ready for pickup and had to follow up myself. Additionally, I felt there was an attempt to delay or avoid completing my inspection unless additional repairs or modifications were agreed to first. This gave the impression of upselling rather than focusing on a straightforward inspection process. Overall, I was not satisfied with the service or transparency."

New 4 runner was easy treated well by Jack G my salesman and mr Cruz in finance we where treated…read more well good experience

I will never go back to this dealer, period. I usually don't…read morewrite reviews, but having small things missing from my truck, that takes the cake! Took 5 hours for a rear brake job that I had to go back for because it was not completed properly. Then, another two hours later, when they were looking at the brake job, they damaged my vehicle in the garage so it had to go to the body shop. They actually had the nerve to tell me that they dont have a loaner to give me after they damage my vehicle, I had to get a uber ride the next day to go to the dealer to get a loaner, and take time out of my schedule for that. They didnt take anything off of my brake job bill for any of the convienience or even an free oil change. Not that you should expect anything, but it is good business. Then I had a box in the back of my truck that had flares and small toolbox, that was missing when I got the truck back. The manager tried to make it right a little during the process, but overall, the whole thing simply demonstrated to me, they just do not care about their customer.

Of the car dealers I dealt with they seemed to be fairly honorable. I did not end up buying the car…read morefrom them but I was pleased with the service and flexibility. Thank you

I've now had multiple negative experiences trying to use a complimentary service, and it's becoming…read moreunacceptable. The first time I called, I was told someone would call me back to assist with scheduling. I never received that call. Today, I called again to finally use the service and was met with the same lack of support. Jada, the service appointment coordinator, told me appointments are not made. When I asked for a general timeframe, she said service takes between an hour and a half to two hours depending on how busy the shop is. When I asked if the shop was currently busy, she said she couldn't tell me because she is not in the shop. I then asked to speak with someone in the shop who could provide a simple update, and I was told no one was available. I asked to speak with a manager and was told I would need to wait for a call back. Given that I was already told this before and never received a call, I asked to hold instead. Jada refused and would not allow me to wait, stating she had multiple people on the line. At no point was any effort made to provide helpful information or a solution. The communication was dismissive, unaccommodating, and unprofessional. This is not how customers should be treated, especially when simply trying to use a service that was already promised.

Do NOT go here! It is the WORST Dealership ANYWHERE. I have been ripped off multiple times here to…read morehave my car serviced by Volvo and even got it back once with dings in my door. When you tell them, they look at you like you have 3 heads and they don't know what you're talking about. One of the service sales guys is extremely rude and so was the service manager. Some of the people who work there were really nice but the place is a big rip-off for sub-standard service. I will NEVER go here again!

I had my car serviced at Palisades. I have an extended warranty though an outside company and…read morepresented this to them before they began work on my car. They claimed they called the company with whom I have the extended warranty and said they did not cover the problems that existed with my car. After paying the bill (out of my own pocket), I contacted the warranty company myself directly and not only did they say they cover that problem, but also that Palisades never contacted them. Palisades lied to me. They charged me 3 hours of labor. I contacted my local mechanic and he said he could have fixed the problem with my car in 1 hour, easily. Palisades is shady at best and completely dishonest in their practices. I would not recommend this place to my worst enemy. Do NOT go.

I'll be honest I wasn't keen on driving up here for my complimentary oil change bc it's constantly…read morea struggle (first world problems) since it was advertised I would get it for two years for purchasing from them, but today's Service rep, Sergio, saw the root cause of the confusion and cleared my problem and gave me paperwork to prove my complimentary service package so that I no longer should be questioned about it. This puts me at ease because car dealerships always have a bad wrap for taking advantage of people (especially women) but, Sergio did what someone with great work ethic would do, not just give me my complimentary service after confirming my previous service was honored, he investigated the reason and took the proper steps so that it would no longer be a hassle. That gave me great relief. Thank you.

We love Ariel! He is the epitome of a very calm, knowledgeable and efficient salesman…read more And erik too. Easy to negotiate. On point We came to Lia to look for our first Pick up truck and Ariel did not disappoint us. He was very patient explaining the different lease packages to us.He tried above and beyond to give us the best deal. Grateful to have known this exemplary salesmen, foreseeing a bright future for him in his chosen field.Kudos, Ariel!