They were able to get to my vehicle right away. Comfortable waiting area, quick service.read more

I have been a customer for over 20 years and always take my Mazda to the dealership for all of my…read moremaintenance needs. Matt in the service department is exceptional. He is consistently polite, helpful and professional, and he always makes me feel like a valued customer. His outstanding customer service is one of the reasons I continue to return year after year.

I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

Carmax advertises themselves as a no haggle simple solution. Their offer was below everyone else on…read moremy trade-in by about $3000. Their vehicle was priced over market by 10%. The problem was they did have a car that we liked. In the end, I was so turned off by the poor customer service, the overworked employees, and the lack of process. If you're going to make it big mechanized and one simple price you at least have to be efficient and service oriented. Somehow they sucked it everything. Definitely changed my perception of ever wanting to deal with Carmax for selling or buying a car. I really felt bad for the manager that I discussed it with, I was trying to be polite, but he was just a cog in the machine.

Mannn my guys Steve and Eric Flores got me together while I was at work came in signed my papers…read moreand left they are life savers

AMAZING STAFF! They were very open and professional the entire time. Made buying a car a breeze,…read moreespecially Marcel & Carter! I'm glad I bought my Hyundai from this location!

great customer service from Juan Gomez and Rafael Valdes ... from the minute we walked in Juan gave…read moreus exceptional service helped us get our dream car and till the last step of picking out our warranty package that best fit our needs Rafael was there every step of the way!!! They treated us like family and that was such a wonderful feeling keep up the great work having employee's like Juan and Rafael!!!

A big thank you to Austen Vasquez, service department, for taking such great care of me today. I…read morepicked up a screw on the highway and made it to the dealership with just enough air left in my tire. Austen got me into service right away and had me back on the road in no time with a new tire. And thank you to Derek Ochoa, new car sales, who took the time a year ago to thoroughly explain the tire protection plan. Because of that conversation, I was covered today and didn't pay a penny out of pocket. Great service all around.

just had the best experience with Alex Cerza. Car buying has…read morenever been this smooth. He listened to our needs, found the right truck with no pressure sales. I recommend him above all.

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

Go to guy is LAFAYETTE! You rock thanks for all of your attention to detail and expediency…read more Lafayette your go to guy at Capitol Chevrolet. Thanks everyone!!

**STAY AWAY FROM THIS DEALERSHIP -- ABSOLUTE CON ARTISTS!**…read more These people are completely dishonest and deserve to be formally investigated. It all started when I brought my truck in for a routine oil change and was charged $120. Agreeing to that was the worst mistake I've ever made. Less than two weeks later, my truck alerted me that it was low on oil. I called **Daniel** to inform him, added oil myself out of fear of damaging the engine, and brought it back in. When I picked it up, the truck smelled so strongly of burning oil that we had to drive with the windows down. I called back--**Daniel** wasn't in that day--and it turned out they had spilled excess oil all over my engine. That should have been my first massive red flag. Soon after, the oil light came back on. I called **Daniel** again, and he told me to bring it in. He tried to convince me the truck had an oil leak, but I knew that was impossible--my driveway is brand new, and there hasn't been a single drop of oil on it. Losing 3 to 4 quarts of oil would leave a massive puddle. The "leak" **Daniel** showed me looked like someone literally wiped fresh oil onto an underbody part with a finger. Despite my instincts, **Daniel** insisted he was right, so I went against my common sense and paid $1,500 for the repair. A week after picking it up, the exact same low-oil issue happened again. Nothing was fixed--he just lied to take $1,500 from me. They then held my vehicle for two weeks without offering a loaner or rental. When I finally reached out to **Daniel** to ask for an update, he had the nerve to tell me I needed to pay for *another* oil change. I refused to pay another cent for a $1,500 job that wasn't done right. To make matters worse, when I got the truck back, the oil life monitor was only at 50%, making me suspect they only put half the required oil in. **Daniel** told me to just drive it for 3,000 miles or 3 months. Barely two weeks later, the exact same problem returned. I brought it back a fourth time, demanding a resolution. They kept my truck for a full week and did absolutely nothing--I had to be the one to call **Daniel** again to find out what was happening. After holding my truck for over three weeks total and taking $1,500 of my money, **Daniel** claimed this was suddenly a "new problem" that required more charges. How is it a new problem when it's the exact same issue I brought it in for originally? Now, **Daniel** wants me to pay for a brand-new engine or pay his mechanics $4,000 just to tear the current engine down. **AVOID THIS DEALERSHIP AT ALL COSTS.** They are con men, completely incompetent, and a total ripoff. I am sharing this everywhere, and I will be reaching out directly to Chevrolet corporate to ensure **Daniel** and this service department are held accountable for ruining my truck!

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

Went see used car I did not appreciate their attitude. They had the car in show room and hesitated…read moreto bring it out for test drive and no attempt to negotiate at all. They just pretty muck kick me out. I felt very insulted and walked away. Bad business practices. I would not recommend to even visit them, it will probably ruin your day. Next day I drove to Houston Sewell dealer and got similar car at better price. Not recommend.

I was close to buying a challenger that I thought was brand new and for some reason I decided to…read moretest drive it and I have already owned one and I know how they drive. The one I thought was new had been driven by a manager and it had dents on it and it had a cheap razors inside of it. Don't buy here at all ever.

I had wanted a BMW since I was a teenager, and all these years later these guys made the dream come…read moretrue. General Manager Chris Calder, my client adviser Grant Anderson, and Ruben Villarreal in finance put together a great deal for me and shepherded it start to finish. Don't forget my Genius Ryan Light, who patiently explained how all the bells and whistles work after the sale. Give these guys a shot if you want a great car and want to be treated great along the way.

I recently purchased a M340i from Geo with BMW of South Austin, the shopping experience was…read moreamazing. He helped me stay in my price range but still get me into a car that I am in love with. During the test drive he was very knowledgeable about the car. when it came down to trading in my GR 86 in he explained the entire process to me, as he could definitely see it was very hard for me to sell my baby. As I went into Finance with Ryan he helped in any way he could with getting the car into a payment I was happy with but still making the process quick (not rushed). Telling me serval different options and giving me advice, as I am pretty young to be buying a higher end car. The BMW Genius Lazarus also was very knowledgeable about the car, seeming just as excited as I was. The dealership itself was very peaceful and clean. Overall I I am very pleased with my experience, and will be going back to Geo for any future purchases.

Good advertised price. Decent value on trade with a little negotiation. Smooth process through…read morefinance without high pressure tactics on extras. Avoid Saturday if possible, but even on a busy Saturday we got through in about 4 hours from arrival through test drive to purchase.

Kings of bait and switch. Attitudes of employees towards each other sarcastic and rude…read more Reel you in with BS, when the vehicle you drove over an hour to look at, has long been gone. Offer you one thing on trade and then cut it over half with untrue, disparaging remarks about your trade in, to justify deductions.