JD in parts is the absolute best, she always seems to find me the parts for me that I need every time without any doubt. I trust her completely and she goes out of her way to find all the parts I need, so thank you very much JD. read more

I recently had a poor interaction with the parts department over a core charge on a transmission. Upon dropping off the new transmission my core was not ready to pick up 6/17/2026. I called and spoke with JD about writing two separate checks so I could get my core check back when the core was picked up. She informed me that was not possible. I have never worked with any dealership in the past that charged a core charge when picking up the transmission core at the time of drop off. Or that would not allow the shop to get the check back when the core was picked up later. When the driver showed up later in the day, he brought my check back to me and picked up the core. So, I assumed there was no issue in rewriting the check for the proper amount and retaining my core charge. Which is normal practice in this industry. 6/18/2026 JD called my store with unnecessary attitude about the core check. Had she spoken to me properly I would have tried to understand and helped her by writing a core check. However, she was extremely loud and rude. I asked the parts manager to follow up with me instead. Whence Jim the parts manager called me; I wanted to have a de-escalation and normal call. However, Jim also got blatant and rude whilst cutting me off mid conversation. It seems neither the parts sales rep nor the manager knows how to conduct business and speak appropriately to customers. Especially if they are asking for money. It also seems this business is hard up for money and relies on its customers' core bank to keep afloat. Shady practices and rude staff lacking composure and self-control! read more

Bad customer service Bad warranty They don't care at all about pleasing the customers once the papers are signed It took 6 months just to get my safety sticker They don't return calls warranty is ridiculous read more

EXTREMELY DISAPPOINTED - DISHONEST PRACTICES & DEFECTIVE VEHICLE I am writing this to warn every potential buyer: STAY AWAY from this dealership. I purchased a 'Certified' Hyundai Elantra here, only to get it home and discover a significant dent and a grinding noise whenever the passenger door opens. When I called them, they had the audacity to admit the damage was there BEFORE I bought it, yet they never disclosed it. They sold me a defective car under the guise of it being 'Certified' and 'inspected.' NOTE TO THE PUBLIC: As long as this review is live, it means this dealership has REFUSED to take responsibility or fix the damage they hid from me. Do not trust their 'canned' responses below--they haven't lifted a finger to help. If you value your money and your safety, go somewhere else. They only care about the sale, not the customer or the quality of the car. Check every single inch of your car and get every promise in writing, because their word means nothing. read more

South Point Hyundai - Car Dealers Near Me - Austin, Texas

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The sales department is great. The service department is horrible. I have called numerous times for some recall work on my vehicle in which noone answered and they supposedly were going to call me back. I have not received any callbacks. I guess that once they sell you the car, they don't care about the customer anymore. Even though I bought the car there, I am probably going to go out of town to another dealership for service. Also, I have a problem with my liftgate not working at all and they told me that they cannot give me a ride home. No real reason why not. Just really poor customer service from the service department. read more

Received email from salesman of price of vehicle on internet, I run my credit app. Just to be told manager changed his mind & raised the price by 3k even though the internet price still says the original price I was given at 1st. read more

Bait and switch lease deals on website. Quoted 2x what was advertised. They promised to clean up their act and stop wasting everyone's time in reply to other reviews but unfortunately have not. Manager I dealt with was curt and became frustrated when I made the reasonable, calm request for him to explain extreme discrepancies. Moreover: deeply annoying, slovenly sales guys who all embrace the exact goofy, grimy tactics car salesmen are so often disliked and distrusted for. I could've fallen in love with a vehicle and still decided not to buy/lease based purely on principle. Do yourself a favor. read more

Real slick sales. They work on commission, had to come back to finish looking at a car I wanted. Decided to go to a different dealer altogether in a different city. Had a lot more authentic experience there. read more

dishonest dealership. Blatantly lied about a var available just to get me to dive over to their dealership. When I got there they then told me the car that I had talked to them about on the phone had sold earlier in the week, even though they claimed hours ago that the vehicle was there in the lot. horrible experiencr read more

I made an oil change appointment online and I was helped right when I got there. My car got serviced and hour later and it was pretty easy to cash out. I typically get agent notify me after the diagnostic to discuss what else I need to add to the service but not here. Booked and oil change and got only and oil change, no upsell or recommendations. They have complimentary coffee, a plus. $120 read more

If you value your car and your peace of mind, do not take your vehicle to South Point Hyundai for service. I've had multiple bad experiences here, and it's clear they don't care about their customers. Unlike most service centers that strive for good reviews and follow up to ensure satisfaction, South Point Hyundai doesn't even bother. I own an older Hyundai Genesis that requires a lift to change the oil due to the size of the skid plates. Most oil change locations with pits can't accommodate this, so I brought my car here expecting proper service. Unfortunately, during my last visit--right before a long drive to Sherman, TX--they failed to properly reattach the skid plates. The issue became apparent the next day when I hit highway speeds over 65 mph. The skid plate began flapping violently against the wind, creating a nerve-wracking and dangerous situation. Because I left the dealership during heavy Austin traffic, I didn't notice the problem until I was already on my trip. Over the course of the drive, I stopped at multiple oil change locations that tried to help secure the skid plate with zip ties, but the problem persisted. Things took a turn for the worse when part of the skid plate broke off entirely on the highway. Fortunately, the Hyundai dealership in Waco was far more professional--they repaired the skid plate enough to make it safe to complete my trip. Their helpfulness highlighted just how poorly South Point Hyundai handled the situation. After the trip, I contacted Hyundai corporate, and while they were initially sympathetic and collected my information, the service center's response quickly soured the process. South Point Hyundai outright denied touching the skid plates, even though removing them is a required step to change the oil. This blatant denial was infuriating, especially given the trouble and damage their negligence caused. Final Thoughts: South Point Hyundai's lack of accountability and refusal to take responsibility for their mistakes is unacceptable. Their service department is disorganized, unprofessional, and indifferent to customer concerns. Save yourself the headache and take your car elsewhere. I'll never return to this location, and I'd advise others to avoid it as well. read more

I am writing this review to warn other owners about the service leadership at South Point Hyundai. I own a 2016 Genesis, a luxury vehicle that supposedly comes with a higher standard of service. My panoramic sunroof failed--a known defect that is the subject of Hyundai TSB 19-BD-007H and a class-action settlement. This isn't just a cosmetic issue; it is a safety hazard. Neighboring dealerships have reported these sunroofs literally flying off vehicles in traffic. The Service Failure: I dropped my car off on a Wednesday(Dec 10) and heard nothing for days. I had to chase them down for updates. While my Service Advisor, Drew Delgado, was personally helpful when I could actually reach him, the dealership's communication process is broken. The Management Failure: I applied for "Goodwill Assistance" because, although I am just outside the mileage for the extended warranty, this is a known manufacturing defect. Corporate denied me using circular logic (denying "Goodwill" because it's "out of warranty"--which is the whole point of Goodwill). If you drive a Genesis, do not expect luxury service here. They will hide behind corporate scripts and ignore you when things get difficult. read more

0 stars if I could. This shop is an ABSOLUTE SCAM. I have never written a negative review in my life, but I will post this review everywhere I can. South Point Hyundai will LIE to you about your damages. The service department tried to charge us $10,000 to fix two wires. After three weeks in the shop, they left off critical parts and didn't even tell us they still had a major piece of the car that they just FORGOT to put back on sitting in their shop for weeks. The error light we brought it in for came back on immediately after we picked up the car. We took it to Hyundai Kyle, and they fixed everything in one day--and told us about the missing skid plate, which we then had to track down at Southpoint. They admitted that they had it there for weeks, but just didn't say anything. The wiring had to be completely redone at the Kyle location, as it was not even properly done after three weeks at South Point. Do yourself a favor: buy your car at Hyundai Kyle instead. Take your car to their shop instead. This shop is negligent, rude, and incompetent. read more

This dealer will treat you like a piece of gum stuck to the underside of your shoe and if anyone tells you otherwise they are lying. They misdiagnose repairs to try and make as much money off of you as possible. Don't waste your time here with repairs. read more

They fixed my AC two months ago and it went well. Then the AC started making a rattle and here I am to drop it off again and they won't give me a loaner and it's a minimum of 3 days and I've been waiting 37 mins for the shuttle just to take me to the rental car place read more

Set up an appointment for a test drive. Chatted directly with someone for nearly an hour beforehand. I also filled out their app online ahead of time and told him that. I get there a few minutes before and he had no clue who I was. The entire encounter was not what I expected and I never test drove the vehicle I wanted to. The energy of that whole place screamed old used car dealership even though it was new. read more

Great costumer service, really helpful employees specifically klarissa on the phone. Definitely recommend to other costumers

This has to be some of the worst service I've had. There was no sympathy toward my dilemma, and the prices were outrageous. After telling them exactly what to fix, they still charged me diagnostic fees even though I told them not to. From one stripped screw in my mirror, they wanted to replace the whole unit for $3000. For loose wiring they wanted to replace the unit for $5000. And even after declining the services i still had to pay $840 for them to look at it. Nothing was done to my car, it is the exact same as when I took it in, I just threw away $840. Look for any other way to fix your car before coming here. Not to mention they didn't answer my calls Oh and the cherry on top, when I told them it seemed like they were screwing me over, they replied "that's dealerships for ya" read more

worst service department and customer service, they dont make Hyundais like they used to ! Cheap plastic and they should advertise the $300 charge to even look at your car, even when you but it brand new like I did! What a disappointment! Ill never buy another Hyundai... read more

Beware of South Point Hyundai's service dept -- especially Service Director John McMurtray. He tried to charge me $600 for AC cleaning on a brand-new Hyundai Tucson -- a clear warranty issue. When I refused to pay, he avoided me for over 2 hours, then told me they'd only replace the moldy cabin filter if I paid $40 -- or they'd put it back in. They did. They then falsely documented that I declined service and claimed to have cleaned the system. They didn't. They just sprayed air freshener. The smell returned. I later went to Steele Hyundai, who confirmed South Point did nothing. Steele did the real work -- odor gone. I've filed formal complaints with Hyundai (Case #40015910), BBB, and the Texas DMV Enforcement Division. This was not a misunderstanding -- it was manipulation, misrepresentation, and abuse of warranty rights. read more

Avoid dealer at all costs. Worst in every way. Lying, customer service,rude. And car isn't that great either. Buyer remorse for sure. read more

I purchased a maintenance package (oil change & tire rotation) and a Tire/Wheel Protection Plan at the time of buying my vehicle. On May 14, 2025, I visited South Point Hyundai Service Center with a scheduled appointment for: An oil change, and Inspection of damage to my tire and wheel, caused by hitting a curb (deep scratch on the wheel and severe sidewall damage to the tire). After waiting over 3 hours(4pm to 7pm), only the oil change was completed. I was told to return the next day for the tire issue. Frankly, waiting 3 hours for a basic oil change--even with an appointment--is unacceptable. On May 15, I returned to the service center. The tire replacement took another 3 hours(11am to 2pm), and no effort was made to repair the scratched wheel. Most frustratingly, I was informed that my Tire/Wheel Protection Plan would not apply in this case, and I was forced to pay $379.93 out of pocket. If they had clearly told me upfront that the protection plan would not cover this, I would never have wasted my time here. I would have gone to a specialized tire shop with faster service and better pricing. This experience was a complete disappointment: Excessively long wait times (over 6 hours total across two days), Misleading application of a paid protection plan, Lack of transparency and accountability. I will never return to South Point Hyundai for service again, and I cannot recommend them to anyone. If you have a service or protection plan, ask very specific questions and demand clear answers in writing--otherwise, you may end up paying twice like I did. read more

TL,DR: Go somewhere else. The 2.5 average star rating is accurate - I would have selected a negative star rating if I could. I experienced awful, incompetent service and the mechanic lied to me about fixing my car (he didn't, but said he did on the receipt I signed). I won't use them again. I had a 9am appointment for an oil change and to fix my windshield washer fluid sprayer, which wasn't working. My car somehow "got lost in the shuffle" and a simple fix ended up taking 6 hours. After I asked repeatedly, they finally got me my car and a receipt saying everything was fixed. When I got in my car and tested the sprayer, which still wasn't working, the attendant said he "honestly forgot to tell me about that - they had diagnosed the problem as a clogged line, but didn't have time to unclog it since I was in a hurry" (despite having been there for 6 hours). He suggested I come back first thing in the morning "when they weren't so busy." I went to Goodyear the next day and the mechanic pointed out that the hose to my sprayer was disconnected. Fixed it in 10 seconds and didn't charge me at all. The Hyundai service folks are a joke. read more

AVOID SERVICE HERE IF POSSIBLE!! Took my car in again for a warranty fix (because we only have 2 shit hole places to pick from & this one is slightly better than the other) but yet again, they forgot to call me and let me know my car was ready. In which i would have been charged extra for the rental I got. THANKFULLY I called them on Friday at 4:50 to make sure my car wasn't ready & they would have to keep my car through the weekend (because this was not the first or second time they forgot about my car) and sure enough my car was ready... As I arrive to pick up my car. They tell me I owe $1000+ for my fix. I told them it was a warranty & seemed to have no idea what I was talking about. I verified MULTIPLE times that this would be covered and even called the warranty place myself. a newer adviser let it slip that just ONE advisor has over 180 tickets.... must be why they adviser turnover rate is so high. read more

Erick Flores is a terrible salesman, told us one price and made us drive 2 hours just to get us in the door and went up $5,000 with random fees. Drove back home without the vehicle as i'm not letting a dealership rip me off, no wonder he has a hard time selling car. read more

Not that it seems to matter since this dealer already has a trash rating, but if your looking at buy a car remember this dealership Greed Fee $699.00 above MSRP on New Auto, might even apply to used one, who knows !! Already to buy a SUV that was going to be shipped to the dealer in a few weeks, but the dealer is greedy !! $699.00 fee to "Prep and clean the SUV after being shipped, update the software and of course other unknown factors" that a dealer should be doing anyways for free since they are a Auto dealer getting new cars shipped to them, but MSRP is not good enough !! Avoid, red lights, Santa passing over and not stopping..... You have been warned !! read more

reeeeal good customer service, they are very kind and helpful, thanks to klarissa for helping me through a phone call

If you're in the same boat as me, please Google the 'Hyundai corporate customer service number,' and ask for them to escalate the case. If enough people complain, they will force this dealer to stop making corporate look bad. Never, ever, ever, ever, ever take your car to this dealership. The service department is atrocious. In fact, I wouldn't ever buy here again until they get their service department under control. Warranty is a waste of time. In my case, I took it in telling them the outdoor air temp sensor needed to be replaced. The mechanic broke the sensor trying to get it out. He said it was that way already and a rock must have bounced up into the grille and broken it. The location of the sensor and the way it was broken, along with no other apparent damage from a 'rock', it is clear that would have been a truly miraculous projectile. They charged me the diagnostic fee (for the thing I told them was wrong) and said the $600 repair wasn't covered under warranty. I took it home and replaced it myself in 5 minutes with a part I bought online for $60. read more

This review is strictly for the service department. STAY AWAY! You've been warned! This place took advantage of my elderly mother. She brought her car in for service and they charged her $259.99 to diagnose each problem. The problems they diagnosed were not what she brought the vehicle in for. She clearly didn't understand what was going on, but they forced her to pay it. $520 to diagnose two problems that didn't really need a diagnosis. I gave her the problem codes to take with her. These guys wanted $1,328.93 to replace a rear door window regulator. Due to the distance I live from my mother, I'm not able to take care of all of her problems, but this dealership is clearly out to take advantage of people. My mother is 80+ years old and not as sharp as she used to be. They should really be ashamed of themselves. I had to post this so people would know. I hope you steer clear of this place. NOT CUSTOMER FRIENDLY! read more

South Point Hyundai - Car Dealers Near Me - Austin, Texas

Had an amazing experience with the sales agent Eddie Haddad, he walked us through our options and We got the best deal. Finance department, specifically Derek was also incredible helpful, explained everything thoroughly, he helped us immensely to understand lots of things that goes into the financing. Overall experience was amazing. read more

I purchased a new 2026 Hyundai Palisade from the team at South Point Hyundai last week. I was vehicle shopping for about a month and the individuals at South Point stood out above all the other dealerships I went to. Eric Whitley (sales), Sonny (manager) and Valentina (finance) were all a pleasure to work with. They were friendly, knowledgeable, fair and incredibly efficient! Thank you all for making my car shopping experience painless! I would highly recommend working with the above individuals for your car shopping needs! read more

My experience with Steele Hyundai in New Braunfels proved my point. Steele has great customer service and available loaner cars. They also didn't charge me the $400 fee to hook my car up to the machine to find out what's wrong with it. I urge you to read my entire review about southpoint Hyundai/genesis below. I also warn you that while I was in line at Steele, I met 2 other customers that had the same issues with their Hyundai...around 60,000 miles most Hyundais start guzzling oil and oil changes last less than 1000 miles before the oil runs out and the engines tend to fail around 80,000 miles. Beware of purchasing Hyundai vehicles! read more

I bought a car June 24 it's now August 7 and I still don't have the car. It had pre existing issues....SMH nobody has my back Becareful. Hoping to post a happy ending read more

Called for an appointment for engine miss. Got an appointment for following Monday at 7am. Then the service rep told me they would not look at car for 5-8 business days from the time I drop it off! Meaning I would have to rent a car for at least 5 days before they will even look at it. This is my second Genesis and I love my Genesis but taking my business somewhere else. maybe go back to Lexus. Terrible customer service! BTW their service disclaimer page on their website is blank. Now I know why. read more

Avoid this dealership I Bought a used Honda Civic from this dealership for my job. The Honda Civic did not have working heat and I only found out months later-- where I had to pay 400$ to get it fixed at a mechanic. Also, Gabriel Frunza, the finance director is a pushy salesman. He was trying to sell me some 3rd party extended warranty for 3600 dollars. when I didn't want the warranty, he lowered it to about 1500. I still rejected the warranty, and he got visibly upset. Thirdly, I got into an accident and my car was totaled but the airbags did not go off. The insurance adjuster told me that the car had been totaled before and the airbags had gone off then and was probably why they didn't go off when I got into the accident. read more

I was looking to purchase a car ( cash) or put down a large down payment so I could potentially write off my interest and wanted the price breakdown for warranties that they offered as well as a transparent out the door price.. needless to say once I showed any signs of knowing what to ask for when buying a car the salesman blatantly ignored me, I ended up purchasing a NEW black wing from a different dealership - so glad that the salesman ignored me, I ended up getting a much better deal on a brand new vehicle and built a great relationship with a much more reputable dealership read more

They refuse to tell you what is covered under your 5 year warranty, unless you pay them $259 for a diagnostic first. Scammers

From being told my car was serviced and lied to about it going back for warranty and being charged $700 to find out no knew. RAKES OR ROTORS were put on to just being juggled in the air and going carless because they always park my car and don't bother working on it so yea looking to trade in my vehicle they don't care of the safety of me or my family then I don't care putting money in their pockets anymore read more

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They gave me my car back in worse shape than when I dropped it off. They made the damage so much worse and took a month to do it. AVOID AT ALL COSTS. read more

South Point Hyundai - The damage they caused and refuse to fix. - Car Dealers Near Me - Austin, Texas

For servicing - you can make an appointment online - which is usually a couple of weeks if not months out. You make arrangements for work and reschedule other commitments and show up. Yet, there's still a 3 hour waiting time? What's the point in making an appointment and going through this whole process if it's the same as walking in? The employees make it sound like this is normal. It's not, do better. Truly absurd. read more