Got my car serviced flywheel issues and they were very communicative they were amazing

Evening all. I encourage people to read this review and then decide if you wish to do business with South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response. read more

Where do I start? We had our truck towed here last week.. we get a call Monday to let us know the battery is dead (brand new battery we just put in 2 days prior to being towed) and supposedly they don't charge batteries or refuse to. I was told, to come up to grab the battery so I could take it back home 30 minutes to charge it myself. I show up, I was asked if I brought my own tools to remove the battery, (this battery is huge and heavy just FYI) which honestly sounded like a joke asking that. We go to the graveyard of vehicles, the guy that was helping us didn't know where the truck was, he also didn't know how to pop the hood. I showed him how to do that, although he didn't know how to pop the hood, he actually was very sweet and communicated a lot with my husband. I called my husband to let him know what was going on. My husband left a voicemail for the customer service manager 3 days ago, and still no response. I guess the mechanics won't work on a truck if it's not in the shop, that's why they didn't remove the battery.. do dealerships not have battery chargers or jump cables? So today we finally had our truck towed to a better customer friendly dealership and they have spoken with us more in 24 hours than South Point did in over a week. We found out thru the towing company, South Point did in fact remove panels inside the truck, and left strewn out in cab, so they actually do "work" on vehicles that aren't in the shop. So next time women, don't forget to bring your tools if you need anything done at this joke of a place. Amazing the leadership or lack of leadership here. read more

Took my van in because it had a power steering problem. They replaced the power steering pump. A week later the problem came back. They replaced it again. The problem came back again and I took it to a different RAM dealer. The power steering system, including the pump and all related parts, has metal shavings in it and will have to be completely replaced. Southpoint failed to do a complete diagnosis and cleaning of the power steering system. They just replaced the pump and didn't check or clean the rest of the system. Fortunately it is covered under warranty but I'm without my van for a month because the parts have to be ordered. read more

Nikko was my account representative, and I can't say enough good things about him. I'd normally call someone in his position a "salesman," but he never once tried to sell me on anything. He was kind, patient, and truly listened to the features I wanted. He gave me two solid options and helped me choose the one that actually fit my needs--not the one that benefited the dealership. The whole experience was nothing like other dealerships, where the staff can be overbearing, pushy, and more focused on a sale than on the customer. Nikko was the total opposite--just a genuinely great guy who made the process easy and comfortable. I couldn't have asked for better service. read more

Its a true shame I can't leave ZERO stars. As others have commented "don't go here even if you break down in front of the place. I purchased a 3 year 100k mile warranty transmission from mopar and had it professionally installed by an accredited service shop. I recently had a transmission issue had it towed to South Point Dodge. They kept my car two days, never even looked at it. Instead Blake in the service department lied to me and told me my transmission wasn't covered becauseit wasn't installed by them. Quoted me $5000. When I informed him I already talked to Covert Dodge and was told it was completely covered he continued to lie at which point I told him how disappointed and unprofessional he was. I had to go up there in person to dispute a $300 "diagnostic " fee the pathological lier Blake told me I owed. Ultimate I didn't pay it. Had Blake actually looked at my vehicle he would have saw the fluid leaked out due to damage to the pan seal. After service and part of the valve body being replaced my transmission if working fine NO THANKS to south point dodge. AVOID AT ALL COST. GO TO COVERT. These people are criminals as far as im concerned. Fraudsters. read more

Bought a new jeep in 2024 Excellent salesman and jeep is still working top notch . Financing was smooth,didn't take all day., Traded in read more

horrible customer service!!! My vehicle has been up here 3 different time. 1 time to fix the wiper that wasn't repaired correctly. This was the next day after purchased. 2nd time due to my vehicle turning off on me. 2 weeks for a diagnostic and the issue was not fixed. Stating they waiting on the extended warranty people. A week later they said the fixed the issued and after it not being covered by the extended warranty I had to come out my pocket plus pay for a rental. Let them tell it they had to reprogram the battery pack control module. This was 35 days after purchasing the vehicle. 3rd time for the vehicle doing the same thing the last time turn off while driving. I dropped my vehicle off and it took 2 week for them to diagnostic my vehicle call the warranty people. During this time I was texting and calling and No one was getting back to me in a timely manner. I called to speck with the service manager and I'm still waiting on a call back. After having my vehicle for 3 weeks straight I got it covered by my banks warranty. It still took 5 weeks to repair my vehicle and during this time no communication, follow ups or call back. I will never purchase another vehicle from them or take it for repairs. They don't understand the meaning of customer service. And don't get an extended warranty with them they don't cover anything. Go through a third party. read more

Lleve mi jeep a un simple cambio de llanta según la espera sería de 1 hr y media llegue a las 8:25am ahora mismo son las 10:16 am el jeep ya está listo tiene más de 25 min estacionado afuera en el área de que ya está listo fui hablar con el encargado del jeep se llama Eder estaba en el tel ( yo se que tienen más clientes pero es mucha espera ) y me dijo con señas que lo espere por que todavía tiene que traer los papeles a la oficina para que me entreguen la llave sigo esperando y nada que mal servicio el tiempo es de larga espera y mi trabajo me espera 10:20am read more

South Point Dodge Chrysler Jeep Ram - Car Dealers Near Me - Austin, Texas

I was not expecting to have as good as an experience as I did! My car was getting worked on, and a guy named Alex was very helpful. He communicated with me constantly ( which is rare, I usually feel like I'm begging for updates) He was personable and actually cared! Thank you Alex! You made a stressful situation way less stressful! read more

I called the service department on Thursday and was told to bring my car in for service the following Monday. I asked if they would be able to get to it right away and they said "absolutely". When I showed up Monday morning at 8 am I was quickly informed that there was a "48-72 hour wait time for the diagnosis". When I mentioned the Thursday call the service rep saidn "Man, I wish they wouldn't do that". I had another option elsewhere so I took it. South Point lost a service customer and a new car customer as I am getting ready to purchase a brand new Jeep, which I will be purchasing there. read more

Wouldn't even recommend stopping here if your car broke down in front of the building! I have never met more incompetent people in my life. they can't even read the mileage off your car so PLEASE DO NOT trust these morons to fix your car! Ivan, Bill, and the general manager Walker Stark will pretty much wreck your car and then put their hands up when it breaks down. because of those 3 morons i now have to buy a new engine and they have taken zero accountability. you would think their repairs would last longer than 4 months right?? WRONG!! and they won't fix it if you come back. they are all slimy and just the absolute worst people. tell me how the first tear down costs $1900 and then the second one (because they ruined my car and i had to take it in again *shocker*) the second tear down is $6300.... makes zero sense. it's a damn scam is what it is. this is the absolute worst experience i've ever had in my life and these 3 stooges have made this process unbearable. it's crazy how as a person you're okay with doing half ass work and sending me out on the road hoping i don't kill someone else or myself and then when the car does have another issue you put your hands up and take zero accountability. absolutely insane. no one should be allowed to work on cars here yall clearly have no idea what you're doing if you can't even ready the mileage. beyond incompetent. you all should be embarrassed. read more

Horrible customer service!! Nobody will return your calls, my car has been there for three weeks and still NOTHING!! They claim they are waiting on the warranty people to call them back, however I have called the warranty people and they pick up everytime. And the warranty compnany have also stated that when they have called South Point no one never answers! I will NEVER take my car back here again. read more

I had a great experience shopping for a new car with Carrie at South Point Dodge Chrysler Jeep! After agonizing between my top two car choices I ultimately went with a different make and model, but Carrie was friendly, energetic, hardworking, compassionate, and a great advocate for me - her customer! Carrie worked with Matthew (the dollars guy!) to get me a great deal on the Jeep Grand Cherokee I was looking to lease, and I wish I just had a little more room in the budget to make the magic happen. So if you're gonna shop for a Jeep, come here, and ask for her! The team is straight forward, open, ready to deal, and friendly. My only regret is not giving Carrie the sale, and I hope someone goes and buys "my" 2025 black Jeep Grand Cherokee from her (really, I'm still dreaming about it)! Thanks Carrie and Matthew & happy car shopping! read more

AVOID AVOID AVOID! Southpoint Dodge is hands-down the worst dealership in the city--avoid them at all costs! I brought my Jeep Grand Cherokee in for a front air suspension issue while it was still under Mopar warranty, and this turned into a complete nightmare. My service advisor, Eder, was absolutely horrible--he never called me back, even though I explicitly said phone calls were my preferred method of communication. I had to chase him down every single time. First, they told me it would take a few weeks to repair. Then they claimed the part was on backorder, pushing it back week after week until I'd been waiting three months! Meanwhile, my car was just rotting on their lot. They claimed only three dealers in the US had the part and refused to sell it to them--total nonsense! My corporate case manager ended up telling me the part had already arrived, but Southpoint put it on another customer's car instead of mine. Every time I called, they gave me a new excuse. To top it off, the front desk receptionist was rude and put me on endless holds--she clearly didn't care about customer service. Fed up, I personally called one of the other dealers they claimed "refused" to sell them the part. Turns out that was a lie--the dealer I called was perfectly willing to do a dealer-to-dealer swap. So I had to do the dealership's job for them and coordinate everything myself! Southpoint's excuse? "They're more likely to agree if a customer calls." What sense does that even make? Finally, they installed the part and claimed they replaced my auxiliary battery "for free." That was another lie. On my way home after picking up my vehicle from them, my car turned off in the middle of the road and I was stranded! When I called them for help, the same useless front desk lady put me on hold for 15 minutes, then told me to leave a message because Eder was "unavailable." Zero empathy for me being stranded on the road. I ended up getting help from a kind roadside mechanic who told me the auxiliary battery was never replaced, and my fuse box was blown--something that was never mentioned by Southpoint. I paid nearly $400 out of pocket to fix what Southpoint was supposed to do. When I confronted Eder about the blown fuse box, he became confrontational and then just ghosted me completely. Unbelievable! Oh, and for good measure--Southpoint Dodge isn't even accredited by the BBB, which has hundreds of complaints against them. No surprise there. The final insult? The same rude receptionist later called to get a customer survey from me. When I gave negative feedback, she didn't even care--it was obvious she was used to hearing complaints! So here's my advice: AVOID Southpoint Dodge at all costs. Save yourself the endless frustration and find a dealership that actually respects your time, money, and vehicle. My hope is that this review will spare others the nightmare I had to go through! read more

I've been requesting my license plate for three months now. So, last night, I'm on my way to McAllen to buy a house, and guess what? I get pulled over because my documents are "invalid." I show the cops all the documents I have, and they just couldn't wrap their heads around the fact that the vehicle is actually mine. Naturally, they arrest me for theft. In the morning, I meet the judge, and she says, "You're not a threat to the community, so I'll let you go, but you better get those valid documents (license plate) on your car, and do it fast." Fast forward--during the stop, I tried calling John in the gray shirt, but no surprise, he didn't pick up. After serving my time, my first stop is at South Point, where both Nicolas C and John act like I'm speaking a foreign language when I ask about the documents. They tell me to leave their property, but I wasn't going anywhere until I either got the documents or a trespassing charge so I could show it to the judge. Then, out of nowhere (cue dramatic music), Nicolas C--the tough guy--finds the documents. Magic, right? After that, I finally left their premises. Moral of the story: Stay away from these people. read more

South Point Dodge Chrysler Jeep Ram - 12 behind me in McAllen - Car Dealers Near Me - Austin, Texas

I purchased a RAM 1500 from them the salesperson was good and a got a decent deal. I have traded the truck in and purchased a RAM 2500 from another dealer. I have been reaching out to them to cancel my extended warranty and get my refund I am owed for more than 10 days now. All phone calls go to voicemail. I was finally given an email address I was to email, which I did. Several days and several additional emails went through. I finally got a response from Nico Cerza stating that the person who does this was away for a family issue. I requested an update and all my additional emails have gone unanswered. Horrible service after the fact! read more

This is the first bad review Ive ever left anywhere, but geez! this was simply the most disappointing & disorganized placed. I approach the line, and nobody comes to my car. I had to get off and ask for help. We go to the lounge, and seats are so dirty . After the 1.5 hr he tells me my car is ready and its right outside. I go outside and I don't see my car. I press the alarm and its on the whole other side. I get inside, the plastic is on the seat, the mat paper is there, the service number still there and my window is down. In all seriousness, this dealership needs help. The only good part here is that Lucy was amazing at setting up my appt. read more

I regret buying my car from them! Absolutely the worst service possible. I tried to schedule a detail that they said they owed me because they didn't clean it properly when I bought it. I called and was on hold for 10 minutes just to be told I'd get a call back, 3 hours later and no call. So I called again and they say the man who handles this service is in a meeting and he will give me a call back. Never got one. So called again the next day and was on hold again for 10 minutes, but finally made an appointment for 8:00 AM Monday. I show up 8:00 AM that day just for them to tell me they don't know why someone made a detail appointment because they don't do details here.. so I had to leave. I try calling them to figure it out and again on hold for 10 minutes so I gave up. Just absolutely disgusting service. If I could give 0 stars I would. read more

I contacted Rudy Fernandez about trading in my 2023 Durango for a 2024 Jeep they had on sell. They wanted 6700 trade difference. I informed them that Carvana had offered 43,000 to purchase my Durango. I sent Rudy a photo of the offer. I texted Rudy one more time. Never got a reply. Not very good for customer service. read more

Edit- Ashley the customer service manager told me she was going to get a shuttle to pick me up and get a rental car earlier this after noon, since this whole thing has been a debacle with the service department. Unfortunately zero follow through, it's past 5:00pm the shuttle did not happen and the rental place closes in 30 minutes. No communication between the dealer service center and customer service center or to myself. I even emailed the service manager Irvin and the customer service manager as this is supposed to be the quickest way to get a response. No response. Again I hate to be this person but they don't care about your time or customer service. Do not get your vehicle serviced here. What a headache. Original Review- I hate having to leave a review like this but it's been well earned by this dealership. I have a 2023 Jeep Grand Cherokee that has no accidents, no damage and no prior owners. In February 2024 I took the car in because the front bumper has been popping out from the car and the alignment on the headlights and grill were way off (various sized gaps) I noticed the bumper is popping off again and I took it back on July 1st 2024. They have a 48-72 turn time just to look at the car once it's been dropped. Today I was told the clips they replaced in February and the alignment of the bumper fascia were in tact but they believe it's a body issue and needs to go to a shop. The service rep told me the technician has put the bumper back on and I requested for information confirming the car does need body work. No call backs and no service records have been sent over as requested. This dealership will not give loaner cars even with a car under warranty that needs BODY WORK I have now gone a total of 12 days in this service department since February. I would consider this a safety issue and so does the TX DMV. I imagine if this bumper falls off (God forbid) on the highway and causes an accident with myself or other cars on the road this is a huge liability for this dealership and Jeep. read more

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I took my vehicle in because a light came on after having differential fluid replaced at Jiffy Lube. They kept the car for a week, charged me $1300 , and never fixed the car. After several more weeks in the shop they told me a part was on "back order" , and that this was a Stelantis system wide problem and the car wouldn't be fixed for at least 2 months. The whole time the representative was telling me it would be ready in a couple of days. I picked up the car and traded it for a more reliable brand and bought a Subaru. I've dealt with south point before, but will never again. read more

just like the other reviews is no joke they deserve 0 terrible service department specifically all aspects to scheduling and the wait and the service of the repair. Go to other jeep dealerships read more

AJ was great and helped me find the perfect vehicle! 10/10 would recommend! Service was great and quick. I'd recommend South point to my friends. read more

Don't purchase a vehicle from this dealership Decepitve Selling Purchased a 2016 Jeep Wrangler on October 31st 2024 The Exterior Looked good Tragically after I purchased the vehicle and the extended warranty I crawled underneath the Jeep and was shocked when I discovered the entire uncarriage including the frame was rusted out it looks like it was on the bottom of the Atlantic Ocean for 7 years The Jeep has spent most of its years in Vermont were the harsh winters rain, ice , snow and salted icy roads caused the catastrophic Took it back to the dealership and they deemed it drivable. got into an argument with the manager and he called the Austin Police on me an banned me from the Dealership. what a Coward Stay Away from these Snakes read more

Truck was taken in to get looked at and left wallet behind in the truck with a considerable amount of cash and when realized went back and it was gone. Dishonest techs. What a shame. read more

Met with Zach to look at a few vehicles. He already had the keys for the trucks I wanted to look at and was waiting outside when I arrived. He was knowledgeable on the vehicle and after our test drive, went in and immediately negotiated a request I had. The dealership was willing work with my requests, and unlike a neighboring dealer, was impressive and extremely easy. The truck came at a great price, they were fair on my trade in, and nothing felt salesy. They were streamlined and smooth. I was in and out in two hours with the new vehicle, and more importantly, a happy customer. I would recommend this dealer to anyone. Searching this year with the chip shortage, most dealers I have visited or spoken with have been out to make as much money as possible. This is the only dealer out to make a deal, and I will be back for my next vehicle as well. Customer service and reputation still matter. read more

.................................................................................. Never, ever come here for service on your vehicle! I brought my jeep here for electrical issues in December while it was still under warranty. I was told they ran a full diagnostic test, and everything was fine, except that the battery and radio needed replacing. Now, 4 months later, I'm having the same electrical issues. I asked for a copy of the diagnostic report... and they've refused to give it to me. I suspect they never ran the report and just replaced parts without proper testing. I reached out to Jeep directly, and they also couldn't find diagnostic reports associated with my VIN. the service department and its manager are ignoring my requests and refusing to return my calls. They are unprofessional, unreliable, and untrustworthy. please take your vehicle anywhere but here! read more

DO NOT COME HERE FOR ANYTHING, GO TO COVERT DODGE! My time with South Point Dodge has been horrible! I dropped my car off on a Monday, never got any messages or calls about my repairs until Thursday. They said the parts for my car will be there Friday. Friday comes, no parts. Then they send me a text saying Monday! I have no transportation, they have zero rental cars to rent which is surprising and unprofessional for people who have lives and need their car. I have missed a whole week of work and will miss more days because they are taking all day to fix a minor issue. I brought my car up there to be diagnosed a couple weeks before and they were so lazy they put something in my car to make it work temporarily and sent me on my way. Weeks later I am back with the same issue and no accommodations to insure i will still be able to move around in the time being. They offered NO UBERS, LYFTS. The shuttle services only transports to places within 15 miles of the dealership. After my services are complete I will never bring my business back to this establishment and I recommend nobody else brings their car here for any issues with their car. read more

Serviced my car here. Everyone was very kind, and knowledgeable. Will come back forsure

Deceptive and misleading. Purchased a vehicle from them with a now said vehicle requires $4,000 worth of repairs. No one will return your calls. Should have read the reviews first. DO NOT PURCHASE A VEHCILE FROM HERE !!! read more

We have had the run around! It has been 3 MONTHS NOW and still no license plates. The employees keep saying the plates are here, and they are NOT, then they tell us "Oh they are at the Honda Place next door" They are NOT! Damn can someone that works there just give us our license Plates. DO NOT BUY a car from there! The finance Department, the managers and the sales team are all incompetent. And they have the nerve to put the blame on the receptionist for quitting! She probably quit because of the work environment. read more

Leased a Jeep. I find out I "purchased" some other fancy package for my maintenance that I don't recall being told about in any way. So I make an appt to get my oil changed. that's it. an oil change. arrive on time for my 1045 appt. it has been 3 hours and I still do not have my Jeep. do not come here. read more

Had my Jeep repaired by them. It was returned with a Check Engine light on that wasn't there before. They wanted over $1000 to fix the problem. Took it to a Jeep repair specialist and got a repair for $800: for a problem caused by South Point. read more

Everyone had impeccable customer service skills but I was not prepared for how amazing Matthew, Jaxson & Carter were! Matthew & Jaxson took me through every detail of the sales process, and Carter got me an outstanding deal with finance :) After going from dealership to dealership, I had a seamless experience from start to finish. I am confident that I got the best deal and I would recommend Southpoint Dodge to anyone. I'll see y'all soon when I'm in the market for my fifth charger! read more

South Point Dodge Chrysler Jeep Ram - Car Dealers Near Me - Austin, Texas

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customer service was AWESOME! Luke was a great guy to work with, they took care of everything! great people for sure!! read more

South Point Dodge Chrysler Jeep Ram - dodge charger 2023! - Car Dealers Near Me - Austin, Texas

These guys really pissed me off. I've bought about three cars from here and this last one that I bought was a 2023 Jeep, the Jeep started off with a noise in the steering box and it got sent to the service center and they failed to fix it, it got sent like three times, the forth time I sent it. They said they were on back order with the part that the car needed, I've been waiting for about two months now and they still haven't given me a call whatsoever to explain what it's gonna take to get my car fixed, I really thought these guys were better, but this is the worst experience I had buying a car, especially with my representative(Alan) (Ashley) if you're looking for a car, I would always recommend to buy a Mopar no doubt about that but please just don't go to the specific dealership, they have the most unprofessional customer service read more

My name is Jessica Hall. I am the one who dropped off the 2019 dodge ram you are currently working on. I am writing a review to see what can be done about Jose flat out lying to me over the last 2 week and costing my family (so far) $700 in car rental fees due to Jose flat out not doing his job and lying about it. I have attached 2 weeks worth of conversations between me and Jose. You will see I have checked in with him EVERY day since I dropped the truck off. Every day, Jose has an excuse of why photos were not sent to the warranty company. First was because he needed the truck to be on a lift in order to take the photos. Which was a lie because the photos Miguel sent clearly show the truck on the ground. I even offered Jose photos, as my husband and I took over 25 photos of the damage before the truck was picked up by the tow company and delivered. We have EVERY photo you all took, already taken in our phones. Jose said no, that our photos would not work. When in fact he didn't even try or ask, despite me offering him photos. Jose also said there were specific videos the warranty company wanted. Also a lie as Miguel did not send any videos and the warranty company. We also confirmed with the warranty company they did not ask for videos. Jose then starts blaming the next person, aka the "warranty company", that the photos aren't being taken due to it being the warranty company's job and our truck not being "in line" anymore now that it has been diagnosed. Both my husband and I called our warranty company and they said they have not sent out inspectors in YEARS and it is not a service they offer even if we ask. I have all of this documented below. Also Jose opened up a ticket for the wrong issues with the warranty company. We brought the truck in for the rear differential seal being broken and on the claim with our warranty company, apparently, Jose forgot to add this piece in with the initial claim. He opened up a case for the motor and transmission, but left out the main component of what we brought the truck in for. I was with Jose while he put the notes into the system and double checked that he had all of the information he needed to make the claim and somehow, he still failed to open the claim properly. When my husband came up to the dealership, there were 3 bays open and several technicians not doing anything. We have photos of this as well. This is absolutely absurd and flat out robbery. You have robbed us of $700 due to your tech lying over and over for two full weeks on something that takes MINIMAL time to do. Taking 6 photos does not take 14 days. I want to know what actions are being taken to remedy Jose lying and what you are going to do for us since this has cost us $700 minimum so far. That $700 is just the 2 weeks that Jose lied. That does not include the full week our truck sat on your lot before the inspection and does not include the time the truck will still spend there during repairs. read more

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I will never be taking my 2017 jeep renegade back here again. We had our engine replaced due to a recall. And the AC stopped working a few months later. They didnt properly remove the AC line when they replaced the engine so it got twisted which led to a bad leak. Then when we took the jeep in they said it wasnt their fault and they wanted to charge us $1900 to fix it! AND $300 just to diagnose the problem. Even though the new engine was supposed to be under a 3 year warranty. They were completely unwilling to help even though this was clearly their fault. I dont trust these folks at all. They just want to rip customers off who they know they can take advantage of. Buyer beware!! read more

What a shady dealership, with nothing but lies. Sale guy EJ and Jorge, good people. Responsive and did what I asked sending pictures because I wasn't in the state of Texas. Both told me it was available, so they passed me to Josh the Sales Manager. Josh is where the problem lies because after agreeing on a price for a 2022 Dodge Charger Hellcat, he told me he would send me numbers. He told me I could wire the money on 6-1-22 because I had to "wait till the 1st of the month" He also told me I would have to place a deposit down which I said I would do. Waited all day and got NOTHING for paperwork "the numbers" Next day I got in contact with Josh and he said he wasn't at his computer, but give him 15 minutes and he would call me back. Waited 4 hours, I called and left him a message. No reply so I called back a few hours later, still got his voice message. Called again asking for the General Sales Manager and Josh answers his phone. I talk to Josh and asked where's the paperwork and he says they are selling someone the car who is there in Texas.Then he says that he told he would sell me the car on the 1st if no one else bought it, which is a lie!!! Why would he tell me that when I told him I have the cash, and he told me the car was available the day before and when he knew I wanted to buy it. Why would he tell.me thst it was available? Such a shady person with no customer service and a complete bullshitter! A waste of my time and many other people's time who were involved with this supposed sale to me. Dirty business! I am livid for him wasting my time and lying to me as if I was born yesterday. Update: I called the General Manager to complain and make them awaee, and he says it was miscommunication....no....it was lies! GM is just as bad because all he had to say was the car was sold. I would never deal with dealer. No wonder they got 2 stars when most dodge dealers have 4 plus stars..... Update to reply. I NEVER, EVER SAID HOLD THE CAR FOR A FEW WEEKS WITH A DEPOSIT. I SAID, I WOULD PUT A DEPOSIT DOWN, AND I WOULD WIRE THE REST ON JUNE 1 WHEN THE BANK OPENED AFTER THE HOLIDAY. SOMEONE IS LYING AND IT AINT ME. YOU THINK I WOULD NOT PAY FOR AND NOT HAVE THE VEHICLE SHIPPED RIGHT AWAY...ESPECIALLY WHEN THE CAR WAS THE EXACT BUILD I WANTED? I ALSO ASKED HIM FOR EXTENDED WARRANTY AND MAINTENANCE PRICES. HE SAID I HAVE TO SEND YOU THE NUMBERS. HE NEVER DID! HE LEFT ME.WAITING ALL DAY AND I HAD TO CALL AND CHASE HIM DOWN ASKING FOR THE "NUMBERS". read more

South Point Dodge Chrysler Jeep Ram - Car Dealers Near Me - Austin, Texas

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