Humongous, thank you to Harley Grizzle!!!! I had the best experience I have ever had getting my car…read moreserviced. I'm a young girl and typically get overcharged or things added to my bill. This was my first time at this dealership and they did NOT disappoint. I came in to get my 15,000 mile service as well as get a part fixed for a recall. He informed me that I actually had TWO recalls on my car price matched my oil change. And found some other discounts he could give me!! And was so kind and fast!!! I cannot express what an incredible experience I had!!! BIG THANK YOU HARLEY!!!

I had a very disappointing experience with the service department at South Point Hyundai, largely…read morebecause of how my concerns were handled. Before bringing my vehicle in for service, I called the dealership to ask about transportation. I was told that a courtesy shuttle was offered to take customers to and from the dealership while their vehicle was being serviced. Based on that information, I scheduled my service appointment expecting transportation to be available. When I dropped off my vehicle around 7:00AM, my service advisor, Hailey, informed me that a courtesy shuttle might not be available to bring me back to the dealership after my service was complete. I acknowledged that at the time. Later, when my vehicle was ready, I called and asked if a shuttle could be arranged. Hailey told me there were no guarantees but that she would try. I also asked whether I would be reimbursed if I had to take an Uber, and I was told there would be no reimbursement and that I would need to take my reimbursement concerns to Hyundai corporate. After waiting approximately 30 minutes without receiving an update, I called the dealership again. The employee who answered informed me that no shuttle request was on file. Thankfully, they immediately arranged transportation for me, which I appreciated. Unfortunately, when I arrived at the dealership, the situation became even more frustrating. Rather than acknowledging the communication breakdown or focusing on a resolution, I felt the conversation became argumentative. I asked to speak with a manager, and my mother joined the conversation by phone while the manager helped address the situation. Even then, I did not feel my concerns were taken seriously or that any responsibility was acknowledged. I understand that courtesy shuttle availability can be limited and that transportation cannot always be guaranteed. My disappointment is not about the lack of a shuttle itself--it's about being told beforehand that the dealership offered shuttle service, the apparent failure to submit my transportation request, the lack of communication after I called, and the way my concerns were handled afterward. Customer service is measured not only by whether problems occur, but by how they are resolved. Unfortunately, this experience fell well below my expectations, and I hope the dealership takes steps to improve communication, follow-through, and accountability for future customers.

Joshua Lottermoser made it a great experience, he was positive, friendly and helpful!read more

A big thank you to Austen Vasquez, service department, for taking such great care of me today. I…read morepicked up a screw on the highway and made it to the dealership with just enough air left in my tire. Austen got me into service right away and had me back on the road in no time with a new tire. And thank you to Derek Ochoa, new car sales, who took the time a year ago to thoroughly explain the tire protection plan. Because of that conversation, I was covered today and didn't pay a penny out of pocket. Great service all around.

My initial experience with South Point's service department was disappointing. My vehicle was in…read morethe shop for two weeks, communication was poor, and I struggled to get updates from my service advisor, Eder Garcia. I often felt that the timelines I was given were unrealistic and that I wasn't receiving clear or accurate information. I also found the dealership's AI phone system, Amanda, frustrating because it made it difficult to reach someone who could actually help. However, I want to update my review because the dealership has since brought in a new service manager, and my experience with him was completely different. He took the time to listen to my concerns, communicated honestly and professionally, and made sure I was kept informed throughout the process. His customer service and willingness to make things right restored much of my confidence in the service department. While my original experience was not a positive one, I believe it's only fair to recognize when a business makes improvements. The new management has made a noticeable difference, and I hope that level of service continues for future customers.

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

Go to guy is LAFAYETTE! You rock thanks for all of your attention to detail and expediency…read more Lafayette your go to guy at Capitol Chevrolet. Thanks everyone!!

I am extremely disappointed in both Capitol Chevrolet Austin TX and General Motors regarding how a…read morecatastrophic issue with a brand-new vehicle has been handled. My 2025 Silverado experienced a catastrophic engine failure with under 6,000 miles and required a full engine replacement. While the mechanical issue itself is concerning, what has been more frustrating is the lack of communication, follow-through, and urgency from both the dealership and GM. Since the vehicle went into the shop: * I've had to repeatedly initiate contact just to get basic updates * Calls and promised follow-ups from the dealership were not returned * There was no clear repair timeline provided * The replacement engine was later confirmed to be on backorder, extending the delay even further * I've incurred ongoing rental costs due to the lack of a dealer loaner and minimal coordination Despite escalating the issue to GM Customer Care and requesting meaningful resolution, the process has felt slow, reactive, and dismissive of the real inconvenience and financial burden placed on the customer. When you spend hard-earned money on a new vehicle, especially a premium truck, you expect reliability, accountability, and proactive support when something goes wrong. Unfortunately, this experience has demonstrated the opposite. Based on my experience, I would strongly caution anyone considering purchasing a vehicle from Capitol Chevrolet or investing in the GM brand to think carefully about what happens after the sale -- because when a serious issue arises, the customer support simply hasn't been there.

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I bought my 2013 Ram there last year and got a good deal. I…read morewas in and out in about 2 hours and was probably the easiest car buying experience I've ever had. Literally I picked out what I wanted, told them what they had to do to get my business and they were pretty close to what I wanted done. The only con that could be if you want to nit pick, is that the sales staff is pretty young and lack a little professionalism, but I really don't care. I just had to take my truck in for service and had no real issues. The service dept was really busy and it took a day and a half to get my truck back. The shuttle driver was outstanding. Not sure what all the neg reviews are about, maybe I was just lucky.....

Went see used car I did not appreciate their attitude. They had the car in show room and hesitated…read moreto bring it out for test drive and no attempt to negotiate at all. They just pretty muck kick me out. I felt very insulted and walked away. Bad business practices. I would not recommend to even visit them, it will probably ruin your day. Next day I drove to Houston Sewell dealer and got similar car at better price. Not recommend.

I recently purchased a M340i from Geo with BMW of South Austin, the shopping experience was…read moreamazing. He helped me stay in my price range but still get me into a car that I am in love with. During the test drive he was very knowledgeable about the car. when it came down to trading in my GR 86 in he explained the entire process to me, as he could definitely see it was very hard for me to sell my baby. As I went into Finance with Ryan he helped in any way he could with getting the car into a payment I was happy with but still making the process quick (not rushed). Telling me serval different options and giving me advice, as I am pretty young to be buying a higher end car. The BMW Genius Lazarus also was very knowledgeable about the car, seeming just as excited as I was. The dealership itself was very peaceful and clean. Overall I I am very pleased with my experience, and will be going back to Geo for any future purchases.

I have been coming to BMW of South Austin for four years now. I have never had anything but a…read morefantastic experience! The teams are friendly, helpful and detail oriented. I have brought my car in for service, detailing, new leasing and a number of other things and have always gotten the help I needed. Calvin specifically has been an amazing advisor. The dealership itself is also very big and nice. Great place to get work done or just relax while waiting for my car. Highly recommend this location!

Good advertised price. Decent value on trade with a little negotiation. Smooth process through…read morefinance without high pressure tactics on extras. Avoid Saturday if possible, but even on a busy Saturday we got through in about 4 hours from arrival through test drive to purchase.

Kings of bait and switch. Attitudes of employees towards each other sarcastic and rude…read more Reel you in with BS, when the vehicle you drove over an hour to look at, has long been gone. Offer you one thing on trade and then cut it over half with untrue, disparaging remarks about your trade in, to justify deductions.