Audio express on sunset absolutely horrible. Went in to have them install a simple rca output for my sub the guy i talked literally didnt listen to 1 word i said and actual put words in my mouth to another employee then tell me that the job will run about 120 then i have to make a appt thats 2 weeks out. So as he is standing there talking his nonsense im googling audio and i go down to DC Sound on sunset n boulder great guys knew exactly what i wanted and did it for 75 and in 45 mins. Yes same day. Audio express is a damn joke never again read more

They have nice radios and the important thing is one dollar installation.

Had a hard time getting my refund and not treated with respect only one person out of the whole store had good customer service

These guys are idiots. Went in because my drop down DVD player wasn't getting any power. Asked for them to diagnose it. After 15 min of them bsing me about it taking over half a day to do that at 80 an hour I told him if I couldn't get a straight answer I would just leave. Needless to say I left. read more

Update - the GM of the store, Jed, reached out to us and quickly and efficiently fixed our problem! I'm so happy to report that our stereo works perfect! Because of his excellent customer service we'd return and would recommend this business! Make sure you ask for him! read more

Very well priced and got my Truck done ahead of schedule. Very good customer service. Thank you for a great experience.

I just received help with a stereo that was installed elsewhere. Jed was more than kind to help me with a problem, and went out of his way with no sale to be made in the process. I will use them for any audio/visual needs in the future. read more

I am floored by the honesty of this team as I have never experienced anything like it from a retail company. I am active duty military and I was here on leave visiting my family. I needed to purchase a new stereo for my car back in the UK and I heard on the radio that there were discounts for this company on line. So when I went to their page, I saw there was a military discount offered. I spoke with Shawn who sold me a nice dual din stereo with an adaptor for my UK car. However, the computer charged my final bill by an extra $34 instead of subtracting it. I did not even think about it and simply paid the bill. Two days later, I received a call from this team telling me about the mistake and asked if I could come back in to get the refund. Not only was there a $34 refund for the overcharge but a refund for the discount of $34 that was never applied and then the refund for the tax on the new adjusted price. Professional team, excellent prices and superior honesty is a rare experience now. Thanks so much for restoring faith in humanity. Six out of five stars! read more

I had to get a bluetooth installed in my car after I was pulled over (but not ticketed) for talking on my phone while driving. I decided to upgrade to a whole system, including Carplay. The guys at the store were great at explaining all the options and when they installed, they helped me program. Of course, now I have to figure out how to shut it up about exceeding the speed limit. read more

I wrote a review last month about not being able to get a remote installation on a new Subaru. I called today and was told you can't do that type of install. Come on man!!! This cannot be that hard. The dealership said you can do this and after I wrote my review you even called and said you could do it. Why can't you do a basic remote start install!!!!!! I am so frustrated with you I want to explode. I give. If any if your locations can do an installation of a remote start, please call me. I know it is "complicated" and "really tough to do" but you are the one the dealership said cold do it.can you give me a referral to a company who can do remote start on new vehicles or Bluetooth? read more

I am so happy I selected this place, finding it on line. From the moment I walked in Zach made me feel confident in my choice of business. He was knowledgable and caring. After installation he took time showing me how to operate my new JVC. I was singing all the way home! Audio should be grateful Zach is working for them and putting forward such a positive attitude. Kudos Zach. read more

I didn't have a lot of time. So I stopped into the store and was warmly greeted by Shawn Dykes. I explained that I wanted something simple and affordable. He wasted no time and hooked me up with a JVC KD-R885BTS. He showed me what it could do, took a look at my console with me and had me in an out in an hour with installation, warranty and a GREAT price! The best thing about these guys is that they're not HIGH PRESSURE salesmen like other places. Feel free to contact me, and make sure you talk to Shawn. We'll probably do my wifes car next. read more

I am so impressed with Audio Express! I probably called 25 different audio stores around the valley and was given shady answers and ridiculous quotes at many of them. When I went to Audio Express, Shawn and Jed took a ton of time to help me find the right system, got my car scheduled for the next day, and I absolutely love how it turned out!!! I actually enjoyed my commute to work this week because the drive is SO fun now!!! My new system sounds awesome, and I couldn't be happier!! I recommend these guys 100%!!!! read more

Had a Viper alarm installed on my SUV. Aaron took care and got me the best price. I had a small issue with my dome light going out the next day. Called them and went back in. Aaron got me in with no appointment and the problem was fixed in about 20 to 30 minutes. The problem was a fuse went out and they replaced it. System working great. Thank you Aaron, for having a great professional and concern service. Much appreciated and love this Viper alarm system. read more

I have been to the Audio Express on Sunset twice and each time I have gotten exceptional help. Zac has helped me both times and has wonderful customer service. He definitely knows his products and never tries to go above my wants and needs. I never feel pressured and I always feel knowledgeable about what I'm receiving. The installation is always on point, everything always works and prices are excellence. Definitely would recommend going to check them out and ask for Zac he's the best. read more

Went it today to purchase a new deck for my car and Chris helped me out and had me taken care of same day. Everyone here was friendly and knowledgeable and I would recommend this place over and over again. read more

This place was wonderful! I decided last minute I wanted to surprise my fiancé with a new radio before he came home from a trip. I called Audio Express and spoke with Jedd. I let him know I was looking to get a radio installed in one day! Ridiculous request, but thought it was worth a shot! He told me to stop in and he would see what he could do. I had no clue about radios or any of this kind of stuff and Jedd helped me pick out an awesome radio that was just what I wanted. He was very reassuring and I didn't feel like I was getting ripped off or pressured into buying a bunch of stuff. He was a life saver and was able to get he radio all installed and was even nice enough to show me a few of the radio features and offered for my fiancé to come in if he had any questions. My fiancé was so surprised and absolutely loves it! Thanks again to Audio express and especially Jedd for the great experience!!! read more

The first impression I got when I entered the store was "ghetto". A sloppy, unkempt showroom with too many of the displays not working. The sales staff were not very motivated, almost bored looking. Professionalism was nowhere to be found. The place had a "swap meet" feel to it, but for a lack of other places to choose from, I decided to stay. It turned out to be the worst experience you can imagine and a waste of $1200 for a deck and amp installed. First of all, they do not have the best prices. Shop at Crutchfield, they're way cheaper. Then get it installed anywhere but Audio Express. That $1 install is a misleading statement and a bunch of crap. Only one type of deck costs a dollar to install. the other 99% of what they sell costs way more. Plus the installation kit for that item, plus "miscellaneous shop parts". Lookout for that one, mysterious shop parts. I paid almost $40 for mystery parts. Oh yeah, and they removed the heater ducting that went to the back seat of my truck to install the amp under the seat. Nobody asked me if it was okay to do that. It wasn't okay. My new system sounds worse than the factory stereo that came with my truck. And good luck if you complain. They stand behind nothing. All you get is a bunch of frustrating double talk. Everyday when I'm in my truck, I'm reminded of what a terrible, frustrating experience that was. read more

I have had the best experience one can get: Number one is Shawn's excellent customer service, best work done as they fixed what another installer damaged. Reasonable pricing, job done in a timely manner, I am grateful and will always go back there when needed, absolutely recommended!! read more

I can only think of two guys that work here that are actually nice and work with you and actually try and help you ! I've been there 4 times not counting how many times I've had to go back because something they installed isn't working ! Now I don't know if it's just the installation guys that suck but after spending so much money you would think they would get it right the first time ... no one is perfect so maybe by the second one they would get it right and nope .... very disappointed at the work they provide with the installations! read more

Jeb (store manager) is quick to call you a liar. Truck keeps going back because the alarm doesn't work right. Don't let them sell you a warranty they won't honor. Bad experience. read more

I came into audio express to get some subs installed in my Hyundai Genesis. Zach took care of the install and did an amazing job from start to finish. My car looks great, and sounds even better. Ask for Zach and you'll be in good hands. read more

This was one of the worst customer service experiences I have ever had. Whatever you do - do not get work done on your vehicle at this place. I went in to get a quote on an upgraded system and backup camera for my new (2 months old) truck and decided to go ahead with the install. 2 days later I went to drop off my truck and the very first thing that they did was tell me that the first guy I spoke with 2 days earlier did not explain everything to me correctly and it was actually going to cost me another $120. I still decided to go ahead with the install and was very excited about my new screen and new camera. I was told it would take about 4 hours and I got a call from them about 5.5 hours later. They told me that their techs did a good job with the install but that now my truck wouldn't start. They had to keep it overnight to re-trace all of their work to see what they could find. The next day I called to speak with the GM and he told me that they were still unable to find the issue. Little did I know that I would be without my truck for over a week while they had the Dodge dealer check it out and the dealer determined that it was an electrical short of my fuse box and that it was definitely caused by someone. I then went to Audio express to let them know that they needed to pay for the repair of my truck that was running perfectly when I dropped it off and all that they could say was...."well they can not prove that we did it". This place is a joke with inexperienced techs installing equipment in vehicles they have no business being in. Also - before they brought it to Dodge they pulled everything that they installed out of my truck so you can understand how angered I was to have to pay for a repair on my truck and still not get anything that I asked for. Audio express did end up paying for 1/2 of my bill but it still cost me $550 and a week without my vehicle. Beware because this place is all over ripoffreport.com also and you are better off going to the dealer or custom shop that has first hand experience with your type of vehicle. read more

I had am Alpine iLX007 with JL Audio speakers and Kenwood amplifier installed in my Hyundai Veracruz. The guys at Audio Express were fantastic! They were a great help in selecting the components and they did a tremendous job with the installation. I am so pleased me talking to them about upgrading my audio systems in two other cars. read more

Awesome service and super friendly staff. These guys were able to get me in at 2pm on a Sunday and out by 3pm with a perfect install of a new head unit. The salesperson (Aaron) was particularly helpful and even took time to configure the EQ on the new system and everything sounds great. Best part is with free installation it was about ~70$ cheaper than Best Buy. read more

I recently took my daughter's car there to have a stereo installed. Our appointment was near the end of the day and I feel like the employees were rushing. The stereo that we were having them install was a Black Friday purchase from another store. Unbeknownst to us, the stereo was a return HOWEVER, my issue is with the installation that audio express provided. When we picked up the car, they didn't even come out to show us that it worked. All that we could hear was static. We left, thinking we just needed to learn to use it. We were never able to get radio stations to work. We finally got the Bluetooth music to play but it sounded terrible. I took the car to another installer and this is what they found: All 8 speaker wires wound together & uninsulated, the radio antenna was not connected, and the stereo was not grounded. Now that it has been installed properly, our stereo woks and sounds great. read more

Call ahead for any openings for installation. Kinda pricey. Overall customer service , Jedd was awesome.

I purchased a stereo and speakers for m son for a Christmas Gift and unfortunately he did not want the gift after all. I tried to return the merchandise to the store however, they would not issue a credit back to my card only a store credit which is not what I wanted or asked for. They were completely uncooperative and unwilling to credit my account. Then after telling them I will contact their coporate office all of a sudden they say they will return the item but only if they can knock off a 20% restocking fee!!!! This is brand new, unopened merchandise....never been used all they have to do is credit my account and put it back on the shelf!!!! Never ever will I recommend or go to this place for any service again...what a scam.....bad business!!! read more

I called to see if Audio Express had a part, I was very specific about the part and they said they had the part so I drove there (1/2 hour) to pick it up when I got there they told me my stereo was too old and I would have to go to amazon to buy it but they wanted to sell me a new system. I feel the only reason they told me they had the part in the first place was to get me into the store to sell me a new system. Buyer beware. If I were you I would steer clear of this store because I am read more

I was short on time and needed a new deck. Aaron was really helpful, didn't pressure me and worked with me to ensure I got what I wanted at comparable prices. Everyone was great. Aaron sat with me to set up the system to my preferences and make sure I knew how to use it before I left the shop. read more

I have an old truck and the stock radio no longer worked. I stopped in here to check it out and was helped by Aaron. I liked when I told him I just needed some music and speakers and the only concessions to fancy I wanted were the BT capabilities he kept it simple and the options he showed me were all reasonably priced. He didn't try to push more than I needed on me. I had planned on checking some other places to compare prices, and maybe I could have gotten things cheaper even after install some where else, I don't know. I really didn't care at that point. Customer service sometimes beats out price and got that in spades with Aaron. After installing he gave me a basic overview of use and answered all the questions I asked and never made me feel dumb, though I'm sure a couple of them might have seemed that lol. He also did adjustments for the sound and ended it all with "if you come up with any more questions or need help, come see me anytime". It was a great experience for the uninitiated in car stereo buying. :) Thanks so much again Aaron. read more

I bought a Kenwood Stereo from Aaron the Assistant Manager at the Audio Express on Sunset. The service was excellent and his knowledge about radios was exceptional! Great group of guys and great prices!!! read more

This review is long overdue!! Zach at AE on Sunset has helped my boyfriend and I several times. He has always been so polite, kind, and helpful. He remembered us and made sure we got the best deal and the best quality. He answered all of my questions and made sure I knew how to use my new purchase. Their customer service is stellar! So,Thanks Zach for all your help with my car audio needs. We will see you again in the future! :) read more

I went to Audio Express to have speakers installed in car and to have an aux plug added, The salesperson Jed said it would be around same price to replace radio with a JVC that has aux and USB so I went with that and scheduled a 450.00 job for three on thurs. which is not convenient and they schedule when convenient for them. So I decided to go back and tell Jed I don't want stereo I just want speakers installed how about I buy a better stereo and put in my wives Audi and Ill pay the difference.More business for them right.well Jed at that point didn't really want to help , he didn't really want to show me a better stereo for my wives car , in general didn't really seem to want to help at all.So I left and the called and said I want to cancel service all together, I didn't like the way I felt when I left like I was doing them a favor.Told on phone by Jed that sorry had a bad day,up all morning.Well That's not my problem!But then I had to drive all the way back to get refund because they needed my card,refund given with no apology.Will go somewhere else and not recommend this place to anyone. read more

Terrible service!!! Over charged me for everything!!! Had a complete stereo system installed plus the new 360 Radar. Just an upper than average system cost me $3,000!!! The face on the JVC unit had multiple scratches all over it. They said I would have to contact the manufacturer after I paid extra insurance on all my components! Really? Plus there were so many other things that went wrong with their service so many you would run out of time to read this. Their big thing is they had an excuse for everything, cost me a lot of time because I had to wait again and again because of all their mistakes. Go somewhere else this place is a joke and stole my money!!! read more

Awesome service and knowledge! Zack hooked us up with the same system he has in his vehicle. We made the mistake of going to Best Buy first, where the sales girl didn't even know how to turn the stereos on! Then Best Buy want over $300 to install the system. Quality installation, great sound, and no high pressure sales. Love my new stereo with Apple CarPlay !!! read more

I went to Audio Express because I wanted a professional install job done on a new boat, not just a big box retailer that didn't specialize in marine audio or taking a chance on something on the internet. I met with Wade and then Jed and they were both outstanding. They took me through a bunch of products ranging from inexpensive to really high end marine audio. The end result was fantastic. Super clean sound and plenty of bass without being obnoxious - I couldn't be happier. The install was really clean and on time. Five stars all the way around! read more

Didn't buy. No chance to. The two lazy morons that worked here couldn't muster much of anything past "what's up?" . The heavy set guy behind the counter seemed to be contemplating a bowel movement of sorts. No one was in the store. Sorry. I guess there must be a line of people on the weekend. Luckily I found what looked good. Was $400 here but $260 on eBay and I'm dealing with an experienced installer on Craigslist. read more

They donot stand behind their products I was told I had to buy another unit when my kenwood wold not eject my cd.

The customer service sucks. I was asking for certain speaker and the guy kept pushing another brand and he showed me how loud they were and they clearly sucked. Then the guy just left me for like 20 minutes. And noone asked to help me I wanted to get a coup.e of thing at this store but I guess they didn't need my business read more