I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

Came here a few years ago, did not have a good experience…read more The brands they represent are the top tier brands like Wilson and MSB. Their listening rooms are very well put together, but my experience was a bad one. Do not care to elaborate, as it reminds me of the poor experience.

I highly recommend Ken and his shop. You will get personalized and professional service as well as…read morehonest advice. There aren't many local shops such as this remaining. The prices are the same as the huge impersonal internet giants. You owe it to yourself to give Ken a try.

Ken was pleasant, friendly, and helpful. AN is located on the second floor of a small building,…read moreparking can be challenging, but lots of great gear to listen to.

I've had a fantastic experience with Bob V. and Rhapsody. I bought speakers from Bob a few years…read moreago, and since then, he has continued to provide exceptional support. He's very kind and helpful. Answers questions promptly, often within minutes. And he will support you for years after your purchase. I really can't recommend him highly enough. Another reviewer (who never went to the store) referred to Bob as arrogant. In all my interactions with him, his behavior has been lightyears from arrogant. On the contrary, he's been kind, friendly, humble, and helpful.

Bob is a guru of his audio world . I know him for years and every time I visit his place it is…read morejust another great story of his audio life . Thank you Bob for last Wednesday afternoon

I walked into Sound by Singer twice. The first time, I had absolutely no idea that I was walking…read moreinto a shrine of audio. That was in October 1998. I had just moved to NYC. I had a very limited budget of $1,000, and I was hosting a housewarming party the next day. I knew I was in the wrong store pretty much as soon as I walked in. However, Andy Singer was very patient and walked me through my options and I walked out with a CD player, an amp, and speakers from three different manufacturers that I had never heard of before. And he managed to make it work inside my budget of $1,000. A couple of months later, I was developing audiophile tendencies. The equipment I bought was that good, even within that budget, but the CD player just wasn't doing it for me. So I boxed it back up and returned to Sound by Singer. Amazingly, Andy didn't just take the CD player back. He sold me this beautiful alternative CD player made by an obscure English firm, for which all he asked me for was $200 and the return of the original CD player. The resultant combo kept me more than happy for 20 subsequent years. The amp eventually died, and the obscure firm in Jersey that made it had gone out of business, and it was not cost-effective to replace it. I ended up replacing everything. Although it's not an option for an audiophile, so I don't really qualify, I covered my home with Sonos speakers. I still have that CD player. I never play music on it anymore, but it was built with such love and care I have not been able to bring myself to part from it. Thank you, Andy. If you were the person many of the people posting negative reviews here say about you, you would have laughed me out of your store with my budget of $1,000. But instead, you made that $1,000 go so much further than I could possibly imagine. RIP Andy, and thank you for 20 plus years of beautiful music and helping turn my first New York apartment into my home.

I wish I could hive 0 stars. I bought an Esoteric SACD player years ago. It immediately had issues…read morewith the drawer getting stuck. I brought it in and after a few days they said there was nothing wrong with it. I got it home and the drawer stuck. I had to send it California to have it fixed under warranty but the shipping was expensive. Andy Singer was still alive then and when I spoke to him his solution was to sell me something else.

Amazing support and the best speaker I've ever bought, will keep coming back, worth making bothread more

Luckily Mike is as great in support and advice as he is in salesmenship. I came in looking for a…read moresolid pair of speakers for my new place and he found me the perfect ones. Highly recommend.

Emailed me that my vintage Pioneer stereo was not worth their time. I ended up selling it on…read moreCraigslist.

There is a reason why even the WSJ rated them so high..they are simply a class act. Fair,…read moretransparent, extremely professional and prompt are words that come to mind in my dealing with them. I will be interacting with Stereobuyers more as time goes by for my high end electronics needs.

I highly recommend this company for personal or professional use based on their outstanding…read moreservice, industry knowledge, honesty, and generosity. I called them to repair a printer for my home based business (Brother MFC 9130-CW laser printer) and was given a level of customer service, product guidance, and responsiveness you would expect for a annual service contract of 100k plus. Bob goes above and beyond.

Really helpful service! We are a small business, had an emergency copier repair and they came…read moreimmediately and were fairly priced. We'll definitely continue to rely on Citywide.

Miky is the best rep I have ever encountered at a copier leasing shop - he has integrity and really…read moreunderstands customer service. He helped me choose a machine, gave us a really good lease price on it, and has been 100%receptive to all calls and requests since the machine has been in the office. He is fantastic and I would absolutely do business with him again. And even better, I never ever ever have to deal with Xerox again.

Thank you Miky! Our law firm had an urgent need for a copier and printer with networking…read morecapabilities and American Copy Machines was able to come to our location on short notice. Miky and his staff provided amazing customer service and went above and beyond what was required. These are traits you don't see in businesses in 2018. I can't thank you enough and I highly recommend anyone that needs office equipment to give American Copy Machines a call.