Integrity and sales are not always in concert. HOWEVER, the folks at audiolab were exceedingly helpful, communicating extensively, after hours and weekends. They gave insightful answers to my questions. Their integrity is exceptional. They put service above sales. This creates trust, thereby increasing sales. Great job, Greg hall read more

Excellent experience! Eric was a great help through the entire process. Great price, fast delivery and follow up.

Nick gave me great advice. Introduced me to new products. Everything arrived right on time. Price was very competitive.

Excellent customer service. Scott was meticulous about installation of my TV. Came back when I noticed a problem. He solved it with a thinner cord and had the patience to answer all my questions. Also installed a new internet wi fi system which is the first time I have had full house coverage. read more

I'm so glad I found this treasure of a store so close to home! I had to replace a 20-year-old high-end (Revel) subwoofer and they had the perfect units to not only replace it but improve upon it at a very modest cost. I was amazed at the wide range of equipment available, all organized by price range in five dedicated listening rooms. Sometimes they get deals from manufacturers that are truly stunning! Most recently I wanted to upgrade an old turntable and was able to try out units over a wide range of price points, until I tried an Technics SL-1200G (Grand Class) in the high-end room. Nice but expensive and very heavy (40 lbs). Nick G. walked me through all the various options and I ended up ordering the black-finish version (SL-1210G). When placing the order, Nick noted that he lived very near my house and offered to drop off the new unit once it was in stock and set-up. But a few days later I got a call that the unit was back-ordered and could take over a month to arrive. So he offered to drop off their demonstration unit at my house in the meantime! Three weeks later, the SL-1210G arrived and Nick took care of dropping off the new one and picking up their unit. Now that is amazing service! read more

George took great care of my concerns as Cambridge took a while to ship an urgently needed component. The service has been outstanding and very communicative. read more

Had what I was looking for. Very nice selection. Good price. Great service. Recommended.

Always knowledgeable and friendly, willing to spend time when just looking and asking questions.

I bought a new DAC to upgrade my digital front end. Audiolab was the only place that could get the unit to me in a timely fashion (tariffs?). The staff was friendly and we spent some time talking about audio in general. I used to review equipment so conversations about evaluating systems are always interesting. I am still burning in the DAC, so I am refraining from commenting on the performance. My previous DAC was from the same company, but so far I have noticed increased detail with the new piece compared to the old unit. read more

Excellent and expert consultation found a perfect match for on my system. The staff are great, shipping was fast, and a return was processed quickly and effectively. Highly recommended! read more

Cable is excellent, shipped quickly and safely. First time user and I will get back the next time I need audio gear.

2 stars is Could've been better. Exactly. Their in-store experience might get good reviews, however, my online experience led me to a PayPal claim before they responded. I placed an online order and paid through PayPal. I received an email from PayPal confirming my payment, but nothing from the store. I didn't think much of it at the time. Well, you know how things slip through the cracks and it was a week later before I realized there had been no communication. So I went to their website and selected their online chat feature. Once connected, I typed in what I had ordered, the date and could they provide me with a tracking number. After about a minute an auto-reply said they were closed but, you know, they will get back to me. The next day I called the store during their normal business hours listened to the automated choices and selected customer service. The person was not available and was asked to leave a message. The same details that were provided in chat were given. You know the outcome by now. No one responded so I opened a claim with PayPal. The very next day I got an email saying they shipped my item and provided a tracking number. No apologies. Just like nothing happened. Obviously they have a management issue with determining who should be watching online customer orders, their chat feature and responding to voicemail. read more

Excellent Service, Advice, and Gear! Nick was very helpful as I tried to determine the best way to upgrade my system. He listened, made suggestions, explained, answered more questions... and then helped me make a great decision. The new AV Receiver made all the difference in the world. Shipping of products was very timely. I accidentally ordered two of something and the customer support team quickly took care of that... ensuring that I was only charged for what I needed. I will definitely work with them again. read more

I can't say enough about the excellent selection and amazing customer service at Audiolab. I was searching for a turntable, cartridge, and phono preamp. They were the only store to have the ones I was choosing from all on display. Also, they were happy to negotiate a generous and complex trade-in arrangement. From the initial discussions online (a great process in itself) to the in-store experiences to the ordering of parts to the final prep of my turntable and easy pick up arrangement, they worked with me with flexibility and precision. And unlike most other high-end audio stores I've dealt with, there was absolutely NO condescending attitude and NO attempted upsell. Thank you, Audiolab, for making this process a joy. I am THRILLED with my new system and can't stop listening. (And if anyone out there is eyeing a Technics GR2 turntable, DO IT! It's fantastic.) read more

No question about it. Audiolab gets everything right about knowing equipment, understanding sound and music, and how to welcome and work with people who want great sound. Eric is passionate about music and sound and deeply knowledgeable. He listens carefully and is always great to learn from. Audiolab is a fantastic brick and mortar audio studio and store with a great online presence as well. Check it out and you'll be glad you did. read more

All of the guys here are very knowledgeable. They have the resources and the contacts to offer an enjoyable, one-stop service, when it comes to all things hi-fi. Nick helped me with turntable purchase and is now assisting me with speakers and a sub. The whole team here is super reliable for great service. read more

Prompt service and always keep you update to date on the shipping progress. Know their stuff and always willing to help.

For the money this is an excellent buy! Got mine on sale for much less. Great for a limited budget.

Beyond great. Having never been a customer, the reception I received was simply as professional and welcoming as I've ever experienced. Then, having become a customer, the quality and timeliness of the service demonstrated a caring and concern that clearly rose above basic profitability. Special appreciation goes to Eric Stoeber whose product knowledge and gracious attitude made my visits both satisfying and enjoyable. read more

Great place to do business with. They sell quality products. Their staff is extremely knowledgeable in home audio. I have dealt with Nick the most. They will work with you to find the right product that fits your needs and budget. I always receive orders promptly. read more

Great vendor: prices an service. I purchased a CD transport that had problems due to the manufacturer (who has an excellent reputation), and Audiolab jumped right on it. read more

I'm writing about Audiolab Stereo & Video Center, Inc 2300 E Lincoln Hwy. Langhorne, PA 19047 and if there was something less than one star I would use it. If you expect customer service like Amazon here, forget it! Ordered Denon AVR-S540BT 5.2 Ch. 4K Ultra HD AV Receiver (Open Box) and after determining that it didn't work either with the optical cable nor with any of our components we had no choice than to send it back. But then customer svc (Laura) claimed now we have to sell it as an open box and they kept $115.00! WTF? It WAS an open box to begin with and clearly didn't work. This is the worst customer service I've encountered in a year of both good and bad and i'm warning you all to step away from this company like you'd step away from a dog turd on the sidewalk. Btw, we bought a new one from Best Buy and it works great! read more

Nothing like this place anywhere. Some of the best sound systems anywhere near or far. Everyone there is ultra knowledgeable and kind. Highly recommend. The other reviews aren't nice, I don't know why. read more

I recently took a chance on AudioLab to purchase a high end AVR for my HT. I had decided to go with the Denon x8500HA. I made my purchase online and then received a unsolicited call from Nick, the sales manager. He explained the 8500 is being discontinued and recommended replacing it with the A10H. After giving me time to do my research on the A10H (as well as emailing me spec & data sheets), they allowed me to roll my purchase of the 8500 into a pre-order for the A10H. I could not be happier with the service I received, the thoughtfulness to inform me of a potential poor decision & an alternative that (in the end) will be a much better fit for my situation. I had decided to go with a 7.2.6 setup but now I can up that to a 7.4.6, which was truthfully what I wanted but made compromises with the wife. Now I can, later of course (wink, wink), sneak in my extra independent subs down the road. Thank you to Nick, Eric & everyone else @ AudioLab for making this experience truly special. I would not hesitate to refer anyone since they genuinely care about you, your money & your experience. As well as what value you will get for said money. read more

Excellent small company to help you find the best audio equipment. Nick was very patient in showing me the many options for high end speakers and electronics at their awesome showroom. He didn't try to upsell me but listened to what appealed to me and put together a great package of Magnepan and Rogue Audio components. A company that wants to work with for the long term and values as a client. Ask for Nick! read more

I recently purchased the Marantz Cinema 40 from Audiolab. The receiver was out of stock at the time. Marc informed me new stock was on its way. Within a week it was shipped. It arrived packed very well, double boxed. Marc kept me informed through the entire process. Service and communication was top notch. read more

Back to 2008 this company installed the movie theater in my house. Two years ago I got a problem with my equipment and I called them for the service. The manager Dale told me no time to do service, They are working with new contraction now and very busy . He said will call me back and never did. I made huge mistake to call them again 5 month ago. One speaker stopped to work . Tech came to my house and spent about few hours to find out a problem with the speaker. He couldn't. Took speaker with him and came back few weeks later to tell me that nothing wrong with it. He spent couple more hrs in my house again and after meeting over the phone with high professional manager Dale they came to conclusion that the problem with a processor and need to be send to repair center.In the same time Dale was trying to sell me new equipment. I was waiting for more then month to get the answer from them and decided to call Dale. He told me the unit came back from the repair center and nothing wrong with the processor. I went to their office and collect my device . The bottom line is if you want to avoid all problems and aggravation STAY AWAY from this company read more

I missed a sale on Crutchfield for a $1k Denon home theatre receiver on sale for $750. Crutchfield wouldn't budge on giving me the sale price even though I had missed the sale by only a few hours. I went online and read reviews for retailers and found that Audiolab had a great reputation. I read one review that mentioned they had bought from Audiolab off of Amazon. I checked their seller reviews on Amazon and found that they have over 4K reviews and are rated 100% positive. I contacted them via a live chat on their website. I told them I was trying to find someone to match a competitor sale price from last week. The individual was able to confirm the item was on sale last week and then told me to call the store and speak with sales. So I did, and they knocked $250 off the price and sold me the unit for $750. Within 2hrs I had received notification that it had shipped and would arrive in 2 days. I was very impressed with this place, they are an authorized Denon retailer which is important, excellent customer service, fast shipping- I'll definitely buy from them in the future. Thanks Audiolab!!! read more

Great store, fantastic equipment and expert advice. The price was fair. And home setup was perfect!

I purchased a system that was problematic even before I obtained it. They did not have speakers I ordered and it took several weeks to receive them. I had to go back to the store several times to get speakers I could have easily purchased online. Good reviews of this company are just dumb luck. If you don't have a problem, no problem but if you do you are S.O.L! The speakers failed, both! Bowers and Wilkens. I returned them to Audiolab under warranty for repair. That was nine months ago and still I do not have my speakers. They wont even respond to me. The manufacturer wont respond either. I have to go to court to get my money back. Hard to believe but true. Stay away from Audiolab and Bowers. read more

Absolutely horrible company I would not recommend them to anyone. I ordered a center channel on line Tuesday morning. Wait till Friday to call them since it had been 4 days with no tracking number or any contact letting me know what was going on with my order. I call Friday to receive the worst customer service I've ever experienced. I was emailing the customer service manager to try to get my money back since 4 days to ship a package is ridiculous. The manager tried to make it my fault that I didn't want to wait for them to figure out how to ship a package. She proceeded to tell me I wasn't being reasonable and that I would be blocked from their website because I wanted a refund. This is terrible business practice and they should be held accountable for such practices read more

Terrible customer service. Checked their website as I planned out a home theater system. They were having a sale on a couple of items I wanted. Checked their Saturday hours. Drove 45 minutes, excited to get started. The store is dark. With a paper sign taped to the door that they were closed. Who runs a business like that? Nothing on their website that they would be closed. Went to one of their competitors who actually maintains business hours and bought my system from them. Avoid. read more

Avoid this business at all costs. They scammed me out of $300! Their customer service is HORRIBLE...combative and uninformed.

Terrible customer service. Sent me a defective item never received refund for my return and owner hung up on me. Spend your money with a company who values their customers. Do not buy here. read more

I returned to Audiolab over the past holiday weekend to get some noise-canceling headphones. The salesman helped me sort through all the options and pick out a pair of Bose headphones that work great. There were some great promotions going on so I also picked up a turntable that will make a great Christmas present. While I was there I was treated to an impressive demonstration of Atmos technology. It sounded incredible. If you haven't heard it yet you stop in for a listen. It's like being in a movie theater. I think I know what my next purchase may have to be... :-) read more

This company has the worst customer service I have ever encountered. I purchased a pair of headphones on Monday and the following morning a received an email stating that the package was pending shipment. It is now Friday, and no word about my package. I have emailed, called and live chatted with them and no information-just attitude. They blame this on the pandemic. They can't tell me if the item shipped or if it is even in stock. Their answer was "I don't know." I requested to cancel the order and was told that the package may have gone out. This was yesterday afternoon, and today when checking the status, they don't even answer their live chat. What a horrible company. Using the unfortunate pandemic as an excuse for bad customer service is quite lame. read more

Customer service here is top-notch. I connected with Nick through the live chat feature on the website and he was extremely helpful in assisting me in building a system. I asked a ton of questions and he was very responsive throughout. I'm very satisfied with the purchase I made and will definitely order additional components from them when the time is right. After 2 days of back and forth, they had the majority of my order ready for pick up within an hour. The crew at the warehouse were very friendly and loaded everything in my car. Glad I was able to help support a smaller business during these uncertain times. read more

Do not trust these guys. On November 29, 2019, I purchased a Marantz PM-6006 integrated amplifier. Because they didn't have another one in stock, they offer to sell me the floor model for a 15% discount. They could not locate the remote control for the floor unit, but promised to order one from Marantz and send it to me within a week.They also indicated on my invoice that they owned me a remote. A week passed, no remote. I called. "It's on the way." Two weeks passed. No remote. Called again. This time, no call back. I've now called six times and I have never received a call back or an answer or a remote for this unit. David, the owner, is deceptive and indifferent to customers and is not a man of his word. Avoid this store; stick to Amazon. Places like this are why brick and mortar is dying. He doesn't deserve your business. read more

Terrible customer service. I was there for 20 minutes. Walking around and no one even came over to me. When I ask for someone to help me. The guy looked aggravated. Then I just left. read more

Great store with fair prices. Not a chain. Have really the best audio and televisions. I had an issue with them in the past, but it was resolved. Back in love with the store again read more