1. Surface Specialists

    1. Surface Specialists

    0

    Columbia, SC

    Surface Specialists

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Get pricing

    You can now request a quote from this business directly from Yelp

    Services - Surface Specialists

    Surface Specialists Photos

    You might also consider

    Recommended Reviews - Surface Specialists

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Surface Specialists

    You might also consider

    The Tile Shop

    The Tile Shop

    3.7
    (9 reviews)

    They clearly work off of commission.. after we talked with our last salesman, we ended up paying…read moretwice as much as our previous estimation... you can't return any of the tile which is what they sell you extra on! be careful going in, they can sense if you are new at the process, and ryan will try to get every last dollar out of you!! Edit: got a call from the manager Benjamin who I explained in detail the situation and he understood. Is willing to work with me to correct the situation and really seemed like he cared! He didn't ask me to but I'm changing the rating since his customer service is great! The store really does have an amazing selection of product as well!

    DO NOT SHOP HERE!!!! If I could give it a Zero star I would. Quick to take your money but offer…read moreZERO help with any returns or credits. Our contractor asked us to buy all of our materials prior to starting our bathroom remodel. We went here, worked with a different store manager, ORDERED our tile, had to wait due to supply chain issues, picked it up when they called. Then our contractor had to finish up a job-which lasted longer than expected(out of our control). He did our job, we had about 4 1/2 boxes of unused tile-floor and wall (20% overage we were told to buy by the store!). I tried to return the tile as soon as we possibly could only(literally the same day the contractor finished laying the floor) only to be told our returns were not eligible due to time and policy change. How convenient. I even asked if they would issue a store credit with a re-stocking fee which I was kind of expecting. Nope. Furthermore the "new" sore store manager offered no help and she copped an attitude when I said that my "discount" was almost equal to the amount I was returning when I asked the value. The tile took time to order from the store, the contractor took longer than expected, but we were never notified by Tile Shop that the terms of the return had changed! Shady a$$ people here now-you've been warned! Sub-standard tile and NO SERVICE AFTER THE SALE!!! Another Huge WATCH -OUT....the entire sales staff and management we dealt in the beginning with were no longer employed at the store (4-months later)!! It's too late for me now-DON'T SHOP HERE!!!

    Floor & Decor

    Floor & Decor

    3.0
    (10 reviews)

    The Manager, Joy, was wonderful to work with. Wonderful suggestions and backsplash ideas! Much…read morebetter than Lowe's or Home Depot. Fairly priced as well! Thank you Joy!​

    I placed a large flooring order totaling nearly $7,000 more than two weeks ago with the expectation…read morethat pickup would be straightforward. I even rented a cargo van specifically for the trip. Before leaving, I called at 9:00 a.m. to let the store know I was on my way to pick up my order. When I arrived around 10:40 a.m., the experience immediately went downhill. I stood at the customer service desk while three employees were present, yet no one acknowledged me or asked if I needed assistance. Everyone appeared frustrated and completely uninterested in helping customers. After waiting, I finally got someone to assist me. Unfortunately, it only got worse. By the time my order was being loaded around 11:15 a.m., the two employees handling the pickup were rude, short, and abrasive. There was no greeting, no communication, and no appreciation for the fact that I was picking up a significant order. I work in Greenville and rarely shop the Columbia location, and this experience reminded me why. The difference in customer service between the two stores is night and day. Greenville has consistently been professional, friendly, and helpful. Columbia, on the other hand, made what should have been a simple pickup stressful and frustrating. When customers spend thousands of dollars and plan their day around picking up materials, they deserve to be treated with courtesy and respect. Based on this experience, I cannot recommend the Columbia location. If you have the option, I would strongly suggest driving to the Greenville store instead.

    Surface Specialists - refinishing - Updated July 2026

    Loading...
    Loading...
    Loading...