I called to make an appointment and vet called me back. She was extremely knowledgeable. She was so…read morenice and helpful!!!

Dr. Doyle goes where conventional veterinarians can't and don't go. She gets to the root of health…read moreand behavioral problems by using the skills and knowledge and the remedies of homeopathy. Homeopathy is just one of Dr. Doyle's areas of expertise, however, as she is trained and licensed as a conventional vet as well. I no longer am willing to subject my companion animals to the palliative and immune-system suppression pharmacological treatments that are typical of veterinarians today. Dr. Doyle is wholistic in her approach, and I appreciate her being there for my animals, even if it means driving an hour each way.

I have been going to this vet since it opened in this area. Before going here, I typically took my…read morecats to the vet in Moorefield, WV. The drive was never fun, and there weren't appointments, so one could end up waiting over an hour if it was a busy day. I love that this vet has extended hours on Wednesday evenings so that I can go after I get off work. I call, make an appointment, and I can be done in under 10 minutes after arriving. The vets are a father/son duo, and they also have a main vet office near Keyser called Hi-Rock Animal Hospital. If your pet happens to need more extensive testing or a stay overnight, they'll transport your pet here to care for them, and bring them back to the Romney office when it's time to go home. Their services may seem a bit pricey at times, but to me, that's worth the trade off in gas and time I would use to drive elsewhere. I've used them for regular yearly checkups, a teeth cleaning, gastro-intestinal issues (cat stayed a few nights), vomiting issues, and euthanizing two elderly cats. The one time in particular was memorable because I had no money on me at the time to pay for it, since I'd accidentally left my checkbook at home in my grief. Since my cats were clients and had been, the vet told me to bring the check by the next week, no problem. I definitely have never forgotten that kindness. They are definitely my preferred vet of choice!

I am grateful for this father & son Doctor duo. They saved my dogs life in the middle of the night…read moreon a weekend. I called to see if there was an emergency number on their answering machine message & the father answered the phone. He told me he would meet me at his office in Keyser right then so he could see her. She had to have surgery that night & wouldn't have survived otherwise. They also saved my sisters dogs after they ate rat poison. I have heard negative reviews about father Gustafson, I think his personality is just a little rough around the edges but he knows what he's doing & is a great doctor! Thanks docs

Have used Shenandoah animal Hospital for years, always been satisfied, but when a dog is cleared…read morefor anesthesia after listening to the lungs and four weeks later goes into respiratory distress, shortness of breath, labored breathing. Did not think she would be with me the next morning. Was given an appointment for three days later. Since when is respiratory distress, shortness of breath, labored breathing not an emergency. She suffered through the weekend and I had to put her down with stage four lung cancer multiple masses in both lungs that had not been caught before she was given anesthesia. There are several fantastic vets here. The techs and the front desk staff are great, but when respiratory distress it's not recognized as an emergency, there is no . I will never use them again, especially when no one took responsibility for this

They are awesome ! My animals love him !!! I would definitely recommend them. I won't go to any…read moreother but them. Thanks for being great with my animals !!!

My son is autistic. When his cat was dying, she came to the house. We all set with the cat. The vet…read moresaid let the animals all say goodbye. They did she gave him a shot. Flatsky the cat went to the rainbow bridge. All animals went to say goodbye after. We all cried. For thing that was so sad. It is a day I'll never forget.

I could not ask for a better vet. Than Dr.Frank, and her staff. She is patient, and kind, she comes…read moreright to saving u the stress of having to crate or leash your babies making the drive in, waiting, and the extra expense. She has seen my babies and myself at our best and at our lowest when I had to let one of my babies cross over, she was compassionate and understanding, and gave me the time I needed and let me hold onto my baby as I said my goodbyes and she slipped away. She understood that it wasn't easy and she even sent me a sympathy card. This is a GREAT vet!!!!!

Having cared for several of my pets, I was disappointed that I needed to put my sweet 17 year old…read moreBaby to sleep and they "didn't have any availability". I understand they're running a business but I have paid them thousands of dollars over time and trusted them with the care of my animals and when push comes to shove, they don't have any availability... give me a break! Won't be back, but pretty sure they couldn't care less... This was an emergency, deeply painful, and only worsened by the experience with Cacapon Vet Clinic. He died before I could get him anywhere else.

Dr. Spaid is an excellent vet and deeply caring. His staff is also great. This practice deserves…read moremore than 5 stars!

Another dog, another stellar experience at Lost River Animal Hospital. Delilah needed a femoral…read morehead ostectomy. Cost here in N VA: $7000. I paid a fraction of that at LRAH. You will experience the nicest staff and the utmost competent care. They are God sent. I recommend anyone making the very beautiful , 90 minute drive to WV for your baby. It is worth it!!! Dr. Tina Klepinger is a highly skilled practioner. Wherever she is, I will follow her.

I'd give this Animal 1000000 Stars if I could! Dr. Keplinger is amazing. Her staff is great and…read morethey all have a good sense of humor! I take all my pets there and let's say ... I have a lot!

the BEST vet practice hands down!! Dr. Moffett is the best!! I've been to many different vet…read moreoffices and none of them compare to SB!

Well i went there for the first time with my new German Shepherd Puppy today and well I could def…read morenot have asked for better service and info. They did so much to inform me of everything i needed to know and to expect. GREAT Staff to deal with very friendly... Very clean and nice waiting room. They also gave my puppy a chew bone to chew on while he waited. And they give treats while they examine him which helped out a lot... They know what they are doing there and I would recommend this place to anyone with a loving pet. They don't rush you through the process they take there time and explain everything to you and then some. Extremely Happy Customer Here...

Was nothing but sincere and caring when handling my dog. Had to put her down and they came out to…read moregive her the goodbye she deserved

Dr. Cleveland is a caring & great vet!! I have a very nervous large dog. The home visits & Dr…read more Cleveland make it a relaxed, no force, exam. They have everything needed including medication with them. The fees are so reasonable for home visits. I Highly recommend this practice. Never going back to vets office unless absolutely necessary.

They have been great at taking the time to help me care for 3 week old kittens. They also did a…read moregreat job with my not so friendly older cat. Couldn't ask for better care and help for my four cats.

I own a horse and a Service Dog who have received care by the Veterinary professionals from…read more Mountainview from both the Keyser and Petersburg locations. In the past (2019-2023) I experienced quality care--especially by Dr. Duncanw. I moved to Delaware, but recently returned --only to find new staff who in many cases are bullies--don't listen to their customers, and don't know how to do accurate and timely invoices explaining services rendered and itemized charges.. Apparently the Keyser Clinic generates invoices/statements for BOTH clinics--a very strange arrangement causing customers to get the "run around" when a question about the an invoice occurs. Adding to the problem is the irregular hours the billing clerk wotks. No one else can address billing problems? That's their policy. Customers end up calling several times to finally get an answer-- both annoying.and inefficient. The last time I called, I asked to speak to a supervisor, who thereafter refused to allow me to explain why my invoice was incorrect. Instead, she talked loudly over me, told me to "settle down", referred me to the "difference" between a "Statement" and a "bill" --which made no logical sense--and then hung up on me! If I was her boss, and i heard about this kind of behavior, she'd be fired. Customers should come first and treated with respect. So it doesn't surprise me that complaints by other customers are being reported. Vets are scarce in rural WV and MD, but that doesn't give Mountainview the right to be condescending to its customers. A case in point are the bold highlighted portions of invoices sent that insinuate each customer is so ignorant to need such emphasis that the bill is due upon receipt--especially when Mountainview is at fault in the first place for sending bills out delinquently, i.e. months after the care was received. Customers in Mountainview's catchment area have little recourse for animal care. We're stuck. But I refuse to pay for two farm calls and 2 wellness checks within a 2 month period when all the immunizations should have been done on ONE FARM CALL...AND my horse had already had his immunization for the same vaccine five (5) months earlier. I provided the prior immunization documentation when I enrolled my horse with Mountainview. They also performed a Coggins which I never requested!! I already had a Coggins that was only 5 months old. Coggins are valid for one year.

I was extremely impressed with Dr. Singh and his assistant. I have taken my german shepard a few…read moreplaces for a nail trim and also tried it myself and have never been successful. Dr. Singh came in with his assistant, explained the process and then in under 10 minutes trimmed all of her nails. We also discussed vaccinations and medications, but he was not pushy and made me feel like he was very knowledgeable. I was also able to get a later appointment, which I appreciated and also appreciated the fact that Dr. Singh wanted to make sure Emma's first time in his office was a pleasurable one. I will definitely be bringing Emma back. Thank you Loudoun Valley Animal Hospital!!

I have been a customer for many years. Recent interactions with customer service left me unsettled…read more The exchange of information did not meet expectations and involved a level of unprofessional communication that was concerning. During the interaction, I was directed to take my pet's records elsewhere if I was dissatisfied. Surprisingly, I was told this by a long term staff member. Based on this experience, I will be seeking services elsewhere and would not recommend this business.