I've been with them for at least 3 years or more. I signed on when the company before them ran it…read moreand was great. Service was great, I always saw someone on the grounds. Now? I don't see a soul. If I call the number at MY location, i get someone from across the country. They have NO problem increasing rent but what did me in was I was paying $125 a month for a 5x10 unit. I look on their site and it's $61 a new unit with no fees. I asked them in order to save the aggravation for us all if they could lower the rate. The kind man on the phone said yeah that's crazy, I'm sure we can arrange something. Would $80 work? Yes. I said I have NO problem hoisting my stuff to another unit. I don't have THAT much stuff and I have SUV's. 3 good runs, I'll be in a unit at half the rate. He agreed and said let me ask the manager. He comes back over a week later and said the manager said no way. $125 or nothing. So... I'll be leaving now. Instead of getting $80 a month instead of $125, you can get $0 and find a new renter. Great business model! I will say, he was really great to work with. Wish everyone else there was like him! I gave 2 stars because my unit was secure, clean and I enjoyed storing my things there but the company is greedy and it sucks. It's corrugated metal boxes on a plot of dirt that people take care of themselves. Not a ton of work is needed here, overhead is stupid low and from what I'm reading on other reviews, they aren't even turning on the temperature control for the units they charge more for to be climate controlled. So you're hoping no one notices and they save money on not powering the climate control. Could these people BE more greedy?!

This place is horrible. I am in units on the east side of the entrance, they have no security to…read moreprotect your unit from break ins, they also will not tell you if there were break ins and oh, btw, there have been multiple. They also raise the rates 30% or more within 90 days or less, they do that to everyone. No point in storing anything over 2500 and insuring with them cause they won't pay for more. They also won't pay for anything thats personal, read the fine print. Just a horrible business. If there was a way to give them negative infinity stars I would do it

I don't do reviews but someone gave them a one and I thought that was ridiculous because not only…read moreis the staff incredibly helpful, their location is well kept and safe, and they have a convent rental truck.

Stopped in to rent a unit and received a rude greeting by the woman who could not understand why I…read morejust walked in during her lunch hour (at 1:15 on a Saturday). She made sure to let me know it said that in the door, which it did in fine print. Perhaps a larger sign, or maybe even locking your door, might prevent customers from walking in. She seemed legitimately annoyed that I was there. So I went across the street to Aunt Betty's where they were very nice and happy to take my money.

Clean, convenient, and excellent value. Online application was easy. No surprises. Unit was…read moreready when I got there a day later with a welcome note and key/cylinder waiting fir me. Highly recommend. Renee was very helpful

I had a great experience with renting a storage unit. Todd at the front desk was very helpful and…read moreknowledgeable also polite.

I have been a storage space customer in several different locations in the area. I keep coming back…read moreto Extra Space because of the personal touch and great service from Tammy and Will. The facility is kept up well and anytime I have had any questions, they were always quick to help out. I have had no issues while being a customer there and recommend the establishment to anyone.

There's a reason why this business has great reviews and high marks/stars…read more Tammy was beyond amazing regarding her kind and professional customer service. She worked for the company for a long time, she knows her job expertly and it's quite clear she loves her job too; as it genuinely shows. Her pride and attention to detail is exemplary. She is a huge asset to this company. I only wish every business I dealt with was this effortless, smooth and super pleasant. The storage space was clean and ready to go when I arrived. Bravo and kudos regarding everything! I would highly recommend them to anyone I know.

Easy, bluetooth entry!…read more I rented a 10x10 unit online. When I arrived, the staff kindly checked my order and then explained how I could simply drive around and would find the lock I already paid for inside the unit. When I saw the unit I realized I had underestimated the amount of space I'd need. I returned to the office and then switched me to a 10x15 within 5 minutes, with no trouble at all. This time, I decided to rent a bluetooth unit for ease of access with their app. The app allows you to open the entry gate, exit gate, and any bluetooth units you're renting. Easy peasy! Unfortunately the bluetooth wasn't registering my new unit (the one I had just switched to) quickly, so I could not use the bluetooth for a couple of hours. I called the office while standing outside my unit, and Keith walked out to meet me and explained that the unit was already open, and I could manually lock it, so it did not prevent me from putting items inside and securing them during my first visit. Easy! I was surprised he walked over to tell me himself - very kind. I returned the next day and the app worked as expected.

Nice employee (Tammy) in office- easy to set up the app & she helped me on my phone with a problem…read morewhen I was there to put things in my storage unit. The unit was clean & the lock purchased from them was easy to install. Only negative was some extra fees I had to pay initially- but the special price on the unit helped balance it out some. First time I've rented a storage space so probably should have researched that more (my fault). Overall- glad I decided on this place- its close & Tammy was very helpful. Good experience!