This was our first time taking my sons service animal to an amusement park. We were not sure what…read moreto expect as there really was limited information out there. When we arrived we went to guest services and they asked standard questions like purpose for dog. We were able to also get a quick line pass due to my sons needs and the dog. It is good to note we went on a Thursday so it was a slow park day. The staff at every ride was amazing and kind in explaining how it worked. Every ride has its own kennel cage. We were able to leave him in the dog stroller on some rides and others we just popped him into the cage. He happily sat and waited for us. Because we had the quick line pass he did not have to wait long. The cages are in small rooms or behind curtains at the front of the line. I would recommend anyone nervous about it to trust me when I say your dog will be safe for the small amount of time they have to wait.

We were first-time users for the Universal Kennels…read more The first representative that helped us in the morning was great. I called him ahead of time and asked if we were able to provide electronic copies of our dog's vaccination records. He was kind and helpful at the front desk and made us feel at ease. We came back to the kennel mid-day to walk our pet and let him run around on the grass area adjacent to the facility. Now, the pick up is why I am giving this kennel service a 1-Star rating. Per the the contract, we had to pick up our dog at 11:00PM. This was no issue as the parks closed at 9:00PM and we wanted to get a bite to eat afterwards at CityWalk. After we already ordered, my husband called the kennel at 9:05PM and make sure we had until 11:00PM. The last representative on-duty said he was heading out EARLY. My husband asked "if we don't make it in time, will we not be able to get him?" and the rep said YES. Absolutely no heads up - wouldn't have known if we hadn't chosen to call FIRST. So in panic, we had to pay now and get our food to go. Disloyal to the contract and a total inconvenience. I bolted back to the kennel, and found that the door was locked at 9:24PM. As a pet owner, you can imagine the feeling. A sign was placed on the front desk that the representative was "checking on our dog or out back cleaning"..... to which neither was true. Our dog was completely unattended. I called the kennel line and the security line multiple times provided on the phone outside and got no answer. After waiting and waiting, the representative came up on a golf cart, entered the facility through a side door, and unlocked the front door from the inside. He then walked away as if we didn't see me the whole time. He did not try to explain himself or apologize - instead rudely asked me "pick up name?". I got my dog and got out of there. We will not be returning.

Everything Great place and wonderful staff…read morethat made our puppy first stay very special

Our 1st time ever boarding our buddies and VI Pet was wonderful Kept us informed and our dogs…read morereturned healthy and happy! This is the one and only place we will use to board Coko and Onyx.

BEST DOG BOARDING EXPERIENCE EVER!!!!!…read more There are not enough wonderful things to say about Grammy & her dog boarding business! We took a trip to universal for 5 days, all the way from Maryland. Trying to find a dog boarding business that would accommodate our late arrival time after our 12 hour road trip was few and far in between..and then I found Grammy! Her existing reviews were already extremely reassuring, and then I reached out with our information to see if it would be feasible. She got back to me immediately and was so patient and flexible with our drop off and pick up times, it was truly so easy to book and set everything up! Fast forward, we get to Grammy's around almost 1 in the morning, after driving for 12 hours with our sweet Cherry Tomato! And wow was I shocked, our girl usually can be a little standoffish with entering new places/going into unfamiliar homes...I don't even think she looked back at us once Grammy was there! She got right out of the car and just went straight on up to Grammy and was greeted by the sweetest woman! We were floored! She was tail wagging straight through the front door and it was so reassuring for us! Grammy also kept us updated with pictures every hour during the days she was there! We got to see all her new friends she made and our Cherry just having the best time! We couldn't recommend Grammy more! Overall 1000000/10 experience and I have never felt more peace of mind leaving my baby with someone new. We will absolutely be boarding with Grammy for all of our future Orlando endeavors and I highly recommend you do too! We can't thank you enough Grammy!!!

Meko has a blast. Thank you Universal Dog Care for coming in clutch for us. It was so easy. Drop…read moreoff and pick up. We will be definitely booking here next time!'

I took my dog for his first day of daycare on Friday…read more At 10am I get a text saying he was playing rough with another dog and had a"couple of small scratches and a small puncture". I was told he was cleaned up allowed to decompress and put back to play in a different play group. Imagine my surprise when I go to pick him to and see the condition he was in. I didn't get to fully look until I took him outside. I took pics and got in my car. I decided I wanted to speak to the manager so I called and was told he would be in the next day. When I got home and looked for the puncture I was shocked. I went first thing in the morning and was told the manager would be in later in the afternoon. While there I spoke to one of the other employees who mentions that the dogs are left alone in the rooms. No human supervision. There is no mention of this anywhere. They advertise experienced supervision on their website and being focused on safety. I can't imagine multiple dogs , especially large ones, being left unattended in a room. It was his first day. They don't even know his behavior and how he reacts to different dogs. This is all around irresponsible. I trusted them with my dog and this is how he is treated his first day. They said because I signed a waiver they won't pay for any vet bills and won't allow me to see the video footage so I can better understand what happened. There goes customer service. Lesson learned. Before leaving your dog with a doggie day care find out how many people are in the room with them? How they introduce new dogs? How many dogs in one room? Ask questions.

New dog boarding and daycare spot located only a few miles from Universal Studios!…read more Extremely clean, spacious, and the team is extremely friendly and dog-knowledgeable. Our Loki, a 100lb Lab Mix, thoroughly enjoyed himself at day camp and he was returned to us sparkly clean and a nice scent too! We have lived in Orlando just over a year and have had to beg for friends, one-off dog sitters, and even cancelled trips because Orlando's (affordable) dog boarding options either cater mostly to small dogs or they declined because of Loki's separation anxiety. This place welcomed our pup with open arms, and he even helped out with another dog that was terrified of being left there. We are SO happy that we finally have found a trustworthy, affordable, clean, knowledgeable option for dog boarding has finally landed in the area!

Diva's Doggie Dude Ranch was recommend by neighbors and we were super thrilled to find them. I'm…read morehappy they took an extra step of a meet and greet to make sure Panda, our puppy Aussie, would fit well and to make sure he wasn't aggressive. They are easy to communicate with. I also received numerous updates, photos, and videos of panda while he was at doggy daycare. I'm happy he's able to socialize with other dogs and avoid being locked up all day. We also received an adorable report card for our puppy.

Linda and Christine did a great job caring for our two cats Pablo and Koosh while we were out of…read moretown. They were extremely communicative providing timely and informative updates that gave us peace of mind that our kitties were doing well. They also sent videos every day that we enjoyed watching. Would highly recommend for your kitty care needs.

We cannot say enough wonderful things about Ashley from Luxe Pet Oasis! Our whole family went on a…read morecruise to celebrate my son's birthday, but we were worried about what to do with our 73-pound Pitbull mix, Kobe. When we were referred to Ashley, I wasn't sure at first--at the meet and greet I thought, "Wait, Kobe is almost her size!" But wow--good things truly do come in small packages! Kobe absolutely adored her. Not only did she win him over instantly, but she even prayed with him before his dinners (a detail that melted our hearts!). Ashley sent us recorded updates so we never felt out of touch, and every night she made sure his space was washed, tidy, and cozy. The best part? Kobe got to stay in the comfort of his own home while Ashley came to walk him, play with him, and shower him with love. It gave us such peace of mind knowing he was safe, happy, and cared for. We are beyond grateful for Ashley's professionalism and warmth. Now that we've added our little miniature poodle-bichon mix, Coco Tinga, we can't wait for her to enjoy the Luxe Pet Oasis love too. Ashley is a true gem, and we'll be recommending her to every pet parent we know!

Ashley was absolutely amazing with my two dogs! She did drop-in visits for us and made the whole…read moreexperience stress-free. She kept us updated with pictures and even FaceTimed us so we could see our dogs, which gave us so much peace of mind. It was clear they were well cared for and happy. I highly recommend Ashley to anyone looking for someone reliable, communicative, and caring with their pets. Thank you again, Ashley!

I have a 6 month old pup named Ellie who needed some basic obedience training and conditioning for…read morewhat seemed like simulated separation anxiety. I talked to John on the phone about the type of training he thought she would need. Just through the phone conversation I learned a lot about what he was able to do for our family but also for my pup. He gave me some advice over the phone that I could start practicing with her. Even though my zip code was a few miles out of what their website says they cover, he still was willing to travel down to my house for training. He has a package of 3 initial trainings(which he says is usually all most people need) and then additional ones if needed. I was looking around at petco/petsmart trainings but they did not seem like they'd be helpful since theres only one person with up to like 5 dogs and the things they were teaching seemed like stuff I could just find online myself. After our first hour and a half of private session and consultation, my little Ellie has shown tremendous( if not the most I've seen in this short amount of time) improvement! I also actually have a structure of a training regimen I can practice with her now until the next two sessions which are flexible in timing. ALSO, he brought toys, treats, and chews for Ellie to use for her training and to keep afterwards! Great surprise! HIGHLY recommend their in home training with John. He has extensive knowledge on training and understands the way dog's minds work and how they communicate which is very important when bonding and training your dog. It is also private 1 on 1 training so the whole hour and a half is all focused on your dog and it's needs unlike the retail store training. It is all positive reinforcement training so nothing negative! I am already confident that this was worth the time and money only after our first session and about as much as I would've spent on the petco or petsmart training! Sure it is half the amount of classes I'd be getting but the quality covers down. Not trying to knock the big chains, but the training just isn't the best out there. TIP: the phone # on their website was out of service as of 5/18/18 so I'd use their contact section to leave a message and they will call or email you back within a few days

This company took great care of my families pets when we were gone for an extended time. They are…read morereliable and reasonable priced (not the cheapest,not the most expensive). The pet sitters really care about the animals and give them that time and love. I would recommend this company to my closet friends and family!!

We've been bringing our pup to Pet Paradise since she was born and have loved this new location in…read moreLake Buena Vista, the service is always so great and welcoming! Thank you to the whole team for making us feel so comfortable and welcomed.

Went in to get a tour and was told the dog could not come in unless they could see vaccinations. We…read morehad the original form with his vax stickers that has worked for every vet and other place that asked for his vaccination record. But we were told it needed to have a vets signature and not the stickers that showed proof of his shots. We were not informed of this over the phone just that it was super busy and we could only get a tour between noon and 14:00. Glad to be able to take my dog anywhere else than the poor service received with less than 10 minutes of interaction time.

We camped at Ft Wilderness and had Paw Academy look in on our dogs in Oct. Todd came out and met…read moreour pups, one being kind of a grouchy sort. She warmed up Todd quickly. He sent pictures of them on the walks while we were visiting the theme parks via text. Such a nice thing to know they were being cared for so we could enjoy an extended time. I highly recommend Paw Academy and Todd and look forward to a future visit.

They are fantastic. Todd took care of our pooches while we…read morewere at Disney. Todd made us feel confident when he stated how mission critical it was for the dogs to be cared for- because we really feel that way too. They need to get out and have some fun too! They had 2 walks a day with lots of treats and love. We really could not do a vacation like this if a service like paw academy pet care was not there to back us up! The pups and I recommend Todd and will definitely reach out to him when we come back!