Urgent care was quick and thorough! I appreciate the staff there!…read moreI was treated with kindness and respect!

Ingalls is now UChicago…read more I have been loyal to this medical center for over thirty years. I have witnessed many changes; upgrades and improvements to the facility as well as the hiring of more highly qualified specialists. Slowly and carefully dealing with the recent passing of my birth mother, my care team has advised and ordered many tests. Most of us are aware that roots run deep. My mom suffered with heart issues and one of those issues caused her death. I arrived early for my bloodwork and EKG. I have two follow up appointments next week and will keep you posted. Everyone is always so nice and professional. They take really good care in making me comfortable knowing my fear of needles. There is one thing that recently disappointed me. That is finding out that my primary care physician is retiring at the end of this month. Something I was not aware of. The receptionist kept stating that a letter was supposed to be mailed out. I'm happy I will get to see her next week, say goodbye and wish her well.

THIS IS BASED ON VISIT TO FLOSSMOOR LOCATION - BLOOd LAB ONLY ON 7/21/26…read more SHEER INCOMPETENCE FROM every single FRONT OFFICE WORKER, NOT TECHS. Waited total 45 minutes to get in for simple blood test, even though only 3 others waiting. I had to wait because a certain employee was the only one who could type my order in system. And, ...finally here she comes into office with a coworker, from outside, carrying food bags, carrying shopping bags, laughing, walking to and fro to desks, back rooms, across waiting room. I knew immediately I was going to be delayed. Why, they're focused on having a baby shower today. Asked if she was on lunch break, her cohort said no, not on lunch. Woman sees me up in waiting room and as she's walking around, clearly not doing her job, sees me holding paper and says I'll take that. And,...another 20 minutes before she gets to her desk. Asked at front desk for manager phone number from woman who actually was checking people in, agreeing with me. She gives me a phone # for the hospital in Harvey Dialysis lab - WRONG NUMBBER. Yesterday advised I am only here for blood test, not MRI listed. ADVISED THREE OF THEM. Today, receive call to schedule MRI. The utter stupidity, attitude of "I'll get my work done with you after I'm done shopping, laughing, planning baby shower, walking around getting nothing done, ..." is OUTRAGEOUSLY UNPROFESSIONAL. You are either WORKING or on a LUNCH BREAK. Since when did low level employees get the idea that their personal needs are met first, during work hours, even though a PATIENT IS STANDING RIGHT IN FRONT YOU? I advised all of them that I was just both injected with implants and was in severe distress. Did that cause them to do their job? NOPE!

This hospital takes stroke patient and it should not be allow. My husband went there walking and…read moredoing everything for his self. Three days later after being hospitalized there now he can't walk or do nothing for himself. I feel concern when a person get worse in the hospital. I try to have him transferred and they refused to do that. Seriously South Suburban send stroke patient to another hospital who specializes in that. I heard several stories from other people and it is just not right. We are talking about people's health and livelihood.

My grandmother was admitted, released when she shouldn't have been, then readmitted. The 2500 unit…read moreseems always understaffed and as the nurses simply let my grandmother sleep, she was completely losing consciousness without their awareness. Fortunately, my aunt and I called the nurse who ultimately made the call for a rapid response team to intervene. She was then moved to the ICU which provided excellent care, particularly Daniel an RN and DeJuan (?) a PCT. Eventually she was released from the ICU back to a regular room where it seems the care was even worse than the initial room! My mother came yesterday to find my grandmother almost falling out of the bed and in pain. No nurses in sight! She finally found one and had to list all the things that needed to happen. Then I arrived today to find my grandmother's room a mess!! Everyone knows how important it is to keep hospitals clean for hygienic/health reasons!! When I pushed the nurse button it took over 15 minutes for anyone to respond to find out what she needed. Emily the RN was really nice and apologetic, but since this was our second day in a row having problems, I asked to speak with the head nurse. In comes Nekisha...argumentative and defensive. Just terrible. I understand there are other patients, understaffing, etc. but 15 minutes to answer a call is unacceptable. What if there was an emergency? Nekisha was awful in terms of customer service so I'll have to speak with Byron, the manager in charge of the unit, tomorrow. Fortunately, Rodney, the PCT who has cares for her in this room has done a fantastic job. This has been quite the experience. I'm thankful for Daniel, DeJuan, and Rodney; the great physician team; and nice speech therapists.

I looked today to see if this hospital had gotten any better after reading the two reviews I see it…read morehasn"t had the same experience in 2000 with my grandma they starved her because they did not have a dentist on staff that could close her mouth than sent her to the nursing home because her time for care their was up who was worse than them she died at the nursing home from the starvation.

There was no actual exam of any kind. The help I did receive was from me asking what I need. Kind…read morenurses. Unfortunately, lack of care and concern, is concerning. Won't be back unless there are drastic changes.

Don't recommend; they are very unprofessional and they basically don't do their job. They…read moremisdiagnose my wife during her pregnancy causing her to stress more, told her to come back for a SCHEDULED APPOINTMENT but when see came they told her she's not a patient of theirs and told her the person she was supposed to be seeing isn't available until September; this is after we've spent over 2 days basically in the er, we had to go back to the er and basically do everything that's she did before for them to misdiagnose again!!!! 1000000% don't recommend !!!!!

I have been a short-term resident of this facility, and I have family members who have been…read moreresidents there as well. My personal experience, as well as the experiences of my family members at this facility has been very positive. The facility's Administration has an open door policy and has been willing to listen to issues or concerns I had or my family members had, and then quickly addressed them. Staff members, from Nurses, to CNAs, to Housekeepers and Maintenance have been highly responsive and attentive, and the facility is kept very clean. The facility also has an excellent Physical and Occupational Therapy staff who really go out of their way to work with the residents who receive therapy. I would give this facility a 5 star rating except they need to improve the food menu, and improve the resident call-button response time.

please, please if you have to leave your family in this institution please check on your people…read more Don't just put them there thinking that the staff is caring for your family member for my experience. These people always have a bad day everybody from the to the CNA's to the receptionist asshole in the phone to the housekeeping gentleman that's keeping the place clean. They all seem to be having a bad day every time I visit this facility. It's just weird y'all even if underpaid location when you people find something else to do

My experience from orientation through the 2 weeks I worked was terrible! I was hired for a…read moreDirector of restorative with no experience. I was promised to be trained by the company and certified! Upon entering this position there was no structure or training plan in place or provided! The management staff up to corporate was unprofessional, Verbal communication to staff was inappropriate rude and belittling. The administrator Kathy indulged in hearsay (gossip) often & abuses her authority with her title. I was paged to the office to ask how my experience was so far in the building, but it turned into her gossiping to me about coworkers and other employees around the building. The leadership was awful! The lady Yvonne from corporate stated to other management staff that it was not her job to train me which made me notice the lack of team work and lack in management to assure their staff was properly equipped informed and knowledgeable to their duties under their titles . The Cna staff was purposely put on schedule, would travel to work just to be sent home with no pay because the company was manipulating the schedule due to them being used for the state survey. I worked hours that staff members witness me work and the company refused to pay me for. The patients are being neglected, not given activities to help with their diagnosis's or give them mental stimulation. Sanitation efforts for the facility are not provided. Resident seldomly had clean attire to wear.. barely had enough shoes! Patients were observed on several occasions walking around with holes in clothing that were filthy so you can tell they haven't been changed in days. When I addressed this concern I was told by Yvonne from corporate not to step on staff (CNA) feet! The company needs to replace all staff including corporate with people who are actually compassionate display teamwork and want to make the place a better facility by continually educating their staff with corrective criticism along with action by its leaders (Management/corporate) If my experience as being apart of management was poor I can only imagine what this facilities residents are feeling during their experience living here!!!!

This company is TERRIBLE to both the staff and residents. People wait forever to get dr appts IF…read morethey even get them and they treat staff horribly. They cut your wages when you leave to min wage which includes vacation pay and that is so wrong! They make you work through your lunch hour which is illegal. They feed the residents crap food and are just poorly run. I wouldn't send your loved one there nor would I recommend anyone work there with how they treat you. "Everyone must be treated fairly", what a joke. I called this so called "Corporate Compliance" number and got a recording. So much for speaking live to someone as they say...another joke

I was hung up on twice, one staff member had a very bad attitude with my who was the initial…read morepatient. Some of the staff is very rude at this location and even trying to avoid confrontation with them the attitude some of the give you is horrible.

The only good thing was that the lady at the front desk was extremely nice. First of all they took…read moremy insurance card and just acted like they accepted it. They didnt. I found that out when they gave me the bill. I had to pay $150 to sit in a room for 2.5 hours only to find out that I may have strep throat. Thats what I was going in for and they told me essentially I dont know maybe. How can you give the answer that you may have what you thought you had. What am I supposed to go to the doctor now? Oh wait, I was at the doctor. Not to mention the attitude I got from my doctor when I was trying to explain my medical history. I forgot how MY medical history could offend someone. Long story short, if you want to pay large amounts of money to be treated piss poor and have no progress made with your health, then this is the spot. But if you want to get healthy I would suggest going anywhere but here.