While the pretzels at this location are usually warm and buttery, the service leaves something to…read morebe desired. Staff are often impatient and terse, and it certainly detracts from the overall experience. We're hopeful that this is something that can be improved with increased awareness, as the pretzels really are tasty, and we'd like to continue enjoying them during our mall visits. Pro Tip: Grab some of that nacho cheese dipping sauce! You won't be sorry :)

Sooooooo yummy!!! Better than any other pretzel joints around here!! So soft and tasty!read more

Walked past this place many times but never tried the pretzels until last week! The best part, they…read moremake it fresh. Thought I will pick up the pretzels and nuggets; but they started making it right after I ordered. It didn't take much time though. The pretzel was hot and very soft! Loved it! The nuggets - they call it pretzel bites - was delicious too. We picked the Cinnamon & powdered sugar flavors! Very good and nothing to complain about. It's a typical mall food outlet. Service was great. The lady at the counter was very sweet! Seating is at the food court. casual place!

I'm a 90s kid who grew up on Auntie Anne's so not gunna even lie, I'm prob just biased as hell…read morebut.... Idk man. I just wasn't that impressed w wetzel's! The pretzel itself was just ok. There was barely any cinnamon sugar spread over it esp relative to how they do it at AA. I mean it wasn't terrible but idk. Prices are the same as AA so it's just a matter of why would I get one when the order is clearly better ya know

They were helping another customer when we arrived and moving very slowly physically. Almost to the…read morepoint where it seemed like they were taking their time on purpose although they were not We ordered just one basic pretzel with salt, warmed up It was my son's first time there since he can now have dairy (butter) and it cane out 1/8 burned with 8 pieces of salt on it, including the ones that had fallen off the pretzel and were in the bag Needless to say, he was not impressed. Neither of us will be returning.

Prefer this Pretzel place than Auntie Anne's. For some reason, their pretzels are tastier and…read moresofter. Normally order the Jalapeño Pretzel. But have noticed that they hardly have them available when you drop by. The 3 out of 4 times I have recently gone, they were out, so had to request to have them made. Usually takes about 20-30 minutes, so walking around the mall before going back to pick it up is a good idea. Customer service is very good! Easy to use the Rewards App to earn points, too. Wish they had more pretzels, pretzel bites made for sale. Not much to see in the oven when you try to see what is available. Not even the Pepperoni are made to be on hand. Have to request them to be ordered... Tasty pretzels and Lemonade, though!!

I went to buy a pretzel Sunday (Father's Day) and the gal at the counter said she didn't open…read moreuntil 12:15. It was 12:06 so I decided to wait a few. She then comes back at 12:15 and said food won't be ready for another 20 minutes. She could have let me know that up front. Don't they open at 11am? She just got there. Disappointed to say the least. I of course decided not to wait any longer...

Ordered a smoothie and then watched it sit on the blender for 5 minutes while the kid at the front…read morehelped three other groups of people. At the same time another employee, I'm guessing the manager, was on her phone talking to friends and showing them pictures while standing in front of my finished smoothie. Had to get back into line and ask for a refund before they ever touched my smoothie to hand it out. I watched it start to separate again in the blender..... The pretzels were fine. But they were dry without a drink

Auntie Anne's is the superior go-to pretzel place in your local malls. This location is located…read moreoutside of the food court area in the Tacoma Mall. We ordered a Jalapeño Soft Pretzel with Cheese Dip. It was a good pretzel, but the one we got was a little flat looking. It's no the end of the world though. Bought it and it was immediately served to us.

Rio was super helpful! Helped answer the questions I had about the ingredients in a friendly…read moremanner. I'll definitely be coming back!

I just ordered the sour cream and onion pretzel bites from Wetzel's Pretzels, but after sending…read morethem back twice, they still came out plain with no seasoning at all. To make matters worse, there was a child (who couldn't have been older than 12) behind the register trying to take orders. She clearly didn't know what was going on, and the woman I assume was the manager / her parent was too busy on her phone to step in. The whole operation felt chaotic and unprofessional. If you're ordering anything that's supposed to have flavor, don't expect to get it here. What you'll get is plain, greasy, unseasoned dough. Definitely not worth it, and I cannot recommend. Edited to add: I just got home and went to open the side of jalapeño cheese that I purchased along side the bites and it is already opened. So disgusting, I'm just throwing the entire order out.

I'm really disappointed with my experience. I ordered a pepperoni pretzel and found a hair baked…read moreinto it. That's completely unacceptable and honestly made me lose my appetite right away. Cleanliness and food safety should be a top priority, and this definitely didn't meet that standard. I hope management takes this seriously and improves their quality control, because no customer should have to deal with something like that.

I asked for a lemonade and the worker gave me pretzel bites. When I asked for a refund or a free…read morelemonade she said "I can't take it back, I can't give you your money back and I can't give you a free lemonade" so I gave the pretzel bites away. Afterwards, I came back and asked for a refund ( again) and she said since I don't have the pretzels then I can't get my money back. Just proving that the costumer service is terrible and they will do anything to take your money! DON'T COME HERE!

2 staff that was prepping the food was talking loudly and one staff not masked and the other one…read moredidn't have it on correctly. Reminded them to put their masks on per CDC guidelines. Stared me down hard and continued on with their conversations. This auntie Anne's located next to Disney Store (recently closing down, sadly). 9/11/21 @8pm - Southcenter mall location. The owner has addressed the issue swiftly, and I'm changing it based on his decisive action to remove those employees but I will reserve the right to update and take photos and post back up here and lower my rating, if it occurs again. It should not have occurred in the first place with proper monitoring, check-ins above the onsite staff and chain of command. Moving from 1 star to 3 star. Other customers who observe violations of the WA governor's mask mandate should report those to the DOH: https://coronavirus.wa.gov/report-safe-start-violation

Service is horrible, I waited 30 minutes for my food. They messed up on my order and were laughing…read moreabout it, I come here every day for my lunch ( I'm a mall employee ) I will no longer come here due to the disrespectful staff and the time for my order was my whole lunch I couldn't even eat my food .... I'm disappointed tbh, there were 4 employees and still couldn't get my order right or on time again it took more than 30 minutes for my food my whole lunch was gone ...