This Auntie Anne's is situated in Terminal C across from gate C24 and is your standard airport location. They have a small walk up counter where you can get all the classics along with a few specialty items and drinks/lemonade. The do have a smaller menu than other locations, as they only offered plain or cinnamon pretzel bites. I went with regular bites and no sauce. They advertise two sizes, but apparently only sell one. So, options were pretty limited, but I went with it. The pretzels themselves were inconsistent with some being soft and salted well and then others being tough with no salt. Service was fine. Nothing special, but also nothing awful. Overall, a bit disappointed. I'd recommend asking them to make them fresh, that way you can up the chance of consistency and quality. read more

Located in Milwaukee airport and well, this place wasn't horrible but it definitely wasn't good either. We were kinda bummed that they didn't have any pretzel minidogs ready so we got pretzel nuggets instead. The pretzel nuggets were okay, they weren't really warm and soft. read more

Auntie Anne's - pretzel nuggets - Pretzels Near Me - Milwaukee, Wisconsin

Seems to have hit or miss ours and missing a lot of items or at least were 15-20 minute waits. On top of that they don't do online ordering, loyalty rewards or gift cards even though the have signage for it. Signed up for the loyalty and couldn't use my reward read more

Auntie Anne's - App and loyalty signage but they don't accept them - Pretzels Near Me - Milwaukee, Wisconsin

they say they are open 5:30am-8pm but they are closed and left no sign or explanation and an employee is back there still while the gate is down read more

Poor service and they wanted to charge me $1.00 for ice. I thought my wife had said no ice but wanted light ice. I went back and I took a sip out of the cup and asked for a little ice and that's when he said I would first have to give him $1.00. I just paid over $5.00 for a soda and couldn't believe it. I will never stop there again, no matter how hungry or thirsty I was. read more

Auntie Anne's - My review - Pretzels Near Me - Milwaukee, Wisconsin

I stopped to get a soda for my wife at the MKE airport and the employees were very unfriendly. They made it seem like I was bothering them. I thought she had told me no ice so when I gave her the drink I found that she had wanted light ice. I took a sip out of the cup and went back to ask for a little ice so I went back and they told me I would have to pay them an additional $1.00. I will never be going back to that place again! read more

The counter advertises that accept rewards / coupons but the workers say their boss doesn't allow it. Auntie Annie's should pull their franchise license. read more

The service here often reminds me of what the last meal was like on the Titanic when the servers realized they were all going to perish. The staff at the Auntie Anne's at Mitchell International Airport has the same level of desire to please their customers. The only words uttered to my party during the entire transaction was the price. No bag was offered with my food, either. Thankfully they put the little energy they possess into making a quality pretzel product. Just don't expect something that isn't already pre-made in the warmer... read more

I see why these reviews are so bad, One of the reasons I look forward to flying is stopping off at Auntie Anne's, this place was horrible in all aspects, the guy at the register appeared so bothered I came up to order, he was mumbling and clearly agitated I interrupted his conversation with the young female coworker. Even worse than that the pretzel was hard and burnt, of course I was already on the plane before I TRIED to eat it, was unable to take more than 1 bite. read more

Auntie Anne's - Avoid this place. - Pretzels Near Me - Milwaukee, Wisconsin

I've spent a good amount of time at the airport and this was my first visit to Auntie Annie's. I stopped for a snack and because everyplace else was pretty full up. BAD IDEA. The other reviews complaining about service are spot on. The people "working" here seem to be focused on everything else other than taking care of customers - playing on their phones, chatting with each other, wandering around while the line steadily builds... I get it, it's a fast food job in an airport - not sure who, if anyone, is managing this location but its probably time to clean house and get someone competent in place. read more

There is only one thing about this location that I have not found at any other Auntie Anne's. That being the breakfast sandwiches! That is about the only thing good about this place. Service is meh and they don't keep up on their stock. You would think they want the cash flow but it appears they are more concerned with labor costs. I do have to say they are x10 better than the ORD location. 5 stars...This location is CLOSED. Woo hoo! There is a new location in is elsewhere in ORD. New location unknown as I was in mid connection BUT I know it wasn't there before. They cleaned slate on staff and the place is always full on everything. This is what should expect for an Auntie Annes. Once I am back at ORD a review to follow so I can pin point the location. read more

Horrible service. Employees were arguing with each other, listening to music, and playing on their phones. We went back for more pretzels and the employee acted like we were a bother, responding with "jeez" and an eye roll. I love pretzels, but not enough to deal with this kind of attitude. read more

I LOVE these pretzels, but I'd say the past couple of times they haven't been as great. Today, I got nuggets (only because they hadn't made any pretzels yet... mind you it was already 8 a.m.). The young man at counter didn't seem like he wanted to be there. I sat and ate my not-so-soft pretzel nuggets across from the store and saw that NO ONE was in the store making some fresh pretzels. A few people looked like they wanted to get something, but there was no one to be found. I saw a man and his daughter go there and wait. Finally the same young man came out and told them they only had nuggets available. Dad and child walked away for a bit. Worker left store to sit in waiting area and look at his phone. Dad and child went back to Auntie Anne's looking for someone. WOW the other employee came from the back to actually work! Then young man about 15 minutes later went back to work. Saw three peeps behind counter at this point. My point of sharing all this is because it makes me so irritated that people don't want to work these days and this particular store, which used to be the place I always went to for my hot pretzel, went down hill. I think I'm done with Auntie Anne's at General Mitchell Airport. read more

Tried the pretzel dog during a long layover and although the idea sounds great, quality they were serving was everything but. First of all, had to wait ten minutes for them to come out and 2- they were burnt. This resulted in a meal with very heavy usage of ketchup. read more

Auntie Anne's - Nathan's pretzel dog. The ther end of it was burnt... - Pretzels Near Me - Milwaukee, Wisconsin

Not going back... The employees were joking around when 10 people were in line. Another girls had a terrible attitude i think that everyone who worked on Monday July 9th 2018 needs to be fired. A ton of people were waiting for cinnimon pretzel bites and the girls said "6-7 minutes" and we'll it ended up being 25 minutes of my life wasted. The workers would get mad as if we were coming up to them for somthing other than food?! Also whatever girl was in the pink sweatshirt was eating food that people were ordering?! Like what the heck. They were also dressed very unprofessional and dirty. I wanted to snap them back into reality. Their work today does not reflect Auntie Anne's potential.. so mad, as well as my doughnut bites being stuck together. Pissed off. read more

I love Auntie Anne's! Never had I ever had better tasting soft pretzels. The sweet almond one is my favorite. I'm used to really awful service at most airport Auntie Anne's I've been to, but today I was enthusiastically greeted with a smile and fantastic customer service. The two customers in front of me had great friendly service and yummy pretzels as well. read more

Absolutely very rude!!! They were arguing with another employee!!! So sad to watch!!! I also got a "what do you want?" They acted like I was a nuisance to them. I wanted to just walk away but my son wanted a pretzel so bad. read more

Horrible service Briana R the server had music ear buds in and never said anything I did the talking SO RUDE

This place was awful. They had no pretzels and there was 1 person behind the counter rolling dough and could care less that 15 people were waiting in line. There was no acknowledgement or apology. I was 4th in line. Another person came out of the back and started taking orders, but all that was in the tray was a couple of burnt hotdogs and a burnt pizza and cinnamon pretzel, looked to have been there all day. When all you sell is pretzels, how can you run out? They also advertised 4 flavors if ice drinks but only had one. I will never go to an Auntie Anne's again. read more

This place sucks. The two women working behind the counter were R-U-D-E rude. Who hired them? They were just standing there on their phones while I was standing there with money in my hand. I finally said "can I order now"? They acted like I was such a bother to them that they now had to come take my order. I got such quotes as "what you need" and "come back in 10 minutes". read more

The two people who were working could not have been less pleasant if they were trying. Their attitudes sucked so much. It was quite disappointing I was there on march 30 at 6:00 pm read more

Not the best customer service. Apparently they close at around 6pm and won't serve anyone but just sit and loiter for a while. I love Auntie Anne's but I'll steer to another place next time I'm at this airport read more

Very Rude customer service, lady at the front counter didn't acknowledge me for a couple minutes and then she acted like I was a huge inconvenience. read more

The employees here totally unprofessional ! Their friends are obviously more important than waiting on customers!!! Totally rude and uncalled for! read more

Terrible experience. They hardly had any selection so I picked something that was available. When I took a bite of my jalapeno pretzel it was hard as a rock. I brought it back and they offered me a fresh one, neglecting to tell me that it would be 15 minutes. They refused to give me a refund. Bad customer service as well. read more

I was on 3 hour delay. Deciding whether to eat pizza or Auntie Anne's. Decision was made for me once I saw Auntie Anne's employee empty garbage can with bare hands. He didn't wash his hands after and went back to handling the food read more

I am a big fan of Auntie Anne's pretzels and lemonade mixers and usually can't resist stopping in when I see one. I was at this airport location on Concourse C on Sunday and never even got to finish giving my order. ZERO STARS if it were possible. The line was long because everyone probably had the same idea about getting a fabulous pretzel to snack on (better than the boring snacks on Southwest) and a sweet drink to wash it down with (bigger than the 2-gulp plastic cup you get on board) for the flight. I figured it should go fast with 2 guys behind the counter. Well, it was slow as molasses and the line just kept getting longer and longer. You would think these guys might want to pick up the pace, but it felt like they just got even slower every time they looked at the line. I hadn't even thought about my boarding time because we were at the gate so early. All of a sudden I'm panicking that I'm going to miss my boarding call and get a crappy seat because I'm still on this stupid line trying to get a simple pretzel and drink! I finally make it to the counter as they start lining people up at my gate by group numbers and I figure I'm gonna actually make boarding with a fresh, hot pretzel! People are going to be so jealous that I managed to get one, right? WRONG! I efficiently tell the guy my order: original pretzel and large mango lemonade mixer, not frozen. He says, "is that all?" I'm like, "YES." He walks over and picks up a large plastic cup to show it to me and asks, "are you sure this is the size you want?" Is he kidding me?! When places ask that it's because they want you to upgrade to a larger size. There IS no larger size than that here so what is this guy doing asking me that?! Bizarre. Before I could even say, "YES," would you believe his cell phone started to ring on a back counter and he immediately walks away to answer it. It didn't look like it was going to be a quick, "hey, it's busy, I'll call you back." I had to just walk away and head to my gate across from Auntie Anne's. It was such torture knowing how I had so much time, it was right next to my gate, and how close I was to getting an order in. I've never had such an awful experience at an Auntie Anne's, or anywhere! Ridiculous! I know this review probably won't stop anyone. It's in an airport and you have limited options. I hope someone from Auntie Anne's reads this and gets their staff up to par. read more

I must start by saying that the only reason this review is not five stars is because of the owner's lack of keeping this establishment supplied with what they need. When we got in line, a man ahead of us stormed off because he said they had run out of everything. Quickly the line disappeared. I walked up and the nice server behind the counter, named Alton was very apologetic and explained he was alone because his other helper went to get cups, and he got slammed and ran out of everything. I told him that being in the food business I totally understood. I gave him our order so he could get it put on first. As people approached, he had to keep explaining it would be 15-20 minutes, all while trying to get food cooked. People stormed off because they said the were boarding. Well, you shouldn't wait until the last minute. Upon the other workers return, they quickly got food made without getting frustrated. Most people came back and got their food. Ours was fresh and yummy, so it was worth the wait! We own a catering/concession business, and I can say I wish I had workers as dedicated as Alton! Next time I am at Mitchell airport, I will definitely stop here' read more