Employee was fast and nice but pretzel needs more cinnamon sugar (and I had asked for a lot of cinnamon sugar please). There wasn't extra cinnamon/sugar at the bottom of the bag. read more

Auntie Anne's - Cinnamon Sugar Pretzel - Fast Food Near Me - Ontario, California

好幾年沒有吃他們家的pretzel 了，我記得以前比較年輕，去逛街逛到肚子餓到不行時都會被他家的味道吸引過去，今天中午去吃了個墨西哥餐，完全不合我的胃口，所以來退東西的時候順便再來買一個有小香腸的東西吃，還是好吃， 香腸稍微鹹一點就是 read more

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Sitting at the brown benches by potato corner. Which is what I'm eating. The Asian lady on shift ( 6/3 @ 1:25pm) using register, rolling dough and doing everything using same gloves touching money. Not once did she attempt to wash her hands even with the gloves on. Just gross will never eat here again I will tell my family members about this as well. People are going to get sick because she is too lazy to change her gloves and wash her hands. JUST DISGUSTING!!!! She should be fired.... read more

I'm not proud to admit it, but I've ordered Auntie Anne's for takeout a few times. I get really bad cravings for frozen drinks, and sometimes I want that sugary treat without having to rummage through a crowd of people at the mall. That's exactly what this was. I ordered their frozen lemonade, and honestly, it never disappoints. I also ordered the pizza bits, which are always a must when getting the frozen lemonade. The only thing that bothers me is that they don't come even a little bit warm. Other than that, no regrets. read more

I was at the Ontario Mills last weekend to pick up some Sarku Teriyaki Chicken with yakisoba noodles for my youngest daughter. I wanted to get some Jollibee chicken as well, but they ran out of chicken. So I walked a couple shops down the pathway and saw Auntie Anne's. We love their pretzels. Our favorite is Almond Crunch either in whole form or in bites. I got here towards closing time. There were still some pretzels left. I asked if they offer discounts for the remaining pretzels and they don't (just a tip... offer the pretzels at a discount towards closing time to get rid of them quicker... better sold than not IMHO). Anyway, I got 2 Almond Crunch. They are so good! Slightly crunchy on the outside and moist pretzel on the inside. Perfect balance in oil and crunch combinations. Ambiance is bright and wonderful. Staff was wonderful and attentive. My daughters were happy campers. I normally don't get a whole pretzel for myself as I share with my girls. Sharing is caring! Thank you girls! And thank you Auntie Anne's for producing delicious pretzels! Till next time... read more

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This Auntie Annie's (AA) is in the Ontario Mills Mall (OMM). It is the only AA's relatively close by except for the other location at the opposite end of the mall. The OMM lot is huge, but it does get filled up particularly at dinner time (approx. 4:00-6:00) due to the many restaurants in the mall. I usually go to the mall at dinner, but came for lunch around 11:30-11:45. Traffic around the mall was still pretty heavy at this time. The AA is located near the police station in the mall, which gives some feeling if security. The mall is in/near a business area and a pretty good neighborhood, but security never hurts to feel safe. As other reviewers stated the prices have gone up due to COVID and inflation (see menu pic) but it's still nice to go occasionally for a treat. I got a classic salted pretzel, a plain pretzel dog, and a soda (see pic). The pretzel on the dog was buttery and the stand slime pretzel cooked well on this visit, crispy outside soft & buttery inside. Their soda machine was not calibrated quite right so the soda flavor was a little off. The man who served me was very nice and efficient. They were not busy at this time. I would definitely recommend going here for a snack or treat and will be back some time. For fast food on Yelp 2-2.5 stars is average and below that is to be avoided and above that 3.0+ is rare and very good. So the 4 star average for this place says a lot. Since the other location is only 2.5 stars then this one may be preferred. Maybe I'll give the other location a try/review later, but this one is definitely with the visit. Plus the wife and I prefer AA's to Wetzel's Pretzels. read more

Auntie Anne's - Menu 5-19-23 - Fast Food Near Me - Ontario, California

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Auntie Anne's is known for their hand-baked pretzels . Every pretzel is an original, and they are freshly baked ready as your delightful yummy snack ! ORIGINAL PRETZEL the pretzel that started all pretzels CINNAMON SUGAR PRETZEL sprinkled with fresh cinnamon and sugar SWEET ALMOND PRETZEL sweet and salty pretzel topped toasted almond crunch SOUR CREAM & SOUR CREAM & ONION PRETZEL flavored with savory taste of sour cream and onion ROASTED GARLIC & PARMESAN PRETZEL the aromatic smell of garlic and fresh parmesan is my favotite savory treat PEPPERONI PRETZEL named king of snacks because it is crowned with slices of pepperoni topped a three-cheese blend JALAPEÑO PRETZEL topped with jalapeño peppers makes this a spicy treat RAISIN PRETZEL with fresh raisins baked into tdough Couldn't decide what to get but the aroma is killing me !!!! Line is always long!! Store display is appetizing to look at as well as very bright and merry read more

Auntie Anne's - Signage and aroma can be smelled a mile away - Fast Food Near Me - Ontario, California

This was so good that I started eating as soon as got my pretzel. It definitely was bussinnnn!!!! read more

Auntie Anne's - Fast Food Near Me - Ontario, California

Auntie Anne's has always been great! The concept is simple... pay some money when you order, then get what you pay for - a quality pretzel. Of all the times I have stopped here for a pretzel, I have always had a great experience! I don't personally know anyone who would give a bad review for visiting. Noticing many of the reviews for this location are amusing to read as some give great written review but assign a 3 star instead of a 5. Other reviews are complaints about the line length and wait, while others complain about the workers somehow - or claim they've received "piss poor service". Haha! Ignore the Karen inspired reviews and don't worry about the service or the pretzel you will get. The service is here is often fast, friendly - regardless - and if you don't feel like it is, well, just rate the pretzel. In my most recent experience, I got a pretzel that was a little more black than brown at the bottom. I brought it to the attention of one of the workers and they agreed it was a bit too "cooked" and offered to get me a fresh one. Mind you, this is the first time in my life I complained about a pretzel! I even felt a little bad about it... After a short wait I received a fresh one which was not as black on the bottom. The pretzel was warm, perfectly sweet, and had a prefect balance of crisp and softness to it. I enjoyed it very much. Probably the best pretzel ever! Lastly, the kitchen and workspace appeared clean, neat, and tidy. It's fun to watch a fresh pretzel be made. My appreciation for the staff and workers of 4/10/23 at approximately 6pm. Thank you for the excellent pretzel! read more

Came here today I and ordered 3 pretzels and one small little container for cream cheese and one strawberry lemonade my total was 32 dollars the cream cheese was 2.50 and it was tiny. The pretzel was not good not buttery. I recommended wetzel pretzel read more

I specifically ordered 2 for $11 pretzel nuggets but they charged me full price. I tell them and they only refund me 1 at $6.80 and insist that I pay again for the 2 for $11. Well I paid for 3 pretzels when I only received 2 and they refuse to acknowledge that I only got a partial refund. Went back to the store today, as this all occurred yesterday, and they refused to remedy the situation at all. My daughter specifically asks to come to the mall for these pretzels and I always oblige. In the past I've been given stale, cold, and old pretzels that I would have to request for fresher ones at almost $7 a bucket - why are they served old to begin with? Why isn't 2 small pretzel nuggets automatically rung up for the $11 deal? I'll make sure to give my business to Wetzels Pretzels from here on out. The fact that they couldn't remedy the situation over their $7 pretzels nuggets is ridiculous - couldn't even offer my daughter pretzels while I confronted them on the redundancy of this all. Lesson learned: don't shop where you have to question the staff's competency because you'll pay the price for their mistakes. read more

Very rude customer service at this location. I'd skip and go to a different store if I were you. Please better train your employees about customer service. read more

Came here Wednesday afternoon for 2 pretzels. I ordered the almond crunch and the jalapeno. I used a BOGO coupon so I only paid $5 for both! I was a great deal. I gave the pretzels to my friends since I don't like jalapenos or almonds. They liked the pretzels! I prefer coming here since the line is much shorter than wetzel's pretzels, the pretzels here are better quality, and they have better selection of preztels. Both the savory and the sweet! read more

Auntie Anne's - Cinnamon Sugar Pretzel - Fast Food Near Me - Ontario, California

Auntie annes is the place that got me hooked on fresh made pretzels. Theater pretzels have nothing on this place. Id give them 5 stars if there hadnt been a few times the nuggets were a little dry. Overall though they do a good job. Cinnamon are my favorite but the pizza pretzel is a close second. read more

Auntie Anne's - Happy birthday to me! - Fast Food Near Me - Ontario, California

Rude people! Just let bought a pretzel 5 minutes ago. Asked for extra butter and watch a guy pick up a dry pretzel dropping it in a bag. After leaving a tip. So I pull it out to inspect, dry as a rock. So I ask the guy once again for butter. He says rudely, it have butter. I said no, I want extra butter. He takes it slaps it down on a rack and dabbles butter on it. Then returns it, I say thanks but he just looks away. Good thing I was in a good mood but I won't return to this crab hole. read more

Piss poor customer service. Don't advertise a deal for a free pretzel after $1 purchase, and then give me an attitude for using said deal. Manager on duty whom was a female is uninterested, rude, and complacent, she doesn't even know her promotions. Perhaps she needs to be replaced with someone more adequate at her job. The bait and switch is a turn-off, don't advertise a promo, and then deny it when used. read more

"Don't go to Auntie Anne's" they said. "You can never have it after Wetzel's" they said. But someone in my family really wanted the pretzels and I had to eat some. Parmesan- ew. DIsgusting. Would not eat that. It tastes weird and leaves a weird feeling. It's like they have the grated parmesan that they give you on pizzas? They took that and put it on here. Which isn't that bad of a thing- except that a pretzel is not a pizza. There's no other cheese to compensate for this. Nope. Garlic herb (or something like that)- better. I could feel the oil here but this one was the better of the two signature pretzels that we got. Sig pretzels are 2 for $5, so I guess they do have cheap pretzels working for them. Would I eat them again? Nope. I've had Wetzel's and I cannot go back. There are 2 locations at the Ontario Mills mall. One of the west and east sides of the mall [the shorter sides of the oval-shape of the mall]. read more

Showed up on a Saturday evening with a line. No complaints here! Very quick and efficient and the pretzels always taste great! read more

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Please tell the workers to speak up. Literally no one can hear what they are saying... I asked what pretzels are included in the deal and heard nothing because the worker was speaking so fast and quietly so I just gave up. The strawberry lemonade also kinda tasted like soap :( read more

The pretzel was stale and chewy in a way the caused jaw pain to get through. Made me want to spit out the bite and after one bite I wanted to throw away my cinnamon sugar pretzel. Had my friend try it and she agreed it was terrible and felt like last nights day old that they were selling at 11am. Had to throw away after a single bite, 0/10 recommend read more

Welp, in defense of Auntie Anne's, we all should acknowledge that the only people that work at these establishments usually are those that really don't want to be there. Knowing that, I would expect pretty crappy service from these employees. All that aside, the service during our visit was not that bad at all. The girl who was taking the order, though was not smiling, was serviceable. The pretzel that we wanted (the almond one) was in the oven so we had to wait a little bit, which meant that we would have a nice fresh pretzel! I must say that their ovens aren't very efficient considering another employee had to turn the pretzel every minute so that the pretzels would cook evenly. Geez, spend some money for some decent ovens! Considering how much they charge for each pretzel and the amount of business they get, I think they can afford one. Once we had our pretzel, we were pretty pleased with it. It was what we expected and a little better. I can't really give this place 5 stars considering the price and the service... so 4 stars it is. read more

Auntie Anne's - Almond pretzel - Fast Food Near Me - Ontario, California

I wasted my time, energy, and gas money traveling to this location only for them to give me terrible service. The man who was working on this fine Sunday evening on September 20, 2020 was incredibly rude. He was full of attitude. If you want to treat your customers like this, why do you even work here? And on top of all the attitude, I found a hair in my food? Disgusting. Didn't catch his name but I didn't like him or how he was treating not just me, but other customers. I loved this place so much, but time to switch to Wetzel's. read more

This girl has the worst attitude, having bad day maybe? First started off with no smile (but who smile these days anymore right? ) and when I asked her if I could redeem 2 different coupons that i received on the phone on 2 different transactions and she said "no, it's every 2 hours", with my app opened on my phone and said " 1 per transaction" which I was going to do so I asked her "are you sure?" while showing my phone and she gave me the meanest look. So after I paid I told her she could've tried to be little bit more nice and friendlier since she works in customer service field. I guess it's hard to get that anywhere read more

Auntie Anne's - Fast Food Near Me - Ontario, California

I was craving a pretzel today while walking through the Ontario Mills mall. My choices were between Wetzel's and Auntie Anne's. Since I had eaten at Wetzel's a few times before, I decided to go with Auntie Anne's to try something new. Big Mistake! It was a terrible pretzel! It was hard, cold, and tasted old. They gave me a choice of sauces to go with it, and I chose caramel. I tried to use the sauce to be able to stomach the pretzel, but there was no disguising how bad it was. Never again Auntie Anne's! Especially not for almost $6 with a drink. read more

After traversing one-half of this huge mall, I spot this Auntie Anne's with a sign proclaiming "Any 2 pretzels for $5". Woohoo - pretzel mother lode!!! The girl who helps us is smiling beautifully. She looks like she enjoys her job. GMIT gets a cinnamon sugar pretzel. I get an almond pretzel. Pretzels are fresh and very tasty. GMIT notes that her pretzel seems to have more cinnamon and sugar on it than previous pretzels she's enjoyed. After eating, I realized that I'd neglected to get my Pretzel Perfect Pass stamped (because I'd left it at home). I showed my receipt to another employee. He gave me a new card with two stamps. I saw pretzels studded with pepperoni. Those looked good... read more

Auntie Anne's never disappoints me. I don't know what makes their cinnamon pretzels so good, but I get it every time I come to the mall. And they always have the 2 signature pretzels for $5 deal. There's not too much dough where you get tired of the pretzel, and there's always enough cinnamon sugar where it isn't overly sweet. That's a reason why I go here instead of Wetzel's Pretzels. I also noticed that when I'm walking near an Auntie Anne's, I can smell the pretzel aroma a few stores away. I think they blast the steam through the vents to lure customers in. Well, it works on me every time lol. read more

The quality of the pretzels here were horrible. They were really dry and tasted like they were sitting out for awhile. They were also burnt and skinny. It was so bad that I don't even want to give it another chance. I don't mean to sound harsh and I'm usually not really picky about my pretzels but these were just that bad. The service wasn't as bad as the pretzels. read more

Food is always fresh. Multiple shop in Ontario Mills so the wait is not bad. Love the cinammon & cheesy dip mini bites. read more

I never forget to stop by at an Auntie Anne's branch everytime I see one at a mall. I got the 2 Pretzel for $6 and a Mini Pretzel Dog. They were still hot when I got them, so that was a big plus. The taste is still as good. I'm glad I stopped by. read more

Auntie Anne's - Bought 2 Pretzels for $6 and a Mini Pretzel Dog - Fast Food Near Me - Ontario, California

My son and I were walking by and they were passing out cinnamon bites when I asked the girl asked what I want I said the cinamon twists and when she brings up a pretzel I said no I wanted what he was selling so she slammed it in the garbage and yells with an attitude that is not cinnamon twists. Do not go here. GINA VERY RUDE ! Food is ok. read more

Spend 7 dollars in pretzels and they want my daughter to pay 50 cents for a water Cup lol. You should rethink your business practices. The gentlemen at the counter in Tuesday the 16th at 3:30 doesn't care about your business. He needs to learn how to be polite. read more

They have a lot of locations in the Ontario Mall. Got the 2 pretzels for $5.It was nice and warm.The texture was soft. It also wasn't too salty ,although they could cut down on the butter/greasy ness of it.Felt a bit rushed when ordering even though there were not that many people behind me. read more

Today, I had the misfortune of patronizing this establishment while I was waiting for my watches to be repaired. Specifically, this was the location on the eastern part of the Ontario Mills. (I believe they have another store on the western side of the mall.) As anyone who has been in a mall in the last 5 years, this is a place that makes customized "gourmet" pretzels for you to munch on while you are shopping, or so the menu would indicate. So, I walk up to the counter, and I had to wait while the person I will refer to as EOY (Employee of the Year) finishes doing whatever it is what she is doing. By the time she acknowledges me, she is making it clear that she is not happy that she has to help me. I look at the menu and saw they had a Sour Cream & Onion pretzel, and I told her I would like one of those. EOY responds in a surly tone that they don't have any of those, that I have to choose what they have available in the display case. I look down at the display case and see 3 of the sorryest excuses for pretzels that you have ever seen. They were all shriveled like a Charlie Brown X-mas tree, no kidding. I asked EOY if she had anything fresher and she pointed to these pretzel sticks (which by the way, were awesome!!) that appeared to have been made today, so I chose those instead. I also asked her for a small drink. She gets the drink and sets in on the counter next to the register. Just as I'm ready to grasp the cup, I note that the entire outside of the cup is dripping with soda. While I was slowly wiping the side of my cup, so she could see that I was displeased, I could only think "she is so going to Hell". Note to retail business owners and/or management: "Customers are not your enemies, we are your friends". Please reinforce this concept during employee training/staff development, or I will bust you like a pinata! read more

Stopped by here this evening and took advantage of the two for $6.00 sale. staff was friendly, service was quick. Great flavor, but they are only about half the size of what they used to be, what happened!? read more

Pretty Dissapointed. The girl working the register wasn't paying attention and was more occupied with whatever her co workers were doing. It took her about 30 seconds before her co workers tapped her and told her someone was waiting. I asked for a pretzel without salt and a side of cheese. She asked me if I wanted "no salt, right?" For the second time, no. I wait a couple minutes while she says something to her co workers in spanish, i take my receipt and go home. Imagine my surprise when i open my pretzel and it's what? Covered in salt. To add insult to injury, the cheese dip tastes like orange colored mayo. Sorry, but I'll just go to Wetezel next time. Poor food and even poorer service. read more

Bought the cup of the hot dog bites, and was fine walking around eating em. then I get this u natural burn in my mouth like I tasted winded or bleach. made my mouth numb, threw it away. went and told the girl what happened and she completely disregarded what I told her. as if I was crazy. this place is gunna get someone sick with there poor care for the food. my food came in contact with something. I will never eat this again, and make sure no one I know will either read more

Pretzels was good, but the boy working at the cashier was extremely rude and obnoxious. He kept attempting to make comments that he thinks is funny but is actually extremely rude and unpleasant. Horrible customer service. He pretty much ruined my mood for enjoying their pretzels. read more

The pretzels have been shrinking over the years and I noticed that the almond and jalapeño pretzels I had this time were severely lacking in their respective topping department. (Also, no more jalapeño cheddar?! :( ) Nonetheless, Auntie Anne's have been and always will be my go-to mall snack and I have yet to walk away with one that wasn't hot or fresh. Plus at certain times you can get samples! Cashier was super friendly too but cracked a joke while I was digging out change so I failed to catch his name. And yes their current promotion is 2 SPECIALTY pretzels for $5!! A much better promo than Wetzel's current deal for two plain old boring original ones. :P read more

Had pretzel dog and a almond pretzel fresh out oven they where bomb also had lemonade all good

Bad service from this one auntie anne shop, buy a pretzel, they gave a burnt pretzel at the bottom. Will not honor Rewards, rewards member BEWARE!! read more