After shopping around the Ontario Mills, our family decided to eat Jollibee before heading home! It was 20 minutes before closing, and the Jollibee workers were definitely stressed out. They had an influx of customers coming into the mall, but did not have enough chicken to serve. When we went up to the cashier, he said that it would take about 30 minutes for the chicken to be cooked. We waited the entire time, and noticed that the person who cleaned the saying are was already asking people to leave. We ended up picking a seat outside of Jollibee to eat. The chicken as fresh, the pies were good, and the fries were tasty. We don't have any complaints. We understand that we came in pretty late in the day and had asked for food, so it makes sense. Other than this, cravings were satisfied! Thank you for the food! read more

Jollibee staff here closes one of the restrooms for their own use. I've personally seen it during my last two visits. This is a violation of California Retail Food Code. Jollibee Management please look into this. read more

Jollibee - Staff closing one restroom for their own use. This is a violation of California Retail Food Code. - Chicken Shop Near Me - Ontario, California

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I'm from Ventura county and I had never been to a jollibee cause they don't have them there (yet). So we were excited to see it at the mall when we were shopping. We decided to try a bucket of chicken and 2 sides. I love me some fried chicken.. it's my fave! This was mediocre at best! I would've much rather had Popeyes from the food court. Tasteless chicken and the sides of mashed potatoes and Mac n cheese were garbage. I ate one thigh and my son also had 1 piece and we brought it home and hubby tried a piece and said it was awful. We ended up trashing the other 3 pieces. They are opening up one in my area and it's going to be a hard pass for me! read more

This Jollibee is located inside the Ontario Mills Outlet mall. Ordered: Two pieces of spicy chicken Mash potatoes & gravy Peach Mango pie Biscuit Soda Loved my delicious meal! Friendly staff. Ambiance is small and clean. read more

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During holiday shopping I got a little peckish and decided I wanted a spicy chicken sandwich. I remembered that Jollibee was in the mall but I knew it wasn't a part of their food court. It's near Ulta for anyone else who decides to go. So I ordered their spicy chicken sandwich which had quite a kick because they put fresh peppers on it. The chicken was pretty juicy and flavorful too. My only gripe was that it took a while to get my sandwich even though there wasn't a long line. But for my first time, I would order it again! I'll need to try their fries and other dishes again soon read more

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For the 2pc Chickenjoy w/ Jolly Spaghetti combo and it was a nice lunch - it was definitely hot and fresher eating in the store itself, got to let the food cool a bit before biting into the chicken as well as the spaghetti which was very savory, and a good amount of food to share or enjoy by one self. The store itself also has very nice decor, the only downside is the booth seats we picked had the seats a little worn and the table wasn't the cleanest with some crumbs. Service wise was prompt to order and food was made quickly as well, so there wasn't too long of a wait. Overall, it's a good spot to grab a quick bite. read more

Jollibee - 2pc Chickenjoy w/ Jolly Spaghetti - Chicken Shop Near Me - Ontario, California

I placed my order 40 minutes in advance, yet I still had to wait another 15 minutes after arriving. The staff told me they were waiting for the pie, but when it was finally ready, they gave it to customers who arrived after me instead of fulfilling my order first. I honestly don't understand what the front desk was doing. Can't they keep track of the order times? This was an absolutely terrible experience. read more

Food came out fast and still hot. They added self order kiosks so service is fast.. Staff seem friendly. Overall a good place to get a quick bite after shopping. read more

Tried Jollibee after the Filipino concierge recommended it. The food is decent, with some unique flavors you don't get at typical fast-food spots. Not an everyday go-to for me, but worth trying if you're curious. read more

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Love Jollibee. So glad they have a location in the IE. it is right next to the lollicup, on the west side of the mall. I always get Chickenjoy, but I specifically love the drumstick. I requested two drumsticks for my 2 piece meal at the register. They mistakenly gave me a drumstick and thigh. I let them know of their error and they switched it begrudgingly, even though it was there issue. Not sure why they were so upset - hopefully that worker has a better day! read more

This popular chicken spot found it's storefront in Ontario Mills! The restaurant is in quite a random area of the mall, not quite near the food court or the other sit down resturaunts but it works. We got to the mall later ended up in line at around 750pm on a Saturday, and it was still bumpin. A line outside the door with maybe 8 people ahead of us. We had to wait 40 minutes before getting our order in- and another 25 for our food. For a fast food restaurant- that doesn't seem like a time stamp to brag about. The 1 person taking the orders was slow- the 2 people bagging orders seemed more interested in conversing than getting the orders out. Fries were stale- but atleast the chicken was up to standard. The tables were not maintained but the staff did make sure to keep the floors tidy. This was NY first time trying their ube pie- and it's a MUSTA TRY! read more

Jollibee - Limited menu? - Chicken Shop Near Me - Ontario, California

Love their fried chicken, spaghetti is great for kids. They add more drinks on the menu, which is also cool to choose from. The staff here are very nice too, my favorite place to eat when shopping here. Only disadvantage: 1) very limited spaces to seat, always crowded together. 2) last time I got here before they close (30 mins before they close), no more fried chicken!!! Only chicken sandwiches..... really disappointed. Anyway, still happy they are open here, and hope they can keep open forever!! read more

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Do yourself a favor and drive to the Rancho location. Only reason I am not giving a one star is bc the staff was friendly enough, but this location isn't as good. The prices are the same just not the same quality. They do not have palabok, they only serve spaghetti, and the spaghetti wasn't cooked well, it was still hard. Their gravy was literally watered down....so sad bc that's what you pay for along with their expensive chicken. I don't mind paying if the taste and quality is there, but this place is lacking that. Also it's in the Ontario mills mall and that's already a pain to go inside and order from. The location isn't ideal unless u are shopping and have no other choice. Place is still clean. Something needs to be done with this location otherwise I don't see it lasting as long in competition with the other location close by. read more

Jollibee - Looks so clear, it's watered down gravy - Chicken Shop Near Me - Ontario, California

Does Jollibee have the tastiest chicken or even the crunchiest? No. Is it as cheap as In-n-Out? No. But do I try to make a stop if I ever see one? Yes. I live in CO so I didn't grow up eating Jollibee but I understand the hype. This location can get really busy. Seating is quite limited. The food does take a while to come out so you can hope that by the time your food is ready, a seat is open. Otherwise it's located inside the mall so you can take it to the food court. The drinks and the ube pies are my favorites. If one opens in CO, I would be at Jollibee often just for the drinks and pies. The ube pie isn't overly sweet but just enough. It's so warm and tasty. Like I said, the chicken isn't my favorite. But when you pair it with the gravy, it elevates the taste. That gravy is one of the best that I've had and I like to dip the chicken in it as well as the fries. It taste great when you pour some over the rice. read more

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The spicy chicken, adobo rice, biscuit , and pineapple quencher were so good! Jollibee is super good for fast food. The chicken dipped in that gravy and the soft biscuit. I ate here twice in one day. read more

Jollibee - 2pc Chickenjoy w/ Biscuit 1 Side and Drink - Chicken Shop Near Me - Ontario, California

Awful customer service. On their menu they had Palabok so I went ahead and ordered. The cashier, in the most condescending tone, proceeds to tell me that they only sell it in the Rancho location and that they don't sell it there. Why on earth would I order it if it wasn't on your menu board. Fix your menu boards... and be aware of what it actually says rather than acting like your customer is an idiot for ordering what it says on your menu board. Just annoying. read more

This is a place to have a good piece of fried chicken that isn't greasy- on a bun, as a tender, or in pieces. I simply got the sandwich and it was tasty. And they offer spaghetti, a side you probably won't see at other fast food chicken joints. Probably one of the cheapest meals at the mall, too. read more

Jollibee - Chicken Shop Near Me - Ontario, California

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Luka Luka likes yum yum and delicious best Filipino food in the whole wide world beautiful amazing food in town.

Stopped by on Saturday, 11/30/24 (Black Friday Shopping - so crowded). Located inside the Ontario Mills mall, my parents and I dined in and ordered the following: - 3 2-piece chicken joy with biscuit and 2 sides - got crispy fries and mashed potatoes ($12.99 each) = $38.97 SUBTOTAL = $38.97 TAX = $3.41 OVERALL TOTAL = $42.38 The wait time took forever. I also wished there were more seating areas inside. Overall, food was great. This is a smaller chain since this location does not sell the infamous palabok, amongst other filipino foods. read more

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My family and I were walking around the mall when they asked me if I had tried this place I said no so they said I had to try it so exactly that I did! The peach mango pie is absolutely divine! I could seriously eat about 10 of them! They also ordered me the chicken and I am not lying when I say the chicken was absolutely tasty! Not to Mention the dipping gravy to go with it!!!! I highly suggest giving them a try if you haven't yet. read more

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6/12/25 I ordered the Angus Burger and Spicy Chickenjoy with Spaghetti. While the burger and chicken were decent, the spaghetti was noticeably dry and lacked sufficient sauce. When I brought this to the attention of the staff at the counter, I was informed that additional spaghetti sauce would require an extra charge. Wow..!! read more

Jollibee - Pineapple Quencher - Chicken Shop Near Me - Ontario, California

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We had problems ordering through the app. The service was okay. Same old same old. Chicken was good, not overcooked. Spicy is not spicy though which is okay. Chicken just not as flavorful as other fried chickens.... Not sure why... so I had to dip the gravy or ketchup for me to enjoy it. read more

Jollibee - Joy 6pc Chickenjoy Bucket (Spicy) - Chicken Shop Near Me - Ontario, California

Who doesn't love Jollibee!? Anytime we are withing 5 miles of this place we have to stop by, even if it is in the mall, and busy. Seating can be problematic so if you can sit down that is a plus. Order ahead so that you can walk in and out, and go enjoy your meal somewhere outside of the busy mall. Prices have gone up a bit since last year, but that is everywhere these days. Anyways, don't forget to add the ube and mango peach pies to your order. Thank you Jollibee! read more

Jollibee - New menu - Chicken Shop Near Me - Ontario, California

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I was fortunate enough to go when it wasn't too busy. There was a line, but it moved faster than I expected. I had to try the infamous fried chicken - it was pretty good. I would say it's similar to Popeye's chicken. I also tried the spicy chicken sandwich - it was ok. While the food was decent, I'm not sure what the big deal is about this place... read more

Jollibee - Chicken Shop Near Me - Ontario, California

As a new customer to Jollibee, I was waiting in line to place an order. I asked the staff about their reward system. I got a response "Huh?". I asked again if I can still get the points if I ordered through the counter instead of the app, and I didn't get a response. Then, I decided to order online to save time, but it took longer than expected. I asked how long till I can get my order because everyone that ordered after me has already left with their order. I got another "Huh?" I asked again and showed them my order and they finally understood me. While picking up the order, they forgot my drink (I was watching them pack). There isn't a lot of seats and theres only two restroom. If you really want to dine-in, bring the food to the food court. Bad experience ..... read more

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Service is very slow. The workers are constantly talking to each other rather than working on the orders and very disrespectful when asking for utensils. They provide faster service to their friends and continue to talk on and on getting distracted from work. Missing lots of items from my order. How are they even able to slack off while on the job ?!! These teenagers need to be properly trained and disciplined. Management needs to have a word with them. read more

I ordered from DoorDash today and the Deluxe spicy chicken sandwich was not as it usually is. The sandwich was made sloppy, lettuce and tomato were spoiled. The taste of food is not consistent. read more

Jollibee - Spicy Deluxe Chicken Sandwich - Chicken Shop Near Me - Ontario, California

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We tried this place again since last time we had uh, a weird experience. We went back well before closing time and tried to eat at Jollibee again. We got the 6 PCs joy bucket and rice. The lady that was giving us a hard time for closing last time was still there, but this time she seems to keep to herself. She also just picks and choose which customers can use the bathroom inside Jollibee. lol its just funny to see some customers gets preferred treatment over the others. The chicken as always is very delicious. This time we didn't have to wait so long for the chicken to cook. We got 6 PCs but we were able to get half of them spicy. The order also came with gravy. It was definitely a better experience than the first. So take away lesson: come during business hours so you won't seem like you're unwelcomed. The chicken is delicious, we come just for the food, don't expect too much out of the service and you'll be just fine. read more

Jollibee - 6 Pc Chickenjoy Bucket - Chicken Shop Near Me - Ontario, California

Psmooth972, my guy, this review is for you!! LOL! So I decided to try out this Jollibee location inside the Ontario Mills Outlet Mall. I didn't try the Peach Mango Pie when I went to the Mira Mesa location, so why not?! I also wanted to try their Palabok, as this dish was and still remains one of my childhood favorites that my mom makes. I already know it can't beat mom's secret recipe, but it looked similar to how she makes hers, so I was curious. FAIL!! When we arrived, there was a line out the door as it was a Saturday afternoon. It wasn't horribly long, but we waited nonetheless. When I finally get to the counter to order, the lady says they do NOT have the Palabok at this location. While standing in line, I tried to order online like the man in front of me did. Online also shows Palabok is "not available." Laaaaaame! I go on and order the 2pc Chickenjoy Meal Deal for $13, which includes 2 pieces of chicken (a leg & thigh), 1 biscuit, 1 choice of side (I got mashed potatoes & gravy), 1 drink and 1 Peach Mango Pie. I also ordered 2 extra pies in case they were good.. which they were, lol. The filling was not overly sweet as I had imagined it would be. It reminds me of the apple pie from McD. Pop that baby in a toaster oven or air-fryer to reheat it, and it's as good as fresh!The dipping gravy always comes with any chicken order, but I guess you can tell them you don't want it if you don't like it. The Bacon & Cheese Chicken Sandwich was surprisingly good. It was well seasoned and a good size. We also ordered a bucket of the Spicy Chicken for later. This location does have a small dining room. The service was pretty quick, although we were quoted a 25-minute wait for the food. Overall, it was another mediocre experience. I'm growing to like the chicken even more than I already do, but imo they could season it more. I love KFC's Original Recipe, but it's too bad their chicken is the size of drumlets nowadays. =/ I have yet to try Jollibee's Palabok! Womp, womp, womp.... Another one bites the dust! lol read more

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I'm not sure what happened between when they first opened at Ontario Mills and today. Back then, the staff used to be so warm and friendly and eager to make conversation. Today, they were not. Perhaps it was the fatigue from having to serve hordes of people on a weekend? Or was it just their social battery running on empty? I noticed that as I'd ask questions, they wouldn't even bother to face me to give me answers. They constantly kept their backs turned as they wiped down counters and checked on the kitchen. I guess they were tired. I hope they aren't overworked. And I hope management is treating them well. Without any announcement whatsoever, this branch discontinued the peach mango pie giveaway that you get for completing their surveys. West Covina Jollibee still honors it. That's understandable, but you've been warned...don't get disappointed. The food is still excellent. The chicken, the sandwiches, the palabok, the pies - all still a family favorite. The food was still at the perfect temperature after we got home. Delicious food that just reminds you of the old country. But we think we'll head over to West Covina for our next hankering instead of Ontario. They make us feel like family over there. read more

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every time we walk to Ontario Mills, we always tend to eat at Jollibee and this time I ordered the two chicken Joy and spaghetti and it was OK. I wish they could add a little more sauce. The chicken itself was crispy, which was not too bad. The only bad part is having it be in a mall is sometimes going through the mall and trying to find Jollibee is a little hard rather than just a regular restaurant. customer Service here is pretty good they are always so nice and friendly every time we go maybe it's because we're Filipino too lol just kidding. they seem to keep it clean and have someone cleaning the tables when we go. sometimes i do wish it had more seating space because when we went there was not that many tables left inside available. the fried rice adobo is a little spicy for the kids they didn't want to eat it. i love the peach mango pie! its so delicious! thats my favorite item on the menu lol id recommend this place if you are craving something sweet and can fill u up and you dont want to drive to orange county for it! read more

Jollibee - Chicken Shop Near Me - Ontario, California

There was line to order and wait of 10-15 mins before you get it. It was ok since it's not packed compared to last week. The service was ok . The tables and chairs are so closed to each other. The place is pretty clean and decent We have been going to Jollibee way back then. It s a fast food chain that suits for family and quick bite to eat. I order their spaghetti, mango peach pie and drink. It was good . Overall , it's a nice place to eat while shopping. read more

Jollibee - My filipino spaghetti - Chicken Shop Near Me - Ontario, California

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What a huge disappointment. I've let social media overhype Jollibee. Appreciative to have tried it, as I understand locations are limited, but it's not a venue I'm apt to have to revisit. This location is inside the Ontario Mills Mall, near Marshalls/ Lollicup entrance. It's a couple hours drive from me, so to learn this location did not even have the entire menu available to try, made the visit more disappointing. If you do want to try more of the menu, opt to go a few miles further to Rancho Cucamonga. Had I known prior, I'd have driven just a few miles further. The fried chicken was nothing exceptionally different in my opinion. Size was definitely noticeably bigger, and FYI they only serve legs and thighs for fried chicken pieces. The gravy was okay, but I do see how the gravy is a popular condiment to their fried chicken. I did enjoy their mango peach pie, but I can also get KFC's fried apple pie and enjoy that also. read more

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Ok I understand that "shrinkflation" is everywhere, but come on now! We ordered the 6pcs chickenjoy meal deal which comes with 2 drinks and a choice of 2 small sides for $22. I was in total disbelief when I opened the lid and saw the size of the chicken today. Who was in charge of ordering baby chickens!!!!!!! The chicken was on the warm side as if it has been out under the heat lamp for a while and this was around 1145am, right before the lunch rush. I usually just eat 2 pieces to feel full but today I had to eat 4 pieces. This is such a rip off, stop copying Chipotle....... read more

Jollibee - 6 pcs 6pc Chickenjoy Meal Deal - Chicken Shop Near Me - Ontario, California

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It was really good but spelled my name wrong lol. Really expensive but worth it it's really worth recommending read more

Jollibee - Chicken Shop Near Me - Ontario, California

went there on monday, dinner time, not too busy. food was worth the price, we love that they serve steam rice as well. their mashed potatoes was good, but the fried chicken has no flavor, even the spicy wasn't spicy at all. Hopefully they try to improve the flavor for the fried chicken. They charged for dipping sauce, even you already order bunch of food. The only free sauce was ketchup and tabasco. Place was clean. read more

Jollibee - 10pc Chickenjoy Bucket - Chicken Shop Near Me - Ontario, California

Came in for a quick lunch at the mall and saw the new Aloha Chicken sandwich and wanted to give it a try. Food came out at a reasonable time but the well done fries I had asked for tasted old and stale while the chicken sandwich was only so-so. They didn't disappoint on the other items we got but all in all, an average experience at Jollibee. read more

Jollibee - Aloha Chicken Sandwich Combo - Chicken Shop Near Me - Ontario, California

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We were shopping at Ontario Mills and got hungry so stopped by this Jollibee locations to grab a quick bite. We ordered the peach mango pie, chicken tenders with gravy sauce, chicken sandwich combo with spaghetti and a drink. The food was okay, tasted the same as the other locations, nothing special. Our fav is the peach mango pie. The chicken tenders weren't as good as the chicken sandwich. This spot is super popular in the mall so there's a line to order and it's hard to find tables to dine in. After waiting for 15 mins or so, we were almost considering to get our meal to-go and find some outside table to eat. It's very jammed-packed inside and one of the gender neutral restrooms was out of order so you gotta wait a long time to use the other gender neutral restroom. It's annoying especially if you want to wash your hands before and after you dive into finger foods. read more

Jollibee - Peach mango pie, chicken tenders with gravy sauce, chicken sandwich combo with spaghetti - Chicken Shop Near Me - Ontario, California

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First time time to visit this location. Staff had no smiles and not welcoming. None of traditional Filipino hospitality! First time to eat the spaghetti ... not a fan ... taste gamy flavor to me and hubby said the sausage tasted gamy too to him. Chicken is really the joy that they claim to be the best fried chicken ever. Has so much tasty meat snd so crispy. I had ordered the Palabok at different location and loved it but seems lacking seasoning with this one at this location !!! It was bland to my taste. Busy place but has several table seating area. Staff make sure area is clean and keeping up with sweeping floor and wiping to sanitize eating area. read more

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I ate lunch here at the Ontario Mills. It was the first time I ate here. And I was very pleasantly surprised. As described by other reviewers the counter staff was very pleasant and helpful. I ordered the chicken sandwich combo. I wasn't prepared for the moist, tasty chicken! I was expecting a hard crust, greasy piece of fried chicken. Instead it was a juicy , clean tasting chicken. I'm not used to being served fresh chicken that I actually stopped eating after a couple of bites to see if it really was fried chicken! The breading is lightly applied and not hard or oily. I had coleslaw for the side and the guava freeze. The coleslaw is freshly made and good. Their version had some vinegar in it. I was very impressed by the delicious and clean tasting food. Not what I was expecting from a fast food establishment. I will eat here again. read more