I have been here 3x now and every time I have been extremely pleased with the care my children received. All of the nurses and doctors have been very thorough and kind, we were never rushed, they followed up with labs. The front desk staff were also very helpful and kind. The wait time was short as well. read more

Did a video visit at Mayfair clinic as was presented on website as convenient option to in office visit or urgent care for minor respitory infection on weekend before triathalon. I was charged $720 for new patient visit for mere 15 minutes with Nurse Practitioner, no labs or tests. Patient of clinic for 20 years, no idea would be charged for more than a normal televisit and 3×s urgent care. 2022 visit also misbilled and had to fight months to not pay $1,200 for routine labs coded incorrectly to insurance by Aurora. Horrible experiences. read more

First off, Aurora has THREE large clinic locations within one mile of each other, all on Mayfair Rd so be sure that you're at the right one when you make an appointment! This one is just north of Burleigh Rd - the others are just south of Burleigh (literally 2 blocks away) and the third is on Watertown Plank. This location has a bunch of services - traditional primary care, lab services, imaging (ultrasounds, mammograms, etc) as well as an urgent care. The patient care spaces are newly renovated with updated and clean seating (I am a super freak about this, so this earns extra stars from me). My doc isn't based out of here so I've only visited for referral stuff and urgent care. In every case, the staff members have been friendly and efficient. I'm generally in and out relatively quickly, even in the case of urgent care. It's clean, close to home and everything you need is at one location. Question to Aurora - do you really need THREE big ass clinics so close together? read more

I have health insurance through my Native American tribe. Aurora billed my insurance without issue for 3 years and every service was covered. Then suddenly this year without notice or reason they decided that my tribal insurance was no longer valid and refuse to try billing it. They initially said they called and verified my insurance would cover appointments and that I had no copay's. They then again refused to bill, after they verified they could and have in the past. They lied to me over the phone stating that they called my insurance and verified it was "limited insurance" that does not cover most things, which it is not. They are assuming because it's tribal insurance it isn't valid. Supervisors refuse to return my call after leaving messages and taking time off work to deal with this issue. read more

Prolly not gonna use this clinic again. They couldn't run my HSA card because the lady had "bad vision today" and seemed to avoid my question of how much the visit was going to cost. Seems like they could charge me anything they wanted and pretty much get away with it. Not to mention - the doctor barely gave me the time of day. The visit lasted about 45 seconds and she pretty much just rushed through it. She kept interrupting me and just didn't seem to care about acting professional. I was also pretty mad another time I came here. They were giving me a hard time because I didn't have a primary care physician and instead "use them" whenever I'm sick. I'm sorry. I go to the doctor like once per year and usually for something as simple as an ear infection. read more

I went in for a Covid test in January. I tried 3 different drive-up locations but all were closed due to the cold. I went to Aurora and the service was quick (I was in and out within 20 minutes) and I paid my $10 deductible. I was extremely surprised to receive a bill for $298 for my visit. I called the finance office and Aurora as well to dispute this. It came back and I still owe this money. I called again and they told me they would check on it and not to pay yet and that they would get back to me. Now it went to collections after I was told not to pay it yet! I am probably just going to pay this bill, but I had no idea going in for a covid test would cost me this. I wish I never went. read more

It is impossible to make an appointmet with Dr Rina Patel, MD. I saw her in 2015. The Aurora scheduling for mental health is dysfunctional. You cannot get through to talk or leave a message for your psychiatrist. This is a dysfunctional and disastrous way to treat seniors in the the area. You will reap what you sow. No wonder we have so many problems and crimes associated with mental disorder. We cannot get help from caring clinicians.We are left to try to navigate a disastrous system with no results. read more

Had a very bad panic attack yesterday around 2pm when it started and arrived there at 3. Once I got there I immediately said I think I'm having a panic attack I need help, obviously I wasn't okay. I sat down and started to wait but it only got worse. I don't have panic attacks often and this was the first one where I actually couldn't move physically. I got more and more worried as seconds went by and got up to see when my turn was, when I got up I couldn't talk, my throat was closing. They insisted I sat down in the back room and seemed like they've never seen this before and acted like it was nothing or I was some sort of alien. I wish it was nothing because it was just the beginning of a 7 hour long thing. I saw a total of 5-6 nurses during my time there. My hands tensed up and eventually I was unable to open my hands freely to grab Anything. I got asked multiple times if I had anyone to call, obviously I did but my fingers weren't working so I had to ask them to use my phone. They kept on chuckling at the fact I couldn't use my hands and my face was going numb, I thought I was having a stroke. They didn't make me feel safe, they made me feel like I had something worse wrong with me because they weren't saying anything about what was going on! acting like this kind of thing happens and then goes away in minutes. Clearly they're not educated on this because they shoved me in a separate room while I waiting for my parent to come get me 50 minutes away because I couldn't drive. My knees started to lock up and I was worried how I was going to walk to the car. Now, this was the first time I've had a panic attack this extreme and I don't wish this on my WORST enemy but I do know that when someone is like that they just need to feel safe and if anything were to happen I was in the right hands. I didn't feel safe, they left me in a back room for the whole 50 minutes and "checked" on me once when my ride was already 5 minutes away and if you're having a panic attack 5 minutes feels like an hour. I asked if they could give me something for my anxiety and she said no, they "didn't have anything for anxiety in the building" and gave me Tylenol for my cramped hands. No help at all!!!! It was honestly a traumatizing experience to say the least. One lady made me feel somewhat better and that was the lady at the front desk, she got me water (that I was unable to drink due to my hands cramped, but it was the thought that counts) I think she wanted to do more but didn't have that control. The nurses in the back made me feel so dumb and silly for what I was going through. I can't emphasize enough that they made me feel STUPID! One lady just kept on chuckling at me when I would talk because my lips were paralyzed. Seemed like they all just wanted to run away from me because they didn't know how to help. I was thinking to myself "they couldn't give me anything, I didn't need surgery or anything major" but -I learned- when your body is like that you just need to feel safe and if something were to happen you are in the right hands and I was sitting in a small uncomfy chair for all of my stay. They told me to go to emergency room. Which I did because once I got there I was unable to walk because my knees locked up and my body stop functioning. I couldn't breathe and my face was paralyzed, it was hard to talk and my arms were pulled to my chest. I was scared! Anyways, if you're ever having a panic attack literally go anywhere else but here because they shrugged it off like it was a bug bite. Which if you've ever had a panic attack, feels like you're dying. Majority of the time I thought I was having a stroke. Just to put things into perspective. I'm not thing kind of person to write mean/bad reviews but I just need to let other know if you're ever going through this^^ go to the emergency room or somewhere you feel taken care of immediately. Not here! If I could give it zero stars I would. People should be educated on this because I feel like the people at this facility were not!!!! Educate yourself and don't be ignorant! read more

I should apologize for my photo but I'm not going to ! I accidentally posted it, then found it ironic, and decided to leave it!! I am in and out of the clinics, not just Aurora, multiple times a week as I am in the diagnostic process for an illness with multiple complications. Today my visit was to see Megan Radowski. She is a nurse in the education department and, because I've been exhibiting symptoms of diabetes, we were going to talk about healthy diets. I was a little upset at first because she didn't come to get me until about 20 minutes after my appointment time but I was cranky that day anyhow and decided to let it go. After we got to talking I found her interesting and informative. Because of the unusual nature of my illness I often have to interrupt with questions before I forget them. She was very tolerant about this and did answer them as thoroughly as she could even if it led to more questions. I really liked it that she is personable not dry and monotonous... believe me, I see that too much. In the end she made up for the time she kept me waiting... can't be sure but, I think, she took the time out of her lunch break. Since I was there I took care of some labs scheduled by other Doctor's. The lab was clean and even though it seemed busy, to me, they were courteous and prompt. I'll keep going back because I've never had any serious problems here! read more

Aurora Urgent Care - Urgent Care Near Me - Wauwatosa, Wisconsin

I asked to speak to Dr. Rider or her nurse and they sent a receptionist I found this disrespectful and inappropriate. I will be finding a different doctor. read more

I will never go here ever again. My daughter got sick on a Thursday with stomach pains, constipation and fevers and by Sunday she wasn't getting any better so I took her in to the urgent care. I specifically told the urgent care doctor that I just want to make sure it's not an appendicitis. He barely checked her over and ran tests for a uti. He told me it wasn't a uti which I already knew and sent her home with nausea medicine. Nothing for her pain, nothing for her fever. He also assured me it wasn't an appendicitis or kidney infection. By Friday, she was so sick and still had fevers she could barely get out of bed. My mama instincts told me to just bring her in again because fevers are usually a sign of infection. I took her in to our regular clinic and the doctor sent us to the ER right away. Turns out that her appendix had ruptured and she had a huge abscess sitting in her stomach and had to have an emergency procedure done to get rid of the abscess. She ended up in the ICU. Because this doctor couldn't spend the time to check her over thoroughly, my daughter almost died! read more