At Home Depot you walk 200 yards before seeing anyone in an orange vest. And you can never find…read moreanyone who knows anything in the department you're in. At Ace on 9th, you walk in 2 yards to be greeted by a knowledgeable guy asking whatcha looking for, then he shows where it is. Surprising thing is 10 seconds later another knowledgeable guy walks up to make sure I get exactly what I need. Props to Mark and Danny!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

I always prefer visiting Ace over the other options such as Lowe's or Home Depot…read more It definitely feels more local and the service is top notch! This Ace was no different. It had great service, and I was welcomed and helped find the right paint for my at home project!

When you find a snake in your house (yep!), it was off to Ace I went to find a replacement door…read moresweep and insulation for my front door to keep any more little garter snakes from living rent free in my home. When I was trying to make my selection of door sweeps, an employee was in the aisle and asked if I needed any help. I shared my harrowing tale, and he let me know that they did have some snake repellant in an aisle by the register that worked pretty well. I picked up a small container of "Snake-a-Way" with my other items and was ready to arm myself against future snakes. Ace Hardware gave me coupons for future trips and prices were comparable with other local hardware stores.

Cherry Creek Ace has become our go-to store for just about everythin - gardening supplies, propane…read morerefills, flowers, plants, and all the random home projects that pop up. We actually found them by accident last Christmas when we needed an emergency Christmas tree stand, and we've been coming back ever since. What keeps us coming back is the experience. It's not just that someone asks if you need help when you walk in. Throughout the entire time you're in the store, multiple team members check in to make sure you have what you need. You never feel like you're interrupting someone or that you're on your own. It's a level of service that's become incredibly rare. One visit really stood out. We brought in some hardware from a project because we weren't sure what screws we needed. Instead of sending us to an aisle and wishing us luck, a team member took the time to match the exact size and type we needed. We were able to head home and finish the project that same day. The best way I can describe this place is that it feels like shopping in a different era - in the best possible way. Everyone genuinely seems to care that you have a great experience and leave with the right solution. That's not something you find very often anymore. We're lucky to have them in the neighborhood.

More than not good. Have tried repeatedly to shop there, same basic experience…read more First, large employee turnover. Obviously a journeyman position until the person finds something better with more pay. Never the same person when I come in. Now, on to products and service. Came in today for a spark plug check. First thing was to check the gap, go back, start the machine. I suspected the plug was bad, but started with this. Well guess what, they sell spark plugs, but don't have a gap tool! I commented to the person every machine is different, it does not come off the assembly line correct with this. She just looked at me like I was more than crazy. Did not even offer to help me find a replacement plug. Popcorn hour for the staff? I went to the auto parts store, simple gap tool for reasonable price. If I need building or hardware, I just go to Lowes or HomeDepot. The problem is they cannot connect the dots on a project. Part of that is they don't keep good staff, and that is what I come here for, advice and direction. And, they are frequently out of needed items. Correction - what I used to come here for...

Large store filled with a wide selection of the things you need. Clean, neatly stocked with all…read moremanner of home goods. Friendly service. Responsive if you ask for guidance. Large shared parking lot in front.

This trip to Ace included finding screws and making keys. I'm not sure why we even went to two of…read moreAce's competitors first, when Ace was just as close, but we did and it sure was a waste of time. The other stores didn't have the screws we needed, we think, it's hard tell because everything is packaged up. To have keys made - you (the customer) do that at a kiosk machine...no thank you. Once at Ace someone helped us right away. He was personable and knowledgeable, he understood what we needed for our project. The screws are loose in little drawers and it was easy to find the length we needed. AND they even make the keys for you, which we had them do. In addition, on our way out of the store we noticed they sold Weber gas grills. We ended up purchasing one online and had it assembled and delivered, (both free) from this same store. The store worked with me on a delivery time and even called when they were on their way. The grill was delivered on time and looks great. The delivery guys were friendly and quick. This will be our hardware store from now on!

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

This Ace location has always been great to me. The employees are friendly and helpful. If I flag…read moredown a worker on the floor who can't help me, that worker will bring me to someone that can. They seem to always have what I need in stock, especially specific nuts and bolts. Pricing is very fair too. Love having this Ace in my neighborhood.

This is such a cute store that is a mix between Pet Supplies Plus and Ace Hardware…read more We received great support from the Ace representative when we were looking for fire alarms. The prices always feel a bit high but it's reasonable for a smaller hardware store with great customer service.

Great local hardware store with a really helpful team and a clean, organized layout. It's easy to…read morefind what you need, and the staff actually takes time to help instead of just pointing you in a direction. They carry a solid variety for home projects, quick fixes, and everyday essentials. Definitely one of the better hardware stores downtown.

An extraordinarily rude staff member. I asked a person at the cash register for some help. She…read morefired back with these words: "You will have to go find it yourself. I am too busy." The words were rude enough, but the facial expression was even worse. There is another hard store just a few blocks away. They were helpful.

Went to this hardware store this morning and was greeted immediately. Needed help finding a screw…read moreto fit a chest of drawers I just picked up. Man was very knowledgeable in regards to even telling me that the screw size was even European made. Handed me the two screws I needed and entrusted me to take to front to pay for it. I needed an extension cord and he took me right to it. I looked around some more and picked up a few more items. Store was filled with lots of things to get household chores or projects done. Its these small businesses that we need to support. Thank you Denver True Value for all you bring to the community.