Dan was able to arrange some complicated insurance for us when no one else could (and we had tried…read morelots of places). He was relentlessly positive and never over-promised. He checked in regularly to keep us on track over a whole year of various issues without ever feeling like too much.

Nathan is an Amazing agent, he got all my needs met quickly. Would definitely recommend to family…read moreand friends!

I've had my insurance with this office for years and appreciate the service and attention I…read morereceive. Mac and his team have been a pleasure to work with and they make sure I understand the coverages I have. 10/10 highly recommend!

Poor communication from everyone involved. Vague inaccurate billing agreements. Estimates are…read morealways WAY off from real charges. Sudden unexpected charges for them to correct their own mistakes. Gaslighting to blame clients when they make a mistake. They spam you incessantly when any bill is due which is usually another hidden charge. Good luck getting someone to answer the phone. I can't emphasize enough the poor communication and lack of advice regarding tax prep. You basically have to know more than them to get reliable, fair service.

Ms. Montoya is a consummate professional. She has been instrumental in assisting me with both…read morepersonal and business tax matters, and her attention to detail ensures that nothing is overlooked. What truly stands out is her responsiveness--she consistently makes herself available to answer questions and provide guidance, even during the busiest times of the year. It's clear that she goes above and beyond for her clients, often working long hours to ensure everything is completed accurately and on time. She is amazing to work with.

can't say enough great things about my insurance agent Luke Ramsey. When my car was stolen it was…read morean incredibly stressful situation but Luke was there for me every step of the way and truly went above and beyond to help. He was always available answered all my questions and made sure I understood everything throughout the entire process. What meant the most was how much he genuinely cared. He didn't just treat me like a client he made me feel supported and looked out for during a really tough time. This has honestly been the best experience I've ever had with insurance. I'm so grateful for his help and would highly recommend Luke to anyone looking for someone they can truly trust.

I know there is a lot of negativity around insurance agencies these days. I just want to say I've…read morehad Statefarm covering my home and vehicles for quite some time. In the event that I've needed assistance, Luke and his team have been very responsive and helpful. I don't think there is much they can do personally to prevent the rising costs of insurance but in my experience they have remained competitive in their pricing when you do break it down for best overall coverage and customer support. I appreciate that they reach out to review coverages and also let me know ahead of time if there is a rate increase. The communication is better than I've experienced anywhere else.

Not only have I had the pleasure of cutting this guys hair for a long time, he is now my insurance…read moreagent. It's always so awesome to have people in your life you can trust. Clint has helped me a lot with my car insurance policy, as well as furthering coverage in other areas of life since I'm now a new mom of twins! I'm thankful for his knowledge of what he does and he's been consistent with staying in touch with me if I ever have questions or need assistance. He's a good person to have help with Insurance. Thanks Clint for always being awesome :)

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

The lady that helped us was really rude and didn't even let us start the process before saying that…read morewe wouldn't be approved I DO NOT recommend this location

last feb. our only car broke down like a week before we were supposed to get our income tax. my…read morehusband works in cedar creek and we live in manor. OBVIOUSLY public transportation was not an option. two other places would only approve him for like 150 and 180. ridiculous! he has a good job, we own our home free and clear but he didn't have much of a credit history. KC gave him 500 on his SIGNATURE! the ladies who run the office are super sweet and friendly. we might not be able to put much into our savings account these days but we know if we that is a resource for us if we have to come up with cash fast.

I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

I couldn't even imagine an insurance agency may be so utterly unprofessional and careless. I should…read morehave avoided it. I have already filed a complaint with the BBB and I'm in the process of filing a complaint with the ConsumerProtection of Texas Department of Insurance. I think the guys should have their license revoked. To recap, I was offered a better home insurance quote by your agent Kristy, accepted her quote and was ADVISED by her that my my insurance is ACTIVE and INSTRUCTED TO CANCEL my existing policy with another provider. "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." Today, I got surprised by a letter from State Farm notifying me that my policy GOT CANCELLED as of July 18, which means that I've had the house UNINSURED for over two weeks by now. Kristy didn't even care to notify me of this cancellation. It's only BY CHANCE that I learned about it reviewing the contents of my mailbox. If my house burns down today (or has burned in the course of the last two weeks) I end up with MILLIONS OF DOLLARS debt having done absolutely nothing wrong and just followed the agent's instructions. Now, what do you think Jeff would do??? NOTHING! He wouldn't even call me not same day and not the day after! Kristy wouldn't do anything either... I would like to point out the following that points to either unprofessional or extremely careless handling unfitting for just any insurance agency: 1. I was literally assured by Kristy that my policy is ACTIVE and that I CAN CANCEL my existing policy. My question on May 23rd: "Just to make sure, could you please again confirm that the policy is now active and I am safe to cancel the existing policy anytime. " Kristy's answer on May 24th: "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." 2. Kristy didn't even mention the possibility that the policy can be cancelled. So, I very reasonably rested assured that my policy is active as advised by your agent. 3. Kristy didn't even care to notify that the policy has been cancelled. It's only by chance that I learned it by reviewing my mailbox. Which has also resulted in my house being uninsured for over 2 weeks now and myself being exposed to potential millions of dollars losses. Having been surprised by this letter today I have tried to restore my existing policy with my former insurance provided and it has now turned out that I cannot do it. Moreover, they wouldn't even offer me a quote because I've got my policy cancelled by StateFarm. When I addressed Kristy with the request to fix the damage that she had caused she just wouldn't do anything... Yes, I am uninsured and exposed to potential millions of dollars losses because of his agency's faults. So what???