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    Austin Diagnostic Clinic

    1.7 (27 reviews)
    Closed Closed
    Updated 2 months ago

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    8 months ago

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    5 months ago

    Great service. Fantastic care. The entire staff of Dr. Stacia Miles will always treat everyone with the utmost respect.

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    Westlake Medical Consultants

    Westlake Medical Consultants

    3.5(2 reviews)
    0.9 mi

    I do not write reviews lightly, but my experience with this practice has been deeply concerning…read more After my MRI on March 31, I was informed on April 8 that the findings carried a high level of concern and that a prostate biopsy was important and time-sensitive. However, the actions and follow-through from this practice reflected the exact opposite sense of urgency. My original biopsy appointment on April 20 was cancelled approximately one hour beforehand due to a related MRI machine issue (problem of transferring the MRI images to the surgery team) which I accepted as an unfortunate but understandable technical problem. What followed afterward was far more troubling: repeated delays, disorganized communication, explanations about difficulties obtaining MRI images and transferring files, and weeks of little to no meaningful follow-up despite multiple calls and messages from me. Five days ago, I contacted the practice again in an effort to connect with the head of administration. Even that proved difficult. The switchboard operator could not provide a name, direct email address, or contact number, and explained that complaints or concerns had to be relayed through the switchboard itself. I once again had to explain the entire situation from the beginning. To her credit, she was among the more sympathetic and caring individuals I encountered and agreed to pass my concerns directly to the urologist. I did hear back from the urologist later that same day, and even he appeared surprised that the biopsy had still not been coordinated. It is now Friday, and since that conversation, I have no record of receiving any calls or follow-up from the practice. What makes this even more disappointing is that this was not my first experience with administrative and communication issues at this practice. I experienced a very similar pattern roughly a year earlier, where repeated follow-up from me was required before I was eventually told it had been "a minor admin issue." Unfortunately, this suggests a recurring operational problem rather than an isolated oversight. What I find most difficult to understand is the contradiction between being told that this matter was serious, while simultaneously experiencing a level of administrative disorganization and lack of communication that felt anything but urgent. Patients dealing with the possibility of cancer should not feel as though they are personally responsible for repeatedly chasing, coordinating, and advancing their own care at every stage of the process. When patients are told that findings are serious and time-sensitive, there should be a corresponding level of communication, organization, follow-through, and compassion from the practice managing that care. This review is written out of genuine disappointment and concern regarding the gap between what patients are told and what they actually experience.

    Needed an EKG for surgery clearance and was having the hardest time finding on. Luckily I found…read morethis place, they did an EKG for $20! They specialize in clearance for surgery patients. They can order blood work, write the clearance letter, etc. It was so quick and easy, I called and got in the next day. The only other place I found wanted me to see my PCP dr first then get the EKG and my PCP was booked for 6 months. Yeah not going to work when my surgery is less than 2 weeks away. Anyways, the ladies I met were super sweet, laid back yet super professional and kind. The office was clean and organized. Everything was excellent! I highly recommend them if you need surgical clearance.

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    Westlake Medical Consultants
    Westlake Medical Consultants
    Westlake Medical Consultants

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    Vik Complete Care

    Vik Complete Care

    4.1(113 reviews)
    1.5 mi

    Vic Complete Care Westlake is the absolute best! We have gone too many times to count and they…read morealways provide quality, efficient and adorable care. They have been able to give us medicine on site if it's late and the MD always calls the next day or two to check in. Parking is easy and the wait times have never been too long. I really appreciate having this place nearby!

    We had an exceptional experience at Vik Complete Care early this morning around 4:30am for severe…read moredehydration. We were taken to a room within 5 minutes and greeted by two nurses who immediately began consultation and setting up the IV. I love how quick the discharge process was -- they make it so simple for you. Shoutout to Colin and Sherry, they are the best nurses we have come across and that says a lot given we are in an ER every few months. They are very great at making you feel heard and overall just amazingly nice people. The best of the best. Dr. Wright was very knowledgeable and just as respectful/nice as the nurses. Dr. Wright spent the time with us that a lot of medical providers fail to do. He explained options, possible effects, and helped us with decision making. He never made us feel like he was in a rush. He listened and advised. Thank you for that. Overall, we were taken very good care of at Vik Complete Care and will certainly choose this location in the future. Thank you thank you thank you to Colin, Sherry, and Dr. Wright. You all helped make a terrible day a brighter one, and we greatly appreciate your kindness and thoroughness during our visit.

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    Vik Complete Care
    Vik Complete Care
    Vik Complete Care

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    NextCare Urgent Care

    NextCare Urgent Care

    3.1(134 reviews)
    4.4 mi

    The time they told me I would be seen was 50min after. This has happened twice to me now…read more Additionally, once we were seen both times I've been in there after the doctor left we waited in the room forever until I finally went out of the room and said uhh can we leave? And they were like oh yeah here's your paperwork. Poor communication.

    Reckless and Dangerous Experience at Baylor Scott and White Urgent Care…read more I scheduled an appointment through the Baylor Scott and White app, believing I would receive care at a clinic that was fully part of the Baylor Scott and White network. When I arrived, I was shocked to learn they did not have access to the Baylor Scott and White system. Even more confusing, the building only had signage for Baylor Scott and White Urgent Care. There was no mention of NextCare or any indication that this was operated by a third party. From a patient's perspective, there was no reason to assume this was anything but a regular Baylor Scott and White facility. I came in with intense lower abdominal pain. During the brief evaluation, the provider stated it could be my appendix. That alone should have triggered immediate escalation, lab testing, or at minimum a referral to the emergency room. Instead, I was sent home with nothing but a prescription for a muscle relaxer. There were no labs, no imaging, and no follow-up instructions. I was in the same amount of pain I came in with, but now with a medication that could have masked the symptoms of a serious emergency. Thankfully, I trusted my instincts. About fifteen minutes later, I went to the Baylor Scott and White Clinic on Slaughter. The staff there took my condition seriously and quickly referred me to the emergency room. A CT scan confirmed I had acute appendicitis. I underwent emergency surgery to have my appendix removed later that day. Had I followed the guidance of the first provider and taken the muscle relaxer to rest at home, my appendix could have ruptured. That kind of delay could have led to a life-threatening infection. This was not just a poor experience. It was dangerous and could have resulted in serious harm. The most concerning part is that the provider openly acknowledged the possibility of appendicitis but still made the decision to send me home without running a single test. That is unacceptable. Masking the pain of a potentially fatal condition rather than investigating it further shows a complete lack of clinical judgment. I will be speaking with a patient ombudsman and formally submitting a complaint to Baylor Scott and White leadership. The fact that their app directed me to this location and their name is on the building means the care that happens there reflects directly on them. Patients should not be misled into thinking they are receiving Baylor Scott and White care when they are not. There needs to be full transparency about who is providing care and what services are actually available at the location. This experience was extremely unsettling. I trusted the Baylor Scott and White name and almost suffered the consequences of that trust being misplaced. I hope this review serves as a warning to others and as a call for change within the system. Patients deserve competent, transparent, and safe medical care. I nearly did not receive it.

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    NextCare Urgent Care
    NextCare Urgent Care - Very neat and clean patient room!

    Very neat and clean patient room!

    NextCare Urgent Care

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    Austin Diagnostic Clinic - medcenters - Updated June 2026

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