I can not give enough stars for the extremely excellent and enthusiastic care I received from the…read morecare team and doctor at Medical Park Tower Surgery Center! First, a big round of applause for Dr. Lee Reichel, who performed the carpal tunnel surgery on my left hand. After the appointment where we first met, I felt 1000% comfortable and confident in his skills. He was warm, humble, and explained the procedure fully so I wouldn't have any concerns. Dr. Reichel, if anyone ever asks who to see for hand surgery, they won't even be able to finish their question before I blurt out: DR. REICHEL!!! The BEST!!! Day of surgery: from the receptionist to the OR staff---thank you, each of you were so accommodating and friendly! Now, shout outs to the medical team: Ashley: in the business office, taking care of business like the pro she is! Thank you, Ashley, for making everything super smooth--from checking in to making my payment for the surgery. You're A+ :-) Madison: the pre-op nurse who treated me like we were best friends, starting with texting me to see if I could come in a few hours earlier because Dr. Reichel had a spot open up. That was perfect because getting the surgery done earlier the day in AUSTIN, TEXAS (108 degrees, y'all!) was a god send! Plus, she is super cheery and fun to text with! You are, also, A+ :-) Michelle: pre-admissions nurse---you were a hoot, you were easy going and super friendly and I appreciate the heck out of you! Thank you! You get an A+, too! :-) Peggy (OR Nurse): you came in while I was in the patient room, and helped me feel happy right away! You showed me how to wear the gown and put all my belongings in a bag for safe keeping; you had such a great sense of humor and I really enjoyed joshing around with you! You are an A++ because before surgery started (after you gently wheeled me into the surgical theatre), you asked me, "What music do you want to hear?" And I said, "My kid, Lili's, music! Flora & Fawna!" and, after figuring out how to pull it up on the speakers, that's what I got to listen to while Dr. R did his magic! Thank you! :-) Eryn (OR Nurse): You win for coolest fabric on the hat y'all nurses wear! I believe you were the one helping Dr. Reichel with the scalpels and other necessary operational tools, so thank you for being a great listener and assistant! My hand is grateful to you for your support and smiles, too! A+ for doing a superb job in being part of the actual surgery! About the surgery: I was given a local anesthetic to deaden the area of my palm and wrist, plus a blood slowing shot so I wouldn't bleed there, either. The actual surgery was a breeze---maybe 30 minutes? The cool thing was Dr. Reichel asked if I wanted to see inside my hand, so I got to witness how my hand works---also, I saw the "bruise" that was causing the carpal along with the "band" they had to sever. It looked like a small man hole (ha ha! I guess it WAS a small man hole, made by a male doctor!) and when Dr. Reichel said he was going to rinse it out, I realized it was the only time the INSIDE of my body was getting a bath. It was so much fun to have conversations during the surgery with Peggy and Dr. Reichel. I don't want to, but if I ever have to, I would definitely utilize Dr. Reichel and his team again! A+++++++++++++ PLUS! It's been two and a half days and here I am TYPING on my computer keyboard! How much more written proof do you need that Dr. Reichel is the fo shizzle?!

I came here for emergency surgery, and the first issue I ran into was parking. I spent over 30…read moreminutes driving around trying to find a parking spot because the lot was full, and to make matters worse, someone was taking up two parking spaces by parking terribly. I went into Suite 109 and informed the staff. I even offered to give them the vehicle's license plate number because I felt it was a serious inconvenience, especially for a surgery center where patients need access to parking. I suggested they call a tow truck or have someone address the situation since people coming in for surgery shouldn't have to waste time searching for a place to park. The only response I received was, "Yeah, parking is bad." That made me feel completely brushed off, like no one cared or took the concern seriously. It was very disappointing and unprofessional, especially considering this is a medical facility where patients may be in pain, dealing with emergencies, or on a strict schedule for surgery. Customer service starts the moment a patient walks through the door. Concerns shouldn't be dismissed with a shrug. If staff aren't willing to address issues or at least show empathy, then perhaps it's time to invest in better customer service training. There are plenty of people who would be grateful for the opportunity to work and would take patient concerns seriously. Something needs to be done about the parking situation. Either enforce proper parking so vehicles aren't taking up two spaces, or expand parking if possible. Patients coming in for surgery already have enough to worry about--they shouldn't have to spend 30 minutes searching for a parking spot before their procedure.

They have caring staff and several lab services offered in the same building, as well as some…read morespecialized services.

Terrible experience! Called to get a Referral, they said it may take between 24-72 hours. Called 24…read morehours later to check on the referral only to be told they couldn't work on it because they needed the name of the Dr. before they could proceed. Called 24 hours later with the name of the Dr. only to be told they're "working" on it but now i was told it was gonna take up to 10 days. The communication is terrible and someone may tell you something one day and someone else is gonna tell you something completely different the next day. I wish these things could be said the first time instead of having to call 3 different days to get 3 different answers. The communication is terrible and seems like they don't know what they're doing. I wouldn't have an issue if these things were told in the first call i made. Ive been needing PT and its been beyond a hassle to get a referral after they recommended someone. I had a good experience in my first visit but this just voids that good visit. If you decide to go with them, make sure to ask every question and find out everything before hand so there's no surprised later.

Had the absolute best care from Dr. Amanda LaViolette. We moved to Ohio in 2023 and still miss her.read more

Too many doctors see themselves above human error. My primary doctor had retired and I had to…read moreschedule my annual wellness exam with a new doctor. Dr Harris was taking new patients so I scheduled with a clear understanding that I was coming for an annual wellness exam covered by Medicare. Unfortunately my appointment was during the flooding in the Austin area, with low water crossings closed prior to public road closings were updated. My travel to the clinic took 90 minutes that is typically 50 minutes. I checked in to the front desk 17 minutes late and Dr Harris made the decision to turn me away regardless of the 3 hour round trip I had just made, white knuckling it all the way. Since I didn't know her, I gave her the benefit of the doubt and rescheduled for the following day. Storms still prevailed but I took alternative routes and arrived 20 minutes before my appointment. Upon checkin I was told this annual physical would not be covered by Medicare. And was given a spread sheet that required fasting for the blood test, another request I made in advance to have before the exam, only to be told she doesn't do that with new patients, requiring a followup visit - I'm guessing for additional costs tacked on to the initial visit. She finally showed up to my room 30 minutes after the office visit was scheduled. This was our first introduction and I knew just by her appearance she was not in good physical health based on her obesity. I proceeded to share with her the appointment confusion over an annual wellness exam that clearly is covered by Medicare and the $215 costs now being required not to mention the return for labs. Then I showed her pictures of my previous days travel showing her the closed water crossings from the morning before, and the 17 minute delay. At that moment I was prepared to leave without an exam based on her 30 minute late entry to my 2nd appointment! I'm done with this "God" mentality in the medical industry and how rules apply to clients but not held by the same doctors that set these rules. And one more point...if you are in the medical industry, especially primary care, you should practice and look the part. One of the questions I was going to ask was her knowledge of nutrition, supplements and peptides along with HRT. I got my answer when the fat Dr Harris walked into my room. Do better.

I and my family have been patients of dr Russell almost 5yrs. I had many doctors in the past and we…read moreas a family lucky to know this amazing human and a doctor. If it wasn't for him I would have been diagnosed wrong many times and not be here. Previous doctor messed up my surgery. Only doctor Russell could help me to get the right treatment. And his nurses are always great. Front desk is another story. Unfortunately they are rude and not helpful. But as for dr Russell he is a blessing.

All of the Doctors here from Dr. Cox to Dr. Russel and the entire staff are super to deal with…read more they are thorough, knowledgeable, caring, and truly professionals. I have been a patient of Dr. Cox's for many years and he is my mentor on how to get as many years out of this old body as I can. Throughout Covid they have adjusted their operation to insure safe treatment and some testing is even done as you sit in your car for extra precaution. A great team and a heck of a lot better than a lot of the "Doc in a Box" places in shopping centers.

I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

I've visited Ally twice within a month, and both experiences were significantly better than other…read moreERs and community care centers I've been to. First Visit: I had been dealing with a respiratory tract infection for almost 30 days and had already been treated by another community care center. Since I had a trip planned, I wanted to confirm whether I was still contagious. After completing my paperwork, I was called in quickly. The doctor reviewed my symptoms--fever that came and went, a bad cough, and throat discomfort. She checked my vitals, body temperature, and BP, which were all normal at that moment. Since I had already completed a round of antibiotics, she advised me to let my body fight the infection, reassuring me that I was no longer contagious. That was a relief, and I left Ally without being charged. Second Visit: After returning from my trip to California, I came back to Ally with a 103°F fever, severe body aches, extreme fatigue, and a baddd cough. This time, they ran every available test for infections and viruses, which confirmed that I had Influenza A, Influenza B, and COVID-19 and Respiratory Tract Infection. Unfortunately, since I had been sick for over a week, the doctor explained that antiviral medication wouldn't be effective. But they saw how severe my cough was, they prescribed an inhaler and cough medication to help manage my symptoms. I was charged $220 but that was in my best interest there are several other options which you can decide accordingly. What I appreciate most about Ally is that they are upfront about costs. Unlike other ERs that seem to prioritize billing over patient care, they inform you of pricing in advance, giving you the option to accept or decline services based on what's in your best interest. I honestly trust them more than my own physician at this point. I once took a friend to another ER where she tested positive for the flu. All they did was checked her vitals and BP before prescribing medication. Later she received a bill for $1,000. I was very ill at the time, so I do not have any pictures of Ally. However, I've attached a screenshot as proof of my visit.

The doctors and staff nurses and front desk staff are the best I have been coming here for over 9…read moreyears with Baylor and they are so amazing and supportive I couldn't ask for a better doctor Dr A is the best and me and my family come here and will never change thanks Dr. A and staff for all your help we live yall

Two complaints about Dr. Akhil Kumar Agarwal in Austin, Texas. I was 3 minutes late for an…read moreappointment. After filling out paperwork for 10 minutes he cancelled my appointment because I was late. I guess his time is more important than mine since I've waited more than 15 minutes for him in the past. 2) He cancelled a refill of medication I desperately needed without telling me because a computer database showed that I picked it up. I hadn't. When I suggested that he could have asked me if I had picked it up (and then confirmed it with the pharmacy), he offered no apology. He said it was the pharmacy's fault, not his. He also insisted I call him "doctor" after I addressed him by his first name as if he's above me.

I scheduled an appointment with Nathan Graves today to consult about anxiety and stress. Instead of…read moreeven pretending like he was interested in helping, he kicked me out of his office and threatened to call the police. Nathan Graves is a pathetic excuse for a man. Do not waste your time.

I've been seeing Cheryl and Dr. Marchand for YEARS. Almost twenty years or more. I love Marchand…read moreand Cheryl for several reasons: the genuine interest they take in my well being, the time they take to listen and talk through things with me. They will always get 5 stars from me. The reason for the three stars and honestly, I'd really only give them one star if it didn't affect the doctors reputation, is the utter rudeness I constantly experience with the front desk and the checkout process. Every time I call it's like I'm a complete nuisance bothering them. They are RARELY friendly and NEVER go out of their way to be helpful (unlike the physicians). I've let Cheryl know about this in the past but unfortunately, it continues to get worse every year. I actually dread calling or going. Very disappointing. I realize there are patients who can be a pain in the ass sometimes and how that job dealing with that can be frustrating. But don't take it out of the loyal, average patients who are coming to you for help.

Dr. Ince is hands down one of the most compassionate, attentive, and effective doctors I've ever…read moreseen. I truly feel heard, supported, and cared for by her -- and that's rare, especially in ADHD care. I'm so grateful for her! That said, this review is three stars because of the front office staff. I've only had two phone interactions with the office since returning to care, and unfortunately, both were unnecessarily rude and condescending. The first was regarding a same day schedule change the office requested less than an hour before my appointment. When I couldn't accommodate the new time due to work, I was met with clear frustration and no flexibility. So I just made it work anyway. The second happened today: I had a virtual appointment this morning, and moments ago received a phone call demanding immediate payment -- not just for today's appointment, but also for one from a month ago that I hadn't even been notified about until just an hour earlier from my insurance. When I asked if I could pay through the portal, I was repeatedly pressured to pay over the phone instead, as if I was avoiding the bill. I have no issue paying my bill, and in fact, I paid it immediately after the call ended. But I was spoken to as if I had ignored multiple invoices, and the tone felt aggressive and was incredibly inappropriate. I understand that medical offices deal with difficult patients all the time. But kindness should be the standard, not the exception, especially when both phone calls I've had with your office staff have left a bad taste in my mouth. Thankfully, Dr. Ince makes it worth continuing care. But I'm genuinely relieved that my appointments are virtual, because based on how I've been treated, I have no desire to deal with this staff in person.

This was my first time visiting a primary care doctor, and I had a really disappointing experience…read more The front desk lady was extremely rude and had an attitude right from the start. I was on an important call with my doctor and politely asked for a moment, but she rushed me and said I had to fill out the form right that second or she would reschedule my appointment. It would've taken me two seconds--completely unreasonable and unprofessional. Definitely not a welcoming first impression. Wonder why they're not even a 3 star.