I cannot recommend the team at VEG (Veterinary Emergency Group) enough. We had a terrifying…read moreexperience yesterday evening when we had to bring in our two-year-old Great Pyrenees mix for a major laceration. From the second we arrived, Dr. Pearson and the entire care team--Megan, Ethan, and Nicole (the CEC)--were absolutely incredible. They provided top-tier medical care for our girl, but what I appreciated most was how they handled my wife and me. We were in a total state of panic, and they stayed calm, kept us informed, and treated us with so much empathy. It's rare to find a team that can balance high-level emergency medicine with such genuine bedside manner. Dr. Pearson is a total pro, and the nursing staff made us feel like our pup was their only priority. If you're in the Austin area and find yourself in a pet emergency, this is the only place I'd trust.

VEG was there for my pup Nova and I when we needed them most. She had been vomiting, refusing food,…read moreand has a history of eating things she shouldn't, so I brought her in late at night. The staff worked patiently with me to avoid sedation with my cattle dog (if you know, you know). They were able to complete the necessary diagnostics and confirm that she did have an obstruction. Since we were there until around 8am, the team even set up a room with a futon so I could get some rest while staying with her, which meant a lot during such a stressful night. VEG first contacted my regular vet, who unfortunately wouldn't take her that morning, but they went above and beyond by proactively reaching out to another fantastic local vet who could perform the surgery (this was done to help reduce my costs, they were willing to perform the surgery). That support was incredibly appreciated and honestly something I would have struggled to coordinate on my own in the moment. Nova's surgery went well, and I brought her right back to VEG afterward for post-op care. I brought my laptop and they set me up a room so I could work from there, which greatly reduced the stress on her (and eased my mind). I truly believe this team played a huge role in her speedy recovery, as she' having healthy bowel movements just 3 days post-op and showing minimal discomfort. I am incredibly grateful for the care we received throughout the entire process. Without their diagnosis & quick actions, Nova may very well not be here today

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

Most definitely do not recommend this place to go to this place is very unprofessional!!!!!!!!! I…read morewent in with no insurance willing to pay bc I have money and the workers and doctors repeatedly asked the the doctor came in the room being racists (asking if I speak English)her Name is ms.FoX very unprofessional she told me she had other patients to tend to and I need to hurry under me having excruciating pain, then told my bf she feels bad for him as walking out. SMH she shouldn't have a license

If I could give zero stars I would. Absolutely do not go here. The entire industry is a fucking…read morescam. These people are fucking scammers. I got charged $250 with good insurance to put hydrogen peroxide on a non-infected wound. Do not go to this absolutely fucking scumbag of a place.

Hospitals have their challenges, but my experience here was better than at most others. Not every…read moretechnician or nurse may excel, and the doctors might have their off moments, but overall, the team is genuinely trying to do its best with the resources it has. My father was admitted over a holiday, which made things even more challenging, but everyone was at least willing to listen--something I can't always say has been my experience elsewhere. I want to highlight a couple of exceptional team members: a nurse named Sabreen and a PT/wound care nurse named Melissa. Both are five-star professionals who deserve raises for their outstanding care. Although this hospital is not located near us, I am grateful we made the drive here, per our doctor's recommendation. Parking is convenient, and there are plenty of nearby dining options. The hospital is undergoing renovations, so noise can be an issue at times, but I understand that such work has to be done eventually.

Nurses have really changed. I was shocked at how unsympathetic they were. Their objective seemed to…read morebe tough love--criticizing me and shaming me for my health problems. One aggressively addressed my "failure." It was very upsetting. The exceptions were, ironically, two male nurses. Unfortunately many people are stuck using Seton Northwest. Good luck to you.

We've taken our kids to Family Emergency Room Georgetown several times, and every experience has…read morebeen great. The staff is always kind, welcoming, and quick to get us seen. As a parent, that's such a relief when you're worried about your child. The doctors are knowledgeable, take the time to explain everything, and never make you feel rushed. What I appreciate most is how wonderful they are with kids. Everyone is patient, caring, and does a great job helping children feel comfortable during a stressful situation. We're so grateful to have Family Emergency Room Georgetown in our community and recommend them to everyone we know.

It's weird to love an ER this much. Here is why this place is the best:…read more -They operate like a full-service emergency room and are federally required to be treated as in-network for all *eligible* visitors (must actually be an emergency visit). Their billing person confirmed this. Their website has a lot of info about the billing process as well. -They are flexible and will work with you to negotiate your dues to get the accounts closed out. I was stressing about the bills but their super nice billing lady helped us out. -Open 24/7. I looked at other options that were technically deemed in-network for my insurance plan and some were closed on Sunday. One of our visits was on Easter too. Why even bother with another ER when this place will bill in-network anyway? -Amazing nurses and doctors. Everyone is really nice and patient and takes great care of you. We've been there 3 times since November. Twice for my little guy (he was 1 during our first visit). Nurses and doctors were so nice and patient with him (and he definitely screamed a lot). -It's never crowded or full of sickly people. Not sure if that's a sign they don't have enough business though? PLEASE GO HERE SO THEY DON'T EVER SHUT DOWN. -Easy parking. -There's a cemetery next door which leaves a chance to make a morbid joke upon your departure.

We have a family of 8 and are very familiar with area emergency rooms. After some not so great…read moreexperiences elsewhere we started going to Family Emergency Room and have not looked back. They are hands-down the best in the area. They are competent, fast and the billing is more than fair and very smooth. Our latest experience was post COVID and their protocols seemed very solid as far as keeping patients safe.

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

Excellent staff at this facility. Malona, Ryan, and the rest of the nursing staff go above and…read morebeyond to ensure the standards of patient care are exceeded. Dr. Higgins, their Director of ER took time to really build rapport and get to know his patients. He said it was "the best way to know what they need." I could not recommend this facility more highly. I would take my family there.

I went here during the Covid lock down for a UTI. I was the only person there or really on the…read morestreet for that matter. There were polite and I was out in under 10 minutes. That 10 minutes cost over $5000 after my insurance negotiated. The bill does not list the services. I called my insurance and they informed me that one of the services was a $480 pregnancy test. I am 48 and not in a relationship right now. Why would they even perform this? I did not tell them to or give them permission. Also, since it is not described in the bill I would not even have known if my insurance had not told me. I am not working to negotiate this outrageous bill, there is no way I can pay this amount for something that should be in $300 range out of pocket.

I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

I've visited Ally twice within a month, and both experiences were significantly better than other…read moreERs and community care centers I've been to. First Visit: I had been dealing with a respiratory tract infection for almost 30 days and had already been treated by another community care center. Since I had a trip planned, I wanted to confirm whether I was still contagious. After completing my paperwork, I was called in quickly. The doctor reviewed my symptoms--fever that came and went, a bad cough, and throat discomfort. She checked my vitals, body temperature, and BP, which were all normal at that moment. Since I had already completed a round of antibiotics, she advised me to let my body fight the infection, reassuring me that I was no longer contagious. That was a relief, and I left Ally without being charged. Second Visit: After returning from my trip to California, I came back to Ally with a 103°F fever, severe body aches, extreme fatigue, and a baddd cough. This time, they ran every available test for infections and viruses, which confirmed that I had Influenza A, Influenza B, and COVID-19 and Respiratory Tract Infection. Unfortunately, since I had been sick for over a week, the doctor explained that antiviral medication wouldn't be effective. But they saw how severe my cough was, they prescribed an inhaler and cough medication to help manage my symptoms. I was charged $220 but that was in my best interest there are several other options which you can decide accordingly. What I appreciate most about Ally is that they are upfront about costs. Unlike other ERs that seem to prioritize billing over patient care, they inform you of pricing in advance, giving you the option to accept or decline services based on what's in your best interest. I honestly trust them more than my own physician at this point. I once took a friend to another ER where she tested positive for the flu. All they did was checked her vitals and BP before prescribing medication. Later she received a bill for $1,000. I was very ill at the time, so I do not have any pictures of Ally. However, I've attached a screenshot as proof of my visit.

I went on a weekend after having surgery. Got accused of drug seeking. F that. Turns out one of the…read moreincisions (I had 3) had reopened. This used to be a good ER, but the mighty have fallen and I don't respond well to being patronized and then threatened. I walked out. This guy whose name I didn't bother to remember, got his degree and decided that I was wasting his time. He wouldn't even look at my foot, had he bothered he might have noticed why I was in so much pain avoid this place.

My visit to another ER was a disaster, and I left 4hours later with the wrong diagnosis and useless…read moreprescriptions. I knew I needed additional emergency care when, a couple days later, there was no improvement in my pain. This time I chose BS&W ER in Cedar Park. The difference was so very remarkable with everyone being so kind. The nurses did all they could to help alleviate my pain. Dr. McHugh listened to me, made an accurate diagnosis and prognosis, and offered the correct treatment plan. I hope I do not need emergency care in the future, but if I do, I will definitely go to BS&W first.

Dr. Kravitz has been my primary care physician for many years now (Since the 90's). He is very…read moreknowledgeable and caring. He looks at the whole picture and not what pill to give when. He does not discount alternative healing and was knowledgeable about alternative healing practices. There is no question that Dr. Kravitz cares. When he enters the room, I feel I am already on the path to healing. He answers all my questions and is clear and frank with his answers. I trust Dr. Kravitz completely. I highly recommend seeing Dr. Kravitz, if you can.

I've been seeing Dr. Kravitz as a primary care physician since the 90's, when I graduated from my…read morepediatrician. No matter how many times I had health insurance changes, I always made sure I would be able to see Dr. Kravitz. I've had other doctors in other cities, but no one came close to Dr. Kravitz's knowledge (26+ years of practice), professional demeanor, and personability. He is knowledgeable on so many topics, and I know I'm able to ask him anything. And you know what? He listens. It's that simple. He sets your chart down, he looks at you, and he listens. Some doctors are just so harried they don't take the time to really let you explain what's happening or how you feel. It really does make the difference. We forget how important it is for a doctor to relate to his patients. I've seen doctors who have been cold, indifferent, uninterested in anything except performing an examination or treating whatever was wrong at the time. Sure, that's fine, but it's the bare minimum; it doesn't set me at ease. When I'm sick, and I'm concerned, Dr. Kravitz demonstrates a level of empathy I've yet to see in another doctor. It also helps he has a sense of humor! Even if he does not accept my insurance, I would only want to have him as my primary care physician. He's known me for years, and knows my medical history better than anyone. I hope to stick with him as long as I can. If you are looking for a new doctor in the area, you will NOT be disappointed. Dr. Kravitz is the real deal, and one of the few people I still trust in the healthcare field. A real winner!