Dr Greg and nurse Maria took great care of me. I sliced my pointer finger open late night meal prepping and it wouldn't stop bleeding for 2 hours and then went numb. I made the decision to drive here and I came in a little panicked. They calmed me down and Greg numbed my finger and stitched it up within 15 mins of being there. They walked me through each step and distracted me from my anxiety. Highly recommend. read more

This place is the bomb! They really took care of me and didn't feed me full of bs to do tests and stuff to inch up the bill. Good outfit.

I recently dislocated my shoulder and was in extreme pain and distress. From the moment I arrived, the staff was absolutely amazing, attentive, and genuinely caring. They listened to me and did everything they could to help ease my pain. The doctor (DR Craig) was incredible and skilled; he was able to pop my shoulder back into place with such precision that it honestly didn't hurt nearly as much as I expected (nothing like what you see in the movies)! I truly believe that's because he's so experienced and confident in what he's doing. If you're ever in pain (though I hope you never are), I highly recommend coming to this location. They'll treat you with compassion and make your health a priority. read more

My partner of 18 years died a after visiting here. he was afraid of any type of medical care. He was sure the worst would happen and would get so upset when I suggested he go to a dr for anything. Unlike my partner tho if I know I'm not well I can't handle waiting and stressing about my health so I became a fairly regular customer of this ER and for the most part had overwhelmingly positive experiences there with multiple doctors -- so when my partner all of a sudden had a horrible cough and a slew of other symptoms (fevers, body aches, pain while breathing) it took me a ton of convincing for me to get him to go anywhere but he agreed to go to this ER about 3 weeks after he had really started to be sick and the fevers were breaking almost every time he would fall asleep at this point. When we got there he wouldn't get out of the car and he looked so scared and I remember asking him what is the worst thing you think could happen in there? And he said 1: they misdiagnose me and make things worse and 2: they admit me and won't let me leave. I promised him that I'd literally fight everyone in the building if I had to but that I wouldn't leave without him no matter what and he let me walk him in. they tested him for Covid and the flu and both were negative and I had told him I thought he had an upper respiratory infection bc I've had those a couple of times before myself -- but after they x-rayed his lungs they saw fluid in one and he was diagnosed with a lower respiratory infection (pneumonia). They prescribed a steroid, some albuterol, and a zpack antibiotics and we both just felt his incredible sense of relief so I ran him home and then grabbed his meds for him. That relief didn't last long as he started taking all of his meds and initially nothing was improving but instead I started to feel by day 3 he was actually worse and I started telling him we should go back or that he should at least call in and give them his symptoms to get some updated advice but he had read that it would take a week for the treatment to have any real effect and that it would get worse before it got better --- add to that, I felt sure that if whatever he was dealing with was potentially fatal that this ER would have said so or even given some type of caution to be weary of but I've reread his paper work from them a million times and it does say to contact them if his symptoms hadn't improved in the next few days but nothing at all about any red flags to be mindful of or anything -- and technically one symptom had gone away about 4 days into the meds as he stopped breaking fevers every time he fell asleep. Not even a full week after his visit tho (6 days) he breaks my line of sight on him for about 3 minutes and when I look in on him he's on his back and looks unconscious and not in a sleeping position and I fucking lose it. I start screaming and begging him to wake up as I check for his pulse and it's there still And I start cpr and call 911. The operator literally counts the chest compressions for me on speaker phone as I'm just sobbing and begging him to come back to me and then she tells me that I need to let two officers in that are arriving first and as soon as one ems person arrives they won't let me stay with him and hold his hand while they try to bring him back- I'm asked to wait in the hall --About 20 minutes later they tell me they're sorry for my loss as the 10 Or 12 people file out of my apartment and I called his brother to go break the news to his mother bc I didn't want her to be alone when she heard and he can't comprehend it either. He keeps asking me how could this happens and I'm sobbing and trying to tell him I don't know and that I swear I wish it woulda been me instead, that if I could have I would have taken his place in a second and that i fought to revive him with a sense of desperation that I can't even articulate. It would take them another two weeks for the toxicology report to come in and I was desperate for this autopsy report to have some update to it that would help me understand why this happened to him but instead they just updated his cause of death from pending to complications from pneumonia bc he had no drugs in his system as I had said repeatedly from the beginning. So ya my partner and I put all of our confidence in this ER and it literally ruined my entire life. I have to figure out where I will live, if I want to live, what do I want to do with myself and I have to table my grief so I don't lose what little I have left --- all because we ignorantly just leaned on Dr Farr's diagnosis. I still feel the majority of the blame myself and I wish it was me and not him daily but I also can't help but feel so frustrated and angry that they didn't admit him or warn him of how bad this potentially was. https://gofund.me/8b909249 read more

Austin Emergency Center: Riverside Emergency Room - My partner and I - Emergency Rooms Near Me - Austin, Texas

I went in on night shift Tuesday 6/24/25 for personal reasons too embarrassed to tell but I wanted to give this place a shout out. I have been to many ERs for various things in the past and the staff here was so friendly and quick! They seemed genuine and caring and I thought I was going to be there for hours but when I checked in it only took minutes to get seen and questioned about my concerns with a thorough check. As soon as we were finished it only took a few minutes to discharge (I was there for an hour) and while I was walking through the nurses station one of the nurses told me "feel better love!" And I thought that was thoughtful! Overall great friendly fast and efficient experience! I drove here from work and am glad I chose this facility on my maps. read more

Sad that I called last night 02/17/25 at 11:00 p.m. and asked for help. Saying I was having problems breathing for my asthma and they keep saying about payment and my insurance. I told them I do have insurance and money for payment, and asked about my symptoms, but they keep asking about payment. They didn't stop asking for payment, so I decided to go to St. David Emergency Room in South Austin Ben White. Do y'all, Austin Emergency Center, really care for others or money? Sorry, but I won't never go here if all yall think about is money read more

had to come in last minute everyone was super nice and quick and and friendly! The doctor was super knowledgeable

On a Monday night I was experiencing loss of vision, weak body, numb hands and fingers, and a 2 day long headache. I was quickly rushed to the back. I met 4 different staff members all of which had impeccable bedside manners. I was very scared and they all made me feel cared for. The doctor came in (I think it was Dr Craig De Waal) he diagnosed me after running 4 test. He was personable, and explained exactly what happened so I understood what my body was going through. He promised me that anything they do- Should NOT hurt and kept me comfortable while I received potassium transfusions. I believe it was a nurse but his was name Ace- he was the best part of the experience. I wasn't able to orally keep medicine down and he assured me they were going to get me back to my normal health! He checked on me all night and definitely knew what he was doing. All staff was amazing and if I'm in bad health I will come here everytime. read more

This place is great! After taking a spill on my bike, I came in with a broken thumb and some pretty significant road rash. Clarisse and Katherine took my info and I was able to be seen very quickly. The nurses were great! After a few X-rays confirmed the break, Selena and Lily treated my thumb being very considerate of pain levels, bandaged me up, got me some prescriptions to prevent infection, and got me out the door. The staff was even kind enough to walk me through the bandaging process again the next day when I couldn't remember the specifics and resolved a billing issue quickly and fairly. And with a no interest payment plan they make it as easy as possible. Can't recommend this place enough! read more

Went here for a broken finger, they were able to get me in quickly, do X-rays to confirm, get it wrapped and I was gone within an hour and a half. The staff was very friendly and it was a decent experience. read more

Dr. DeWaal and his incredible staff, Nurse Young, Rad tech Manny, and Admission Rep Taylor, where incredibly helpful and kind while tending to my injuries. The staff and environment where truly wonderful and made me feel welcomed and at ease. I came here as a recommendation from a friend and I will be coming back if an emergency arises again. read more

Came in on a Saturday morning expecting it to be busy but they were able to see me within 10 minutes. Everyone was amazing and was very attentive and took care of me every step of the way. So glad I stopped here instead of urgent care or the hospital ER. I'd still be waiting! Highly recommend if you're in need of emergency care. read more

Hate that we have to visit this place but it's the best and that's why we continue to use them. Everyone we have come in contact with have been great. Todays visit with Dr. Rice , Nurse Ashley, Radiology Tech Beth and Taylor and Ethan. A+, fast and friendly service. No long waits! read more

In and out in an hour, straight and to the point! Dr de Waal and nurse drew answered my questions and sent me home with prescriptions and a dr note for work. read more

Although I hate going to the doctors, since I checked in Michelle at the counter made me feel very welcome. Once in the room, I had the blessing of having Kassy and Cass take care of me which they made me feel very secure, and well taken care of. Dr. De Waal sat down with me and answered every question I had, he made sure he was being very detailed so I understood the whole process from beginning to end. Would highly recommend coming here, they actually care about their patients. read more

So kind and caring! Best medical experience I've had - let alone an ER! Blown away by how nice the facility is, how many ways there are to access the building (drive up/ walk in etc), and the quality of care. The cleanliness was also amazing and everything was so nice. I appreciate the care I received greatly and if I need care such as this again, this location will be my first choice. read more

Very helpful and quick. Thank you dr Relle and nurse yong. If you need medical attention this is the place to go.

I went in today because I hurt my knee a few weeks back and it not only didn't heal, it kept getting worse. And because the pain had grown intense and it was Memorial (no ortho's offices open), I opted to go to Austin Emergency Center. From the minute I entered, I was greeted warmly. It wasn't crowded so I was also seen promptly. What mattered most, of course, is that I was treated with great care. Everyone who helped me from Michelle at admissions, Drew, my nurse, Dr De Waal, Ethan, the ER Tech, and the lovely radiology tech who did my X-rays, was super professional and kind. I highly recommend this center and will definitely go back should I need emergency services again. read more

The staff here took great care of me. Nurse Young was a sweetheart and helped me feel super comfortable. Dr. Tan was super helpful. Glad to have them here in our community. read more

I was visiting from out of town, and apparently got very dehydrated after a fun weekend at ACL. My doctor in Nevada urged me to go to Urgent Care. We called 3 places. One told us they had a 4 hour wait, another refused to give us a wait time, but Austin Emergency said they had no current wait, and to come on down. I was seen within 15 minutes, had great care with several kind and efficient nurses and Dr. Campbell. I was hooked up to an IV, they ran lab work and determined what was wrong. In about 2 hours I was back to normal. Thanks to all for such great care. read more

I decided to go in for chest pain. the doctor seems to not care and was already "over it" before he walked n the room assuming that whatever I had going on couldn't possibly be his problem because I wasn't in deathly pain in the moment. after paying my co pay for the approved insurance, I received a $2000+ bil in the mail saying I owe them a bill. all of this wasn't even close to being worth the trip OR money. this place sucks and if you want to get real emergency treatment I would recommend someplace else. read more

I definitely recommend coming here. I came in and unlike most places they actually took the time to figure out what was wrong instead of brushing me off. The building is clean and the staff is very nice to their patients! You can tell everyone that works here actually wants to be here and wants to help their patients get better. My doctor and nurses were beyond helpful and informative on how I can take care of myself better for the future. Especially my nurse Britanny she helped me find a primary care doctor which I did not have one at the time. I can not forget to mention Alexa HER ENRGY IS AWESOME ! from the moment you walk in you can feel her warm energy. -thank you to everyone at austin emergency center read more

Super quick and thorough with findings! Everyone was very friendly. Definitely recommend.

Great care from the doctor, nurse practitioner Santa, and everyone on the staff. Very convenient. Less than 30 minute wait to be seen. I'd definitely come back. read more

Very friendly. Have treated me quickly the two times I've been in. Recommend for emergencies. Dr. Rice was very professional.

Great staff!!! they were very proactive and helped me get treated quickly. highly recommend going here!

They did a fantastic job with my testing. They were very warm, personable, and concerned about the patient's wellbeing. Dr. Rodriguez was excellent! read more

I went in with my wife on 4/11/23 because she had been in pain for almost 2 days and had a fever of 103.3. First of all, I do want to say that almost all the staff at the emergency center have been great. We have 2 children and just had our son go in with a broken arm. The receptionist was incredibly nice as well as the nurses. Anyway, they did the normal vital check and proceeded to do a swab of her nose to see if she had Covid or the flu. Her heart rate was elevated and she did have a temperature when we went in. The tests came back negative and the nurse told us that the doctor was going to come in and see us. Dr Ann Czarnik came in the room, leaned on the counter with her arms crossed and said that she didn't have Covid or the flu and that it was probably some kind of viral thing. I told her that she has been like this for almost 2 days. That she hadn't eaten and her throat and head were hurting so bad. She looked annoyed and told me, "well that's not that long" and that she could have them give her an IV if she wanted or we could just go home. Never once did she even look at her throat or touch her in any way. Super disappointed in the care or lack of that we received. My wife stayed in pain for the entire next day until we were going to just go to another ER. I decided to call teladoc instead. We answered some questions and they sent in a prescription for an antibiotic and something for her throat. It took 10 minutes and cost us $25. It was around 2am when we went so I don't know if we woke her or she just didn't care about seeing us. I know that if it were one of her loved ones she would have at least taken a second to look at her throat(she would have seen all the white puss) or see if there was something that she could do that to just tell us basically to go home and deal with it. Broke my heart to just take her home and have her be in pain and feel helpless. read more

Fast and easy! I came in for a dog bite and had basically no wait. The receptionist was super nice and my clinicians were quick and helpful. Dr. Rice was attentive and explained everything really well. All at no cost to me. Hopefully I don't need to return but if I do ever experience an emergency this will be the place I come back to! read more

Staff is amazing and so caring! Came in not knowing if my toe was broken or not and they took care of me. So friendly, funny, and patient.

So beware. I broke my ankle a week ago and was taken to this place. After X-ray they told me I had the most severe ankle brake one could have. They wanted me to have a CT for the orthopedist and I refused. I visited the surgeon today and they looked at the X-ray that these scam artists took. They said I had broken just 2 not 3 bones and didn't even do more X-ray before scheduling my surgery for Wednesday. That could not understand why a CT was even mentioned. Once again just another health care establishment trying to take your money. I will take an ambulance anywhere before going here again even though it is in my back yard! read more

This was the best medical experience I've ever had in my life. I've been dealing with pain for the past week, but money and nerves were holding me back from seeing someone about it. When we arrived there was no wait, and the nurses and staff were very attentive and kind. They made sure to take the best care of me and help find out what was going on. Santa is the sweetest person I've ever met, and she was determined to help me and genuinely cared. All the staff here helped walk me through each procedure so I was comfortable. They explained what was going on and what my next steps are. I will 100% recommend this facility to anyone!! Dr. Craig was also amazing and a wonderful doctor. I am so happy we decided to go here. read more

Best urgent care/hospital type vist ever. No wait staff was amazing. Santa is the sweetest most genuine medical professional I've ever came across. She is truly amazing. I felt like she truly cares and loves her work. Dr. Craig was awesome as well! Really was a good experience unlike most hospital or urgent care visits I've experienced in the past elsewhere. read more

I wasn't feeling good and needed to get in to see my doctor ASAP but the next appointment available would not be for another month. I had seen this emergency center many a times because the Starbucks I frequent is literally steps from the building. I decided to give it a try. I walked in filled out some paperwork and was called in to see the doctor immediately. I don't think I waited more than 5 minutes . The doctor was thorough, asked questions,, and allowed me to answer. He listened and didn't interrupt. He was great but I have to say that the stars of this place are the nurses, phlebotomists, and X-ray techs. Each and every one of them catered to my needs and made sure I was good every step of the way. I'm writing this as I wait for test results. I'm on an IV and I've had a CT SCAN. ALL IN LESS THAN 45 minutes!! So far I highly recommend this place. read more

Came in for a sliced finger that wouldn't stop bleeding and they took great care of me.

My husband got the flu and we came in on Thanksgiving morning after finding every urgent care in the area was closed or fully booked. We were in and out within an hour and they got his prescriptions called in before the pharmacies closed. Dr. Rollo, Luta, and Kasey were all very kind and patient and we were glad to have such a friendly team helping us out on a holiday! Very clean and calming atmosphere for a medical facility, hopefully we won't need to come back but glad to know it is here in a pinch! read more

Dr. Rodriguez and Selena were very warm, professional, and welcoming during my rapid antibody COVID test, and I really enjoyed my visit overall! I was impressed at how quickly Selena roomed me and collected my nasal swab sample. She was very understanding of the fact that my Thanksgiving plans hinged on the results of this test, and strove to deliver my results ASAP. I also appreciated how Dr. Rodriguez took the time to explain the mechanism of COVID infection and why risk factors such as cholesterol intake increased symptoms. He was very informational and open to questions, so I would recommend seeing him if you're curious with asking more questions! Overall, I was impressed at my visit and I'd come here again if I needed to! read more

Great staff, everyone was so nice and I got in and out. Will definitely rely on them if I have another emergency. Amazing experience!

Better off just going to the nearest hospital / another urgent care near you. I went in for severe chest pain and the dr who saw me 100% did not care nor believe me when I was telling him what was going on. He asked me questions And when I would answer them, he would twist my words and try and contradict what I was saying. I got to the point that I said "please, will you just listen to me". After one of the tests were clear, a nurse walked in to let me know what my charge for my visit would be and told me they needed to take payment upfront before they treated me. I told them I could make a payment but there's no way I could pay over 1000$ right there on the spot. They then discharged me bc I wasn't an "emergency" and refused to treat me. Never experienced anything like that in my entire life. Do not go here unless you're trying to be get mistreated. I left here feeling worse as well bc the dr pushed on my chest really hard a few times, even after I pulled away and kept telling him it hurt and now I'm experiencing more pain than when I went in. read more

Was visiting from out of town when I was hit hard with a kidney stone. Tried to visit an instacare which wasn't equipped to take care of me and was so lucky these guys were across the street. I was a mess, they got me in quickly and with absolute minimal effort. All of them were so kind and empathetic. They worked hard to manage my pain and get me comfortable. Thank you so much Dr De Waal, Lino, Manny, Micheld and Ethan. read more