Had one of the best experiences at paragon Austin infusion center. The staff treated me very well…read more I had a great consult with Christina and then my infusion nurse. Jacqueline was absolutely amazing and made my experience so much less stressful. She was kind with the needle and I was in no pain and she really made the experience so much better than I could. I could've ever imagined so thank you to paragon Austin infusion center. If I ever have to come back and need another infusion, it will definitely be with you guys.

I am receiving infusions every other week to clear the amyloid from my brain! How fortunate is…read morethat?!?!!! The folks there are very considerate and kind. And also gentle with the needle! How fortunate to live in THIS time, unlike my mother, when there is something REAL and EFFECTIVE that can be done to clear the gunk from my brain! My beloveds (ALL 3 sons and daughters-in-law and my 8 grandchildren, all in Austin) thank you, too! This treatment is nothing short of a miracle!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

I was receiving subpar healthcare in my small rural town, and found this practice of mostly…read moreadvanced practice nurses. I have historically received the best, most thorough care from APRNs. I was NOT disappointed. I walked out of there feeling like I was heard and believed. I got a medicine change and something to whip my issues into shape. 24 hours later, I feel so much better. For the first time in over a year, I feel hope that I will be feeling awesome again soon. Also, it helps that this place is only 5 minutes from my place of employment! I highly recommend to adults with chronic issues. (Belinda Read is fantastic)

It's obvious this office does not have a good work culture. Staff seems to bothered by your visit…read more I wasn't the patient but I think there are a few inefficiencies that could be addressed, as well. Why ask a patient to do follow up blood work more than once? Test for everything while you're at it the first time. Well, it's not easy in that field, I'm sure, but you have to try a little when you're dealing with the public like that.... Too many others out there that will....

Super great staff! I thought they were really attentive and on top of my medical emergency. The…read morefacilities felt clean and I was able to get all my lab work/scans done quickly. Definitely come here if you have a small emergency! I had kidney stones but thought it was appendicitis when I went in.

Great care, no wait time, nice friendly staff. I felt well taken care of as would not hesitate to…read morego back. Hopefully I won't need to.

Brought my uncle for multiple sclerosis infusion treatment. Was really surprised how gentle and…read morerespectful they are for an elderly patients. Facility looks very well taken care of, very clean and professional environment. Society (NMSS). The staff was so welcoming and patient with my uncle. Thank you!

I absolutely hate this clinic. I transferred from the San Antonio clinic to this one when I moved…read moreand my first visit will be my last. You would think because they are owned by the same company the transfer would had been effortless. You'd be wrong. I basically was treated as a new patient and had to jump through all the same hoops. Ridiculous. I have a four-hour infusion and during that time, I'm not allowed to make a phone call! Seriously? People work and have things they need to take care of. We are not animals you can put in a corner and tell them to be quiet. After being told to get off the phone I had to sit and listen to the nurses laugh and tell stories at the front desk. Also, the nurse required me to wear the BP cuff the whole time I was there because she would need to check my BP. How lazy can you be? So you have to sit with an IV in one arm and a cuff on the other. If you're going to tie me down and restrict me like this, there better be good drugs involved! I heard that the wonderful woman who ran the San Antonio clinic just left. Guess she got tired of the BS too. If you need infusions, do yourself a favor and call Coram Healthcare and get your infusions at home. That's what I'm doing.

Had the absolute best care from Dr. Amanda LaViolette. We moved to Ohio in 2023 and still miss her.read more

Too many doctors see themselves above human error. My primary doctor had retired and I had to…read moreschedule my annual wellness exam with a new doctor. Dr Harris was taking new patients so I scheduled with a clear understanding that I was coming for an annual wellness exam covered by Medicare. Unfortunately my appointment was during the flooding in the Austin area, with low water crossings closed prior to public road closings were updated. My travel to the clinic took 90 minutes that is typically 50 minutes. I checked in to the front desk 17 minutes late and Dr Harris made the decision to turn me away regardless of the 3 hour round trip I had just made, white knuckling it all the way. Since I didn't know her, I gave her the benefit of the doubt and rescheduled for the following day. Storms still prevailed but I took alternative routes and arrived 20 minutes before my appointment. Upon checkin I was told this annual physical would not be covered by Medicare. And was given a spread sheet that required fasting for the blood test, another request I made in advance to have before the exam, only to be told she doesn't do that with new patients, requiring a followup visit - I'm guessing for additional costs tacked on to the initial visit. She finally showed up to my room 30 minutes after the office visit was scheduled. This was our first introduction and I knew just by her appearance she was not in good physical health based on her obesity. I proceeded to share with her the appointment confusion over an annual wellness exam that clearly is covered by Medicare and the $215 costs now being required not to mention the return for labs. Then I showed her pictures of my previous days travel showing her the closed water crossings from the morning before, and the 17 minute delay. At that moment I was prepared to leave without an exam based on her 30 minute late entry to my 2nd appointment! I'm done with this "God" mentality in the medical industry and how rules apply to clients but not held by the same doctors that set these rules. And one more point...if you are in the medical industry, especially primary care, you should practice and look the part. One of the questions I was going to ask was her knowledge of nutrition, supplements and peptides along with HRT. I got my answer when the fat Dr Harris walked into my room. Do better.

Stopped in without appointment due to traveling. Jay, as usual was professional and friendly. I was…read moreworked in by Jay and met a new Medical assistant, "Daisy". Super nice and professional as expected. She did a wonderful job and her attitude was great. Thank you, "Total Men's" for another professional health experience. David W.

Friendly staff, great communication, and nice interior. I will keep this as my primary care…read morefacility.

They are open Tue and Thur. The line starts at 5:30. It is free but they do ask for a 5 dollar…read moredonation, if you don't have it that's completely fine. If you get there even a second after 5:30 be prepared to wait! Its real nurses and real doctors giving up their free time to help us out so be patient. Not only do they diagnose you but they will also give you free prescriptions right there on site! They will not see you for std screenings or if you are pregnant. I was there a total of 4 hours but I think it was well worth it. I don't have insurance and really appreciate this place.

I am really enjoying volunteering here…read more This is a great opportunity a couple of times a week to get something checked out for a very low fee. Unfortunately, I will say as a volunteer, the wait time can get quite hairy, but we definitely try to get everyone in and out as fast as we can. But it will be longer than a typical doctor's office, for sure.