Marc and team went above and beyond to fix my AC issue. Explained everything in detail, very responsive, and professional.

Marc was exceptionally professional and helpful. He fixed our problem in just a few minutes with a smile even though it was New Year's Eve and I'm sure most people would be wanting to be elsewhere to celebrate. He's one of a kind and we recommend him highly. Thank you, Marc! read more

Stole $8,000 from our company. In November 2020 Marc said he did not receive our payment so we overnighted a replacement check. However, Marc had received the original check, which he cashed. And then he also cashed the replacement check. When confronted, Marc apologized and said he'd pay us right back. After months of promising to repay the amount and then never making good on it - Marc now refuses to return our calls and no repayment arrangements have been followed through on. I would not trust Marc to handle anything related to my home or business knowing what we know now. read more

New unit replaced in May, has not worked properly and despite them trying to fix it with a different excuse every time (I didn't like the damper boards and ordered news ones that will l be here tomorrow.....yet they never came in, and then saying it's not the damper boards), I had to call another company to fix when I could not get air bellow 83. They said it was set up wrong. Still not working properly and pretty sure it's damper boards, but despite many attempts to get MGM out after they set up appointments nothing but no shows and unit still is not working properly. Electric bill is more than double from last year. FIND ANOTHER COMPANY! You're welcome ;) read more

Worst experience ever. Misdiagnosed my furnace in the first place and had ordered a part that wasn't needed. The part was supposedly on 'back order' for several weeks and they refused to return phone calls or texts. Found out the part was in stock locally but they still refused to respond. I finally had a different company (Stan's) come in, they diagnosed AND fixed it within 3 minutes!! Was a clogged pressure switch. I wouldn't have waited so long except MGM Air was sent by my home warranty company who refused to change contractors. I have also fired the warranty company over this issue. read more

Do not waste your time. Scheduled an appointment at his convenience, stated he would show up in the morning, did not show, texted him and he stated he'd be by in the afternoon, only to no call, no show. Unprofessional and a waste of time read more

Had AC issues. Called my home warranty company. MGM Air was the assigned contractor. Called MGM Air later that day and got a very clear voicemail that they do not return calls during the day because they are out in the field but that they will return the call either in the evenings or early morning. Got a call back early the next morning and they were able to have somebody at my door between 7:30 and 9:30 am that same day. Dereck arrived at 7:30am and was very professional and very polite and courteous. I showed him a report from another company that I had come out to service the unit who discovered it was in fact not operational, he reviewed and got right to work. He was done in about 30 minutes and explained that the capacitor had failed and he had replaced the parts. I don't usually write reviews, but I was very impressed. I understand that setting a time window for appointments and missing them is very very annoying especially for people who need to take off work to be home for the appointment. I am lucky enough to work from home so it's less of an issue for me. So to all those folks who had a bad experience with MGM Air related to punctual / reliable appointments, that was NOT my experience and again I have to call out Dereck for his professionalism and his punctuality. Lets just hope the Austin heat does not burn up these new parts ! Its going to be 104F tomorrow !! read more

Absolutely unreliable! On Monday an appointment was made for Thursday between 8 a.m. and noon for a broken air conditioner. While I was not thrilled at waiting 4 days in the high 90's heat, I accepted since it must be a busy time. Thursday has arrived and noon has come and gone with NO phone call or explanation for a "no show". I called the company at noon and left a voice message asking for an e.t.a. An hour later no response. I called three times again with no response.Having to start over in search of a company to repair my air after 5 days in the heat is now is only making me "burning". If you need reliability, this is NOT the company to call, read more

Mark is the service man of all service men and he didn't even come out to my house! 'Twas the weekend before Christmas and our flame sensor went out, what could I do with no heater repair man about?! We called those other guys and these ones too... Mark said they were closed till after Christmas and tomorrow's low is 32! I told Mark my issue, he exclaimed is your husband or boyfriend around?! My Husband flew to the phone and listened so close as Mark walked him through how to solve the problem ourselves. My husband proclaimed his gratitude, hung up the phone and got straight to work. Heater issue solved! We are now toasty with cheer!! Mark saved our Christmas headache and we didn't get charged a dime!! Merry Christmas y'all!! I will definitely use another time, Good Karma all around! read more

From the time I called until the time Marc was here and had our A/C working again was LESS THAN 2 HOURS!!! He was super nice, very knowledgeable and explained everything well. We opted to go with the fast fix but Marc said he'd come back in 2 weeks to check how the unit is running so we can be on top of things BEFORE it gets super hot again. How's THAT for service? We'll definitely recommend Austin MGM Air to anyone that needs service in the Austin area! Top notch! read more

Cannot begin to tell you how relieved my husband and I were to find Marc. He is knowledgeable, professional, reliable and most importantly, TRUST-WORTHY. We live in a neighborhood where a lot of contractors assume money isn't an issue and most estimates are inflated. We call it the "Steiner Tax". I guess some homeowners here don't get several estimates but you don't have to worry about any of that with Marc and Austin MGM Air. Our service bill actually came in under the estimate, how often does that happen?? It never has for me before. That being said, I wouldn't hesitate to use him again and I highly recommend him. read more

As a professional home inspector, I can tell you, Marc is great. He agreed to drop everything to help out my out-of-state clients when they were concerned when I informed them of a few HVAC items. He came out on a hours notice while I was still performing my inspection, so I would not have to hassle with rescheduling another visit with the home owner/seller. Also, Marc has performed much of the HVAC services for several of the large church complexes. Thanks Marc, keep up the great work! Randy Ryden Professional Home Inspector TREC # 20515 read more

Great service, fair price, honest work - highly recommend Mark, he showed up fast, fixed the problem, and explained all the work clearly the whole way. MGM made a customer here. read more

Mark and MGM are awesome. When the A/C went out in my rental property, I called another company. They wanted to charge me an arm and a leg for a new system. A friend recommended Mark and MGM, and I'm very glad he did. MGM was able to quickly provide MUCH better pricing for the same work, and they were able to complete the work sooner than their competitor. MGM had replaced my entire old system within 40 hours of my first call--keeping both me and my tenants happy. They are reasonable, quick, and courteous. I've already hired MGM for work at my other property, and would highly recommend them. read more

Marc came out the morning after I contacted him from Angie's List and I told him we had a quote to replace our AC coil and wanted a second opinion. Of the 3 quotes we got, Marc was the least aggressive and least expensive. He was kind, patient and informative when I asked questions. I would recommend Marc to any of our friends! read more

Long-time lurker on Yelp here. MGM HVAC was the business that finally got me to register and provide a review. I called with an AC issue on the coldest day of the year. 32 degrees as I write this. I was in a hurry due to a house inspection the very next day. However, in the grand scheme of things, definitely NOT an emergency for normal people. Definitely not an emergency for your usual HVAC company. Normally, I would expect them to fit me in on another day. Not Marc. He CHANGED HIS SCHEDULE to fix my AC on the COLDEST DAY OF THE YEAR. He was waiting for me when I arrived at my house 10 minutes early for our appointment. This is a mere 5 hours after I called him the same business day. He came in, presented me my options, and addressed my HVAC issue quickly. Having used other VERY POPULAR HVAC companies in the Austin area, (rhymes with "Dan's") I must say he provided the best service I've come across for an extremely good price. I will use Marc for as long as he will come to my house. He was that good. He's the kind of guy, whether you need a mechanic or a financial advisor and everywhere in between, that you hope to find and keep. read more

Our A/C is down on an average of 5 days before Austin MGM Air will come out and fix it. Could care less if we were sitting in a home that is 102 degrees. Marc's famous catch phrase is "we'll fix next Tuesday or Wednesday". Terrible! I have a home warranty company so with that, we're stuck using this yahoo. The times he has been to our house to fix the A/C, he has never had the parts on the truck, which is another day without an air conditioner. Five days on the average living in the south without A/C is unacceptable. Sorry! read more

Mark came out the next morning after I called to fix my air conditioner. It just needed more freon. He was so polite and professional. I really thought I would have to wait longer, but was so glad I didn't. read more

Called at 9:05 am on a Saturday and we was here in 15 minutes. I've tried calling other companies with more reviews before, but they're often so busy and charge more. MGM seemed just as knowledgeable and was more available. read more

Use MGM Air! We did lots of research and got several quotes for the installation of a new central a/c and heating system in an addition of our home. Mark (the owner of the company) came out and beat the other quotes by several thousand dollars. He chose the easiest and simplest route for our system. He simplified everything!! He and his crew were able to schedule us within a few days and were able to handle all the electric and gas lines that were needed to complete the job as well. We could not be happier with our system and will continue to use MGM for all of our a/c and heating needs. Mark is very honest and super reliable! read more

If I could give more than 5 stars... I would.!!! Within a 24 hour period both of my air conditioning units had stopped cooling/ working. I call Marc right after lunch and he came out later in the evening. And he didn't even charge an emergency fee!!! He got one of the units fixed on the spot and then came back the next afternoon to service the second unit. MGM is now my go to AC company!! Marc is very dependable and knows the AC business. His fees are very reasonable ... Always call MGM first!!! read more

He was good to come out, but three motors later my air conditioner still didn't work.

ABSOLUTELY EXCEPTIONAL! If you reside in Steiner Ranch, this is the organization to utilize for all of your HVAC needs! With both of our units suddenly out during 99+ degree temps during the first heat wave of 2018, Mark (CEO & Viper Football Parent) and Team were out immediately on a Friday night to rectify. Per request, wanted a patch job to get through summer. Performed, unfortunate, upstairs unit did not take, and needed to be replaced. Service was scheduled immediately and the Team showed up first thing Monday morning during a severe rain storm to install outside unit and inside coil. Within 2 hours, job complete. 3 hours, home cooled! Absolute professionals, best quote in town, period. As we have used other known names in the past, it is quite refreshing to work with the owner (Local Resident) of the organisation to get the "straight" story and a very no-nonsense approach to completion. MGM Air is our choice moving forward! read more

Not a good company. Marc and his only tech were very unprofessional and a waste of time. Don't use them even if your carrier tells you to.

Can't say enough good things about this company and its employees. They are honest, considerate and kind, while their work alongside this is thorough, accurate and complete, not to mention completely competent. This is my go to company from now on for air conditioning service and repair! read more

A/C stopped working Mon, submitted a claim that day, said they would get back to me in 2 days. Finally called them on the 2nd day (Wed) and said they wouldn't be able to come out until NEXT wed. Been without AC in SUMMER of Austin for a week now. Said they would show up somewhere between 12 and 4pm... a FOUR hour window that I would have to miss work to hang out in an un-airconditioned house. They finally called back at 4pm and said they were running behind schedule, they eventually showed up at 6pm. They at least did have the parts to fix the AC and they fixed it. It would have been a better experience if they said they would just call me when they were on the way and then we could meet them there. read more

We called this guy because of his great reviews on Yelp. We had a horrible experience and paid him $680 for freon. Over half the freon leaked out one month later. He put a very expensive bandaid over a huge problem that needed to be completely repaired. I'm sorry to say he did not do a thorough assessment in finding what was causing our AC not to cool. We ended up calling another company and had the entire unit replaced through them. I do not recommend him for your AC service needs. read more

Had an appointment for a Friday morning, this was before Harvey. Did not show up, i called back, did not pick up the phone, never called back. At best they are very disorganized. This company and owner was recommended by a friend, super disappointed. read more

I highly recommend Marc as he exceeded all expectations! A/C stopped working on a Friday in the middle of August and I was afraid I would be without it through the weekend. Not only did Marc promise to be there that day, he was early, fixed the A/C and gone before the time window even began! Talk about first class service! Marc's number is stored in my favorites and I have happily given his info to all my neighbors and friends. Thank you Marc! read more

They are FANTASTIC!! I would give them 6 stars if I could!! OK, It's over 100 degrees and our A/C goes out Thurs. evening - I call First American (our home warrenty service) Thurs. around 4:30p - They tell me North Star Mechanical will be handling my claim - I call North Star Mechanical Friday morning - They send a tech out around 1:30p - He checks and says it is the blower motor and will be back Saturday morning to replace it (leaves around 4:30p) - Shows up around 10:30a Sat. - Bangs around for 3 hrs. leaves around 1:30p without saying a word ??? North Star Mechanical's dispatcher calls to verify an appointment for Monday?? I call First American around 1:30p and tell them their contractor just walked out on the job. They give the contract to Austin MGM Air. Their tech Marc shows up around 9:30 and has the system running in less than an hour!!! (and it wasn't the blower motor). Austin MGM Air has very professional & knowledgeable techs. I would Highly! recommend them. Kudos to Marc & Austin MGM Air!!!! read more

Marc is the MAN! Talk about customer service; he is the definition of customer service. Called him around 4:30 pm on a friday afternoon about my air conditioning not working on a mid-september day. He answered the call and was on his way withing twenty minutes! Couldn't believe it when he said he would be there shortly; and he was! WIthing 45 minutes my AC was working! You can always call him even if you have a question. It is so great to have a reliable, hard working and customer friendly AC/Heater man! read more

It was one of those 100 degree days and my AC broke (see statement re. broken heater). I called MGM and they were ready to help me again. He gave me three options on what I could do with warranty lengths for each option. When I made my decision he gave me an estimate that was practically to the dollar of the final cost. No surprises. His team installed the new system in a very efficient manner and yay! I have AC again. He is also very patient with all my random questions. read more

I'm so glad we found someone we can trust, especially since we are out of state homeowners. Mark is trustworthy, dependable, accessible and knowledgeable in his trade. We found him through our home warranty service. Our ac unit wasn't cooling and at first, our warranty company sent out another company. Our tenants complained about this other company from the start. After several visits, they said we needed a new ac system. Unfortunately, not everything was covered and our portion seemed unusually high. Since I was paying so much out of pocket, I requested a second opinion so our warranty company sent out Mark from Austin MGM Air. I told him that our tenants have been without air for about a week and a half as other company tried to figure out what problem was. Mark was able to get out to our home almost immediately. As soon as I gave him the go ahead, he set it all up with our warranty company and then had our ac system installed and running in no time. All this was done at at a lower cost than what the first company had quoted me. Turns out the first company was charging us for extra things that Mark said we did not need. We are happy and our tenants are happy for the fast service. Tenants also said that Mark was genuinely concerned about them as he tried with best of his ability to get them up and running ASAP. I already called our warranty company about the great service I received from Mark and also to request to have him go out to our home first if we have other AC issues. read more

Recently, we had a new Air conditioning and Heating system installed in our attic replacing a 20 year old unit. Marc personally spent as much time as needed with us helping to choose the correct type and size for our specific needs and always answered our calls quickly. There was no high-pressure to sell us something we did not want or need. We ended up with the highest recommended manufacturer by Consumer Reports, with equipment that fit our needs and budget. Marc always followed up his commitments in time and promises, and we felt very comfortable as the job progressed. His workmen were knowledgeable and left our home clean and free of debris. The job was finished in two days and the workmen stayed each day until the job was completed, regardless of the hour. The first day, he made sure the furnace portion was operable so that we had heat during the cold night. He constantly checked on the work being done which was very comforting. He was personally available for the inspection which passed without a hitch. He took care of some of the paperwork associated with the possible Rebates available and helped us complete the paperwork for those forms we had to submit. The work was done according to code and he obtained all of the permits required. He even set up a time to return in the spring to make sure the Air conditioning unit turned on and worked correctly. The final result was a quiet, well-running system. We would highly recommend him, both for full installations as well as maintenance and servicing of existing systems. read more