The service here was exceptional. We had trouble getting connected to the right online financing portal and they went the extra mile helping us straighten it out. We LOVE that mattress too! read more

Bought one of their top of the line organic mattress from them in 2016. Mattress and purchasing experience was great and we loved the mattress. However some of the springs have just started popping up and the mattress is extremely uncomfortable now. We have a section that is raised about 1-2" above the rest of the height of the mattress. I just started the warranty process so I'll update my review when an outcome is reached. read more

Urban Mattress - Mattresses Near Me - Cedar Park, Texas

We needed three new mattresses and I wanted better service than I have found with online sales. I wanted a real store and real people to deal with. I wanted to see the mattresses and discuss options. Urban Mattress met my expectations in every way! We LOVE our Tempur-Pedic mattresses!! After-the-sale customer service has been stellar. We had a delivery issue due to a weird address, but the team at UM fixed us up. Also, I had questions about mattress covers, and Stu did a great job answering those. With this company, I did not have the frustration of waiting on hold forever or of not being able to get answers. It was an AMAZING purchase and customer service experience! Thank you, Shane and team, you all are fantastic. read more

I never thought I would write a great review about buying a mattress! But, this experience has been one of the best, in any type of buying experience. My Fiancee and I arrived from out of state a week prior, and our friends who moved out to Austin area a year prior, told us to go to this place. We met Tamara at the door, on a Sunday, as soon as they opened. Another couple came in at same time we did. She did a GREAT job handling both of us. (* I used to work retail, and know it is hard to juggle more then one customer, especially if only one on floor) She helped us, and other couple with a smile, and talked to us, like we have known her for awhile. She did sound like some sales people, where you can tell, they have said this same speech or descriptions of items a hundred times. LOL. She was very pleasant, and answered all of our questions. We went in, not thinking we were going to buy that day. But, on the third bed we tried, we fell in love with the Camellia King....OMG...so plush....and so comfortable! We like it mid-firm, and not feel like sinking, but not stiff, and this was PERFECT! We ordered the bed that day, and got it delivered about a week and half later (*we had brought a Queen bed with us from other state, but heard they provide a loaner if needed). The delivery guys called, and said they were going to be early (again, a first for items being delivered). They came in, set up frame, box spring, and bed (up a flight of stairs, and bed is heavy), quickly and efficiently ! They were in and out under an hour! I would recommend this place to anybody that is looking to have a great sales experience (no pressure), and find a great mattress and great service all around! read more

We really wanted to love this mattress, but it's been a year since we bought it from Urban Mattress and we can't stand it. My parents also bought a mattress from them around the same time and they already had to replace it (for the same reasons we have to replace it too now). The mattresses become harder and super uncomfortable after just few months of use, causing neck aches and back pain. We take good care of the mattress, we rotate it regularly and keep clean. We were expecting to use this mattress for at least 5 to 10 years. I tried contacting the seller, but they don't reply on messages and emails. Theres also another huge problem with the mattress - we got was queen size but was way smaller than regular queen - I actually measured it because it was smaller than a queen bed frame we have and thought they sent us full or single. It was 3-4 inches smaller than the tags says. The useable mattress space is even smaller by extra 5 inches (almost 10 inch in total!) because of the shape of the mattress so if you're planning to buy their queen size mattress for two people it won't work, it's gonna be smaller than any other brand queen size mattress. read more

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Shane is amazing. He knows his stuff & found my wife and I the perfect bed. We had a bed delivered within a few hours of buying it. First night, my wife and I clocked 11 hours sleep. Being parents with a toddler we thought sleep was a luxury for those without kids. Feel like a new person that just came back from a weekend away at a five star hotel. Shane, the mattress whisperer. read more

Lindsay was very helpful with her explanations, listened to my needs and was able to find a great mattress for me. I really appreciated her help and she was able to resolve a few issues even after purchase. read more

My review for Urban Mattress is way WAY way overdue, but what can I say. Life moves fast and before you know it, you've slept on the same comfy mattress for over a year and still no review. Well, here it is. We moved here in 2016 and we left our old Eastern King behind, it was an opportunity to splurge and improve the sleeping situation! In this OCEAN of mattress stores that we find here, we had heard really great things about Urban Mattress and honestly I prefer to support locally if I can, so we went for a visit to see what they had. (And spoiler alert: we left with a mattress ;) ) We were immediately greeted by Shane, who is the owner, and Lauren, who helped us figuring out our mattress needs. Our then-6-year-old was well taken care of as well with Netflix and a comfy couch! So mom and dad had all the time in the world to shop. I have NO idea how long we spent trying mattresses, but Lauren was so incredibly patient and very knowledgeable regarding what to show us based on what our preferences were (and also based on weight, as neither myself and my husband are exactly on the skinny side....). We went around and around, finally narrowing down our choices to a couple, at which point Lauren suggested to go back to those and lay on them for 10 minutes or so to get a TRUE feel for the mattress and how it would feel for a longer period of time. The prices on their mattresses were definitely on par with your run-of-the-mill mattress chain and the quality of customer service outweighs "them" by far, there was no doubt in our mind that this was where our mattress shopping came to an end. We ended up with a beautiful eastern King sized mattress that was incredibly comfortable. A couple of months into the year. the mattress unfortunately started slumping a lot, and both hubby and I would kind of be rolling towards the middle of the bed every night. We called Lauren up and expressed our concerns and guess what - no problem - after a couple of phone calls and emails, we ended up exchanging our mattress without any issues at all. It has now been over a year since this happened, and I for one can't wait to sink into my bed on my awesome, comfy mattress every single night! I also ended up buying a pillow here, and it too has held up its end of the bargain, it's definitely my favorite pillow ever. Another awesome piece of information about this business is that they will donate a percentage of the sales to a charity that you can pick. I think back to our mattress shopping and there really was no comparison between the mattresses and customer service we received at Urban Mattress compared to other chain stores. I felt it was a more personal service, not so "plastic" and commercial (even though it IS a business, I realize that of course). And we actually felt comfortable reaching out regarding the issue with our first mattress, when in most cases I really do dread to call and complain about something, even if it's in my right to do so. I say you have nothing to lose by giving Urban Mattress a try, most likely you'll end up gaining some nice rest on a new comfortable mattress!! :) read more

My experience was really nice. This location really goes above and beyond for good customer service. delivery was great and the guys were very prompt and respectful of my space. My only hold back is it's a little more expensive than what I have historically paid at a larger furniture store. However they give some donations back to the community based on each sale and its locally owned. They provided me some recommendations for restaurants in the area since I was new in town. Overall if you want dedicated customer service & support for their products - this is where you want to go. read more

Excellent service. Zero pressure. Help airing out the mattress as well. Everyone I've interacted with there, owner included, was about helping me find something that worked well. It was as if their business was simply a way to let them help others. And maybe it is :) I was really worried about getting a new mattress, being a little more sensitive to some of the fumes from newer mattresses. But the people at Urban Mattress, right down to the delivery staff, were and are exceedingly professional. I caught myself thinking, man - could you guys just solve my other problems for me? In a world of harried and rushed drive for sales, the people here really do care. It's refreshing, and I can't wait to recommend them to the next person I meet. I decided on the moving platform and their Silverlake Plush as they seemed best for my allergies. Note: Again - they even aired out the mattress and frame for the week before. So kind. So professional. Sincerely hope to work with them again in the future. - kevin rustagi, 1/31/2018. read more

I am a very precise and selective person. So when it came to buying a new mattress, I went all out to find the best store and matress to buy "the best night sleep". So unlike all the other stores around town (you'll notice there are tons of them) this place was different than all the rest. Instead of feeling like a car dealership for mattresses, Urban mattress felt like the Starbucks of mattress stores. It's a place you can go to curl up and get comfy. From my experiences, the other places have bright lights, pushy sales people, and the feeling you're going to have to fight to get a good deal. At Urban mattress, it not like that at all. They don't push, they guide. You feel relaxed and like you're a friend. And if you spent as much time as me trying out mattresses, a bit like family. So after spending nearly the whole day there, I found a mattress!! And now here's where things get interesting. One of the concerns about buying a mattress is the worry thought of "what if after I buy it, I don't like it". Well, I thought I picked the best mattress out. I had spent an almost entire day there. But after they delivered it, set it up (the next day at no charge) I began to think it was too soft! After about 2 or 3 week, I realized it was too soft (grip!). But my fear of calling and looking silly and having to negotiate with them to get this right was quickly allievated. So here's what happened. I reached out to Laura, my salesperson who basically "jump into bed with me" for this journey to find the best night sleep. She was just a pleasant and helpful, helping me find another mattress as she was the 1st. With NO hassles, they 100% stood behind their return policy. Just as easily as they delivered the 1st mattress, I picked a much firmer 2nd one and it was promptly delivered for free. Plus they automatically refunded my credit card over $500 for the price difference between the 1st and 2nd. Now it's has been about 6 months since my purchase and I am still very happy with the service, the mattress, and my experience with their company, I have already recommended them to other friends who've bought from them too. So if you're shopping around, you MUST stop here. Let them take care of you. I will buy from them again and will probably just stop to say hi! Thanks ya'll! P.S.: Laura told me about a Texas state law that allows them to remove the sales tax from your purchase. Depending on how much you spend, it could be a hundred to two hundreds dollars off. I qualified for this state tax exemption. To find out if you also qualify, call this Urban Mattress location and ask for Laura. She'll tell you what to do and how to do it. It took me 5 - 10 minutes. So it was worth my time! read more

I was due to buy a new mattress but wanted one that would help me alleviate my back pain, searched online and Urban Mattress came up, the reviews didn't disappoint. I bought a fantastic and most comfortable mattress ever! Tamara helped me so much, she guided me through so many different mattresses that I was a bit overwhelmed but she was so patient and by the time I came out of the store I was feeling relieved because I knew I had made the right purchase. I was so happy that a week later I took my mom to get her own mattress, and this time Shane helped us, what a great guy! Overall I highly recommend you buy from Urban Mattress, and I haven't even talked about the importance of buying local and help our community thrive! P.S. A portion of the purchase goes to charity, win-win for everybody. Jackie M. read more

I absolutely adore this business. Shane, the owner, believes in giving back to the community so a percentage of each sale goes to one of four charities he supports with sales. For our recent purchase, I selected Safe Place and they will get 3% of what we spent on a mattress for our son who has been sleeping on something with a broken spring and a hole in it. The staff is very knowledgeable about every mattress in the store and Lauren answered all my crazy questions. You will find numerous options from $600 up to $28,000 and beyond. Believe me, you will wish you could afford the $28,000 beauty. When I plopped myself down on top of it I almost did not get back up! Where else can you go in Austin and get a nap on something perfectly made for your body? Not to hard, not to soft but just right. Feel free to try every mattress if need be. So come on Goldilocks and check it out! read more

Overwhelmed by mattress shopping, but these guys made the process simple and stress free. read more

Urban Mattress - Mattresses Near Me - Cedar Park, Texas

I'm not sure giving people beer when they will be laying down on super comfy beds is the best idea if you don't want a few sleeping beauties, but I should probably assume most people aren't going to get drunk at the mattress store. My husband and I were getting annoyed with our cheap, immitation Tempur-Pedic bed and needed something that would keep my recently injured back happy. We had been looking around at other places and were thinking about a TP Cloud, but a friend of mine suggested a latex bed, which don't sleep as hot. I found Urban Mattress on Yelp and was a little wary about the QuestionMarkHead reviews. Would this place really be five stars? It was! Isaac took great care of us and we found the perfect latex bed. There was no rush, he looked us in the eye, and didn't try and convince us to buy the most expensive mattress in the place. My chiropractor (Dr. Cynthia Tays) wrote me a prescription so I didn't have to pay taxes on the bed. PLUS, they donate 2% to one of five charities (even Safe Place!) for you to choose from. They also have these, what i like to call, Luxury Bean Bags. They aren't bean bags at all. They are filled with memory foam material and come in a range of sizes. They are incredibly comfortable, and I have a funny feeling we'll be back for one. Their delivery staff is freindly, efficient, fast and accomodating. We originally got the large foundations, and they made our bed too tall. UM sent their staff back over to pick them up and drop off the small foundations. I don't have to throw myself onto the bed anymore! No more using the bed frame as a step! If you're looking for a mattress, bed, or Luxury not-Bean Bag be sure and stop by and talk to Shane or Isaac. If you don't get drunk and fall asleep on one of the mattresses, you'll walk out with a great deal and feeling great about buying from a local, community conscious business. read more

At first, I kinda liked Urban Mattress, despite the fact that the salesman continued to push me to get the Temperpedic mattress, even though I clearly wasn't interested. Just for fun, I asked if they gave teacher discounts, as I am a 1st grade teacher, unfortunately, the salesman said they didn't. I finally settled on a mattress, and went home to think it over. That night I was perusing their website, and what do you know, they did have a 10 percent teacher discount. The next day I went to Austin Natural Mattress, to check out what they had to offer. I found a superior ECO Memory foam mattress (the same brand I was seeking at Ubran Matress), for several hundred dollars cheaper. I can't give them one star, because Urban Mattress does have a good selection, but I can't stand it when people try to swindle me. read more

One time about 2.5 years ago, I bought a pricey king-sized eco-friendly talalay mattress from here. I was told it would be delivered the following week. Fast forward to the next week, and I get a call saying that the mattress will NOT be delivered because it is not in stock, despite being told that it WAS in stock when we were in the store. I was told that I could wait like 6 weeks for the headquarters in Denver to make a new mattress OR I could take a floor model, which would not be the same hardness as the one I had ordered. Not wanting to wait 6 weeks and not wanting a floor model bed that I did not order either, I tossed a coin and went with the floor model. It was delivered ALL kinds of scuffed up with large black smears on it. Every time my back hurts because my bed is too firm, I think 'I should have written that damn review on yelp and been honest,' so here we are. I am still bitter enough about it 2.5 years later to write this review. The end! read more

We almost passed Urban Mattress up simply because it seemed they were more into the Tempurpedic (don't want) and some unknown brands to us. But on a whim when we were in the neighborhood, we decided to pop in, just to verify that the Stearns and Foster we'd decided on at another store was indeed what we wanted. After about 20 minutes, we discovered that no, we did not want that Stearns and Foster afterall. We talked to Isaac who was wonderful, and told him we were going to go think about it for a while. We went across the highway to buy sheets for our new bed and came right back to pay for our awesome new extra firm king sized bed and boxspring set for half the price of that Stearns and Foster. This was more comfortable and more affordable. And even cooler? When the delivery people were loading the mattress, they saw a small black mark on the mattress. Isaac called us to let us know that he could get us another one in a week, or give us another $100 off. We chose that extra $100. He simply refunded it to our card and our bed was delivered that evening. That night, we slept great on our new bed and have ever since. No hassle, no crazy talk, no BS. Urban Mattress is where it's at. read more

Glad we started our mattress search here, as this is where it ended as well. Lauren, the manager, started with us from the beginning, asking what was wrong with the current (dented) bed and explaining the difference in softness and supportive. She was super patient with us trying out everything from spring to memory foam to latex beds, and then various softnesses. They have pillow covers for the germaphobic (me) and are very respectful of your space and time. She seemed to know everything about every mattress and brought up points we hadn't considered! Be sure to enjoy the complimentary coffee or beer (THIRSTY GOAT no less!) while you shop. Pretty sure every mattress will feel good after a beer or six. The only adjustable base they carry is a Tempurpedic one, I think Ergo-Plus, if you're in the market for that too. During check-out, you can decide which of 5 fabulous charities you want 2% of your purchase to go to. It's free delivery, and none of that shady drop it at your door and you figure out how to get it up the stairs nonsense. They'll unwrap and place it for you, as well as haul away the old one for free. If the old one is in reasonable condition, they also will donate those to charity as needed. Good grief, they were spectacular. There was about a 10 day delay between our purchasing and getting the mattress delivered so the morning of I had the pleasure of speaking to Shane, who was very down to Earth. He reassured me that everything was going right as planned, which it did. They were in the window and gave a 30 minute heads up call before they got there, so you don't have to be home all day. read more

I just moved here and Urban Mattress was the first and only mattress store that we went to. They had amazing customer service and helped us find the perfect mattress and pillows in our price range. I've always had mattresses from my parents or friends so I was new to the experience of buying and testing out mattresses. Lauren, our sales woman, was so helpful and informative! She had us get a feel for the tempurpedic mattresses and asked us to decide if we liked the feeling of a soft, medium or firm mattress. We ended up going with a Queen mattress that had a gel layer and felt simmilar to the tempurpedic, without the high $$$. The store has a funky vibe too and they even have beer on tap. We loved our experience at Urban Mattress and it felt great to support a local Austin business as well. I would highly recommend shopping here for a new mattress! read more

Been to the north location store with my wife, met Shane, the store manager. Very personal and laid back person, that listen to what we were looking for and our budget. He asked us few questions that helped us pinpoint what we want. He showed us a few options, and asked us to try them. Not once we felt that we are being pushed to up our budget, or purchase any additional accessories. No sales or crazy deals, but top quality product with very fair pricing. Easy and fun experience. read more

After shopping here I now realize that by shopping for a mattress online I had been robbing myself of major relaxation and back therapy. This place has a great selection of foam mattresses, both in brands and firmness. Isaac, our man of the hour, was fantastic. He sat us down for a quick run-down of their stock and after a very comfy tour of the mattresses that he thought would best suit us, he allowed us to test out of favorites on our own. The no-pressure sales experience was great. Being able to jump from mattress to mattress at our own pace helped us to figure out which mattress was truly for us. It also made me realize that all of life's toughest decisions could be resolved with much less stress if you made them all on a Tempurpedic mattress. I never felt so supported service-wise and lumbar-wise during a shopping experience. While we ended up settling on a different foam set, we did snag some Tempurpedic pillows and a really great foam bean bag (curse our impulse buying!). But even with our compulsive need for a foam bean bag chair, we managed to get everything at an incredible deal! Thank all higher beings for Memorial Day sales and a really nice and friendly sales guy. Additional bonus, they donate 2% of your entire purchase to one of several charities that they sponsor. Apparently the company was started by someone that had devoted a lot of their life to charity work. So not only will your back feel love nad support, so will their fantastic charities like SafePlace and Kiva. My only warning would be for Urban Mattress to be wary of offering their customers beer. After watching the looping mattress commercials I was EXTREMELY tempted to test out the whole jumping on the bed to see if would actually disturb a full glass of alcohol experiment. Very, very tempted! read more

Shane is excellent, customer service is prefect. Highly recommend that if your looking for a great place to buy a wonderful bed this is the place and they are worth it. Thanks to yelp friends for recommending this place. read more

Urban Mattress - Shane is the best! - Mattresses Near Me - Cedar Park, Texas

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I first visited Urban Mattress last July 2014. I was assisted by Shane, I found the bed that was right for me, and it was delivered on time - all for a very agreeable price. At no point did I feel pressured to make a purchase or to purchase something outside of my price range. Shane was honest and straight forward in his dealings, the benefits of each bed were made known to me, and I had ample time to try out any bed I found myself interested in. Shane was even nice enough to take a few moments to "check inventory" or "respond to e-mails" or do something other than stand by and wait as I ran through the various sleeping positions I tend to rotate through every night on the various bed options I tested out. This experience alone warranted a very positive rating, but... I never got around to it. In December 2014, I contacted Shane/Urban Mattress to address an issue I was experiencing with the bed I bought four months earlier. Shane was more than happy to help and told me to stop by the store whenever I was available. Unfortunately, due to work and other time constraints, I was unable to do so... for almost an additional four months. When I finally made it back into the store a little over a week ago (April 2015), I was greeted once again by Shane, and he was able to resolve my concern in no time at all. Ultimately, I had to have a replacement bed delivered, but throughout the entire experience, Shane/Urban Mattress never hassled me about the ridiculous amount of time that had passed, and I was never made to feel at fault or as if they could/would not assist me. If you are in the market for a new bed, check out Urban Mattress! read more

Shopping for a mattress can be an all day affair or it can be a one-store experience that is focused on customer service. The products they carry are great and the service they provide will make you wish all retail experiences were this easy. We are two weeks into our new mattress and we couldn't be happier. We won't need another mattress for a while but when we do I have a slight suspicion of where we will be heading. read more

Buying a new mattress is a big deal. Coming from Brooklyn, my wife and I needed a new and quality mattress to replace our 8yr old one and start are new life in Austin. After lots of research and visiting dozens of stores, we visited Urban Mattress. Lauren was incredible from day1 to the final delivery. She gave us a warm 101 lesson, was fun and very happy to help us. We ended up going to other stores and we came back to her again. We fell in love with latex and our Prana Vinyasa mattress has been amazing. Supportive, yet comfortable. We cannot say enough about Lauren's attention to service and her friendly nature. We visited other Urban Mattress locations and the staff was equally friendly, willing to let us try everything, move mattresses, move bases, etc. Having a quality mattress AND a great customer experience is possible. The UM team made it fun for us. We got amazing pillows as well and they donate 2% of your purchase to one of four charities. What more can you ask!? If you are looking for a mattress, just go pay them a visit and you will have a blast, a become a mattress expert as well. read more

After a purchasing a terrible mattress from a chain warehouse store nearby, my wife and I decided our back pain had to come to an end. We returned the mattress and I visited Urban Mattress after seeing all the glowing reviews here on Yelp. I'm thankful I did, because not only did they have a pretty solid selection, I was also treated to probably one of the single best sales presentations of my life. I ACTUALLY felt like I was being spoken to by another human being for once. Shannon was the gentleman that helped me, and he was fantastic. He gave me plenty of time to check out a number of mattresses, and provided plenty of information relevant to the concerns I'd expressed upon walking in the door. He didn't push Tempurpedic (even though they carry a large selection) because I'd expressed a disinterest in it based on previous experience. In the end, we got exactly what we wanted, and actually managed to enjoy the transaction. Our next mattress will come from Urban Mattress without a doubt. I can't stress enough how much I enjoyed visiting this store. I just bought a car recently, and that whole process left me loathing pretty much any person trying to sell me anything. Shannon was so disarming, I couldn't help but feel like I'd found the only good mattress store in Austin. It's probably true, but I'd have no reason to shop anywhere else to find out. Their service was that good. Thanks again guys. read more

Ours is the story of the Three Bears... our first mattress from Urban Mattress was fine for me, but too soft for hubby. The second mattress from Urban Mattress was fine for hubby, but too firm for me. The third one (and the mattress that Shane and Isaac encouraged us to purchase from the start) has ended up being just right! It's always tough to lay on a mattress in a store for a few minutes, and imagine how that translates to hours of sleep over years of rest. We were skeptical at first, almost questioning whether the folks at UM were trying to "up-sell" us from the start, but thankfully they were gracious enough to let us swap out the mattresses we tried... never charging extra fees along the way, so we could learn this lesson the hard way. We even had an instance where a delivery was supposed to arrive (I think it was for mattress #2) and I stayed home all day, waiting for UM to arrive. When no one came or called, I gave them a call to find out there had been a miscommunication, and that our mattress was not yet available. I was upset, and expressed this, as I felt I had wasted a day at home waiting for nothing. They gave me a $100 credit toward the mattress. I smiled. :-) All in all, mattress shopping stinks! But, these are honest guys who listen to what you want, and try to meet your needs within your price point. Don't be like us and go through 3 mattresses before you listen to what they have to say... they know what they're doing! ;-) read more

So glad I found this place! My husband and I had just moved here from CA, and we were sleeping on an air mattress for over a week before it popped. We were in desperate need of a new mattress. I found Urban Mattrress on Yelp, and based on excellent reviews, decided to check this place out. Our experience here was top notch! Excellent and knowledgeable customer service, (thank you Kari!) with no pressure to buy. The best part was while we were waiting for our purchased mattress to arrive, which took approximately 10 days, they delivered a loaner mattress to us the very next day! I would highly recommend this place if looking for a new mattress. Both their products and their customer service are top quality! read more

There's no better place to buy a mattress in my opinion. Good customer service, great selection of beds if you're looking for a nice mattress, and they contribute 2% of every purchase to one of a few non profits in Austin. They also gave us same day delivery (bought the bed at 4:30 pm and they had it set up by 7 pm), new pillows, a bed frame, and mattress pad all for free. All in all a great experience! read more

It may be my only mattress buying experience I've had, but it will sure be hard to top in the future. Lauren was amazingly catering, and was patient with me when I was trying to decide. Without her and JT's assistance this would not have been even close to the same experience. Other pro's besides the staff: -Free GREAT beer! -super chill (I spent like 20 minutes lying on each bed....) -no sales pressure -great decor -family owned -gives to charity -solid, honest pricing -VERY generous delivery option Overall, a surprisingly amazing experience for such a simple purchase. Buying a mattress?... read more

First, I want to say that Urban Mattress has the coolest showroom. Anyone would feel comfortable walking into this store. You have to experience it to know what I mean; it's not your typical mattress store. Also, I love that there is no pressure to buy; and the owner, Shane, is a great guy. You should definitely buy your next mattress here. When things go wrong as they sometimes do, you can count on the owner to make things right. He'll treat you fairly and with respect - the way you would want to be treated. Weird how mine and 107 others had our reviews filtered. Yelp sucks!! read more

I found out about Urban Mattress through a Moolala deal, and I'm so glad I did! The shopping experience with Isaac was great--no pressure; just all the information we needed... and some tasty beer! My boyfriend and I bought our mattress (the Powell Plush queen) about 4 months ago, and it has provided us with many restful nights. It's a spring mattress, but we can still get in and out of bed without waking the other one up (at least, until we trip over something and make a lot of noise, heh heh...). We also really loved that a portion of our purchase went to Kiva. I would absolutely recommend this store to anyone in the market for a new mattress. read more

Such a great experience at Urban Mattress. We were greeted by Isaac Snow, who kindly approached us and then left us alone to peruse the mattresses on our own (which was great because nothing creeps you out more than an overeager salesperson hovering over you while you lay on a bed...awkward). When we did have questions, Isaac gave us his honest opinions on each bed- which was a huge difference from the other mattress stores we had visited. After a couple of hours of lounging and drinking complimentary beer...yes, you heard right (Urban Mattress will try to get you drunk and then bed you!) my boyfriend and I decided on an Evosleep biomed gel mattress. Because it was Labor Day, we received an extra $500 off and then a free organic mattress protector. Also, if you have doctor's note from your chiropractor stating a need for a new mattress due to medical reasons, you will be able to purchase your mattress void of taxes. Pretty awesome because taxes amount to a lot. Urban Mattress is a very cool place to shop! read more

Just moved back to the area with my wife and we've been looking for a nice affordable mattress. We went to multiple mattress outlets here in the Austin area and just received real pushy customer service, with the exception to Mattress Firm. The two Factory Mattress outlets we went to tried to sell us things we didn't need. The salesmen were all knowledge but seemed to not care about us saying we were on a strict budget. Then we saw the spinner for Urban Mattess, we walked in and right away we greeted with a warm welcome. Shane personnaly shook all of our hands and asked us what we want in a mattress. We tried several and finally decided on a queen Orgins Laytex mattress. The coolest part about being there was the fact that he didn't try to push anything on us. (plus he gave us some good beverages). We were able to walk around the store and try out mattresses without the hassle of having someone standing over your shoulder the whole time. Also, 2% of the sales go a non-profit organization of you choice, which really said a lot about Shane and his employees. For all the military people here, Shane is very military friendly. I definitely recommend Urban Mattress if you are in the need of a new mattress. read more

This is my first Yelp- I am that impressed with this place: *Donate 2% of purchase to a non-profit of your choice (4 options) *NO PRESSURE *Awesome return policy of which I used and am now totally love my mattress *Not just pick up your old mattress, but pull it apart to recycle NOT landfill (I love this part!) *Free Firemans 4 (Local- gotta love that!) *Organic Latex - well priced (Even had some with springs for pretty inexpensive) *Chill atmosphere, won't try to sell you what you don't need. Environmentally responsible, locally supporting, good pricing, no pressure and beer...I don't know- does it get better? read more

Urban Mattress went above and beyond expectations to make sure I was a happy customer. Great service and attention to detail. A+ Owner Shane D. has made a customer for life! read more

The people are great here. Shane personally helped us choose a mattress that was within our budget and didn't try to sell us something that we didn't need or afford, which is rare in today's market. Great choice and selections available here. Update: Beneficiary of the superb after-sales support. Thanks, Shane. Emailed him on a Saturday night and we got a reply on Sunday morning offering to help. read more

We just moved to Austin from out of town, and all of our stuff is still on a truck. We went to Urban Mattress to get a bed, and we were very satisfied with the service and the friendliness of the staff. We had an on-line coupon for free pillows when you buy a Tempur-pedic bed, which are otherwise fixed pricing, so the 'extra' was what brought us to Urban Mattress. Isaac was there and was very helpful and tolerated our little kids running around his store. As other reviews have noted, beer (on tap) was available for us while we waited and looked around. Delivery was great - quick and they set up our bed right where we wanted it. I would highly recommend this store to anyone looking for a new mattress (note - they don't seem to carry lower-end brands, so only go here if you're looking for a _nice_ bed. I do not expect to need another mattress any time soon, but if we do need one, we know just where to look. read more

5 stars for sure! Walked in this morning looking for a new box spring, as the one my girlfriend and I had was destroying our backs. Was greeted super friendly and professional. Talked about what I was looking for, and not only went above and beyond what I really needed but gave me more for my buck. Just set up this tempurpedic box spring and boy can I tell the difference. Looks like I'll be having good dreams about Tacos and margaritas tonight! Local guys and are pretty damn cool. Did I mention they have a kegerator with real ale beer? Best money spent! read more