Seriously lost my lab results. Told me I had to come back after a month with no contact on their…read moreend. 7 calls later and they finally stated "it's not our fault we send them out to a third party" There's a level of professionalism that should be expected in healthcare. This is the opposite of that.

Went in for an annual physical and they're trying to upcharge for an office visit for illness. All…read moreI needed was my annual prescription for my medications.

I arrived for my initial consultation to be pleasantly surprised by how thorough the doctor was in…read moretesting me every way possible and taking detailed notes. He spent an hour and a half with me making sure that we discussed every aspect of my health and well-being. I thought oh sure this is great but once I get back there for physical therapy they they will give me the bare minimum and shove me out the door. Not so. My physical therapist was every bit as thorough and careful. I'm so surprised that Bastrop has a facility with such exceptional care. In fact, I can't wait for my next appointment.

I have been battling a work injury for a while; workers compensation is always hard to deal with…read morebut Garner & Riley have been absolutely amazing. They don't treat me any different like some offices that have to deal with WC insurance. From the moment I went to schedule with them to my latest appointment they have been welcoming, communicative and over all caring. The environment is always clean, every piece of equipment is wiped down and taken care of and the staff is always friendly. They genuinely want to see their patients get better!

They're good. Bastrop location is a little hard to find but worth it. Way down Settlement Dr to the…read moreend. Good experience.

Look out if you are trying to make a Workers' Compensation claim and your insurer is out of state…read more I have been trying for MONTHS to get in. Got into the office once, they did xrays then told me the doctor could not see me because a form is missing in my file. My insurer has sent that "form" (a letter) at least 5 times by fax, each time they say they have not received it. Obviously they do not want this case, but won't just tell me that.

Many years with this group, now my insurance does not work with them so they are OON. I am willing…read moreto go on self pay because I feel the relationship is important to keep building. In the beginning, and over the years there have been many changes in staff, procedures, etc. But this is to be expected with a practice going through a growth spurt. Sometimes You just have to roll with the punches! Throughout all of these changes and then the covid-19 issues, my level of care was still top-notch. There may have been a hiccup or two, but nothing that could not be resolved by a phone call. I do recommend this practice and Dr Derek Wansom is a provider that I would recommend he is my personal doctor. I'm really happy that there is a new location closer to my home than where I had been going. It's very nice new building and the practice is just getting off the ground, and I appreciate all that they're doing!

I absolutely LOVE this practice. I was suffering for over a year and could not get a diagnosis…read moreuntil I saw Dr. Higginbotham. He is absolutely amazing and really takes the time to listen to you. The Bastrop location is also a plus. I have been to a couple of locations, but this little office is the best. There is no traffic like in Austin. The staff are also amazing. The receptionist when you first check in always has a smile and makes you feel a little better. The PA's and NP's are also very attentive and friendly. The check out is always fast and easy and they are smiling as well. If you want a good pain doctor this is the place to go.

I used to be a patient of Dr Higginbotham for years. He really cared about me as a person. Then I…read moremoved and started going to another Dr who, after being prescribed several medications to help with pain from psoriatic arthritis, fibromyalgia and spinal stenosis, suddenly stopped all my medication without any warning. Very uncalled for. My pain medication helped me to function. This was 5 months ago and I am in a tremendous amount of pain. I do not have insurance and cannot work and can't go to another Dr. I do not feel valued as a person because of this Dr at Greater Austin Pain. I miss going to Higginbotham and wish I never stopped. He truly understands and values you. I highly recommend him.

Dr Payne and his staff are top notch. I've been going to Dr Payne for 6 years and never had a…read morecomplaint. Dr Presley is relatively new the Practice and had a session with her and she is also excellent. I could not be happier.

Got diagnosed with vertigo last week. Dr Payne did some neck adjustments and after a few days I…read morefelt so much better. He is pleasant and really seems to listen to your body. I'd recommend this office. The front staff are also great and helpful.

A relaxing interior! The care team is personable and knowledgeable. They were able to give me…read morerelief in my neck and shoulder. It is nice to know and learn different stretches to work on to relieve the pain on your own.

I've been having issues with my back and finally it has enough. I herniated a disc but didn't know…read morethat I did or truly know that I was working myself to have one. I was truly freaked out and worried. Dr. Gibson and Dr. Dietrich made me feel so comfortable and they truly care about you. They're hospitality and knowledge were made me feel so at easy with everything going on. Don't let Dr. Gibson fool you, when she was working on me, it hurt but in a really good way! Dr. Dietrich is such a cool guy, and he's exercises weren't hard but made a huge impact. I highly recommend you go to them if you have ANY PAIN! Listen to them and trust them. Both are incredible and I will go to them over and over again! In 3 visits, I was without pain and they taught me how to help strengthen the muscle groups I need to to help prevent this from happening.

I cannot speak for the practice, but I can say I really liked Dr. Sullivan. He was wonderful with…read moremy mom after she had been sent from doctor to doctor after a bad fall. He really listened to her and I felt much better about her treatment after we left. However, I have not heard a thing from them since we left. I was supposed to get a call with the results of her last xray, and a week later I still have not gotten a call. I have called 3 times and left messages and nothing. She is waiting on his orders so she can start physical therapy and its very frustrating just sitting around waiting. Staff really needs to step it up!

Dr Desmar is spreading misinformation by allowing the City of Austin, Austin Public Health to use a…read morequote by her stating the vaccines are effective against the variants. It is now a known fact that the current vaccine does not protect against the variant Omicron and it's questionable if it does any protection at all. She and other doctors need to step up and stop misleading the public and begin to recognize and protect the science once again. 2020 is over.