Took a pair of boots to get resoled including replacing the heels. They did an amazing job. They gave my favorite pair of boots a new life. They are like new again. I was told it was going to be a week before they were completed they were done several days sooner. read more

Probably one of the worst experiences I've had in a long time with any company. I took my shoes in to be repaired, which were a gift from a relative. Very simple stitch job which they completely botched. I went in to pick up the shoes and noticed the repair that looks like it was performed by a 6 month old blind monkey with no arms. They used a different thread than what is on the shoe in the area that needed to be repaired and it honestly looks like total crap. I voiced my opinion and the gentleman there said that the manager would be in the next day and that he would leave a message for him to call me. No phone call the next day so I called back the day after and got a hold of Brandon. The complete indifference in his voice was alarming for somebody in a managerial position. We had some back-and-forth regarding the poor craftsmanship and he informed me that he would speak to somebody about it and call me back. No surprise here, but I received no call back and had to follow up once again. Got a hold of Brandon with even more indifference than the first time. He stated that they attempted to repair, but it looks the same. I'll still have to pay full price for a pathetic repair. Shame on this company. read more

I dropped off a belt for a repair a couple of weeks ago. The end of the belt was a bit chewed up, but I felt the repair was worth it because it is very expensive. The repair that was done on it was actually appropriate, but it wasn't completed. Although the entire belt was obviously finished with edge coat they actually did not complete the repair and apply edge coat to the repaired area of my belt. I didn't notice this until I got home and it looks absolutely terrible. This forced me to order the edge coat myself and have to apply it on my own. Completely disappointed that they couldn't complete this repair appropriately, especially since I paid $100 for it. read more

Austin Shoe Hospital - Shoe Repair Near Me - Round Rock, Texas

Do not come here!! The worst customer service and work. I have had these flats for 5 years, and the soles have started to peel away. I took it to Austin Shoe Hospital to get it repaired. Attached are photos of it. Pictures speak for themselves. I talk to the guy up front and ask if they're supposed to look like this. Some parts of the sole are not attached. His reply, "It's not falling apart, so you can wear it till it does." I just walked out of there in disbelief. This is the worst workmanship I have ever seen, and it cost me $37. I could have done it myself. It would have looked better. read more

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Horrible attitude towards and zero customer service. Attitude through and through. Worst employee that talks down and degrades customer. Needs a true correction in the capacity to talk to people who are looking for assistance in shoe care. Absolutely does not portray any sense of pride or professionalism in his work as an employee. Do not go here. read more

Stay away, mediocre service. Paid almost $200 to get a broken zipper repaired on my favorite boots. The replacement zipper didn't match my other boot at all. When I brought this up, the guy at the counter said "well you didn't ask for them to match." I didn't realize that I had to specify that I wanted them to do a good job. I would at least expect them to give me a call and make sure that I'm okay with that decision before they proceeded, or a heads up before I pay. read more

If I could give zero stars I would. Brought my daughter's character shoes in on Monday to have the sock lining glued back down. I explained she had to get on a flight Saturday and needed the shoes for the intensive she was going to. He said they would be ready Thursday. Well, it's Friday and they aren't done, nor will they be done in time for her to take them. So, now instead of a $30 repair, I had to buy another pair of $130 shoes. If he had made ANY indication that those shoes had even a possibility of not being done on time, I would've NEVER left them. I would've glued down the sock lining myself. No apologies, no concern, NOTHING!! Never will I take anything to them again. All the bad reviews are true! Stay far, far away! read more

I had high hopes when I brought my sandal in for repair. They were able to fix it in a timely manner, and the work initially looked great. However, given the cost of the repair--which was nearly as much as the sandal itself--I expected better durability. Unfortunately, after just two wears, the buckle came off again. For the price, I had hoped for a lasting fix, but it feels like I ended up paying for the same shoe twice. I wouldn't recommend this place for repairs if you're looking for something that will hold up over time. read more

They don't polish shoes very well. I have come here twice now and each time I noticed multiple errors and sloppy work. They are friendly, but friendly does not mean eager to do what's best for the customer. People who go to get their shoes cleaned, pay attention to detail, the details matter. Prices can get a little high as well, considering they don't clean the shoe laces. read more

I brought my shoes in for repair and was given an estimate of $159. When I picked them up, the employee told me my total was $140, so I paid it and left. Later on, the shop called me asking for an additional $30 because they said the price was wrong. That's not how business works. The price I was given at pickup was their own number, not mine. I paid the total they told me. Calling customers after the fact to request more money is unprofessional and feels like a bait-and-switch. The shoes were fine, but the way they handled pricing and communication guarantees I won't be returning. Businesses should honor the totals they give at checkout--period. read more

Had a wonderful experience here! Leonard was super helpful and friendly. He was honest about what they could do and gave a fair price. Their work is to the highest standards. They continue to be the top place for shoe and luggage repair in my book! read more

Louboutins DEMOLISHED ‍ Mind you, Louboutin themselves sent me the leather and materials for repairs. I brought these materials to Austin Shoe Hospital and showed the communication between myself and Louboutin. Took two pair of Loubs to this place, one sneakers and these. They're actually beautiful before ASH gets ahold of them. The sneakers needed two studs (which I had Louboutin send me replacement studs and leather for what you're seeing here) repaired and they... did... manage that much after a couple weeks - without even a quick buff or clean of the sneakers. Kind of disappointing. Still charged me for the "Louboutin treatment," though. Pretty sure that just meant they recognized they were CLs (i.e. have eyes or recognized the brand name) and think they have a better shot at surcharging customers that bring these shoes in. They definitely did not do anything more than hammer two studs back into the sneakers (I have a handicap so was unable to get the task done myself.) The heels were in such disgusting shape when I went to go pick them up that I left them there and asked them to try again. Someone had literally taken a Sharpie to where the replacement leather - which again, I'd provided directly from Louboutin - should have gone. The smell permeated. Fast forward a few weeks. Where were my shoes?! I called and they said they must have forgotten to let me know they were "done." Okay. We can discuss the sharpie. This time, they'd rewrapped the heels (they say) with the leather I provided initially. The heel portions themselves did not need rewrapped. That's not what the leather was for nor was it involved in the initial repair quote. We can discuss the bubble in the 3/4 wrapped heels. We can look at the misplacement of the red section on the heels that *again* did not need to be rewrapped. We can discuss the offensive heel cap placement. HOW THE RED DOES NOT EVEN MATCH by color nor placement. Amazon sells Louboutin red paint (and really... if you're going to resole something, resole the entire sole..? This is 2025 - patchwork denim isn't even in anymore and sure as heck not patchwork soles! The bottoms of foam pedicure flip flops would look better than this trash even if someone were to go mountain climbing straight from the salon.) The Grand Canyon is jealous of that gap (which was also not mentioned or discussed when I entrusted this business with these beauties) they created here. Disgusting work. Shoes ruined. Even when I brought them the materials direct from the designer. Two months of waiting and... not even Payless would sell these in twice as decent of shape. I've reached out online and by phone. Zero response. I wouldn't want to shell out $2000 to replace them, either. I also wouldn't want to refund the $300 *this pair alone* cost to take out of their possession to prevent further demolition if this quality of work is any indication of how the business is operating/ its direction. read more

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SPRAY PAINTED INSTEAD OF DYED DECEPTIVE BUSINESS PRACTICES Can I give negative stars? I took 3 pair of leather shoes. to be dyed. After months, I received them and they had not been dyed but spray painted. There was overspray on the insides of the shoes. When a professional leather painter prepped my shoes the paint wiped completely off. You can see the original beige leather under the blue spray paint. I paid for dying service and got spray paint. Unacceptable!!! read more

Austin Shoe Hospital - These shoes were beige and I had them dyed blue. Instead they were spray painted. You can see the original beige color. Unacceptable!!!! - Shoe Repair Near Me - Round Rock, Texas

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I'm very happy with them. They did a great over haul in my boots. I wish I had a before pictures of the. Holes in the bottom and wore thin. The boot heals worn pretty much off. They were very friendly. I recommend these people. read more

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Coupon Scam Alert: I dropped off three pairs of shoes for repairs in a month; spent around $300.00. Their coupon "program" lets you apply a $5 discount on your "next repair", but the catch is you have to show the coupon at drop off, not at pick up. So I had received the three coupons via email but they didn't honor any of them because they only apply the discounts at drop off, and I "failed" to show them at drop off. It's a scam. It shouldn't matter whether you show your coupons at drop off or pick up. Now for the repairs: The resoles and heels were okay, but one of the shoes had a bow at the top that came unglued. They simply glued it back on instead of finding a more permanent solution. It fell for a reason in the first place, geniuses! read more

Everyone here was soooo nice. I really appreciate them but the shoes that were fixed were not done right. Pieces coming up. They were Dr. Martens and they look bad. Sorry, don't want to be harsh, but I paid a lot of money for the work and not satisfied. Had I known they were going to come out this way, I would not have spent the money. read more

Ok so I got my shoes back after a long time. They're white hurrache Nikes, which have a mesh type of material and had gotten horribly stained. I had them cleaned and dyed white to ensure they looked brand new and they absolutely do! It was a bit pricey and took long it was worth it! read more

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Cory, the man behind the counter is truly a jerk. I paid almost $200.00 (199.??) to have new soles and my ankle boots re-dyed black. the boots also have leather straps. I walked in the boots only two times and one of the soles separated from the boot and the part under the straps weren't dyed at all. Cory(he finally called the owner who gave me his name because he refused to tell me) saying he didn't have to tell me. I finally spoke with the owner, who told me to leave my boots and he would come and look at them. However, after reading these reviews , my husband told me not to because we couldn't trust this guy to not lose my boots or mess them up worse. DO NOT TRUST THE MAN BEHIND THE MASK!!!! read more

Austin Shoe Hospital - Shoe Repair Near Me - Round Rock, Texas

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I am obsessed with Austin Shoe Hospital in round Rock. we live in Georgetown and drive all the way here just to use them for their high quality work for great prices. I bring my Louboutin red bottom heels in to get protective red sole and heel caps put on and they are incredible and it's a seamless and perfect addition to make the shoes more comfortable to walk in while protecting that red bottom style. adds grip and protects the heel spike as well. all around I wont go anywhere else for my shoes! read more

Very unhappy with the service and outcome of my Christian Louboutins. My heel wasn't fully repaired as discussed, I was told to put some nail polish on it. Also the red rubber bottom that was glued or bonded to the shoe is very poorly done and isnt very attractive on this particular shoe. The work is quite frankly sloppy. The cost was excessive to not have my fairly new shoes restored properly. I was also not contacted when my shoes were completed like I was told. I wouldn't recommend going to the establishment especially with nice shoes that you love. Please don't waste your hard earned money. I also called and spoke with the manager at the Austin/Burnett location (my work was done at the Round Rock location) He was super rude and dismissive with no resolve and a very smug attitude. read more

My mother recently dropped off a brand new pair of shoes to have the caps replaced for a rubber cap to prevent slips for shoes she is wearing to a wedding. She is 67 years old. We went to pick them up and the work was not the best quality. We discussed it with the associate and he sent them back with a little more direction to see if we would get a better result. Today 4/17/2024 we stopped in to pick up the shoes and were helped by "Lenord" we explained to the associate that the caps they did were exactly the same as the last time. He proceeded to get hostile and derogatory. Stating that they aren't fixing shoes for Beyoncé. I stated that there was no reason to become rude especially because he was speaking to my 67 year old mother in that way. I told Lenord that simply if that if rubber caps is not the type of product they use to replace the cap then it's something they could have stated so that we would have made a different choice. The associate doubled down and said that he's not used to having to talk to sensitive people because clearly I'm a faggot and that I'm not used to talk to a real man. He took back the shoes and I told him that there was no need to send them back. He gave us the price which was different than what was on our receipt. He tripled down and said that in America we pay tax. My mom handed stated that she wanted her shoes so we could leave. He stated that he wasn't giving us anything until we paid. She had the card out for him to charge us for his service. I asked for the number for the manager or the owner so that I can talk to them. He refused. I proceeded to call Round Rock police because he was attacking my Mother and being verbally abusive. While we waited for the Police to arrive the associate got on the phone with someone. He stated to the caller that he would take care of it because the Round Rock Police officers are likely one of their customers. What is clear is that this individual is a poor representation of any business. His hostile and abusive behavior is uncivilized. I hope the owners don't stand for this representation of racism, homophobia, and the most offensive of all attacking a senior citizen. read more

I took in my Dan Post caiman boots to be resoled and they ruined them. They put on a gaudy plastic sole instead of a Dan Post or a leather sole and they screwed up the insoles leaving a huge lump under my right foot. I took them somewhere else to be fixed by someone I trust and the repair will cost as much as a new pair of boots. This was the first and last time I will ever use Austin Shoe Hospital. read more

Hard pass! I came in with my Great Dane service dog to have two of my leather purses shoulder straps replaced. The man behind the counter told me no pets, I responded that he is a service dog. He told me that he was too big and not allowed in the store. I politely told him again that he was a service dog for mobility support. I redirected the conversation to my reason for the visit - to have the purse straps changed out. $175 for basic leather straps $125 for cloth straps on my coach purse. I'm still in shock over the prices! I politely told him I thought that was awfully high and would be shopping around. No response from him I thanked him for his time and left. I went to another place and was quoted $20 to have the leather straps replaced. If you don't want to throw money away, avoid this place. read more

Horrid customer service. Came in asking about a resole on a pair of work boots. Had the same thing done on several others in a different city. I was told it was not possible and they would only do glue on soles despite their website. My recommendation is not to let these guys destroy a good pair of boots due to their inadequate capabilities. read more

I return again and pick up my boots MAN! woot hoot ! super happy with the repair totally new leather sole and replaced the heels with a higher one. Perfect as always. The counter guy ! don't care what anyone says he is great and plays the best music! Thank you again Shoe Hospital. read more

Guy behind the counter is very rude . Didn't get his name but he is an older guy with glasses. Not very friendly and not very helpful. I had some questions about getting my shoes stretching and some products to help keep shine , it was like pulling teeth ! Not going back there . I also contacted corporate about it and no body contact me back read more

Horrible service, horrible repair, extremely expensive and an overall terrible experience read more

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They helped repair a purse strap when many others declined to work on it. Great place to help with leather and repairs.

I have been debating writing this review after leaving their store in tears when I went to pick up some boots today that I had dropped off. The man in the store was not only rude but literally scolded me for having dropped off my shoes the day before with some other worker there. He said that the other worker knew nothing, was completely incompetent, and proceeded to scold me about the color of the material used on the bottom of the shoe. I explained I had no idea about the color and I wasn't shown any options or anything when I dropped it off and that this was my first time ever getting shoes fixed. I literally was in tears, I have never been treated like that as a customer in my life. I paid and I left the store with my shoes bottoms mismatched to just get out of there. Please do yourself a favor and take your shoes anywhere but here... read more

Austin Shoe Hospital - Fixed shoe with the color difference - Shoe Repair Near Me - Round Rock, Texas

I really should have looked at the reviews of this company prior to dropping my boyfriends boots off, so this is partially my fault! I requested that they ONLY replace the rubber cap on the heel of his boots as the other part of the heel was not damaged. When I picked them up, they replaced the entire heel. It changed the character of the boots as the heel was previously a light brown color with variation. Now, the heel is dark brown and there is a massive finger print on the side where the paint was removed. Upon further inspection, there is a black paint mark on the upper leather that must have been from when they were sloppily painting the new heel I did not ask for. When I picked up the boots, they explained that they don't do repairs in house, but send them to a factory (which I was unaware of). Also, they still required me to pay for the boots even though they were damaged. I would not recommend this place to anyone. read more

Austin Shoe Hospital - Black paint mark on upper leather - Shoe Repair Near Me - Round Rock, Texas

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Thanks so much for this small repair. Honestly my shoes feel brand new. I just needed a couple of holes punched into my new Birkenstocks. They've become really pricey over the years, so my regular hole punch method wouldn't work. Ice pick and flame usually does the trick. However after paying over $100. I wasn't brave enough to ice pick them. I handed them over to this nice gentlemen ( sorry I rolled in right before closing) and presto 4 new holes that look like they belong there. My shoes feel devine. Thank you so much. read more

We found Austin Shoe Hospital while looking for a repair place to fix a travel suitcase for work. They were fast and did a great job. Everyone has their own experiences; our experience was pretty good. The luggage had a fabric tear near the zipper. They were able to sew it back up. It cost around 70 dollars for the repair, which isn't too bad considering the case cost around 400 dollars. The lady that helped me was friendly and had great customer service. Overall, we will be back with any more suitcase issues! read more

Sooo - my first review was solely based on the gentleman helping me turn in my heels as well as my boots for repair. He must have just been having a bad day because today I picked up my boots and he was as kind and friendly as could be. Boots look AMAZING and probably look newer than when I bought them. I'm excited to see how my heels turn out once they're done. read more

Promised 3-5 days but took 7. Rude guy at the counter working there. No sense of service or courtesy. I'll never use them again, but make your own decisions. They aren't earning great scores and don't seem to care. read more

I needed the zipper on one of my boots fixed and brought them here. It was done well and only ended up costing 35 bucks. Highly recommend this store if you're looking for shoe repair. read more

I've had mixed experiences with this place. Decent service, very expensive. Last time though I wanted soles of sneakers glued to body of shoe. Quote was $60 with no guarantee. I bought Shoe Goo for $12 and did the job myself. I won't be back. read more

If your looking for bad customer service and to receive your shoes in worse condition than when you took them in, Austin Shoe Hospital of Round Rock is the place. Cory is very rude in person and over the phone. They over charge for their services to get something totally different than what you asked for. BEWARE WARNING THEY ARE THE WORSE!!! read more

I won't go back - not to this location anyway! I had 2 pair of cowboy boots re-heeled & when I picked them up, they were so polished & shiny that they look cheap. One pair wasn't supposed to be shiny...its supposed to be a matte finish. I didn't ask for them to be cleaned or shined - just replace the heel. Recently I took a pair of white Born sandals to have the elastic replaced where the heel strap meets the front of the shoe. Totally NOT HAPPY with the repair. I asked for jus the elastic to be repaired because to clean them would mean I had to pay to have them redyed....really? Ok - so I asked the man behind the counter to just replace the 4 small pieces of elastic. When I go to pick them up - he had changed the buckles and replaced only the elastic on that side. I didnt' ask for new buckles - there was nothing wrong with the ones that were on the shoes - or did he break them? What about the other side? He claimed that I didn't ask for that - WHAT? Why would you only replace 1 side of the shoe and for $24.95? I asked if he could replace the other side & when I went to pick them up yesteday, they were done - but the price was now $59.43. I know the time involved is considered in the price - but come on! - almost $60 for less than 4 inches of elastic and the shoes still need to be cleaned. The man that runs this store does not listen to the customer's request and he's pretty unfriendly to boot. read more

Needed resoles on several pairs of shoes. Corey did a fantastic job. They look wonderful. The repairs were a bit more than I remember having paid the last time... however that was over 10 years ago. There was some sticker shock. Then again everything has skyrocketed since Covid... screwed up the pricing floor of everything for sure. read more

There's a reason this location has such low recent ratings. The man is super rude and doesn't stand behind his work. The woman in front of me returned after less than a week with a repair that fell apart. Instead of standing behind the repair, he wanted to charge her more! She would have ended up spending twice what the shoes cost originally. I pointed that out to her (I happen to have those exact same shoes), he got pissed and yelled at me. I'll never go back to this location. The guy is a real jerk. I've been going to other Austin Shoe Hospital locations for years, and this is not the typical experience. read more