We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

I have been fortunate to have Don as my property manager for more than 15 years. He is the best…read morethere is in the business. He is sincere, trustworthy, knowledgeable and acting in my best interest all these years. I would recommend him highly for anyone looking for property mgmt. services in the Austin, TX area. I have throughly enjoyed my interactions and delings with him. He is a real gentleman who cares about getting the right tenants and dealing with maintenance and repair issues. He has become like family to me now. Thank you Don, for all you do for me.

My wife and I are relocating to the Austin TX area from Northern California where I have lived…read moresince emigrating almost 25 years ago from England. We were recommended to speak with Alisa from Texas Realty about a short-term rental whilst we look for our forever home. Alisa bent over backwards so to speak calling us multiple times a day with listings that would be suitable for our budget and our needs as we have a couple of dogs and need somewhere where they can have some space and be acceptable to the landlords etc. Within 24 hours of our first call, we had approximately 20 homes within our budget, selected area's and our needs provided via e-mail by her. We searched through the listings, narrowed it down to 3 or 4 that we really liked and emailed her with the list. Several hours later we received a call from her saying that our first choice, an almost brand new home, was available and made the necessary arrangements between herself and the agent representing it for us to apply. The application process was fast and simple, we paid the application fees and within 48 hours we were approved our first home. A flurry of emails quickly followed, forms were filled in, calls exchanged and documents signed. I have never experienced a smoother transaction and it's safe to say that we have a realtor for life. Alisa is professional, courteous, hardworking, polite, friendly and an absolute pleasure to work with. The whole process was done without us even leaving our living room and without us having to fly five hours each way to go and view the house. I wouldn't hesitate to recommend her to absolutely anybody considering a move to the greater Austin area.

Finding my dream home felt like such a huge, overwhelming task - I was first time home buyer, out…read moreof state, and the house I fell in love with was no longer on the market! Jennifer Weeks went above and beyond every single step of the way-patiently listening to what I wanted and never once making me feel pressured or rushed. What sets Jennifer apart is her heart. My dream was not just a transaction, it was a shared journey filled with trust, care and genuine excitement! Thanks to Jennifer, I am now the proud owner of my dream home, the one that was not even on the market!!! I am beyond grateful and couldn't recommend Jennifer Weeks more highly!!! She feels like family now!!!

They managed a property I rented for a year and they were the best property management I have ever…read moredealt with (as a renter for 5+ years at 5 different locations, this means a lot)!! They went out of their way to communicate with me quickly and effectively, and helped me if I ever had any trouble (even if it was unrelated to the property). You're in good hands with them. They were very fair and flexible towards me as a tenant, and I really enjoyed my time living at one of their properties. I highly recommend them if you're looking to rent from a management company!

Ryan has now claimed there was a noticeable pet odor "throughout the home." That is an interesting…read moreassertion, considering we had one hypoallergenic dog who was regularly groomed and bathed, was never permitted in any of the carpeted areas, and was completely removed from the home while it was being cleaned. The house was left spotless and, frankly, cleaner than it was when we moved in. Most notably, their response completely avoids the lack of customer service. We have rented from several other companies and have never experienced anything comparable. Their response has done little more than reinforce my original review. Still a nightmare of a company. Company provides poor communication until they want something from you. We left our rental spotless and they still took out over $400 for cleaning fees. Anytime we called to get info their answer was basically we have other customer so we will get to it when we get to it. There are a million other incidents but overall stay away!

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

Marlena and team are fantastic to work with! We worked with Marlena to negotiate a lease moving…read morefrom across the county to the Austin area, and she made the process smooth for us from start to finish. From timely communication, professional process, and having things go exactly as promised and planned, it really makes a huge difference with a stressful move like this. Thank you to Marlena and team, we look forward to our new lease term with a great property management team like yours!

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

Quite literally the worst property management company ive ever come across. They don't try to help…read morefix issues right away, but instead try to say every problem is your fault. We had an issue last year it took them 4 months to resolve it And it was something that could've been fixed in a day once they finally got someone out here. Now last week the AC unit went out and we were forced to find last minute accommodations 2 nights in A row because they didn't answer emergency lines or urgent requests even though we did it during business hours. And now they're saying they'll only reimburse us $100 even though for last minute accommodations for a family of 4 and 2 dogs we spent close to $400 for 2 nights. They are really trying to tell us the temperature was "dropping" that night when the high was in the 90s and our house inside was 85 degrees!!! Inhabitable when you have a newborn whos more susceptible to overheating and a 4 year old. If you are considering renting from them, DONT. If you're considering having them manage your property, DONT!!!!

DO NOT LET THEM RUN YOUR PROPERTY!!!!!!…read more Arrive West End is the worst community I have ever "lived in" and I never stayed a single night in the unit. Let's start with the ENTIRE property infested with roaches, I found out the hard way after I had already moved all of my belongings in AND after I asked 3 timed before my move in date for the unit to treated. Also, once I received my keys there were still vendors in the unit doing work on my move in day when I communicated, I was having cleaners come the moment I got keys, so they delayed my cleaners. After my cleaners finished, they came back into the unit and destroyed everything my cleaners did. Now getting into after I have moved in there were roaches and a 20 plus Items list of things wrong in the unit, how do you have vendors in the unit at the time of move in and the unit still isn't ready for a move in mind you the previous tenant was in the unit for 18 YEARS (find out through maintenance) the damage that was done horrible. There was water damage in the bathroom cabinets, walls, base boards, the kitchen cabinets weren't even aligned properly, no hot water, cabinets were stained orange, blinds missing the covers, toilet wasn't connected or caulked to the floor, the shower drain was painted over and corroded, the list goes on. When I called to talk to the property manager, Jessica, about the disgusting condition of the unit the first thing out of her mouth is "we can let you out and refund your money". No apology, no what can we do to fix this, no option to transfer to a different unit just, you can leave. She only fixed her tone after I asked her this is the way you respond to someone who has just spent money to move in. After that she said they would fix the issues because I did like the unit if they were able to fix the problems, 2 weeks go by and nothing, but pest control was done out of over 20 things to fix I just said I'll leave. Now I have moved and spent more money to find another apt and after being told my refund would be expedited and received by me with 24-48hrs after I move out and its going on 3 weeks ago, I have received nothing, not my check, not a proper update, NADA! If you want to be treated as if you and the conditions of which you are supposed to live do not matter this is the place to be. I would never in my life ever recommend living here even to my worst enemy! Downtown living is not worth the bs they provide or should I say lack thereof!

When we began our search for a home, we thought we were looking for a realtor. What we found in…read moreLaura Tomaszewski was so much more. From day one, Laura took the time to truly get to know us as people. She listened carefully to what we liked and didn't like, understood our goals, and took the time to learn what was most important to us in finding the right home. She didn't just help us search for houses... she became a trusted advocate who genuinely championed our interests every step of the way. Laura went above and beyond in ways we never expected. Every property we considered was thoroughly vetted, not only for its features and condition, but also for potential issues that could affect us down the road. Whether it was physical concerns with the property, deed restrictions, HOA requirements, or anything else that might impact our future enjoyment of the home, Laura dug deep and made sure we had the information we needed to make confident decisions. What impressed us most was the level of care she brought to the process. She evaluated each home as if her own family were purchasing it. We never felt pressured. We never felt rushed. We always felt protected, informed, and supported. Buying a home can be stressful, but Laura made the experience as enjoyable and stress-free as possible. Her professionalism, attention to detail, knowledge, and genuine care for her clients set her apart. She isn't simply selling homes... she's helping people create the next chapter of their lives. We are incredibly grateful for everything Laura did for us and would recommend her without hesitation to anyone looking to buy or sell a home. If you want someone who will truly have your best interests at heart, Laura Tomaszewski is the person you want by your side. Thank you, Laura, for helping us find not just a house, but a place we are excited to call home.

Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

Matt was incredibly helpful and kind. Highly recommend! He made this process smooth and easy as my…read morefriends and I were eager to find a new place. Use Matt for your real-estate needs if you want quick response times, great insight, and friendly service.

Amazing service! Natasha helped us sell a home. We only had to show it for a weekend and the deal…read morewas quick and smooth. She was there to answer all of our questions in detail, even at late hours. I highly recommend her.

I would not recommend Tree Realty based on my experience…read more I listed my property with them for about six months and was disappointed with the communication, responsiveness, and overall representation. One recurring issue was slow communication. Applications would come in, but I often had to repeatedly ask for information. In one case, an application was submitted on Wednesday, and I did not receive meaningful information about the applicant until late Friday. When a property has already been sitting on the market for months, delays like that matter. I also found the screening process lacking in transparency. Instead of receiving a clear summary of income, employment verification, rental history, credit, and why an applicant was being recommended, I had to keep asking for basic information. One applicant was relocating from another state, and my question was simple: would the primary earner's job and income continue after the move to Austin? As the property owner, I am the one taking the financial risk if rent is not paid. I considered that a reasonable question. What frustrated me most was being blamed when an applicant decided not to move forward. The applicant's own message stated that after reviewing the lease they did not feel the home was a good fit. The lease was prepared by the realtor, not by me, and I never communicated directly with the applicants. All communication went through the realtor. Despite that, I was told that I had "run qualifying tenants off" and that I "keep scaring them away." I found that accusation unfair and unprofessional. I also had concerns about lease terms being added without discussion. In a prior transaction, pet-related terms and charges were included without being discussed with me beforehand. On another lease, terms appeared that I did not recall approving. Instead of discussing options and getting the owner's agreement first, decisions seemed to be made and then presented as a finished product. Another concern was the commission structure. Multiple agents told me directly that they were not interested in showing the property because they were unhappy with the commission being offered and would rather take their clients elsewhere. Whether that affected the number of showings or not, it was a concern that was raised to me more than once. After six months, poor communication, lack of transparency, and being blamed for asking reasonable questions, I decided to terminate the relationship. Based on my experience, I would not recommend Tree Realty. After six months of poor communication, lack of transparency, and being blamed for asking reasonable questions about prospective tenants, I chose to terminate the relationship and move on. Update: After I posted this review, the realtor threatened to file a defamation lawsuit against me. I never communicated directly with any applicants. All communication with applicants went through the realtor, and the lease that the applicants reviewed was prepared by the realtor, not by me. My questions were directed to the realtor regarding applicant qualifications and employment verification.

Horrible customer service. Unresponsive and unprofessional…read more I do not recommend renting or buying from this agency especially if you are black. Highly discriminatory and ignorant.

My mom's wife died in December of 2017. I moved in to help her grieve, and get rolling on a fresh…read morestart. We decided to sell her house and move to Austin. We contacted Anthony Ross Garrant at Second Generation Real Estate and set up a meeting. From that first time he came over, we both felt safe and assured that everything would be just fine. He was SO knowledgeable and answered any questions we had in a way that was understandable to people who don't know how all that works. We were blown away by everything he knew, and what he said he was going to do for us. Flash forward to January 8th, 2019(the day we were supposed to close and finalize everything according to plan). The house was sold. There wasn't any hiccups, or problems. It went incredibly smooth! We're so grateful, and we heavily recommend this company to anyone considering selling their house or any other real estate business that needs done. Thank you Ross! - Dustyn and Lisa Cope

Did a great job helping my family through a difficult time! Great communication and quick…read moreresolution of issues!