I purchased a used Honda Accord from Chris P. and he mad the whole process smooth, no pressure, and…read moreas easy on me as possible. I stopped in one day and was interested in buying a car I had seen online, I had sent in documents for Pre-approval, Chris has already worked with Sheree in financing to get everything ready before I arrived, and we went for a drive, I liked it and we got to working on paperwork. Sheree made the paperwork a breeze and was extremely helpful. Later, on my way home I had an issue with the car, thankfully it has a warranty and I purchased an Extended Warranty, needless to say, Chris and Andrew worked lightning fast to get me assistance, get the car back to the shop and had it ready to go the next day. Overall, I would highly recommend if you're in the market, shopping Ben Bissett in Mercer, they were very professional, helpful, and courteous.

En route to IN from NY, most of the dashboard lights in my Subaru all lit up at once. Getting off…read moreRte 80 at the first exit I came to, I looked for the first true service station I could find. That was Ben Bissett Chevrolet. Although I was clearly driving a foreign car and completely not a potential customer, Ben himself spent at least 30 min with us, doing the best he could to diagnose and resolve our emergency. He got the dashboard to calm back down again and he correctly recommended the service we would need to have done. And he wouldn't take any payment for his time and assistance. We feel very lucky to have found him. He was incredibly helpful and kind (and correct!) If you need a truck, give Ben Bissett a try!!

I just purchased a new Mazda CX90 at Preston. Dave made the experience of new vehicle purchasing…read moreeasy and stress free. He was very knowledgeable and great to work with. I will definitely recommend him to my family and friends who are looking to purchase a new vehicle.

Just leased Mazada CX5. The Preston dealership worked with is in obtaining the vehicle we wanted…read moreand payment. Our sales person was knowlegeable, patient. The finance persin was great. The whole process was pleasant. Thank you

Great place to buy a car from. Between Mike Klaben Jr and Mike Urbania you could not ask for a…read morebetter duo. Service Department is great also. Highly recommended Klaben

We were so appreciative of their customer service! Vince, in their service department was…read moreextremely knowledgeable and got us in and out as fast as possible!

DO NOT TRUST THIS DEALERSHIP--DECEPTIVE SALES & ZERO ACCOUNTABILITY…read more I would give zero stars if I could. My mother is a 68 year old retired RN who purchased a van from Haus Auto Group with the intention of traveling across the country, visiting national parks. Instead, she has spent months dealing with a nightmare--costly repairs, misleading information, and complete disregard from the dealership. The van was misrepresented from the start. It was advertised as a Flex Fuel Chevy Express, which she paid a premium through the dealership's vendor to have delivered to her in Texas. Upon delivery, she discovered it was actually a VIA Motors VTRUX hybrid--a vehicle that very few mechanics can service due to software restrictions that a quick Google search will confirm was a complete failure for GM. The hybrid battery failed 3 days after she accepted delivery of this vehicle, and despite taking it to multiple shops, no one has been able to fix it. Additionally, the van has significant rust issues that were not disclosed at the time of sale. They haven't even honored their own guarantee and reimbursed her for what she spent in repairs the first month she owned it. My mother repeatedly reached out to Chris Haus, asking for assistance or a buyback, as she unknowingly purchased a vehicle that is essentially undrivable, and the vehicle delivered is not the vehicle she purchased. Communication has been slow, dismissive, and filled with empty promises. Every time she pushed for a resolution, she's been met with excuses or silence. Meanwhile, she's still making payments on a van that she cannot use. This dealership sold her a branded title vehicle without proper disclosure, failed to ensure it was in working condition, and has done nothing to make this right. She spent her life savings on what was supposed to be her dream vehicle, only to be stuck with an expensive, useless burden. If you value honesty, integrity, and accountability, DO NOT BUY FROM HAUS AUTO GROUP. I strongly urge anyone considering a purchase here to take their business elsewhere.

Do not buy from this guy. Typical salesman. He ruined my life selling me a piece of junk that…read moredoesn't run from 3 days of receiving it. He wants me to kick it on down the line to CarMax lying to them to get an appraisal and throwing $4000 on top of that not caring about the moral issue that the Van dies after 30-45 min. and proven by 5+ mechanics it won't run. They had a 90 day warranty and I haven't received a penny for what I have paid.

I have had issues with my new VW atlas from day one. Had to get the owner involved after 1 1/2…read moreyears of issues and he (Rick) was a complete asshole to work with. He was very degrading to me in emails, like he was doing me a favor with getting back to me to try and resolve the problems with my car by giving me $4,800 off a new car And not paying off what I owed on my current car. He said he did everything he could do, but my issues with the car haven't been fixed. All I wanted was to try and get into another car without transferring a lot negative equity due to this not being any fault of mine. Because of him I will never buy another car from him. The other staff at VW of Boardman have been amazing!

tried to say they couldn't sell me my lug nut key. then said they would change the four locking…read morelugs for $90. that is the dealership making $1800 per hour. called Akron VW they said come in and get the key for $25. this should be illegal!!

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car…read moreat MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care.

Went in for a recall and left with a big bolt and washer in my new tire, service manager refused to…read morecomp anything for me. I am not happy, to say the least. Front line staff good.

Wonderful experience. Treated professionally and with care. Best car buying experience I have had.read more

Best Auto Shop Experience I've Ever Had - Truly Like Family…read more I don't usually write long reviews, but this experience absolutely deserves it. I started calling around because my brakes were squeaking, just doing price checks like anyone would. RT Barrett Auto Sales was only the second place I called but something about his spirit over the phone made me stop right there. I didn't even feel the need to keep calling other places. That alone says a lot. When I arrived, I was greeted by Ron and his wife, and from that moment on, the energy was nothing but warm, welcoming, and genuine. They were both incredibly kind, and you can just tell they truly love what they do. The shop itself? CLEAN, organized, and comfortable. Not your typical auto shop at all. They had a TV set up, asked what me and my son wanted to watch (my son is autistic, so that meant a lot), and we ended up enjoying SpongeBob and Madagascar together. They also had a fridge stocked with drinks, name-brand snacks like Lays chips, pretzels, and even a big jar of candy. It honestly felt more like a welcoming space than a waiting room. Now let's talk about the service... Ron and the other mechanic (I wish I remembered his name!) were AMAZING. What stood out to me the most is that they didn't just fix my car. They educated me. Ron took his time explaining everything about my brakes, fluids, and how my car operates in a way I've never experienced before. It was so detailed and clear, almost like a class. If he ever offered one, I would sign up immediately! I also really appreciated his honesty. He was straightforward in the best way respectful, but real. I'm someone who values constructive feedback, and he delivered it in a way that made me feel informed, not judged. What's crazy is just days before this, I was telling a friend how badly I wished I could find a mechanic I could trust. I've had a couple of cars since I was 21 and have been to plenty of shops but THIS place? This is the first time I truly felt comfortable. It honestly felt like home. Ron, his wife, and his team don't just provide a service they care. And that's rare. I grabbed extra business cards because I will be recommending them to everyone I know, especially women like me who may not know much about cars but deserve honesty, respect, and quality care. If they ever move locations, I will gladly drive to wherever they are--no question. To me, they are not just the best shop in Youngstown... they are the best, period. Thank you all so much. I truly can't put into words how much I appreciate you. You've gained a lifelong customer--and honestly, it feels like I gained a new family.