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    Authentic Auto Repair

    5.0 (1 review)
    Open 8:00 am - 11:00 pm

    Services - Authentic Auto Repair

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

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    2 years ago

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    Mad Hatter Auto Repair - Mad Hatter Auto Repair Council Bluffs! Offering full service auto repair! Oil changes, tire alignments, engine repairs! Call (712)322-7500

    Mad Hatter Auto Repair

    (11 reviews)

    Council Bluffs

    Brandon was very kind and informative throughout this whole process. On May 11th 2026 I brought my…read more2009 Jeep Patriot in because I had a check engine light for the o2 sensor and it was having issues starting. They offered a Lyft ride home free of charge. Diagnostic fee was 200 something dollars. Got called saying my fuel pump was bad and it would be running me 1200 ish with the diagnostic fee included. I bit the bullet and agreed to have it fixed. Didnt feel like I had any options. I was told this would be a start to solving problems but not a definite. (Pretty expensive start, why not start out with the smaller issues?) Then I was told the cam shaft position sensor would need changed. Okay. Another 100 ish dollars. I got another call on May 12th 2026 stating the jeep is starting right up. Awesome. I pick it up, get home a couple blocks away and it stalled on me and had a hard time starting (original issue). I called the shop back and they said I could come back and theyd look at it free of charge but now im just frustrated because I spent 1,388 dollars to have the same issues. O2 sensor didnt get fixed even though the check engine light is on for that. Curious as to why they didnt start out with the sensors, why did they jump straight to fuel pump causing the problem? Im not sure. Excellent customer service in the front desk area but they got all I had in my savings as a working single mother. Ill be taking business elsewhere and get some different eyes on it.

    I felt the need to update on the pricing. They used to charge $200 for diagnosing a check engine…read morelight. That is just to figure out what is wrong and not part of what the repair will cost you. Now, I understand that they can't just waste their time chasing codes for free, but yes that was a little steep. I paid it because I needed my car repaired, and I really do like them. That being said, they now charge $253 to diagnose a check engine light. I just cannot afford to pay $250 simply to walk in the door before the repair pricing even begins, so I have had no choice but to take my car repair business elsewhere. They do a fantastic job, the techs are wonderful, the repairs have been good, but they have priced me out of being able to take my car to them. I do recommend them if you can afford them because they do good work. Just be prepared for the price.

    Sports Car Garage

    Sports Car Garage

    (3 reviews)

    Little Bohemia

    John Martin is a god when it comes to automobiles. Want it fixed right and want it done fight?…read moreSports car garage,no ifs,and,or buts.

    Took my BMW M3 to Sports Car Garage (SCG) for an oil change about two months after I bought it. I…read morecalled and spoke with John who advised they had the correct Castrol TWS 10W60 oil in stock as well as the OEM BMW filter, the oil change would run about $110, and they could get my car in the next day. I also said I noticed something loose in the front end, which I suspected to be a tie rod. John said they'd take a look at this for me while they had the car up on a lift. Great! Dropped my car off the following morning. I got a call around noon saying my car was done, and that I could pick it up after work. I asked about the loose feeling in the front end, John said they looked around and put a pry bar on everything and tried to replicate the problem, but couldn't. He suggested it was something in my aftermarket suspension. Fair enough. He told me I could come pick my car up after work. I go to pick my car up, and John nonchalantly hands me a bill for $260. I was charged one hour of shop labor for him troubleshooting the front end of my car and not finding anything. This irked me, but I told myself it was a fair price to pay to know nothing was loose in the front end of my car. Well, I was incorrect. Driving home, the loose feeling is present even more noticeably than before. Having done a little bit of work on cars before, I am nearly certain this is a tie rod, or something else in my steering, not something in my coilovers as John suggested. Also, my new (to me) M3 absolutely reeked of cigarette smoke. The previous owner of the car did not smoke, and I do not smoke, but John had a cigarette hanging out of his mouth both times I was at the shop. I guess I thought he'd put it down while working on a customer's car, but again, I was incorrect. Fast forward about three months, and my car is due for Inspection 1. As I was not really thrilled with SCG, I took my car to European Auto Tech in Lincoln, NE, a very highly recommended BMW shop. After the inspection and oil change were done, they called me to tell me that not one, but BOTH of my inner tie rods were worn and would need replacing. They also told me that the head of my drain plug for my oil pan was stripped, and they had to replace it. They opined that this was something that happened at the time of my last oil change. I told them I had the car at Sports Car Garage and they told me the tie rods were fine just a few months and about 1,500 miles ago (I don't drive the car daily), so I was surprised. They said they were not sure how the tie rods could be missed, as it was a pretty prevalent issue. While my experience with SCG was not wholly negative, there are better options for anyone with a BMW in the Omaha and Lincoln area. I would likely not recommend this shop to a friend, and I will not take my car here going forward. I did not appreciate being charged an hour of labor only for him to misdiagnose the tie rods, strip my drain plug, and stink up my car. The shop is also very dark and dirty.

    Unique Auto - Trunk missing because it was being painted which I never authorized.

    Unique Auto

    (40 reviews)

    The team at Unique always rolls out the red carpet for me! I've been going there for years, but I'm…read moreloyal to lots of local businesses--but nobody seems to appreciate it like Unique Auto. What do I appreciate most? They communicate well. I'm not a mechanic, so I don't always understand what needs to be done, but they put it in language I can understand and give me options. It empowers me.

    I'm sharing events that happened and you can judge. I brought my Ford truck in to get a second…read moreopinion about the VCT system beginning to fail and to see if they could do better on the price. I ended up paying $5,582 to get this system replaced here. Higher than the estimate I had at another place. I assumed this is the work that actually needed done. The work started in mid February. They were great about messaging me at first. I received a loaner for one day for the time the truck was there approx. 2 weeks. As soon as I get my truck to drive it is making cold start acceleration rattles just like before I brought it in. I reached out to them about it using their texting number that we had communicated on before. It took about a week to get a response due to some kind of circumstances going on with the advisors there. They were puzzled as to why it didn't work. I took a video and sent it to them that in fact was still doing it. I drop off my truck March 13 to have them check their "Guaranteed" work. I get a loaner car from them by March 18. The car was an equinox that was barely drivable and dropped oil in my driveway. On one occasion I was afraid it was going to overheat and shut down at a stoplight. Not to mention the extreme shuddering it made at 45 mph. I took it back the next day. They didn't seem to believe me so we got one of the mechanics to drive it and he said it shouldn't be driven. They had no replacement loaner for me. The truck was finished this time March 27th. I was unable to pick it up. They offered to drive it to me on Monday the 30th but the person driving it had sounds happening again so they decided to keep it. Now suddenly it is a hub assembly problem and needed a transfer case replacement. They are fixing it for free since it was during the time they had it. I wonder how could a hub assembly suddenly go bad? I don't know. I got the truck later in the week again with no loaner vehicle. I get the truck and April 2nd it made the cold start acceleration sounds again. Its the same parts they had worked on. I was unsure if I wanted to bring it to them yet again or take it someplace else. Plus, they didn't have a good working loaner for me. All the while the truck keeps making the noise. I brought it back April 13th. They got it done Wednesday April 29th. Again, no loaner car for me during this time. As soon as I turn it on an orange wrench appeared on my screen. I turned it off and back on and it was still there. I drove the truck to my home in Omaha and yes, the sound came back again. I texted them about it the following morning on Thursday. They said sorry and they would get back to me. Friday came and went. Monday I texted them that I had scheduled my truck to go to Baxter Ford to fix their work. They promised me a loaner and to come get the truck. By May 7th I gave up. My truck sits in the driveway with an orange wrench on my dash screen until May 13th at my appt. with another place.

    Lucas auto lube & servíce - Weekend

    Lucas auto lube & servíce

    (15 reviews)

    Midtown

    I brought my car in because the AC wasn't working, and Lucas Auto Lube & Service helped diagnose…read moreand repair the issue. They replaced the compressor and condenser, recharged the AC, and explained everything clearly. The staff was professional, honest, and respectful throughout the process. The pricing felt fair for the amount of work done, and I left satisfied with the service. I would definitely recommend them.

    Paid to get my car Towed my car here on Thursday being told this. "yes sir , you can bring it today…read more, we actually have a spot available just for you today , we just didnt want it to get taken by tomorrow so we made sure we had it ready for you , can you come in any time today until 6 pm" Then on Friday I get told this "hey , ,i just wanted to inform you that due to today being a really busy day for us , the timing chain still needs to be worked on , can i call you tomorrow to let you know the updates and if we can finish the job since we were backed up for just one day , i was goin to ask if we can have it till monday so we can ensure this job gets done correctly with no rush ? Asked about schedule issues and if they can confidently do this job. Then was replied with: "no no scheduled issues sir , the car is in line with the space of it still being occupied by the car itself it was just one of those days unfortunetly and we couldnt start on it today , the work time is still the same im just backed up by 1 day sir , i apologize for this inconvinience and since we dont open sundays , the best bet will be to finish it by monday" Told specifically not to start it or drive it due to timing being off and creating additional damage. But that was disregarded and started any way. Highly unprofessional place and strongly don't recommend bringing your car here if you love or care for your car. I have been lied to and disrespected. This can be you as well. If anyone has doubts or questions, I have everything documented

    Authentic Auto Repair - autorepair - Updated May 2026

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