I will qualify this review in that I wasn't an initial customer of this company, but the 3-year old custom home I purchased was the recipient of their cabinets and I tried to obtain additional cabinet work plus a warranty job.
The entire home has rustic hickory cabinetry which looks good, but there are a few areas that need additional cabinets and one cabinet's doors has a 14mm total gap (center plus sides), when the others have a total 8-9mm gap.
Riley stopped by on February 21st, measured and documented the six projects, but after several emails and phone calls for status his father Mark got involved. Mark's solution to the cabinet's large gap was to use different hinges to close the center gap, but I said the end gaps would then become wider - still a total of 14mm. Mark said nothing.
On May 12th (2.5 months of prompting and waiting), my wife physically drove 23 miles to ask Mark the status. He promised to give us an invoice, to start the projects, and a list of cabinet installers on May 17th. On May 18th I received an incomplete invoice and no list of cabinet installers. My wife wrote back stating these omissions and requesting a quick reply, but as of May 20th we've heard nothing so we're done with this guy.
The only things a business has going for it are integrity and product/service quality. Mark lacks integrity - buyer beware! read more