Thanks to Heather we found the perfect home. She has been a pleasure to work with! Strongly recommend

I had a horrible experience with the homeowner of the property that I rented - but Authority stepped up and made the situation as pleasant as possible and even fair. I was surprised how the company stepped up and made everything right. Thank you Authority and if we ever need to "rent" again...... we would try to work with you...... even though you would probably not want to work with me after our fiasco...... LOL ;) Thank you again to the owner of Authority, Joline Robertson....... You were a pleasure when you caught me at my worst..... ;) read more

Prompt, professional service atmosphere, understands business, and is someone I will refer business to. Great office, success is in their DNA. Important that they care about their clients. read more

Joline at authority is awesome. She helped me get in to my first rental. Highly recommend APM!

I'm so thankful to have Authority Property Management taking care of my home and providing good tenants to live there. They are professional and consistently maintain high quality standards for both the owner and tenants. I've been impressed by the staff and leadership who always make themselves readily available and willing to work with you when needed. They have great customer service and it's always a pleasure to do business with them. I recently had to make a quick move and transition to another city. The staff at APM did everything to help facilitate that immediate change and I'm so grateful to them for partnering with me in the process. I couldn't have made it without them! It's outstanding to have a company that backs you up and sincerely cares about your home and investment. read more

we rented with APM for almost 5 years. during that time we took good care of the home and once we left they sent us a bill of $1495. these charges were baseless and if they simply compared the move-in check in list they would have realized the state we got the house vs left it was better. we did many upgrades on our own. we were in the process of taking them to small claims court when they decided to give us our deposit back. so IF you rent with them take videos and pictures of every part of the home, every hole, the corners everything. they truly don't care. the lady handling the move out was so rude to us on the phone, it's honestly ridiculous, and ironically I voted for them for "best of north state" so many times! read more

The team at Authority a Property Management have been a joy to work with. Any time I had a concern about the renters or the house, someone on their team always responded. My only concern was that I feel they should just do a "drive by", every couple of months, just to see the outside condition of the house. But I do understand why not at the same time. I would certainly recommend APM to anyone looking for a company to manage their rental. read more

Been renting from them since 2017 and never had an issue. Great customer service and the owners have personally contacted us when we did have a clarification and went over and above to solve the issue for us. read more

Everytime I have a question or concern regarding my rental I always quick and friendly help from the team at Property Authority. When I need something fixed I get help either that day or the next and it usually get fixed correctly the first time. When I was laid off due to Covide they worked with me and I was able to split up my payment up the first month while I was waiting for my unemployment. read more

We have been renting through Authority Property for almost 4 years and they are in my opinion the best rental agency to go with. There staff is professional and friendly. When we have had small issues in regards to the house they are always prompt and take care of any issues right away. I would highly recommend them to anyone looking for a nice place to rent. read more

We called Aaron to come take a look at our property for a potential rental property. Aaron was very knowledgable, friendly, and considerate to our needs. Even though we ended up selling our property, he was excited about our sale and not upset about us not listing the property for a rental. I would recommend APM to anyone! JH read more

I needed to find a nice home that allowed dogs ASAP. Authority Property Management was able to set me up, in a beautiful home, with a pool, without a hassle in a matter of a week. Thanks so much for making this easy on me! I would not hesitate to use their services as a tenant or a property owner. read more

There very professional, and very helpful when we need them. Super easy to pay our monthly rent. Very happy with our home

Very professional. Their website makes paper work and communication so easy. I would use them over any other property management in the area! They are just so nice and helpful to work with. I would high recommend them! read more

Because of the Carr Fire, we lost our home. Authority property management was able to relocate us to a house that met our needs and maintained our standard of living. To this day, they are very attentive to our needs and are always available when problems arise at the rental. read more

If I could give zero stars I would. I was threatened with legal action for posting an honest and accurate account of my experience with this leasing agency. That was the most stressful leasing experience of my life, personal opinion. read more

Just so you are aware.. I really enjoyed this company when we first became acquainted. They always took care of us and never lead us astray. By the end of our lease, it was becoming bothersome with this company. I lived with roommates and of course we all moved at different times. We stayed within our time though and moved out at each of our appropriate times. When it came time to receive our deposit, we found that we were SEVERELY overcharged for things that DID NOT need to be replaced. We were charged $285 for a yard cleaning service, also it had just snowed and the back yard was EXTREMELY muddy so we couldn't mow, but there wasnt grass to mow anyways. So what did they do? Over $450 for miscellaneous things in the house that did not need replaced. I'm not happy with this place and will NEVER go through them again. I strongly suggest not going through this company unless you dont care about getting a decent deposit back read more

If you are looking for a property management company I highly recommend Authority Property Management. Aaron and Joline are a pleasure to work with. Extremely accessible staff with an efficiently run business. My husband and I have had the pleasure to work with this company, as both tenants and property owners. They've made all processes seamless and easy! Excellent communication, removing all the guess work out of renting. read more

Aaron & Joline are are more than property managers - they become your friends. And friends look out for friends, right? They have managed properties for us for over 13 years! They are professionals who look out for our best interest and we could not appreciate them more! As out of the area owners, we trust our properties to Aaron & Joline and thank them for their continued good service to us! Authority Property Management is the best - hands down!!! read more

My friend and I were looking for a home to rent, and we visited every property management office in the area. From the very start, Authority Property Management stood out. We were given personal and professional attention the second we walked in, whereas all of the other offices just pointed us in the direction of their listings document. Joline was very friendly and extremely helpful. She listened to our needs and worked with us to find something that fit. We couldn't be happier with the rental property she found us, and the process was quite simple. Each step was explained in full, and she kept us informed throughout the entire process. If you're looking for a personal approach to renting, where your need actually matter, don't look any further! Authority Property Management is absolutely stellar in all they do! read more

Authority Property Management is the BEST!!! I have had nothing but amazing service from them and any issues that come up, big or small at our rental are handled right away!!! Joline is simply amazing and a joy to work with!!! read more

Authority property Management is amazing! Aaron was kind, helpful, and extremely professional throughout each step while helping me find the perfect rental. After dealing with other property management companies in town, there is no comparison. It's great to see a company that not only cares for its properties but also its tenants. I would recommend authority property management to anyone! read more

Jolene and Aaron were incredibly helpful in our endeavor to find a new place. They were on time for our scheduled appointment( which was SUPER easy to schedule in line) and the application process was simple. Thanks from helping our family get settled!! read more

We listed our home for rent with Authority Property Management and had the house rented in less than a week. As a homeowner, it was extremely comforting to know that the property was being looked after and well taken care of. Owner statements were top-notch and made it super easy to itemize expenses during tax season. Management fees were lower than anyone else in the area and when the fence between my house and the neighbor started to fall over after a storm, Jolene was quick to facilitate a repair plan that appeased both my cranky neighbor and I. Thank you Authority Property Management for making it so easy! read more

If I could give Authority Property Management 0 stars I would. After losing our entire house to the Carr Fire, I went to Authority Property Management to rent a house. I filled out an application and gave it to Laurel, only to be told she lost it and I'd have to fill out another one which I did. After 6 weeks of being in a hotel room, Authority Property Management still hadn't found my family a house to rent. Then one weekend I saw the owner of a house that I was interested in renting. She told me that Laurel rented her house to one of her friends. Well that explains why we didn't get it!!! The next day I called and complained to Joline who was rude and not compassionate at all. I DO NOT recommend Authority Property Management to anyone who is not one of their friends. read more

I have been a landlord for over 25 years, and yet continue to be an occasional tenant as well, as I have moved about a bit; so I believe I have a healthy perspective on property management. In my experience, Aaron Robertson of Authority Property Management is the best I've seen. I have recommended him to my parents - and they have signed up their house(s) as well - including one which we share ownership of, at my behest. As an owner, I want my customers (tenants) taken care of without delay. I want my customers to be treated well, AND I also want to be sure that my investment is handled well. APM took over one house because I had seen some indications of poor management with the professional company I was using up until then (and I followed up with the tenants who told me of more problems I hadn't been aware of). Aaron satisfied the tenants, and me, and they continue to be great tenants when otherwise I likely would have lost them if I had kept my old property management company - it turns out Aaron and Joline had worked for my original PM group and they left because it was going downhill - and it degraded significantly after their departure. When APM took over a different property I shared with my parents (who had been "Managing" the property themselves, but were not really equipped), the tenants were habitually late and upon investigation APM found a LOT of other issues - including damage to the house (making it unsafe and also a potential liability). APM took photos and informed me that the family had 6 dogs (they were allowed one), there were piles of "junk" inside and out, etc. Aaron attempted to WORK with the tenants (I never heard of any instances of disrespect), but eventually it was necessary to evict (IMHO it was the fault of my parents, myself, and the tenants - and we ALL paid the price). "If you make a mistake: admit it, correct it, move on." We got APM in there to stop the bleeding. APM handled it all - getting the attorney, etc. Great job! I always kept a home warranty on my rentals, believing it was the best way to ensure prompt service - and I have heard that recommendation from other property managers too. Aaron informed me, that they (APM) prefer to NOT use home warranty services, because they can often cause delays with provider restrictions, and they (APM) get such better deals anyway using appropriate folks with whom they give a lot of repeat business. This has been absolutely true. Last year, I think we had no service calls on one home, and the prior year I got better pricing (not paying the minimum service call fees) AND I saved by not paying for home warranties. It is just the mediocre property managers who recommend home warranties for rentals, IMHO. Values I hold dear include being supportive without being enabling; doing our best; taking responsibility for our actions and holding others responsible for theirs (not cruelly); being professional without being unnecessarily abrupt or rude. This is hard stuff - particularly with so few examples around. That is why so many companies are not good at it. I am really glad to right a review for one that is. Thanks, Ken read more

Authority Property Mgmt defiantly goes above and beyond to help their clients! They have years of local knowledge and experience. They are kind and professional and really go the extra mile. Every phone call has been promptly returned, every question answered, and moreover, they don't just "say" they'll do something, they follow through completely. The staff are professional and represent the company very well. We are very happy with our decision to use Authority Property Mgmt! We have recommended this company to many and will continue to do so! read more

Being in the mortgage industry I often have clients request my opinion for property management services. My first recommendation is always the Robertson's and their team at Authority Property Management . I've referred numerous clients, all of which have had great things to say about them both personally & professionally. They have many years in the business and are extremely knowledgeable. I will not hesitate to send clients their way in their future knowing that they will be receiving the best service available. Thank you Authority Property Management, keep up the great work! read more

Aaron has done a fantastic job for me. He has promptly answered every single email and phone call. It's wonderful to have a company so responsive to your needs or even silly questions. I have dealt with other property managers and none of them are close to the service and attention provided by Aaron. read more

Fake news. All these five star reviews are fake news. First of all one guy gave a five star review (his name is Robert). The way he said he is from the Bay Area moved to his place without seeing it was fake. I was trying to move from the Central Valley making 10,000 a month (letter of employment stating this) with a decent credit score and perfect rental history. This property management wanted me to drive six hours to look at their rental with no assurance of obtaining the place. They told me I didn't make enough money. I needed to make 10X more the property I was applying, property was $1095 and I had a 700+ credit score. Maybe they're Prejudices because I am not the typical Bay Area stereotype. You guys decide. Find someone who's independent and rent from them. All these management properties have a very subjective opinion based on their "five star" reviews specially authority property management. Not to mention, I applied to three different properties at the same time which costed me $30 each for their stupid application fee. Never got my money back. CROOKS!!! read more

I posted a review about a year ago per Aaron's request. At first we got great service, but after we got into the home it all went down hill. We have had issue after issue with this home. The water heater stopped working five times and we went without hot water for over 10 days this year. Several times throughout the rainy season we had water pouring through several of the windows, the dryer ventalation system was not working properly and it took three visits for them to get it right which increased our electric bill substantially. Many of these issues could have been taken care of with one visit. Sadly we have had a very poor experience. read more

Aaron and his team are awesome. They really know what they are doing when it comes to finding awesome tenants for their properties. I refer all my clients to to Authority property management. read more