I needed an estimate right away (don't we all need everything right away) and Jerry went right out…read moreto my car, did the estimate, explained everything so that I could understand it, and is going to work with my insurance. The customer waiting area is spotless, with a tv. The location is easy to get to, and a bus stop is right there.

Very nice service and commitment , you should try this place out for your car serviceread more

Had a Hood latch issue they fixed it on the spot for free! Good people Great service definitely…read morerecommend!

Great communication and service! Professional quality and attention to details with arrangements…read moreand car rental assistance!!

Great communication, outstanding work, and very competitive pricing. Very happy customer here.read more

This will sound like an ad but it's 100% genuine. Short answer: go here! I needed a repair on a…read moretight schedule. I called around and no one could fit me in, but Micah asked for the details of the problem and really went above and beyond to get me back on the road. Easygoing, informative, and kind -- I've never had better service.

Rude, dishonest people. Tried to intimidate me into paying $3,000 for work they hadn't done. Used,…read morebroken parts they pass off to the insurance company as new. Do. Not. Go. Here.

Human beings answered the phone, were informative and polite. Repair completed as scheduled…read more Paperwork with insurance company was efficient. Car returned to us in pristine condition. Interior detailing, as stated by previous reviewer, was an unexpected, extremely pleasant surprise. We recommend Quality Collision with 100% confidence.

Kinda feels like they don't want to be bothered with small jobs. Couldn't even get them to walk…read moreoutside and look at the mirror I'd broken off my Acura. Another shop took five minutes to do the estimate and got the job. It's an insurance job, so it's not like I was asking them to screw a mirror onto a $200 beater, they were gonna make bank anyway on an insurance claim. In all fairness, the lady at the front did preface the refusal by saying she was sorry. But still.

On June 30th, my brand new 2025 vehicle was egged causing damage to the paint on the hood. I turned…read moreit into insurance and they recommended Caliber Collision in Bloomington Indiana, worst mistake was taking my vehicle here... it's been one month and one week since the vandalism to my vehicle and I'm still not satisfied with the work Caliber Collision done to my vehicle. After picking my vehicle up the first time, there were black marks on the hood in multiple spots that were not there when I dropped it off. I brought this to their attention and they said they would get this issue fixed. Also, my door visor was removed and reinstalled incorrectly causing the rubber gasket around the window to be damaged. When it was raining, water was dripping into my vehicle from their poor repair. When I brought it to them to check my issues, they scratched my door visor. I again left my vehicle there to have their mistakes repaired and was called by the manager who said my vehicle was ready. Upon arriving, the same black marks were on my hood, clearly the work wasn't checked before having the manager call to tell me my vehicle was ready. I yet again left my vehicle with them last week and was told it would be ready today. I went to pick up my vehicle today and the black marks on the hood were fixed but my vehicle was left a mess. There was buffing compound all over my windshield and windshield wipers, there is dirty marks on the fabric inside, green marker still on my vehicle, trash from the repairs left in the back seat, and an oily substance on my driver side floor matt that has caused the break and gas pedal to become very slippery. If you have any vehicle repair needs, Caliber Collision Bloomington is NOT the place to go unless you want endless frustration and poor repairs from "new technicians"

The Ford Explorer lost control due to icy road conditions when leaving apartment complex. The SUV…read morewent up a curb, took out a small tree then down the curb. The manager stated they assessed the damage of the Explorer through walking around the Explorer when parked and not checking underneath such as the rear suspension and rear tires. They missed a catastrophic crack on the inside wheel rim of rear tire placing my daughter and the drivers around her while she was driving from Bloomington IN to Chicago. The four wheel alignment was not done correctly and had to be fixed by a different Ford Service On Feb.11, the Final Bill provided when the car was completed yet, on Feb.20th a new Final Bill was sent to State Farm requesting additinal payments for new line items expenses. When comparing the two Final Bills, the discrepancies also included changing the name of the initial claims adjuster

Slow and just bad in general customer service. Took WAY longer than expected to receive my vehicle…read moreback. Do not recommend, will never bring my vehicle back.

Took my truck in for a minor accident on the driver side front fender. Was met friendly and…read moreinformative well knowledges professional person. They met my expectations on great quality and efficiency if craftsmanship. Once the repairs were completed they even detailed my vehicle. Would def recommend this paint and body shop. Tim P. was a great person to deal with. Thanks for the smooth transaction with dealing with you.

I have to say the folks at Cross paint and body are the most hospitable and friendly guys I've ever…read moremet. I just had my wife's vehicle in there for repair. They went out of their way to accommodate me. They were very clear about what needed to be done and they worked directly with my insurance company which was great. When my vehicle was done, Mr Cross himself actually came to my house and picked me up. I absolutely recommend anybody needing paint or body work to give the Cross paint and body team the opportunity. I think you will be impressed with the team, certainly with the quality of their work and the pride they take in it.