The Ford Explorer lost control due to icy road conditions when leaving apartment complex. The SUV went up a curb, took out a small tree then down the curb. The manager stated they assessed the damage of the Explorer through walking around the Explorer when parked and not checking underneath such as the rear suspension and rear tires. They missed a catastrophic crack on the inside wheel rim of rear tire placing my daughter and the drivers around her while she was driving from Bloomington IN to Chicago. The four wheel alignment was not done correctly and had to be fixed by a different Ford Service On Feb.11, the Final Bill provided when the car was completed yet, on Feb.20th a new Final Bill was sent to State Farm requesting additinal payments for new line items expenses. When comparing the two Final Bills, the discrepancies also included changing the name of the initial claims adjuster read more

AutoPlex Collision Center - Autoplex missed a catastrophic crack inside the rim of rear tire - Body Shops Near Me - Bloomington, Indiana

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Slow and just bad in general customer service. Took WAY longer than expected to receive my vehicle back. Do not recommend, will never bring my vehicle back. read more

My daughter was in an auto accident while on her way to work in Bloomington IN, Since ths 2017 Ford Ecplorer was considered a newer car, she expected all repairs to meet Ford Motor Company's Standards. After numerous phone calls regarding when her car would be completed, Jesse, Service Manager, released the 2017 Explorer as finished - all repairs were completed and provided the Final Bill. When I brought her car to Discount Tires in Naperville, the auto mechanics discovered the damage on the rear inside passenger wheel and refused to release the Explorer unless the spare tire was used until a new wheel rim was ordered and installed. The damage included the tire and rim edge and a catastrophic crack inside the wheel rim risking a catastrophic loss for my daughter and the other drivers on the Expressway during the 255 mile - four hour trip. Knowing the auto collision involved her Explorer driving up a curb, hitting a small tree and driving down the curb, Jesse should have conducted a thorough examination of her car's undercarriage including suspension. Since Autoplex Collision did not correctly align all four wheels, we brought the Ford Explorer to an other Ford Repair Service Center and paid the four wheel alignment a secon time. When Autoplex released the Explorer on February 11th, they provided the Final Bill which clearly stated "FINAL BILL" - all damage has been identified and all repairs are completed. State Farm should not have paid any additional expenses submitted by Autoplexx on February 20th. State Farm should also receive a refund for the "Four Wheel Alignment" under the Rear Axle & Suspension Section and listed on the Final Bill dated February 11th. Since the Adjusted: Servie Team E, diagnosed and listed the Four Wheel Alignment under the Rear Axlea & Suspension, why would the Catastrophic Crack and Rim damage go undetected. It is extremely concerning when we receive the Final Bill on February 11th when the Explorer was picked up; yet, State Farm received a bill on February 20th with the Claim Adjuster's Name changed and a significant number of additional expenses submitted. read more

I have taken my vehicle to Autoplex Collision Center a few times now and they've been very dependable. My interactions have been with the manager named Jesse. He has always given me excellent customer service and really goes out of his way to ensure that I receive a great service at a great rate. I would recommend anyone to take their vehicle to the Autoplex Collision Center in Bloomington, Indiana! Thank you, Jesse and to all of the Autoplex Collision Center team! read more

I was sent here by my insurance company for an estimate on a very minor scuff about a foot long, with an 8 inch superficial scratch. I was amazed (read: disgusted) at how openly they ran up the price, even insinuating that if the price reached a certain level that they'd not have to do the repair and that the insurance company would deem the car a total and I'd collect as much as $1,900 (their estimate to repair the scratch and replace even the medallions which were 5 feet away and completely unaffected). This was for an 8 inch scratch on garage kept, low mileage, 19 year old car in otherwise very good condition . Places like this are WHY insurance rates are high. I went next door to Quality Collision and was given as estimate of $300, with a bit of minor rust repair done as well. read more

I think these guys are pretty great. Long story short, they did some re-work on my truck that debatably may not have been their responsibility to fix. They didn't hassle me about it - they just got the job done and provided me a rental for a day. Their team is knowledgeable, responsive, and helpful. Thanks! read more

It was also wonderful. The staff is so kind they were so help me when I go into a car accident. I am a senior at Indiana University and they were actually kind of me knowing that I was struggling with being a student and struggling with money at the same time. Jesse especially is the kindest soul ever. read more

Hope you dont need them, but if the time comes this is the best bodyshop in town. Quality work, great service and they know how to deal with insurance companies so you don't have to. read more

Just picked up my car and it looks brand new! These guys went above and beyond the damage that was done to my car and it looks fantastic. Great customer service. Really honest people. Would definitely recommend them to anyone! read more

Just had the most helpful young lady help us. Amanda Purdy in the office at Bloomington Ford Collision center was very patient and very kind to us. She helped us get the insurance to do what they needed to do to get our truck mirror fixed. It is not often these days many go out of there way, but Amanda sure did. I would HIGHLY recommend this facility for any repairs. Have not found this type of service here anywhere. Thank you Amanda. read more