Lexus of North Miami: Service Dept…read more Very professional and courteous. I took my Lexus for a recall on the backup camera and it was done. I was giving the opportunity to review any dents that were in my car and if I wanted to get them done. It was no pressure for me to get it done. Yes, I felt valued as a customer since this was my first time taking my car to Lexus in North Miami. Mr. Luis R was very kind and guided me to the waiting and quiet room while waiting for my car. I also want to thank the service team for the courtesy car wash and cleaning the inside of my car. I will definitely take my Lexus there for future services. T.Mathieu

Walked in. 2 hours later drove out with new Lexus. Great professional crew. They didn't try sell me…read morethey just provided information when needed. I hate when someone try's to sell you. They just have great product. Definitely continue doing business with them.

Great service. Amazing sales staff. Honestly if you're looking for a team of people that help you…read moreout and actually care, this is the place to go. Upfront. Full transparency and considerate. I would recommend them to anyone. Thank you!

I made an appointment for car service today even though I was shocked that my best advisor Javier…read moreno longer works at the Aventura location anymore I was still well taking care of by his formal colleague Sergio Salas service advisor he told me exactly what I need on my car today and the prices so I won't be surprised and the break down of my mileage And what needed to be done to have my car running smoothly . sergio provide fast pace customer service and spoke clearly as to what need to be done with maintenance I really appreciate this location really nice people and they make you feel welcome from the time you arrive to finish great job this aventura location is phenomenal

Walked in looking for a good deal on a 2025. Left with a great deal on an amazing 2026. Best…read moreselection of Alfa Romeo's in South Florida. Highly recommend. Ask for Jose!

DO NOT BUY FROM THESE PEOPLE! The manager Raul and the Sales man Jose are the true epitome of what…read morea sales man is, they tell you what you want to hear but they do not stand by their word. I bought a brand new Alfa Romeo veloce back at the end of November. Before I even received the car I noticed the paint was messed up but still was stupid enough to take it because I was promised it would be fixed by them at no cost to me well 3 months later and still no paint is fixed or word of it getting fixed as they have ghosted me. I was told they would be here for me not even 3 months later my check engine light comes on so I reach out to Jose the sales man who sold me my car and swore up and down to be here whenever I needed something. I texted him at 730 on a Saturday night so I was not expecting a response until Monday but when Monday came and I didn't receive a response I became very frustrated and upset due to the fact that he has his read receipts on and it tells me he read my message. By the end of the day Monday still no response so I decided to try and reach a higher up (his manger Raul) so I send him a text explaining the situation to him and even included photos. To my suprised he read my message and left me on read. I texted him Tuesday and it is now Friday and have not heard back from either of them. So I decide to try and call them both to which of course neither of them answer. I send a text saying hello? And I get left on read and ignored. Please do not buy from these people they are not trustworthy especially for the amount of money you are paying for these cars. Please take my advice and seek another dealership. Possibly the worst customer service I have experienced. See attached photos for the receipts of their lack of communication and horrible customer service.

Super good everything from the first moment I contacted Samantha Gonzalez they helped me in…read moreeverything and in every problem they looked for a solution Samantha and Deyker are the best..

WARNING TO ALL CONSUMERS: SCAM AND FRAUDULENT PRACTICES ​I…read moream writing this review to warn the public about a highly illegal and deceptive experience I encountered at Toyota of North Miami on June 11, 2026. During my vehicle purchase, the sales representative, Nelson Pineda Rodriguez, in direct collusion with a third-party entity called Legend Services, ran an insurance scam under my name. ​I was illegally charged an unauthorized fee of $350.00 USD under the false pretense of a "down payment" for an auto insurance quote. Here are the facts: ​Document Forgery: They generated an insurance quote and stamped a signature in my name without my authorization, knowledge, or legal consent. This is blatant identity theft and forgery. ​Stolen Funds: My actual auto insurance provider later confirmed that they never received a single penny of this $350.00 payment. The money collected at Toyota of North Miami was completely pocketed and unaccounted for, forcing me to pay my full premium separately to my real insurer. ​Unlicensed Activity: To make matters worse, I discovered that the individual operating on behalf of Legend Services at the dealership does not even hold a valid, active insurance agent license in the State of Florida. ​Operating an insurance brokerage without a license, forging customer signatures, and taking money under false pretenses are serious criminal offenses. A formal Demand Letter has already been sent to management, and complaints are being filed directly with the Florida Department of Financial Services (DFS), the Office of the Florida Attorney General, and local law enforcement. ​Do not trust this dealership. Check every single line of your contract and financial breakdowns before signing anything. Nelson Pineda Rodriguez and the management involved need to be held accountable for these predatory and fraudulent actions.

I was shopping for a 21/22 Tahoe for a few week but every car I went to go see was not as described…read moreor had hidden issues. After almost giving up on my search I stopped by Tropical Chevrolet to find out about lease options. That's when everything changed, I was greeted by Carlos he quickly introduced me to his manager and the rest is history. They were able to locate the exact car I wanted in the same color plus more. This Tahoe they got on a trade in even had entertainment system in the back for the kids. Can't say enough good things about the service, straight forward business ethics and overall experience. Special thank you to Pedro in sales and Phillip the sales manager. These guys make you feel like family while delivering 5 star service. Entire time management makes you feel like a private client at a hedge fund firm. Spending 10 minutes at the store you can tell the leadership is great. Will highly recommend Tropical Chevrolet to friends and family! Thank you

I wasted 5 hours of my time on a simple tire rotation, a firmware upgrade, and a water sealant leak…read moreat this dealer. Their status web link didn't work, so I had no idea where the job was. I think they serviced all of the Latin people before they would service a white person. The service person fed me lies to keep me satisfied. I was the 4th car in the service department that morning. All the people in front of me and three after me were serviced and left. As a final insult, a service person was standing in front of my car talking with another customer, so I couldn't leave for several minutes. So inconsiderate.

Although we didn't purchase an Audi from the dealership, we did purchase a preowned Lexus that was…read moreabsolutely flawless. From the moment we walked in the dealership and even before that, when my wife and I were communicating with our highly professional sales person, Carlos Cuerta about coming into the dealership, we were treated like VIP's. Carlos' business card has the title, VIP Manager on it and he and his sales manager George Elperin and the Finance advisor, Ozzy Benavides, all treated us with the utmost respect, listened to what we said, were extremely friendly and personable and made us truly enjoy the high level of professionalism and ease with with our transaction was handled. Can't say enough about these guys and we highly recommend this wonderful dealership. We are going to send our friends there and know they will be treated the same way. Bravo!

I bought a used A6 almost a month ago. I really wanted to like the dealership, and I love the car…read more Here's what went right and what went wrong. Pros 1. 30 day warranty for used cars 2. they don't FEE you to death like most car dealerships. Cons 1. They don't live up to their word. Upon getting ready to leave ( after a VERY long afternoon waiting for paperwork) the car starts and has a transmission error. Run it down to service and they plug it in and codes come up for some random part, and a new a battery. They promised to fix both. 4 days later they called and said parts are in so I sent my son with the car and when he got back the Salesman called to say they fixed the button but didn't replace the battery because when they rechecked it it showed charged. Of course it did, my son just drove it 90 minutes to get there during which it was charging. So now I"m out $500++ to replace the battery they promised to replace. 2. Paperwork took HOURS, simply unacceptable. 3. Salesman showed me nothing about the car, just handed keys and see ya later. Argued about the battery. 4. No where in the paperwork does it discuss the 30 day warranty, it actually contradicts it saying NO WARRANTY AS IS, you have to assume they''ll stand up to their "word" which as described earlier isn't really worth much.

Shannon was absolutely amazing!!!She went above and beyond to make sure my service appointment went…read moresmoothly and kept me informed throughout. Evangelos was incredibly helpful in setting up my service appt which I had to change several times. He made sure everything was taken care of. Both were professional, knowledgeable, and genuinely caring. The entire service department was fantastic--outstanding customer service all around!

WARNING STAY AWAY! Aventura had two new Jeeps which we were…read moreinterested in with a advertised sales price on them. We called and were insured that they had them and several others in stock to choose from and that they always honour the sale prices. We drove down to Aventura, and after waiting an hour they could not find these two Jeeps, but offered one that had several scraches and a dent in it with 900 miles on it. When we asked to look at the other ones in stock they advised us that they could not sell them as they would not start and the computers were out of them. They lied and said even if they found the Jeeps we were interested in, they would not be able to sell them at that sales price, but could get one from another dealer for 10k more. Sales rep and sales manager were not helpfull and very upset that we would not put an offer in on the scrached and dented one with 900 miles on it. STAY AWAY AND DON'T WAIST YOUR TIME WITH THIS DEALERSHIP.

Frank is an old school businessman. Honest, soft spoken, honorable, and fairly priced. He gets…read moredone what he says he will, on time, within the price estimate, unless they find something wrong during your repair. Frank will not steer you wrong to drive up the bill. He will also advise you what should be done vs what must be done so that your family is safe on the road. Martin Tire is the real deal. Old school service at fair prices.

Been going to Martin Tire for over 25 years, probably 7/8 different family member cars over the…read moreyears. Honest, quality work, and fair prices... what more do you need? Highly, highly recommended.

I was very pleased with the whole process. the manager Adam was very professional and courteous…read morewhich made it easy for me. Thet job was done and as promised on time. I will definitely be back.

German Car Depot has been amazing in their quality of customer service. From Rich who is always…read morewelcoming and ready to get my car issues addressed to Jose who is the kindest mechanic I have ever known. Issues are clearly explained and addressed. I highly recommend German Car Depot to everyone. They are consistent on every visit for value, service and quality.

It was an excellent experienc, very professional and eager to assist clients…read more Thank you

This review is on the sales team as I have not yet had an experience with their service dept…read more After a very bad experience at another dealer, i drove to Warren Henry without much hope of finding what I was looking for. Islam helped me and was so friendly and kind! He priced out so many options for me, including other brands and a buyout of my lease. He made sure I got the car I wanted and then some! Ismet was also very friendly and helpful. Even after I left with the car, the follow up phone calls from the team (including Liron) were amazing. They all worked very hard to get me what I wanted at a price point I was happy with. THANK YOU for restoring my faith in car salesmen & in Infiniti!!