I went to the shop with my own parts I bought and they used old parts to fix my truck and kept my…read morenew ones my brakes need to be change 4 months after seeing them

Do not buy tires here. I had to go back twice and the tire I bought is flat again today! They are…read morerude to people and very unprofessional. Not enough words can say how sad and unhappy I am.

There's something about the predictable canned lines, slick sales techniques and borderline…read moredeception of car dealers that has always repelled me. Until now. Faced with the reality of the long winter's toll on what was previously a little spot of rust, and the realization that the growing hole would likely not pass inspection, I gave myself until October (inspection month, plenty of time) to purchase a replacement vehicle. I did my homework...lots of online research to narrow my field of options before ever visiting a dealer. But once I did, I was reminded why I hate them so much. One after another, they unloaded their bag of tricks..."Yes, that car you saw on our website? It's still available, here are all the details, come on down and drive it." but upon arrival, "Oops, sorry it just sold this morning. Why don't you tell me what you're looking for and we'll see what else we have?"....at another dealer, after a test drive..."The couple over there is waiting to buy this, but you have first dibs, but you have to buy it now."...and on and on and on. Hours of waiting around for no good reason, way too much pressure, until Country Nissan. I never once felt pressured to make a decision by the salesman at Country Nissan. I felt like they heard me when I said that I don't respond well to pressure, that I don't make rash decisions, that I was not in a rush to buy, and that I would wait for just the right vehicle at just the right price. They kept in touch and let me know anytime they took in a vehicle that might fit my description, on more than one occasion even offering to let me come check it out before they had officially listed it for sale. They had my wish list with them at the monthly auction, just in case the right thing came along. Eventually, someone traded in what was to become my next vehicle. From there, the purchase process was smooth and I already had established a level of comfort with my salesman so I felt like I was in good hands through the formalities. The one exception being when it came time to meet with the finance manager. He seemed like a perfectly nice, genial guy...but the slick linking of reduced finance rates with extended warranty purchases was off-putting. It just did not seem genuine, and I'm not convinced that he was being honest when he said that the third-party financier would only give me a lower rate if I bought Nissan's extended warranty. This piece of the process was unfortunate and left a bad taste in my mouth just when I had finally convinced myself that I was making the right decision in purchasing this vehicle. It made me briefly second-guess everything and ultimately it ended the purchase process on a sour note. I left feeling manipulated and uneasy, which was really too bad.

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear…read moreback from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

The entire experience was amazing for me. It started with an inquiry online regarding a vehicle. I…read moresp w/ Daewood (sales person) to setup a day to visit the store. On that day Mo introduced me to Dave K. We went on a test drive and I submitted all my information to Dave. Dave introduced me to Ricardo A and he worked feverishly crunching numbers and making everything possible for me. After finalizing the sell, Ricardo introduced me to the Sam (manger) and my photo was taken with my dream car. I live in CT but this dealership will always be my favorite place to do business. Because of the TEAMWORK & knowledge of the staff at MBSpringfield, I am a proud owner of a 2025 Mercedes.

Mercedes-Benz of Springfield have the worst service department I have ever encountered, I have a…read more2005 Mercedes-Benz S500, I took it there four times for service, they overcharge you they price gouge, you supposed to listen to everything they tell you but they don't want to listen to nothing you have to say, the service department treat like was a bum off the street. I always get wrong parts, and a break things while they trying to figure out what's the problem is. They play favorites with their customers. They Rob the one who they know they can get away with, I'll never go back there, I turned that whole company over to God almighty to let him judge them. It's not even worth a star.

Just purchased a ca for my daughter here. Great experience, Bill and Jacob were very helpful and I…read morefelt like we got a good deal. Thanks guys

I had a very good experience buying my truck from Bill and Jacob. No sales pressure. I originally…read morehad decided not to buy it because it was an expensive purchase and only a 60 day warranty. Bill called me an agreed to add a 14,500 mile bumper to bumper warranty at no extra charge and that changed my mind. There was only one key fob with it and Jacob agreed to supply a second one and have it programmed. It had to be ordered and he was diligent about keeping me updated and when he received it, set up a date for it to be programmed and for me to pick it up. I have only good things to say about WS Auto Sales. I would definitely buy from them again.

Beautiful 2015 Nissan Sentra SV with 21,900 miles (Later disputed by Carfax)…read more Balise Finance helped me finance a car when no one else would give me a car loan, but they made me pay two (2) times the actual cost of the vehicle, so how should I feel about that ? My sales representative was Raineer. On September 29 2017, we agreed upon a purchase price of $12,577.38 for the vehicle. All features and options (with the exception of the vehicle mileage) were as advertised. I agreed to put $4,500 down on the vehicle and purchase their $3,156 - 7 yr / 100K mile Carefree Car Protection plan Balise Finance however was an entirely different animal: Balise Finance agreed to extend financing to me when no one else would, but at an APR of 12.42%, and because I wanted a payment of less than $249.84 a month, they stretched the payments over 72 months (6-years) For a total loan cost of $5,411.10. And a total loan amount of $5,411.10 + $12,577.38 + $4,511.10? = $22,499.58 And a total vehicle cost of $22,499.58 + $3,156 = $25,655.58 USD I'm still not sure why they added my down payment onto the principal of the bank loan, instead of adding the Carefree Car Protection Plan. My advice: - Never pay the sticker price. Purchase any vehicle options months later as aftermarket add-ons: Why pay $13K for a pre-installed Ford F150 2.5" lift kit when you can pay $2K-$4K and have it done yourself. - Make sure financing is already in place, or apply for financing on a separate day, before you come in, so you can focus on negotiating the price of the vehicle - Conduct a vehicle trade on a separate day or conduct it as a separate transaction: Any money they lose on the trade -- they will recoup in financing. These tactics also won't work if you private sell the trade-in vehicle and come in with cash

This is the WORST dealership . All scammers. Servicer manager was very rude after the engine light…read morewent off in my car week later of buying a new car. Found out the car they used cheap after market parts . Management blamed me for the issue. Scared to even get a oil change with them due to them possibly intentionally damaging my car out of spite.

Today, our baby was born. Last night, on the way to the hospital, I noticed that one of my tires…read morewas losing air and that there appeared to be an issue with the power steering system. Needless to say, it had already been a very long and stressful night. This afternoon, I drove to Hoffman Lexus hoping someone might be able to help, but I honestly did not expect much since I did not have an appointment. As I was getting ready to leave, a woman named Monica could tell that I needed assistance and immediately stepped in. Once I explained that we had just had a baby and that I wanted to make sure the vehicle was safe for my family, she sprang into action. She arranged a loaner vehicle, took my car and contact information, and told me not to worry about anything except getting home and taking care of our new baby. In a world increasingly filled with automation and, unfortunately, a lack of genuine empathy, Monica completely exceeded my expectations. Her compassion, professionalism, and willingness to help meant more to my family than she probably realizes. She is truly an incredible asset to Hoffman Lexus. Thank you again, Monica and Hoffman Lexus. My family and I will never forget how you treated us today. When we are ready to purchase our next vehicle, there is nowhere else we would consider going. With sincere gratitude, Jon, Emily, and baby Julia Wolf

I had made an appointment to see a car and I was driving there from 200 miles away, halfway into my…read moredrive they called to tell me the car sold earlier that morning so now I'm out 100 miles worth of fuel. If you are coming from a distance don't bother with this dealer, there is no guarantee they will have the car when you get there.

sold me a car I had issues with from the moment I brought it home and parked it I couldn't drive it…read moreon the highway to even bring it back to them all four cracked tires but mainly the issue is my he is battery was messed up and for a garage to not detect that or even let someone know I've poured so much money into a car I cant drive bc of a huge expensive issue that I couldn't detect when I first seen the car

From the owner: Need Help with your car? Trying not to waste money on your vehicle? Your car broke and bills are…read moreadding up? You are at the right place! We got you buddy. I don’t want to spend money on my car neither. Call us at 9472016403, Save money and time on parts and labour. Fairest prices around. Guaranteed Work.