I have gotten 4 or 5 vehicles from this location. I have never had a problem with the staff. As long as you work with them on payments they will work with you. They have a pretty good selection of vehicles to choose from, they also have a list of businesses for repairs that give discounts for dealing with auto express. read more

I had a very disappointing experience with this dealership. I purchased a 2017 Chevy Traverse, and the transmission was bad. I took the vehicle back the very next day because it was having serious problems, but I was told there was nothing they could do to help me. I expected better customer service and for the dealership to stand behind the vehicle they sold. Instead, I was left with an expensive problem and no support. I would encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before making a purchase. read more

DO NOT buy your vehicle from this place. My wife bought a 2105 Equinox!!They will not honor the warranty if something goes wrong with the vehicle. Engine went bad, theyTried to tell us we were past due on oil change, proved them wrong with a receipt from National Tire and Battery, said they would call us. No phone call, wife calls, they say we're voiding your warranty cause there was no oil in the engine. OK 1st we didn't get it changed in time, now proved you wrong So you go to no oil in engine. Should have led with that one. We have filed a complaint as of March 16th 2026 with BBB and the Ohio Attorney General! The car is in chapter 13 bankruptcy so we dont pay directly to Auto express anymore, thats why they won't fix it. So we also have a zoom call with are attorney tomorrow, who has said he has went through fraudsters like this many times!! Do not waste your money here!! read more

I would highly recommend them .They got me in the car i wanted .They worked with me on down-payment. They process is fast and easily. Everyone is very nice and professional. They have nice clean cars. I'll definitely be buying all my cars from them .Thank you Dana for constantly calling me to come get a car .I Love my car read more

Auto Express has quality cars and excellent customer service. The process was easy when I purchased my car. The staff was very professional, friendly, and accurate about the vehicle and process. The car was serviced with up-to-date maintenance. The best part about the purchase is the warranty on the car. read more

Would never recommend a time to go there ever It is very unreliable they they keep your car forever and don't have one to replace it while you're at home with no vehicle I say no more read more

I can not stress how much you should NOT go to this place. they make it easy for you to get a car because they are RAGEDY and will not run long. Mine needed an engine 2 months after I bought it and I would continue to call and they would NOT call me back. The brakes grind so bad I couldn't even drive the car. BUT THEY MADE THEY WENT INTO MY ACCOUNT AND GOT THE PARTNE PAYMENT!!!!! Now I took the car back they want to put it on my credit. THEY SELL YOU TRASH AND MESS YOUR CREDIT UP..... PLEASE DO NOT PURCHASE FROM THERE. THEY NEED TO BE RAN OUT OF BUSINESS!!!!!!! read more

This is my go to place when needing a second car or one for the kids. Dana G made it simple. No problem with my cars and Dana was patient with our questions and concerns. read more

It's only been two weeks and the tire is flat. Need new tires and an oil change before I drove it off the lot. Tires dry rotted. No way should I have to make repairs before I even make a payment. And the car price is one thing while the finance charges are double. Car cost 10,000 I'm paying 16,000 for a 2009. SMH read more

Just recently got a vehicle from here. They were very nice and professional. They are strict with payments but that's how they stay in business and very understandable. As of right now, I have only good things to say about this place. They also worked with me on my down payment when they didn't have to but I am very appreciative. Thank you Auto Express read more

Bought 2 vehicles recently from Auto Express of Hamilton. One vehicle drove great until I drove it home. The next day service engine soon light came on, and 4 wheel drive switch messed up. The shop was supposed to fix this vehicle, the service engine soon light came back on right after they said they it. The other vehicle I purchased, had turned out to be one of the worst purchases I have ever made. Jessica in account management, has been harassing my references my family when I wasn't able to pay recent payment. Don't purchase a vehicle from Auto Express, unless you want all your family harassed after being late on a payment. Worst company in the world to purchase a vehicle. They demand your payment on same day, or they will blow your phone up while you are at work. Not very professional. read more

Horrible service!!!! They promise you a warranty then claim to fix your car but always have to keep it longer because the parts are never available or their mechanic broke off a piece of your car!! Then they require you to pay to fix what they broke! Horrible customer service read more

if your looking to pay $10000 on a car that is worth $4900 Kelley Blue Book, then this might be the place for you. They are very nice people don't get me wrong, but how do you want to "help" people when you want them to pay $400 a month on a vehicle with 166,000 miles on it..??,With the endless car lots in their area one would think that they would at least negotiate and not have their HIGH prices "firm"..if they would just stop trying to rip people off then they would be a great dealer to buy a car from.. read more

Unfortunately i went here to get a car and trusted them to give me a well functioning car. The car i had needed over 3k dollars worth of work on it ( KBB was $900). They want you to use their mechanic which is understandable but their mechanic is terrible just as they are. My fault for trusting to get a car with functioning abs/brakes. I would never recommend for anyone to go their. read more

Recently visited this establishment to find my daughter a vehicle. filled out the application. went on a test drive. expressed my interest. 99 dollars down in the window. Told me they wanted 2500. down because I was buying the car for my daughter. What does that have to do with it. I'm paying the bill. My daughter and I left after a brief conversation. went down the road to Rightway. My daughter has a 2017 Malibu. I am so glad they denied me. Don't go here. Cars are over priced and its a big hassle. read more

Ok, don't go here. I walked in to a dude slumped over his desk eating food and he told me to fill out an app and left.. I wait on him to come back out and told him what car I was interested in and he sent me out alone to look at it. I walked back in and he refuses my down payment.. Which was over double what was listed on the car.. And gave me an insane quote for payments on an old used vehicle. He was so unbothered that I was there to leave with a vehicle, and didn't care to work out a deal because apparently he didn't feel like doing his job. So unprofessional. I'm taking my business elsewhere and so should you. This place sucks. Terrible service. read more

This place is horrible. I can not believe this car lot is still in business. They are quick to sell you a crap car and then do not want to work with you to fix it 1 day after you get it. I would rather walk than go through this car lot. Which I had to do on more than one occasion. While I had a car from auto express of Hamilton. read more

This carlot is great. I bought a car back in march from them. It runs great with no problems. The staff is very helpful and courteous. Best car buying experience i have ever had at a buy here pay here. read more