This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...

DO NOT GO TO THIS CAR LOT!! They scammed me! I bought a car from them and the 3rd day I had it, the…read moreengine blew. The car is NOT RUNABLE and the price to get it fixed is the price of a whole new car. The owner was beyond rude and disrespectful and basically told me to take him to court about it. He would not give me a different car let alone even my money back. They do not have any mechanics at this car lot to look at the cars, and they are pricing the cars based on year and car type. Highly DO NOT RECOMMEND this place!

It was a much more pleasant experience than I feared. I have some knocks on it. They didn't charge…read morethe EV when I picked up like I asked. They did change the brakes (I think). They messed up the registration paperwork. Based on that I can't give them five stars.... But friendly staff, easy process and car was fine (I was worried I'd have to do more work but so far no issues).

After doing extensive online research and shopping, a car on their lot caught my eye. It was to be…read morea graduation gift for my son. It was my first test drive. A 2016 Volvo XC70 Platinum. It drove beautifully with a few minor concerns. My salesman, Dolphus, was very helpful and mitigated my concerns. I expressed my concerns to him, and I made an offer. I LOVED the car. It had minor cosmetic blemishes, but it was mechanically sound and priced accordingly. Very safe and reasonably priced car. My concerns were taken care of, and before paying for the car, Dolphus insisted i take another drive. I did, and i payed for the car. My son loves it! And so do his friends. And now im jealous my son has a nicer car than me! Thank you Dolphus, and Automotive Connection, for making my buying experience wonderful, and my son's senior year of high school memorable!​

Great experience when you stop in to talk to them about certain vehicles. The old man was nice, but…read moredidn't know much about the vehicle descriptions. Then came the financing part... I know my credit sucks. I received a text from Ryan and I assumed that this was all good news. Called later that day and they were unable to give me any news. Waited two more days, the old man said Ryan was almost done with a client. Mind you I mentioned my name every time I called. " Oh I will have him call you back give me five minutes". 24hrs later I called, "Oh he is almost done with a client please give me 15 minutes". I told the old man that you all ready told me 5 minutes and that had been two days. Have the courtesy to at least call back and say no. Horrible and WILL NOT RECCOMEND!

Bought a new to me 2016 Jeep Wrangler and I am thrilled! It was everything I was looking for. Great…read moreprice and customer service was top notch!!! No hassling and straight forward approach. Will definitely be going back for my next vehicle purchase.

Great place to purchase a vehicle, lot of newer vehicles with low mileage here. Well serviced…read morevehicles. Friendly staff.

Broke the law in selling me a car, dealer gave me the price, went home looked up the car on the…read moreCarFax site, same car was for sale on the CarFax site by the same dealer, listed price on CarFax site was $ 3,300.00 less than the dealer managers price. Dealer refused to sell me the car for price listed on CarFax by the same dealer. Per the internet that is illegal, internet states if an item is for sale with two prices, they must sell it for the lower price. They now refuse to take my calls to discuss the situation. Beware !!

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

I have gotten 4 or 5 vehicles from this location. I have never had a problem with the staff. As…read morelong as you work with them on payments they will work with you. They have a pretty good selection of vehicles to choose from, they also have a list of businesses for repairs that give discounts for dealing with auto express.

DO NOT buy your vehicle from this place. My wife bought a 2105 Equinox!!They will not honor the…read morewarranty if something goes wrong with the vehicle. Engine went bad, theyTried to tell us we were past due on oil change, proved them wrong with a receipt from National Tire and Battery, said they would call us. No phone call, wife calls, they say we're voiding your warranty cause there was no oil in the engine. OK 1st we didn't get it changed in time, now proved you wrong So you go to no oil in engine. Should have led with that one. We have filed a complaint as of March 16th 2026 with BBB and the Ohio Attorney General! The car is in chapter 13 bankruptcy so we dont pay directly to Auto express anymore, thats why they won't fix it. So we also have a zoom call with are attorney tomorrow, who has said he has went through fraudsters like this many times!! Do not waste your money here!!

Don't waste your time or money I brought a 2017 Ford fusion at the end of August 2024 and by…read moreDecember 15th it broke down needing a new transmission so we got it towed up there for them to fix it I picked it up today and those clowns stole everything out my car they was very rude about it of course I filed a police report and I wall be contacting the Ohio attorney general about this company I'm not playing with these people.

I had my car less than 60 days my car engine is out. They lied and said they did an oil change but…read morereally didn't. Yes I bought the car used but they said the car was good with no serious problems at all. We went to get it checked out and it said it was all good but I think what they did was simply reset the reader to say the car was in okay conditions. This place is a waste of money and time and the people working here are scammers. They will sale you anything to make a dollar even their souls. I hope everyone working for this company see just how crazy life can get. I pray that God shows them all just how everyone else whomever got a car from this place really feel. This is completely wrong and I rebuke this in the name of Jesus ‼