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    Auto Giants

    2.5 (68 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 1 month ago

    Services - Auto Giants

    Routine automotive maintenance

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    I got a warranty on my Camry Xse when I bought it from these guys it's been year and 7months and the bettery is not Gud I called the service department they said I don't have warranty I will call you the next day to let you know. It's sat and I'm tryna get in touch with them I callled 7 times already and they haven't answered my phone. Yall are open from 9am to 8pm what's is going on yall?

    Wow great group of people to work with specifically Bobby and good ole tony boy Woo hoo we r rolling now

    When we asked the reason why it has no warranty Tony said all of the cars have warranty. We don't know what to believe.

    The worst experience you can have ever! The customer service is terrible. Tony was the one "helping" me look around for cars but he was really rude and disrespectful, he didn't give me any options at all and everyone there told me lies about giving my information and not being affected my credit score because it did affected it and I asked twice and they said no. What pissed me off was that I showed them the features of the car I am looking for and then they said they couldn't do anything , and they couldn't go to the next step if I didn't have a car in mind. I immediately told them I was so disappointed since the person that called me told me to get an appointment without any compromising just to look around and I drove a long distance not to waste my time. They had cero interest and effort in showing me cars. And after they saw I was really mad they ended up just showing me 3 cars but with the worst attitude. At the end, when we went to say that we were leaving they had the nerve to ask us the reason why we didn't get any of the cars, when Tony literally told me that if I didn't have any rush for looking for cars, when I get back there I wouldn't find the car. Please don't waste your time with these people.

    Armrest broken
    John B.

    I'm really disappointed with the service department. My wife has had a broken arm rest for weeks. We finally took it to the dealer and asked them to look at it, after two hours their suggestion was to use gorilla glue. I took it home opened the armrest to determine that the manufactured bolts that was holding the armrest to the chassis of the vehicle was in adequate and cheaply made. The dealer said that the warranty would not cover this and that they've never seen that happen before. If they would have taken just a few moments to actually open it up and look they would've clearly seen what was wrong. I went to Lowe's and purchase four screws with washers and reattached it, works perfectly now. This goes to show you that they will tell you anything you want to hear to get you to buy a car, but when you take your car to them for service this is the type of service you get, so sad

    10/26/19. Time for some free recall work to be done.
    John F.

    10/26/19 Met Carlos at Auto Kings yesterday. I met him talking to my wife after getting some pictures of the lay out. My wife's car needed to have some recalls repaired and while we were there, we checked out the Mitsubishi Outlander 2020. The SUV drove smoothly and was very quiet when on the road. I didn't hear any outside noises as we drove on the back roads to Denny's. We arrived at Drnny's which is quite close to Manassas Mall. I also saw the back way road to the mall I have been to from another direction. We decided th o drive back there later on. I don't think Carlos would have gotten in trouble if he had joined us, but we didn't take that chance. I learned that before he was sales man, he use to be a supervisor at a fast food restaurant. He saw a hig driving a car that looked out of place to Carlos and the guy about it. The guy explained he sells cars for Auto Giants and that he should stop by. A day later when Carlos did not stop by, Carlos ended up seeing the guy again. The guy said " I didn't see you yesterday, I expect to see you at the store today." The guy turn out to be the manager of Auto Giants at the time. Carl oi s ended up joining the team and what a great team from what I have seen. I did not feel pushed into anything and the environment was warm and friendly. We did not go for the Mitsubishi 2020 Outlander yesterday, but we might look into it a a later date. I got the head manager's card and added Carlo's name to it. We will be asking for him when we return.

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    Page 1 of 2

    Ask the Community - Auto Giants

    Review Highlights - Auto Giants

    This was my first time financing a car and CHAZZ and Mike went above and beyond to make sure I was satisfied!

    Mentioned in 5 reviews

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    Complete Auto Center

    Complete Auto Center

    (35 reviews)

    I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

    Complete Auto Center truly looks out for you, Kevin and team set the example when it comes to…read morecustomer service. I went to CAC many years ago for some work on one of my vehicles off of a recommendation from a friend. You won't feel taken advantage of here, and you won't have to worry about spending on unnecessary repairs. I trust Kevin, John and the guys to take care of my vehicles and you should too. I went back to Kevin recently after another shop told me I needed a new engine. After some thorough diagnostics they told me that wasn't the case. I made a mistake and went somewhere else and paid dearly for it, Complete Auto Center saved me big time. A huge thanks to Kevin and team, highly recommended for all your auto repairs.

    Convenience Tire & Auto

    Convenience Tire & Auto

    (58 reviews)

    Finding a good auto shop can be frustrating, exasperating, and hands down difficult. I recently…read moremoved to the area and this place is nearby and had good reviews so I figured I would give them a shot. They have been wonderful!! First, I called and scheduled an oil change and emissions on one of our cars. It was scheduled for two days later. Dropped it off, waited about 30-40 min and then done! Best of all they did not try to make me do a bunch of unnecessary things. Paid and I was out. $99 for an all synthetic oil change was very reasonable. Second, I had two flat tires. I had my insurance roadside tow my car down the street here. They called to let me know one could just be repaired but the other one should be replaced. We replaced both tires and got an oil change. Everything was done by the next morning. Prices were reasonable and service impeccable. They picked me up to get the car. Timmy always provides above and beyond customer service and really makes you feel like a valued customer. I have been to so many auto shops in Loudoun County and none were as honest and convenient! I'm so glad we found a reliable place nearby with such excellent service!

    I've been here numerous times now, probably 3-5 times total. Including right this moment . Even…read morethough they're a few mins past closing time, they gladly took me . Most people have an attitude and are rude when you come in a business while closing . Not these guys. 11 out of 10 stars. Always find and fix the issue fast and with great care . Zero complaints . Friendly smiling staff as well! Definitely recommend .

    Auto Giants - car_dealers - Updated May 2026

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