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    Farrish Chrysler Jeep Dodge Ram

    3.2 (274 reviews)
    Open 9:00 am - 8:00 pm

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    Bianca P.

    I wanted to give this place the opportunity to not have me place a review that was a one star twice, once with the lady in accounting on 2/24 at 10:20am and second with Peter who I spoke with yesterday 2/25/25 At 8:29am. I was told that it's the end of the month so I won't be able to get a response quickly due to how busy they are. I don't like that, it's not a response I will accept. Here's the review from my husband in which the issue needs to be resolved. We've contacted the better business bureau becuase this involves a refund requested and left with an injury. Here we go: I have been a loyal customer since 2016 when I purchased a brand new 2016 Cherokee with 10 year service plan. The past few times the service has gotten progressively worse up until when I brought my Cherokee in for a routine oil change. Started off friendly with Peter and all seemed to be going well, until I was told my car was "ready." It was still upstairs when I was called so they still had to get somebody to bring it down. Upon getting in and starting it up the battery light stayed on and power steering was immediately inoperable as I did a circle around the driveway. I brought this to the attention of Peter who took it to be looked at. After about another 45 minutes I was told the battery was dead and would be $500 to replace. (Battery was purchased less than a year and a half ago.) on the inspection form there is no mention of battery issues and actually shows that it tested ok. I refused to pay for the battery and actually took an over to and from the closest auto parts store and bought a new battery. I did not have a socket extension and asked the service advisor if I could get a hand, which did not happen. I was able to replace the battery as it is not a difficult job but got a few cuts on my hands because I did not have the extension bar. Once the battery was replaced, car started up perfectly fine except that I had a low oil icon light up. I was there for an oil change. Talked to the service advisor and let him know I wanted to talk to his boss. Brandon. He filled my car with a couple quarts of oil in the parking lot. I informed him that I believed that they had shorted and ruined my battery while working on it. I was at the dealership from 9am until after 3:15pm (for an oil change) and was late to picking my kids up from school. I called the next day and was eventually told I would be reimbursed. Still have not been reimbursed nor have I received a response from anybody since February 7th when I was told by the service manager a check was being processed. I have prepaid for service up until August of 2026 but I cannot trust them with my vehicle any longer as they do not even have the decency to return a call or email after almost ruining my engine from doing an improper oil change. I do hope that you all can assist us really soon!

    Sarah R.

    -Warning to those with children or who care for their cars- Handful of scratches and dings, 400 miles unaccounted for, a bottle of urine, several bottles of alcohol, several lighters, cigarettes, and women's lingerie. ^^^That is what you have to look forward to if you plan on doing business at Farrish. We leased our brand new Jeep from Farrish and took it in for tire replacements (which they also FAILED at doing correctly) and now somehow find ourselves in the following situation. In February we purchased 2 tires from Farrish without incident. On April 5th, we purchased two more tires: they were not balanced or inflated properly. Tire grease was left all over rear wheels and tires, the aluminum weights were haphazardly glued in obvious places on the open face rims (do we understand the point of these rims?) and the previous weights were scraped off sloppily and, in a fashion, causing gouges to the finish of the rims. There were other issues but I won't bore you with those details. Farrish offered to have the tire weights repositioned, the rims cleaned/touched up and the car detailed. We accepted not knowing they would keep my car for a MONTH. Upon pick-up, the rims were destroyed but that is now one of the least concerning variables. When we opened the door to our Jeep, the first thing noticed was the smell of cigarette smoke. Upon opening the rear hatch a water bottle full of urine and cigarette butts, two containers of alcohol (a canned mojito and a fireball shot mini), a package of cigarette lighters and some sort of fishnet paraphernalia was found. Then, in the backseat, in the pocket behind the passenger seat, another cigarette lighter and another piece of lingerie was found. This is where a child sits in the vehicle! *skipping the details on the body damage to the car as this is long and I don't want to bore you* And, as if all of this isn't enough. We have now realized there are about 400 miles unaccounted for during the month the vehicle was in Farrish's possession. Oh, and our mats were stolen out of the car. Farrish's response you might ask? One supervisor admitted it was either their servicemen or a third-party, and another blamed a homeless person. Their solution? To replace our mats and offer another detail... seriously?! How tone deaf can one get. Bottom line, RUN! This place is garbage and the staff are beyond incompetent.

    Front entrance
    Rebecca F.

    On my second Jeep Grand Cherokee from Farrish and they are hands down the best in the area for customer service. I will continue to be a loyal customer unless I decide to switch cars altogether. My only woe is that I meet the nicest folks here that get me in my exact car that I a looking for with my price and then when I come back to upgrade my car they are no longer at Farrish & I have to start all over again. I just recently found out my last sales person as well as the manager are both gone & this is second time this has happened. I hope next year when I go back that I will again be fortunate enough to have the same great service. Until we meet again... lol.

    This is what I was quoted remind you Most of the parts had already been replace and or checked.

    This is very disheartening My truck sat for a week just to be told that a part I had replaced at the same shop had gone bad again. I asked if that was typical for a "new" Part only to be given the answer of it could have been bad gas or something else Mind you I had it replaced three years prior. then an additional 4k plus of work done to my truck there is no way the truck should have any issues. oh not to mention they quoted me @ 2600$ for the same exact work to be done . Good thing they didn't unplug my camera because I got a lot of good footage of my truck just sitting. I'm excited to go through all the footage. Please Please get second opinions this shop will rob you blind. I was told one time when I mentioned to one of the reps that I found the part online for 200 dollars cheaper the person asked me where I showed him and he proceeded to say our people have to get paid also. OH I FORGOT TO MENTION THE BEST PART AS I WALKED UP TO THE SERVICE AREA I WAS GREETED WITH A YOUNG GUY PUTTING UP HIS FIST LIKE HE WAS GOING TO FIGHT ME.

    This is what I walked out with!
    Jess R.

    Basem Saleh was awesome! He's easy to deal with, kind even when you're not buying, & courteous throughout the car buying process. I found Farrish through a few ways: Jeep's site inventory being spot on, social media forum reputation being supreme, and proximity to my home. Financing through victor who has years of experience in the DC area will be easy. He frames numbers how u need them to make the best decision for your family. Plus, he gave me helpful hints that are worth their weight in gold! I left there with 7 year extended warrant, maintenance and the 3-in-1 deal. I knew I wanted all that from my past exp w Jeep windshields, paint chipping, potholes, etc. it helps! Do not forget to cancel all this stuff if ur car gets totaled prior to expiration. And finally, none of this would've happened it if weren't for the sales manager Vinnie who is a Jeep guy. Knows his products. And knows that your time is extremely valuable avoiding the time suck that is usually the all day back and forth sales process. I was in and out, legit, 2 hours max. And in all fairness, most of that was me asking victor run numbers a few ways. I highly recommend Farrish and the sales team there. Contact me if you want more info.

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    8 months ago

    I bought a new Grand Cherokee, paid cash. They are charged me transportation two times.

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    1 year ago

    Would not recommend they lack communication skills and I had to pay $300 diagnostic fee and they didn't fix the problems

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    Daniel F.

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    1 year ago

    Great working with Abel here! Was able to find the perfect car and complete everything smoothly

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    2 years ago

    Excellent service! Uday is a great person with great customer service. I would definitely recommend.

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    Page 1 of 7

    Ask the Community - Farrish Chrysler Jeep Dodge Ram

    Review Highlights - Farrish Chrysler Jeep Dodge Ram

    Great used car buying experience with Basem Saleh & the team at Farrish CJDR.

    Mentioned in 4 reviews

    Read more highlights

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